Safe Journey Car Seats Bewertungen 

357
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great communication and speedy delivery. Used 3 times now. Once face to face in Stourbridge and twice for delivery. Also very helpful when needing advice.

Bewertet mit 5 von 5 Sternen

Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... Mehr ansehen

Unternehmensdetails

  1. Babyausstattungsgeschäft

Vom Unternehmen geschrieben

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

357 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 63 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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3,9

Alle Bewertungen

(357)

36 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fabulous Service

Sarah was amazing, so knowledgeable and quick to respond and was able to get the car seat delivered the next day as well as offering guidance on how to fit seat correctly and to check fit once my child was sat in it.

11. April 2024
Bewertet mit 5 von 5 Sternen

Amazing service! Highly recommended

We first found safer journey car seats when looking for installation advice after buying an ERF seat online. I didn’t know there were places you could actually get support from on fit / installation as well as buying seats from! Sarah fitted me in quickly and taught me how to fit ny seat safely. We have since bought and had installed a further 2 x ERF seats for in laws cars, with ongoing support when needed. 3 years later, we’ve just bought an infant carrier for our second and couldn’t be happier with the fit and advice received! We would never go anywhere where it recommend anywhere else!

8. Mai 2024
Bewertung ohne vorherige Einladung
Safe Journey Car Seats-Logo

Antwort von Safe Journey Car Seats

Thank you Libby! That's really kind

Sarah

Bewertet mit 1 von 5 Sternen

I ordered tethers in plenty of time to…

I ordered tethers in plenty of time to be able to take my grandson out for a birthday event. Whilst ordering it said delivery would be 3-5 days. When I received the email with the order confirmation, it said deliveries are taking longer than usual. I still wasn't worried as there was plenty of time. I started to get worried when a week and a half before the event I had heard nothing. So I sent an email informing them that I really needed the tethers for a specific date and could they please ensure they would arrive by then. I had a reply saying they would do all they could. Well they didn't try very hard ! The tethers arrived days after the event, which we had to miss as I could not get my grandson there safely ! I would say it was a good 2 and a half weeks I waited. My guess is they didn't have them in stock but didn't want to say this as they didn't want to miss out on a sale ! Not impressed at all.

7. April 2024
Safe Journey Car Seats-Logo

Antwort von Safe Journey Car Seats

Hello there. Accessories do state that they can take 7-10 days to be dispatched at busier than usual times. We cannot be held responsible for delays with courier companies. They were indeed in stock, otherwise this would have been communicated to you to give you the opportunity to purchase elsewhere, which we usually do as standard should we be running over out usual timeframe for dispatch.

Sorry to hear you missed the event, you could of course used the tethers that you have with the seat I'm presuming?

Sorry we did not fulfil your expectations at this time.

Kind regards
Sarah

Bewertet mit 5 von 5 Sternen

Brilliant customer service, amazing company!

I upgraded my son's Axkid Move to a Britax Max-Safe Pro back in April from Safe Journey and am so pleased with my decision! My partner was a bit apprehensive about ordering from a small business - I'm so glad I talked him into it as their customer service is incredible. I had a few questions and struggled slightly with getting the tethers right so I popped a few pictures over to their Facebook page and they were happy to help. They were friendly and didn't make me feel like any question was too silly. I also didn't have to wait more than an hour for a reply to any of my messages - so much better than when I've ordered directly from the brand themselves in the past and proves how much they really care! I've just ordered another Max-Safe Pro from Safe Journey and am so excited for it to be delivered. I'll be recommending them to everyone - thank you very much again!

6. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super helpful

We brought a britax max safe pro from Sarah on the Tuesday and desperately needed it in time for an hour long trip on the Friday. Sarah advised on which colour would be available to get to us on time and it was here on Thursday! We got it installed and then got baby in and Sarah helped with any little fitting tweaks we needed. We took our trip on the Friday and my daughter was super happy and comfortable in her new seat the whole day!

2. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly, experienced and knowledgable

Sarah is very knowledgeable and friendly and made us feel completely comfortable. We exchanged messages prior to the appointment to discuss when our little one would need a new seat, what our requirements were and budget.

