The process was quick and easy from start to finish. The support team was very responsive and provided clear answers to my questions without any delays. Overall, a smooth and positive experience with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
RUN AWAY From this bank ! they collected all datas / documents in purpose then reject your application. My lawyer has sent an official request without answers. I contacted OLAF (UE authorities ag... Mehr ansehen
Unternehmen hat geantwortet
a great fraud at the level of identifying the limited liability company's company. , then identifying you where the face system is not working. If you send them documents otherwise by email, it's bad.... Mehr ansehen
Unternehmen hat geantwortet
I’ve been a client of Satchel for several years and I definitely plan for long-term. Everything just works smoothly and the team behind it is incredibly well-coordinated. App is user-friendly and easy... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Satchel is one of the leading European EMIs, est. 2018. We offer BaaS and white label products, online business/freelancer/personal accounts, issue EU IBANs, provide SEPA and SWIFT transfers, virtual/plastic/metal Mastercards. Our self-sustaining financial ecosystem proposes a core banking platform, payment gateways, 300+ APIs, Ondato, Napier, 3D secure & 2FA, and a highly professional team.
Kontaktinformationen
Green Hall 1, Upes g. 21 , LT-08128, Vilnius, Litauen
- +370 5214 1818
- info@satchel.eu
- satchel.eu
2,9
Akzeptabel
51 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Personally I cannot recognize the bad…
Personally I cannot recognize the bad experiences people refer to.
Yes, they are more expensive than the average EMI to get started.
But! The customer service level is immense!
Super proactive, helpful, and overall friendly individuals.
I personally want to thank Maksim for resolving everything.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Mark,
Thank you so much for taking the time to share your positive experience! Reviews like yours truly mean a lot to our entire team.
We’re delighted to hear that our Customer Service team has provided you with the support you deserve. Delivering proactive, helpful, and friendly service is at the heart of what we do, and it’s incredibly rewarding to know that this comes through in your interactions with us.
We understand that our pricing reflects the comprehensive compliance and service standards we maintain, and we appreciate clients like you who recognize the value of personalized support and reliability.
From the entire Satchel team, thank you for your trust and your kind words. If you ever need anything in the future, we’re always here to help.
Wishing you continued success with your business!
Kind regards,
Satchel Team
Fraud Company
I uploaded the necessary documents for open an account and deposited a €180 balance for trial purposes. My money is held hostage in and ı cant use it now.They are saying the account is not active and they say I have to pay €575 to activate it and they will cut it 575€ for use this basic account(ı have never seen something like that)Its completely fraud system.I want to close the account but they want €250. It's a complete fraud. Stay away and file a lawsuit for them.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Lyuben,
Thank you for your feedback. We’re sorry to hear about your frustration and understand this situation has been confusing.
It appears there may have been a misunderstanding about our account opening process and fee structure. Let us clarify:
Account opening fees: For certain account types, particularly non-EU business accounts, there is an account opening fee that must be paid before the account becomes fully operational. This fee is clearly outlined in our pricing webpage. If you deposited funds before completing the account opening requirements, those funds would be held in your account but the account would not be active for transactions until the opening fee is settled.
Account status: If your account is not yet fully activated, this means the onboarding process has not been completed. We do not hold funds “hostage” – your balance remains in your account throughout this process.
Next steps: We would like to help resolve this situation. Please contact our support team at support@satchel.eu and we can:
- Clarify your current account status
- Explain the specific fees applicable to your account type
- Discuss options available to you, including account closure and return of your deposited funds
We understand that pricing information may not have been clear to you during registration, and we apologize if this caused confusion. Our team is ready to assist you directly and find an appropriate resolution.
Kind regards,
Satchel Team
Worst for SWIFT payments
We had a business account for around a year. I'll write the review with no biasing.
Good Things:
1. Interface is simple. Easy to use banking application.
2. SEPA payments services are good
3. Customer support is good in terms of promptness in responding, but they sound helpless
Bad things:
1. Opening an account is a lengthy process.
2. It's expensive in it charges (even opening fee)
3. SWIFT payments services are worse. They payment can get delayed by 3 weeks. Lethal for any business.
4. Monthly maintenance charges is on higher side.
Choose this bank only if you have SEPA payments to make. Not at all good for SWIFT.
2. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear MithiVayu,
Thank you for taking the time to share such detailed and balanced feedback about your experience with Satchel. We genuinely appreciate your honesty.
We’re pleased to hear that you found our interface user-friendly and our SEPA payment services reliable. We’ve invested significantly in making our platform intuitive and ensuring SEPA transactions are processed efficiently.
Regarding the challenges you’ve highlighted:
SWIFT payment delays: We sincerely apologize for the delays you experienced with international SWIFT transfers. While SWIFT payments can sometimes be affected by intermediary bank processing, correspondent banking relationships, and compliance checks by third-party institutions, we recognize that 3-week delays are unacceptable for business operations. This is an area we are actively working to improve through enhanced banking partnerships and better communication during the transfer process.
Pricing & fees: We understand that our fee structure, particularly for non-EU business accounts, is higher than some alternatives. Our pricing reflects the regulatory compliance requirements, enhanced due diligence processes, and operational costs associated with serving international business clients. We strive to be transparent about all fees in our pricing documentation.
Onboarding process: As a regulated EMI, we must complete thorough KYC and compliance checks, but we are continuously working to streamline this process without compromising regulatory standards.
Your feedback about SWIFT services is valuable and will be shared with our operations team as we work to enhance our international payment infrastructure. We appreciate customers like you who provide constructive feedback that helps us improve.
Thank you for choosing Satchel for your SEPA payment needs during the past year.
Kind regards,
Satchel Team
Opening an account is a disaster
Opening an account is a disaster. Another paranoid bank that tells its customers that everyone is a criminal. Institutions like these are completely insane. They finally tell you that these are the regulations, which is simply a lie. I have the regulations for opening accounts for bank institutions in writing, anyone can see them. This is all about collecting data and spying on bank customers. Money laundering is so minimal through online banks like Satchel.eu, nearly 0% so that they can immediately see it in the money movements after the account is opened. It's all a lie. There is no money laundering in the banking sector in Europe.
These are simple, useless, primitive bank employees who watch something on TV and then, paranoid in their shitty offices, make up stories with their shitty colleagues.
AVOID THIS BIZARRE BANK
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Sol Relord,
Thank you for sharing your feedback. We're sorry to hear that our onboarding process did not meet your expectations.
As a licensed Electronic Money Institution regulated by the Bank of Lithuania, we are legally required to comply with the EU's Anti-Money Laundering Directives (AMLD) and Know Your Customer (KYC) regulations. These requirements are not discretionary – they are mandatory under EU law for all financial institutions operating within the European Economic Area.
The regulatory framework we follow includes:
- EU Directive 2015/849 (4th Anti-Money Laundering Directive)
- EU Directive 2018/843 (5th Anti-Money Laundering Directive)
- Lithuanian Law on the Prevention of Money Laundering and Terrorist Financing
These regulations require us to verify customer identity, understand the nature and purpose of business relationships, and conduct ongoing monitoring. All licensed EMIs, banks, and payment institutions across Europe must comply with these same standards.
We understand that thorough verification processes can feel intrusive, but these measures are designed to protect the financial system and all customers using it. We strive to make this process as clear and efficient as possible while meeting our legal obligations.
If you have specific questions about the documentation we requested or our verification process, we're happy to clarify through our official support channel at support@satchel.eu.
Kind regards,
Satchel Team
Warning to Business Owners – Avoid SatchelPay at All Costs
I deeply regret choosing SatchelPay, UAB as a financial service provider for my company in Lithuania. Despite presenting themselves as a regulated EMI, their actions (or lack thereof) tell a completely different story.
After making a €2,057 payment from my SatchelPay business account to another SatchelPay client (IBAN-to-IBAN transaction) for official accounting services, the recipient refused to deliver the agreed services and rejected my refund request. I immediately contacted SatchelPay, expecting basic client protection or internal resolution — especially since both accounts are held under the same institution.
