Samsung Bewertungen 

I ordered a Samsung American-style fridge-freezer from Samsung.com Ireland on 20th September, with a clearly stated delivery timeframe of 3–5 working days. This was a key factor in my purchase decision, as I needed the appliance urgently.

Unfortunately, the experience has been frustrating:
• After my order shipped, there was no communication from Samsung or their delivery partner Installer.ie about a delivery date.
• When I contacted Samsung support through the UK/Ireland chat, they couldn’t find my order and referred me to an Irish phone number. The call was answered very casually, without even identifying as Samsung or an official partner — very unprofessional for a company of this size.
• I was then told my fridge would only be delivered next Monday or Tuesday, well outside the 3–5 business days promised (Wednesday–Friday this week).
• When I raised this with Samsung by email and asked for a partial refund of delivery charges or some goodwill gesture, their response was simply that if I’m not home, the order will be returned, and I can cancel if I wish. No apology, no attempt to resolve the issue, and no acknowledgment that they failed to meet their advertised delivery timeframe.

In the end, I arranged for someone to be available next week to receive the delivery — but I am disappointed by the lack of accountability and the poor customer service experience. Samsung is a premium brand, but the support I received did not reflect that.

I hope Samsung and Exertis improve their communication and actually meet the delivery promises stated on their website, or at the very least offer compensation when they fail to do so.

Order: 375869

Read the review samsung then read your reply and tell me if your engineers repair to highest standard so I can enjoy my device for a long time to come then you can explain why the so called repair failed after 6 months "long time"
had a fold 4 phone cost nearly 2k developed a fault in the foldable screen which samsung admitted it was a manufacturer fault and covered the repair under warranty then less than 6months after the repair it happened again samsung then saod the manufacturer warranty of 2 years had expired and wouldn't repair i advised them that the repair under European law should be covered for two years as it was new samsung parts used they just ignored me so I sent the phone in as a warranty repair and they wanted 614euro to fix it I told them again about eu law on repairs and they just sent the phone back now a company that makes millions in profits on the back of hard earned workers cash have left me at the loss of a 2000 euro phonee shame on samsung to add insult to injury you reply to me and state that the repair was done and now the current fault falls outside the 2 years warranty so would incur a charge (614£) but you have the neck to say your engineers will carry out a full repair to ensure I can enjoy my device for "a long time to come" forgive me but the last repair by your engineers lasted 6 months and wasn't covered under any warranty despite eu law stating that repairs should carry the same warranty as new if new parts ar used

Edit

Delete

Share
Reply from Samsung UK

3 days ago
Thank you for sharing your experience with us, Sean.

We are disheartened to hear that you cannot enjoy your Galaxy Z Fold4 due to an issue with the foldable screen, for which it was repaired when still in-warranty.

While your original repair was covered under warranty, the device is now outside the standard 24-month manufacturer warranty period, which means any further repairs would be chargeable. That said, we want to reassure you that if you choose to proceed, our engineers will carry out a full and definitive repair, so you can continue enjoying your device for a long time to come.

Please don't hesitate to speak to us again, so we can assist you further with this.

35 minutes on a call for an issue with a drier . Asked 5 times for the Model number and serial number during the call. Very bad service agent kept saying one moment please and put me on hold 4 times . It was a very ! very bad experience having to go through that.

Awful. Their support is terrible and simply refuse to help me even though I have an active warranty.

I rang Samsung Customer Services today looking for the phone number for a service centre which repaired my Samsung Family Hub fridge/freezer in January. This information is readily available under my case number logged in their computer system.

My Samsung Washing machine is out of warranty and the repair guy that came to the house in January was very nice and helpful so I was hoping to get the same guy out to have a look at my washing machine.
After 45 minutes of repeatly asking for the number of the service centre I still wasn't getting anywhere, they kept asking about my washing machine. That's not why I was ringing, customer service wasn't listening to a word I was saying, all I wanted was a contact phone number which should have taken 5 minutes max.
This was crazy.
Samsung needs to listen to their customers and stop waisting peoples time. Eventually after requesting to speak to someone else, within 30 seconds I was provided with the name and phone number of the company.
Their customer service is not providing a very good service to their customers.

