SalusHEAT Bewertungen 

There’s literally nobody to call or is calling you when you ask. Bought an infrared sauna including red light therapy. The light never arrived for three months. It’s shipped since January 9th but not to me. Tracking isn’t working at all! Never again! It’s sad that you only reacted after a negative review!!!! every email you sent you don’t even know my name! You name me by the city I live in.

I ordered a sauna in early July. It arrived in late August, long past the typical 2-week delivery. I was frustrated because I tracked it with Salus and at one point the delivery order was cancelled. I paid $2600. No reason why. My credit card, however, was charged.

I protested. They responded. Still charged.

Then the package that finally arrived, long past due, had a small broken part. A tiny (2 inch) piece of hardware that can be replaced, but was essential to it joining sides.

I texted them. They said, yeah, sorry, we'll get this to you. And after aborted UPS tracking tries, three tries, three weeks, one in which they said they 2-day air it to me, has now sent back. Again. With no explanation.

I'd love for you to see the email conversation with Jeffrey, Kate, and Luna passing the ball, answering emails like an AI bot, not fixing a simple request for a critical part that could be shipped next day in an envelope.

Do not order a sauna or a teacup from Salus HEAT.

I would seriously avoid these guys ! One of there employees just scammed me for 2k , took my payment threw there official website Email and didn’t send me my sauna !! The manager even admitted that there employee was deleting all the emails for weeks into the junk folder and still refused to send me my sauna or refund back after given him all the proof in black and white ! I’ve been told that this certain employee has done it before as well by reading online

Salus heat is just drop shipping these saunas as the corrupt owner is based in USA and these are made in the Philippines . If something goes wrong good luck trying to get it fixed . There no record of there business legitimately training online it’s all dodgy . Just buy a reputable brand like sunlighten of clear light yes it’s abit more but you won’t have the risk of either not getting a sauna or chucking it away because the warranty is as good as mc Donald’s toy , you have been warned ,,, buy cheap buy twice !!

If you search on YouTube Matt Justice ( certified saunas )
Search for salus heat scammers he’s done a big video exposing them

Don’t take the risk

I've placed order with SalusHEAT on march 18, 2024. Today is April 26, 2024 and I still did not get my sauna which I ordered with $299 white glove shipping. They supposed to ship it on April 3rd. After a week tracking did not change. Salusheat informed that my sauna was lost and they shipped a new one. The new one never reached me. Customer support was not helpful and there were many mistakes with my order. Address to deliver was wrong, the name for order was wrong. Salusheat blamed logistics partner, their logistic partner blamed SalusHEAT. I wasted so much time calling both and figuring where my order was, that I am completely frustrated and tired. When I requested to cancel my order and refund me money - SalusHEAT went absent claiming I received my delivery. what?! joke company.