Shockingly, SatchelPay refused to freeze or investigate the recipient's account, citing that their role is limited to “executing transactions” and they cannot interfere in civil disputes. Even though I provided full evidence of fraud and contract breach, they chose to hide behind vague legal disclaimers instead of protecting their customer.
To make matters worse:
Their customer service response was slow and generic
They accept no responsibility even when both parties are clients of their own platform
They left me to pursue legal action abroad as a foreign entrepreneur, knowing full well how difficult that is
This platform offers no buyer protection, no refund process, and no meaningful dispute resolution — a huge red flag for any legitimate business.
Conclusion:
SatchelPay is not a safe solution for businesses, especially international clients. Their EMI license gives a false sense of security, but once money is sent, you're on your own — even if fraud or non-delivery occurs. Be warned before trusting them with your funds or your business.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear TOUATI ISAM EDDINE,
Thank you for taking the time to share your feedback. We understand your frustration with this situation and sincerely regret that your experience did not meet your expectations.
As a regulated Electronic Money Institution (EMI), Satchel operates within strict regulatory frameworks that govern our ability to intervene in commercial disputes between third parties. While we facilitate secure payment transactions between accounts, regulatory guidelines limit our involvement in contractual disagreements between businesses, even when both parties hold accounts with us.
We take all customer concerns seriously and encourage any client experiencing issues to contact our Customer Support team so we can review their specific situation within our regulatory obligations. Our team is committed to providing clear guidance on available options and ensuring customers understand our services and limitations.
We continuously strive to improve our customer communication and service delivery. Your feedback helps us identify areas where we can better explain our processes and regulatory constraints to prevent misunderstandings.
If you would like to discuss your specific case further, please feel free to reach out to our Customer Support team directly with your account details, and we will be happy to review what additional guidance we can provide within our regulatory framework.
Thank you again for your feedback.
Kind regards,
Satchel Team
Business funds frozen with no resolution — unacceptable delays
I have been a SatchelPay client, and on April 4, 2024, my business account was temporarily blocked after a payment was cancelled due to a vague “compliance reason.”
I immediately submitted all requested documents, including the invoice and agreement. Despite multiple follow-ups and even filing a formal complaint to the Bank of Lithuania, I have still received no proper update or timeframe.
My funds (around €12,400) are frozen on the account. I cannot access them, withdraw, or complete the payment. Support continues to respond with generic phrases like “we have escalated your request,” with no progress.
This delay is disrupting my business and damaging key partnerships. Satchel’s compliance process lacks transparency, and their communication is far below industry standards.
I will update this review depending on how (and if) this case is resolved.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear nursijanare,
Thank you for your detailed feedback. We understand the impact that account restrictions can have on your business and sincerely regret the inconvenience.
As we do not disclose client information publicly, we can only discuss your individual case directly, respecting your data privacy.
Kind regards,
Satchel Team
Mega scammers.
Mega scammers.
I opened an account with them, and deposited 25 Euros as a test. I left it for a few months, and then couldn't access my account anymore, even though I'm organized, and I have a password manager and never lost a password or 2FA code every. It just says that the 2FA is wrong.
I tried to contact support, they never helped. Then they closed my account and snatched my money, claiming it's "fees", even though the account was supposed to be free.
Stay away!
Edit: You see kids? We learn from their response that it's my fault that I didn't read their documentation. Silly me! They changed their fee structure, and it's my fault after their crappy system didn't even let me access my account. Stay away from these scammers!
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Customer,
Thank you for sharing your experience. We are sorry to hear about the difficulties you have encountered.
At Satchel, security measures such as two-factor authentication (2FA) are in place to protect our clients’ accounts and personal data. If you experienced issues accessing your account, this may have been related to security protocols designed to safeguard your funds.
Please be assured that any fees applied are outlined in our pricing documentation, which is provided to all clients at onboarding. We encourage clients to review this information carefully.
Kind regards,
Satchel Team
It is an expensive but dodgy bank
It is an expensive but dodgy bank. I paid thousands to open an account and now every time I need to fund the account I have to contact them to find the payment! Their account does not have the basic functionality of a bank in 2024! Support is none existence and they do not reply to complaints.