It's been only one month I have purchased Samsung vaccum cleaner model number vcc8806092794955 from lulu village muhaisnah 4. The brush broken after only few uses. I called and asked for repair or replace , now they're asking me to pay 240 dhs for a new brush , which is absolutely ridiculous. The machine worth is 399 and new brush is 240. First of all this is unacceptable and it should be replaced under warranty, Samsung is not ready to replace without a cash of 240 , they're such scammers and fooling people with low quality plastic products and selling it at very high price which clearly shows it is not reliable and have zero durability. I am no longer doing to invest in the brand anymore and file a complain at consumer court if they're not taking this serious. Please don't buy vaccum cleaners from them. They can't be trusted.

Worst support, ridiculous for such a large company. The phone support does not connect you (goes silent), the chat support if you reach through the main Samsung Ireland site is actually for the UK and cannot help you whatsoever and give wrong information.
If you try to get support through the Shop Ireland site you can be lucky if you get an agent who then does not even communicate properly or give a reply. It is the WORST!!!

I have a bespoke washing machine.
One thing that is annoying is the fact that in order to turn off the machine you can tap the turn off button. This can happen accidentally when you do something next to the machine like taking the dry laundry.

When you resume it doesn't resume the same program, and if you choose to start again the program, it will take 5 hours as the machine thinks ot is overloaded due to the clothes being wet now.
I think this can be sorted with an update from Samsung by increasing this to 3-4 seconds or to ask for the confirmation if you want to switch off the machine.

Bubbles are not available for most of the programs the AI one or the Eco one which are the most used.

Samsung fridge freezer (RF23R62E3SR/EU), ~2y old stopped working out of the blue on a weekend and the floor was soaked with water. It's been almost a month of back and forth with the customer support and still no luck to getting it fixed.

Do note that the 5y warranty is a repair only warranty, with no replacement. We're now stuck with a large cupboard until the stars align for an engineer to be available and the parts to come from abroad. It's a good fridge, but if something goes wrong it's a pain to get the stars aligned.

An engineer came once to check and "verify" that it's broken. After 3 reschedules, we have a 4th day booked for an actual fix (fingers crossed) - still waiting for the parts to come as it's delayed (again).

The final response from the customer support was "they're sorry about this but nothing else can be done other than waiting"

We bought a Samsung American style fridge freezer four years ago (Model RF23R62E3SR). Four days ago it just stopped producing ice. We tried all the suggested fixes available on line but nothing worked.
I rang their "Ireland" support line only to end up speaking to a lady in Manilla. She started to suggest all of the fixes I had already tried. I asked her to skip to the part where she could tell me how I might get it repaired, but she said she had to follow the procedure in front of her. So she spent 20 minutes suggesting everything I had already tried, along with collecting all my personal details. Finally she decided that I needed a repair but as my appliance was almost four years old she could not help and gave me a Dublin number to contact myself.
And..the Samsung "Ireland" number is an 0818 number which means I have to pay for 20 minutes of useless support!
I give Samsung a three star rating as we had almost four good years with the fridge but this is not good enough for an appliance that cost the guts of two thousand euro.
I would not recommend a Samsung fridge to anyone.

Ik heb net meer dan een jaar geleden een wasmachine en droogkast gekocht van Samsung. Na net meer dan een jaar zijn beide defect gegaan. Voor beide 2 x rond de 409. € betaald voor herstelling. Na 1 maand was wasmachine weer lek en dit vermeld aan Samsung. Zij laten mij weten dat ik niet binnen de garantietermijn iets heb laten weten. Nu moet ik weer kosten betalen om terug te laten herstellen. Ongeoefend dat zij dit aanrekenen terwijl ik dit gemeld had binnen de maand na verstelling. Zij geven geen oplossen en willen mij terug kosten laten betalen!!!!
Koop geen Samsung toestellen want kwaliteit is niet goed en service is beneden alle pijl.

I have had numerous issues with a Samsung washing machine I purchased from the start.. Aside from the Electrics it is not an exaggeration to say that nearly every other part of the machine has been repaired or replaced over 4 years... Autodoser tray day 1, door seal fell off, full Drum replacement, bushings, springs and hoses. The 2nd last callout required replacement of the Autodoser tray again and hoses as the machine shook so violently that they cracked the tray and broke the hose which resulted in multiple leaks. I spoke to the High Support Team that time & was promised a replacement without question should I have any additional issue following that repair & I was given a case number to reference. But now that the machine has leaked and starting to make noises again I am only able to access people over the phone who quote the "Terms & Conditions" of my 5 year warrantee for repair only...& the only exception is if the Engineer says its unrepairable. He has told me he can repair everything. Nobody will put me through to the High Support Team or they no longer exist? I have less than 6 months on my warrantee & Samsung are leaving me high & dry after 4 years of issues with a "Not fit for Purpose Washing Machine" I will never purchase a Samsung product again.

