Ruuby Limited Bewertungen 173

TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recom... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I booked manicure & pedicure with Jenny. She was very lovely an delivered exceptional results. I was very happy with the outcome and the service. Can‘t recommend her enough. Thank you!!! Xxx

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schönheitssalon
  2. Laden für Gesundheits- und Kosmetikprodukte
  3. Friseur-Heimservice

Vom Unternehmen geschrieben

Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

173 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(173)

35 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Positive first experience.

Christo kept us informed of his arrival time. He was efficient and neat, as well as giving a great massage. Would book again.

28. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional

Professional, convenient and good. I was happy with my service with Ruuby, and love that its in both London and Dubai, so I have my upkeep in both places I live

1. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My first spray tan but deffo not the last

My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were quick with finding an alternative. And Eleni was nothing short of amazing!!! xx

21. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Just awful

Just awful
Appointment cancelled two hours as they were unable to find a therapist.
This caused immense problems for me , had to forgo the manicure for an important dinner.
My fees which was collected immediately I made the appointment hasn’t been refunded as yet .
This is unacceptable as someone may not have enough funds for alternative arrangements
An ‘Sorry ‘ just is good enough .
I won’t trust this app anymore.

19. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Manicure & Pedicure with Jenny

I booked manicure & pedicure with Jenny. She was very lovely an delivered exceptional results. I was very happy with the outcome and the service. Can‘t recommend her enough. Thank you!!! Xxx

18. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you so much for taking the time to leave this lovely review! We can't wait to get you booked back in!

Bewertet mit 3 von 5 Sternen

Laurie was very good once she had…

Laurie was very good once she had arrived. Booked her from 8am but she did not arrive till 8.45 and I had to leave around 9.15/ 9.20. So the experience was very rushed and really spoiled what could have been a pleasant experience. However she was skilled and charming and completed hair and makeup quickly and competently. Unfortunately, in the rush to gather up things when leaving, she inadvertently took my wired ear pods!

19. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hello, thank you for taking the time to share this.
I am happy to hear you were pleased with the final outcome but I'm sorry she arrived late and left you feeling rushed. That's not the experience we want for you, and I've passed this on to our customer service team who are looking into it and will be in touch. We'll also reach out to the therapist to hopefully recoup your ear pods.

Please don't hesitate to drop us a line at concierge@ruuby.com in the meantime.

Thank you,

Ruuby

Bewertet mit 5 von 5 Sternen

Convenient and good value

I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recommended Ruby to friends and will continue to!

7. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you so much for taking the time to leave us a review - means so much to us! We are so happy to hear you had a great experience - there really is nothing quite like having a massage at home! Make sure to share your referral code - the more you share the more your earn! Thanks - Ruuby

Bewertet mit 5 von 5 Sternen

5/5 very happy

Artist arrived early, finished on time and my mum looked absolutely beautiful.

19. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you so much for this lovely review! Look forward to getting you booked back in! Love - Ruuby

Bewertet mit 3 von 5 Sternen

Very convenient and professional…

Very convenient and professional service, everything was well organised and staff were lovely. However the biab has lifted after only 5 days, so lower score because of this. Staff were also not clear on what the booking included or did not include like polish.

15. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hello, very happy to hear you were pleased with the service, but sorry to hear that your BIAB lifted so soon and that you were unclear about what the service included — that falls far below the quality standards we have here at Ruuby.
Please drop us a line at concierge@ruuby.com so we can look into this further for you.
Thank you,

Ruuby

Bewertet mit 5 von 5 Sternen

A new experience

A new experience, massage with headphones. Relaxation on another level.
Thank you

14. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you so much for taking the time to share this! This sounds heavenly! Can't wait to get you booked back in! Love - Ruuby

Bewertet mit 5 von 5 Sternen

Incredible service

Incredible service. Attention to detail. Amazing therapist. Easy to book

6. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you so much for taking the time to share this!

Really made our day. Attention to detail and a brilliant therapist are exactly what we're going for — and can't wait to get you booked back in.

Ruuby

Bewertet mit 1 von 5 Sternen

too inflexible as a booking service.

Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude customer service. I simply can't use this app again.

5. Juni 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hello,

Thank you for taking the time to share this, and I'm sorry to hear about your experience — it's clearly not the standard we hold ourselves to. I understand from speaking to the team that your booking was refunded.

We'd love the chance to welcome you back. Please don't hesitate to reach us directly at concierge@ruuby.com.

Ruuby

Bewertet mit 5 von 5 Sternen

High quality and convenient

Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!

28. Mai 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hi, thank you for this!

Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.

Ruuby

Bewertet mit 4 von 5 Sternen

The brushing was so good and it lasted…

The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.

29. Mai 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hi, thank you for the review!

So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.

Ruuby

Bewertet mit 5 von 5 Sternen

I booked a lymphatic drainage massage…

I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.

14. Mai 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!

Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.

We'll look forward to welcoming you back for your next one with her.

Ruuby

Bewertet mit 5 von 5 Sternen

Easy to use and make changes to the booking

Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.

30. Mai 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Hi, thank you for this!

So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!

Ruuby

Bewertet mit 5 von 5 Sternen

Excellent spray tan at home

Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.

12. Mai 2026
Bewertung ohne vorherige Einladung
Ruuby Limited-Logo

Antwort von Ruuby Limited

Thank you for sharing! Heidi is one of our brilliant pros - we're so glad she made the experience feel effortless. We can't wait to welcome you back.

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