Avoid them as they are really a scam.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Gev,
Thank you for your feedback. We regret to hear about the challenges you have experienced.
Satchel pricing reflects the regulatory requirements and operational costs associated with providing secure financial services. We continually work to improve the functionality of our platform and the quality of our customer support.
Regarding your funding concerns, payment processing times can vary depending on the payment method and banking partners involved. If you are encountering delays or difficulties, we encourage you to contact our support team directly at support@satchel.eu with the relevant transaction details so that we can assist you promptly.
We take all complaints seriously and strive to respond to each one through our official channels.
Kind regards,
Satchel Team
Stay away from Satchel it's a SCAM!
Stay away from Satchel it's definitely a Scam!
Unfortunately I had to experience money scammed out of my new company that I worked so hard to build which put me in a great financial distress!!
I opened an account and got one transfer in of 5,000 Euros. I tried to use the account and pay out but it never worked. I tried going to support to ask for help but they just kept repeating the same questions that I answered already and said they are resetting the 2FA which will fix it.
I tried to verify and activate 2FA after reset for 3 times and it never worked.
When I asked them to close the account and send me my company's funds they said they will not do it and only I can make the transfer online. But the problem is the online banking never works! I contacted them in over 20 emails over 4 months and still they don't give me back my funds. And in all of this time they keep charging me monthly fees.
It probably don't work when I try to pay on purpose because they didn't fix it and they get to keep the money.
SCAM!!!
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Otimo,
Thank you for sharing your concerns. We regret to hear about the difficulties you experienced and understand how frustrating this situation must be.
Satchel is committed to operating in full compliance with all applicable financial regulations and to providing secure and reliable services. Security measures such as two-factor authentication (2FA) are implemented to protect our clients’ accounts and funds.
Technical issues can sometimes occur, and we apologize if the support you received did not meet your expectations. Please be assured that our team strives to resolve such matters promptly and transparently.
Regarding your account closure and funds, as per regulatory and security protocols, transfers can only be initiated by the account holder for security reasons. If you continue to experience difficulties with the online banking platform, please contact our support team at support@satchel.eu with detailed information, and we will escalate your case to ensure it is reviewed thoroughly.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Satchel Team
Applying is a waste of time
They ask a ton of questions and require a million forms, then reject your application to open an account for no reason. Don't bother applying to open an account.
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Zach,
Thank you for sharing your feedback.
At Satchel, our onboarding process follows strict regulatory requirements, including detailed Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. These procedures require the collection of specific information and documentation to ensure compliance with legal obligations and to protect both our clients and the institution.
While we understand that this process can be demanding, these measures are standard practice across the financial services industry. Account application decisions are based on regulatory guidelines and internal risk assessments, which sometimes result in applications being declined without detailed public explanation, in order to protect client confidentiality and comply with data protection regulations.
Kind regards,
Satchel Team
Its a Fraud
Its a Fraud. They require 1,000+ Euros in account opening fees. Do not submit your personal ID documents, Its a scam.
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear N. Parker,
Thank you for your feedback.
Satchel is a licensed Electronic Money Institution regulated by the Bank of Lithuania. We operate in full compliance with EU financial and data protection regulations, including strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
Our account opening fees, including those for non-EU corporate clients, are clearly outlined in our official pricing documentation and are based on regulatory, compliance, and operational requirements. We take transparency and security very seriously, and all client data submitted during the onboarding process is handled securely and in accordance with GDPR standards.
Kind regards,
Satchel Team
They want 1075 € for opening fee for a…
They want 1075 € for opening fee for a non EU business account.
This information is very misleading and hidden on the website.
When signing up, one assumes that it is only 50 euros per month.
However, that is not the case.
From 20,000 euros, they want 0.1 euros per 1,000 euros per day.
Expensive fees for everything.
Even to close the account, they want 250 euros.
I find it very questionable.
No recommendation.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Sascha,
Thank you for sharing your feedback.