On arrival, Sarah was welcoming and friendly and reconfirmed our requirements. She installed the seat in our car, walking us through it step by step and giving advice and tips along the way. I’m so glad we came to Safer Journey Car seats, the whole experience, which can be quite daunting, felt relaxed and we chose the best car seat to fit our requirements thanks to Sarah.

I’ve already recommended to other mums!

3. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

100 % would use and recommend this…

100 % would use and recommend this company for your baby car seats etc. Great communication. Fantastic customer services. Great delivery. It was a pleasure to do business with them. And I would recommend other people do too so.

3. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

100% recommend!!

I would 100% recommend Safe Journey Car Seats! Initially, I messaged asking for some advice on what car seat to get and they were quick to respond and so helpful, and eventually purchased a seat with them. Even when I asked whether I should get two seats or extra set of tethers for grandparents car, they suggested extra tethers. When the seat arrived, they provided excellent customer service with fit checking my son and checking the car seat was installed correctly. The seat is absolutely brilliant and over the moon with my purchase! I will and have recommended them to many people already, thank you!

1. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Safe Journey, Safe Sales, Safe Custom!

I purchased an Axkid Move in 2021 as this company offered the best price and came highly recommended on the ERF pages. I was not disappointed and grateful for their advice and support pre and post sale. The package arrived quickly within time frames, however without the free gift as expected but they responded to my emails promptly to advise it was dispatched separately. I was also supported with fitting advice and signposted to videos to help me remotely which put my mind at ease. I continue to follow the Facebook page and often see fantastic deals that I will definitely take advantage of when I need my next seats!

27. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Purchased an Axkid minikid 4

Purchased an Axkid minikid 4, very quick delivery and excellent customer communication! Helped me choice the seat to fit my car along with sending pictures of how it would fit in my car before purchase. After purchase they have answered all my questions and helped with fits checks etc. I then went on to recommend to others and purchase another seat from them! Great service!

17. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

1000% recommend

We would 1000% recommend safe journey car seats. The world of car seats and car seat safety is mind blowing, with so many seats available to choose from Sarah and Lucy were both amazing at providing us with advice and support in choosing our new car seat. They were extremely quick to reply to messages and very thorough during the fitting, ensuring we know exactly how a”good fit” should look. The after care they also offer is amazing. We are so grateful that our little one is as safe as can be. If only we knew about them sooner, I wouldn’t go anywhere else for a car seat.

27. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Such lovely people who are super…

Such lovely people who are super knowledgeable! Bought our Avionaut Sky from there and it’s so safe, secure and I can get fit checks whenever needed by Sarah & the team. The business values their customers and continues to support them. Can’t wait to order our second seat from there soon.

27. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent carseat safety knowledge

Excellent carseat safety knowledge, I have purchased several seats from Sarah at Safe Journey Carseats and always recommend her to everyone. Always available to assist with fit advice :)
Thank you!!

18. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Safe Journey Car Seats - 100% recommend

I have now purchased four car seats from Safe Journey car seats and they will be my first go to when I need the next stage seats. They responded to the questions I had promptly and knowledgeably. Delivery was also quick.
Thank you so much!

13. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Avionaut Sky 2.0

Excellent, my seat was delivered quickly and I had remote advice for checking the install and fit of my baby. Sarah helped me a year later when I wanted to put the seat in the front of the car. Definitely highly recommend her services.

19. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Polite and pleasant

Thank you so much for River-Mays carseat she was asleep before we left your street, your knowledge has certainly put our mind at ease with adjusting it when she grows and you were so friendly (even daddy had a safe seatbelt fitting aha). We would recommend you guys to everyone. Thank you again for being so polite, professional and helpful.

13. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Experts in extended rear facing and pass plus, excellent price seat

So shipping was slower than expected and I still give 5 stars because everything else made up for it. They were the only place I could find that knows about extended rear facing car seats and the safety standards. They have the same mindset as me, why risk safety, just get the safest seats. They were really responsive on the chat and knew all the specs of each seat and recommended the perfect seat for me. The price was also exactly right, couldn't find anywhere cheaper. I wish I'd found this shop when I was pregnant with my first. As it goes I have a seat to keep my short-ish but very heavy daughter in from now (3.5) till she's 7+. It's a lovely seat.

6. März 2024

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