I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Mehr ansehen
Unternehmen hat geantwortet
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Mehr ansehen
Unternehmen hat geantwortet
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Kontaktinformationen
14726 RAMONA AVE NUM E9, 91710, CHINO, Vereinigte Staaten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Hervorragend
177 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
coat I ordered…
I needed to return the coat I ordered because it ran small. But I never heard a word back from anyone except to give a review. I ignored the first request to give a review but not the second. It is a double breasted coat and I’ll turn it into a single breasted coat and wear it. It is a nice coat and the material seems good quality. However, I’ll never order from them again.
17. März 2023
Well packaged and arrived 2 days early!
24. März 2023
fast shipping and the PERFECT coat
fast shipping and the PERFECT coat. i'm a mailman and this thing keeps me bone dry!!
21. März 2023
easy shopping and received my order in…
easy shopping and received my order in a timely manner
17. März 2023
No response from customer service
Update: The company has reached back out to me after this review came in. They stated that my email was going to their spam folder. They were quick to send out a new coat to replace the damaged one received and it is on its way!
I have been attempting to reach out to this company since 2/13 in regards to a rain coat that we received being damaged. No response back from them yet and all of their warranty/contact us pages are not an active website making it impossible to have a replacement sent or this one fixed. 10/10 do not recommend purchasing from them.
11. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von SaphiRose
Hello Erika,
Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!
I love Monet and the Water Lilly theme…
I love Monet and the Water Lilly theme makes me happy. It is well worth the money. I look forward to rain to wear my jacket and get compliments.
17. Februar 2023
Great and fast deliver
3. Februar 2023
COOL RAIN PONCO!
My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.
30. Jänner 2023
It's Beautiful & Well-Constructed
My new Water Lilies poncho is beautiful, and very well constructed, and it arrived quickly. I can't wait to wear it in the rainforests of Costa Rica next week!!
4. Februar 2023
My ponchos were received timely and…
My ponchos were received timely and they are beautiful. However, the USPS caused concern when one was delivered and it should’ve been three. I contacted SaphiRose by text and the postal service did a special delivery on Sunday. You could’ve saved postage and my fright if all three were shipped together as one
package.
27. Jänner 2023
Inside liner on jacket was torn
27. Jänner 2023
Antwort von SaphiRose
Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!
Haven't received all of my rain gear
Haven't received all of my rain gear, missing 5 items!!
31. Jänner 2023
Antwort von SaphiRose
Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!
A bad experience was made right by good customer service.
The delivery was fast and mostly easy. I purchased a coat that came without the attached hood. I reached out through customer service who eventually sent me a new coat. The customer service representative was great and turned a negative experience into a positive. They were fast and responsive, but the interface system was very strange. I didn't like getting text messages from them and would have preferred emails only.
16. Jänner 2023
Antwort von SaphiRose
Hello Michelle, have a lovely day!! Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. To compensate, we have reshipped a replacement in your order. We are glad that you are satisfied with our services. We value your patronage and hope to have the opportunity to serve you again！
Very well-made
Very well-made. Perfect weight. Unfortunately the zipper is reversed so it is for woman. It is also slightly more snug than I would choose. Nevertheless, I can wear it and will do so happily. By the way, I am a five foot 10 inch, 180 pound male.
13. Jänner 2023
My son needs this item but perhaps…
My son needs this item but perhaps someone stole it…unsure, but it was never received.
12. Jänner 2023
Antwort von SaphiRose
Hi Venetia, I hope you have a great start to the new year! First of all, please accept our sincerest apologies for the inconvenience this may have caused you. I just checked your order and found that the package was delivered near the front door or porch on Jan. 2. Please check the monitor next to the mailbox to see if delivery records have been kept and whether or not the package has been taken away. Because customer satisfaction is our top priority, we have quickly organized a reshipment of your purchase. If you have any other questions or comments about your purchase, please don't hesitate to get in touch with us, it has been a pleasure to help you!
Superb service!!!
Fast, friendly, and helpful.
I emailed your company when I did not get an order confirmation email. It was handled quickly.
The shipping was super efficient. I ordered the evening of Sunday, Dec. 18th and had it in time for Christmast.
My daughter LOVES the coat...so stylish.
Price point was reasonable.
18. Dezember 2022
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