We are transparent about our pricing, and all fees—including account opening costs, monthly maintenance charges, and transactional fees—are published in our official pricing documentation, available on our website and provided during the onboarding process. We understand that certain fees may seem unexpected if the full pricing details are not reviewed beforehand, and we encourage all prospective clients to carefully review the terms prior to proceeding.
Pricing structures for non-EU business accounts reflect the additional compliance and risk management measures required under regulatory standards. Account closure fees, where applicable, are also outlined in the pricing schedule.
Kind regards,
Satchel Team
Tried to contact them but not even one…
Tried to contact them but not even one reply in 2 months.
8. September 2024
Bewertung ohne vorherige Einladung
Unwillingness to deal professionally with issues at hand
When I contacted the bank re the bad reviews on this site and asked for an explanation, they refused to elaborate in any way, shape or form on the issues being touched on in the reviews on this site. The problem is, if there is any substance to these claims of fraudulent business practices, then this is a case for the Attorney General. Handling clients accounts is the key competence of any bank. If funds just disappear, or unreasonable fees are being charged, this may lead to the withdrawal of the bank licence.
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Roland,
Thank you for your feedback. We understand your concerns and appreciate the opportunity to address them.
As a regulated financial institution, Satchel is fully committed to operating within the legal and ethical frameworks set by the Bank of Lithuania and EU financial regulations. For confidentiality and legal reasons, we are unable to comment on individual customer cases or third-party reviews, as doing so would breach data protection laws and regulatory obligations.
Please be assured that all customer transactions, fees, and account activities are governed by clearly defined terms and are subject to oversight and audit. We take any allegations seriously and encourage anyone with a concern about their account to contact us directly via support@satchel.eu, where we can provide assistance through secure and official communication channels.
We remain committed to providing secure, compliant, and professional services to all our clients.
Kind regards,
Satchel team
Seems like fraud
Seems like fraud. Wish I read the comments before. I sent money through swift and after 3 weeks there is still not an single update. The customer support sends the same answer, not helping in any way.
Absolutly stay away from this company
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Alexander,
Thank you for taking the time to share your experience. We sincerely regret that you are dissatisfied with the service you received.
Please note that international SWIFT transfers may, in some cases, be subject to delays outside our control due to intermediary bank processing, compliance checks, or incomplete information. We understand how frustrating this can be and we apologize for any inconvenience caused.
For privacy and regulatory reasons, we are unable to provide case-specific information in a public forum. However, we remain committed to regulatory compliance and continuous service improvement.
Kind regards,
Satchel team
a great fraud at the level of…
a great fraud at the level of identifying the limited liability company's company. , then identifying you where the face system is not working. If you send them documents otherwise by email, it's bad. Identifying the company is simple, they make a horror story out of it. When you resign from their services, they say that they reject your application and provide this information in the banking system. a big scam and avoid it at all costs
24. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Jacek,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
At Satchel, we are committed to upholding strict regulatory standards, including those related to customer identification and anti-money laundering (AML) requirements. The verification process for both individual and corporate clients is governed by legal obligations, and while we strive to make it as seamless as possible, we understand that it can be complex at times.
For privacy and compliance reasons, we cannot discuss specific application outcomes publicly. However, decisions regarding onboarding or termination are never made arbitrarily and are always based on objective criteria required by regulation and internal risk policies.
We would be happy to further clarify any outstanding matters related to your case via our official support channel at support@satchel.eu. Our team is here to assist you and ensure that any concerns are addressed properly through the appropriate channels.
Kind regards,
Satchel team
FRAUD WARNING!!!!
I recently registered for a personal account with Satchel EU and paid nearly 700 euros as the account opening fee they required. A few days ago, they suddenly sent me an email stating that my account would be closed within one business day. The email mentioned that I have the right to retain my assets and that they would be returned to me. Of course, no reason was given for the account closure.
Considering this to be a fraudulent act aimed at extracting a high opening fee, I demanded a refund of nearly 900-1,000 euros, which included the account opening fee and the balance. As you might expect, they ignored my contact attempts, and this morning I received a notification that the 250 euros in my balance had been paid to Satchel in an unusual manner, and at the same time, my account was closed.