The support agent I talked to today just refused to help, when asked to put me on to the correct team he mentioned he is just going to hang up. Samsung is flat out just refusing support.

Samsung Ireland – Far from a premium product and premium service and a waste of time warranty.

It’s been over a month since our Samsung washing machine broke down. After weeks of calls, and failed repairs, it’s still sitting here — a useless, expensive appliance that simply doesn’t work. Meanwhile, we’re spending money and additional wasted time at the laundrette and wasting hours and hours and hours of our time trying to get this resolved with Samsung – all for a product still under warranty!!!

Samsung positions itself as a high-end brand with a commitment to customer satisfaction, but our experience has been anything but. It’s shocking to have a customer wait for so long, with no light in sight for a working machine or even a response from Samsung. We’ve tried contacting them for a resolution via emails, phone calls, social media, tech support ..and our Samsung in-warranty washing machine continues to sit here broken and useless. Their warranty is obviously as useless as Samsung’s so called customer service.

Yes pity we can do zero stars! Atrocious service as usual from Samsung customer service! My fridge freezer which I spent a lot of money on is not working properly? It’s still under warrenty. I have spent time on their webchat. Phoned a repairman who told me I needed to go through the Samsung website to book a repair. Phoned again a few times, left hanging on for SO long. Managed to report the fault online but have had NO confirmation email to say they are coming so really am none the wiser? Rang again this morning and finally got through and guess what - yep all their technicians were busy but assured theywill definitely ring me back! No call back? This is NOT customer service! Have thrown all my freezer food away now! No idea how long I will be waiting for somebody to ring back! Terrible terrible service. Seems like they just want to sell their products and not look after customers afterwards!

I recently traded a phone with these for a new model. They use macroev. I got an email from their trade in partner saying I had to pay €116 because I forgot to take the pin lock off the device I traded in. Stating if I didn't pay it they would lock my new phone remotely. This is unfair as a simple call or email to ask for the unlock code is a bit steep. I wouldn't have minded paying something because it was my mistake but €116 is very much sticking the boot it. It was a Samsung phone I traded and they should know the unlock code if the are taking trade ins on behalf of Samsung.

I can't fault Samsung Ireland . Recently purchased my phone directly from them ,quick delivery from DPD who are by far the best courier in Ireland .

Received my free gifts again delivered by DPD a few days later .

Will never buy my Samsung products from a middle man store again .

I don't know what all these negative reviews are all about. Maybe I was just very fortunate this time and I might not be next time, but for now, based on my experience, I feel like 5 stars is not enough to rate. This deserves at least 10 stars.

So, I ordered the new galaxy A56 that just came out. Later that same day, they informed me that they had already handed it to DPD for next day delivery (depends on the time of day you make the order.) I have never had such a quick online shopping experience, it usually takes most retailers a day or 2 (bar amazon prime) to dispatch items.

As part of their promotion program, I was able to fill out a claim after recieving the phone and now, it has been approved and I am due to recieve free accessories from them. If you are looking for a samsung product, I cannot stress enough how highly I recommend this website. Thank you, Samsung Ireland!

Never ever will I buy Samsung again. Currently own 3 Samsung TV,s and always a Samsung phone.

Had an issue with an S95C TV. Contacted Samsung online support and even after sending them videos of my issue as proof they wanted nothing to do with it. Said my TV was fine. Horrible vibration from the speakers and TV had the black screen of death when in gaming mode. They even REFUSED to send out an engineer. Nothing but stress did their online support cause.

TV was only 14 months old. Nevertheless that I am protected by a 2 year EU LEGAL GUARANTEE but I also signed up to their 5 year extended warranty.

I contacted the place of purchase and they themselves sent an engineer to fix the issue which is the same company that Samsung refused to contact.

Samsung. Shame on you!

We purchased a Samsung Jet85 vacuum for over €350. The dust container broke after only 2 months. The plastic is incredibly weak and it cracked at a point where it connects to the vacuum.

The customer service staff have no ability to help and are left reading a lazy script telling you that you won’t receive any support. My heart goes out their team that have to deal with unsatisfied customers. I’m astounded Samsung has any sort of reputation after experiencing the quality of their product coupled with their non existent customer service.

A word to those who have the choice, avoid this brand at all costs