There is only one thing you should know: DO NOT use Satchel. Using this service means contributing to their fraudulent activities. Such fraudulent actions are unacceptable, and I plan to take legal action through the police. The bank seems to be based in Lithuania, while the CEO appears to be based in Ukraine. If the funds are not refunded by the end of this week, I will file a complaint with the police in both countries. At the same time, I will report their illegal activities to the institution that manages banking licenses in Lithuania.
UPDATE
This fraud bank team contacted me after I left the comment here and Google Map review.
The points are below:
- Unable to inform the reason of closing my personal account even it's strangely done after I paid for the expensive fee for opening the account.
- The balance (250 EUR) was all taken just right before closing the account because they forgot to charge the monthly fee in the past. Of course no confirmation or such proof documents were sent to me.
- Correcting about the fee for the opening the account was 575 EUR, and of course this Satchel fraud team wouldn't mean to refund.
What to do the next,
I have done with reporting to the Bank of Lithuania for this issue, about the crime act and requiring to suspend the banking license.
The next week, I am going to report to the Lithuanian police via online form, also legal service to submit the crime activity of Satchel.
Also, going to report the Ukrainian police for CEO of Satchel under the fraud crime activity which purposely stole the expensive opening fee and purposely closing the account right after.
To all the victims of Satchel's fraud crime, Please follow the same action, and it's very necessary to suspend their fraud crime under acting as the banking service.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear SAKAKIBARA,
We are sorry to hear about your dissatisfaction and understand the concerns you have raised. Please be assured that Satchel operates in full compliance with applicable financial regulations, including the regulatory framework established by the Bank of Lithuania and European Union law.
For confidentiality and data protection reasons, we are unable to comment on individual cases in public forums. However, we would like to emphasize that decisions regarding account closure are made in accordance with our internal policies, regulatory requirements, and risk management obligations. We understand this may be frustrating, but in certain cases, we are legally restricted from disclosing specific details behind such decisions.
Regarding your balance, any applicable fees and charges are outlined in our published pricing documentation, which all clients agree to during onboarding.
We remain committed to ensuring transparency and professionalism in all our services.
Kind regards,
Satchel team
I was very pleased with the support…
I was very pleased with the support service. They responded to my request quickly and resolved the problem immediately. You are best. Five stars to the entire Satchel team
13. März 2024
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Yurii,
Thank you so much for awarding us with 5 stars! We will strive to exceed your expectations even further!
Best regards,
The Satchel team
I have a business account with Satchel…
I have a business account with Satchel for 2 years. These guys are quick and seem to be reliable, they're crypto-friendly, making it easy to get fiat into your euro account. They recently added SEPA Inst transfers at no extra cost for additional Inst account opening. They are not the cheapest, but legit and really diligent in compliance. Satchel deals with high-risk, but do charge higher rates for such services.
31. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear Vaida,
We sincerely value your positive review and your delightful experience with our services. It's our commitment to continuously strive for excellence, ensuring that you and all our clients receive the highest standard of service in the realm of digital banking.
Your feedback motivates us to keep delivering excellent solutions and support.
Thank you for choosing us as your trusted partner.
Warm regards,
The Satchel.eu Team
I applied for a satchel account and was…
I applied for a satchel account and was refused with no explanation.
I am a British citizen, resident in Russia and my British pension has been stopped since February 2023 due to sanctions in Russia. They used Citibank for cash transfers, but Citibank no longer functions for cash transactions to Russia.
and have been advised by the pension department to find a bank account outside Russia, and they will continue payment. What I need is an account number and an online banking service that will receive cash transactions from the pension department to enable me to receive my income in Russia. My bank in Russia is Unicredit Bank, which is not sanctioned.
I can't understand while first a friendly promising to help a British pensioner get his pension, I go through the ordeal of being accepted an account, a day later you close it, stopping a British pension having his much needed pension. Why refuse a man his pension?
27. August 2023
Bewertung ohne vorherige Einladung
Antwort von Satchel.eu
Dear John,
We are sorry, but our banking institution does not engage with clients connected to Russia in any manner. We greatly appreciate your understanding in this matter.
Thank you
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