Terrible company, bought a bag that was advertised as Real leather, took ages for it to arrive - when I eventually received it, it was terrible, the smell of the plastic which the bag is actually mad... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bit disappointed, It's not the leather I know ,and had to cut bits of stitching off the seams, the inside pockets are a bit flimsy, would have sent it back, if I had paid full price.Its great with al... Mehr ansehen
Unternehmen hat geantwortet
Very satisfactory resolution to receipt of an item that was too big. Number of options offered for return. Chose the one most favourable to me. But overall very smooth and easy process.
This is now the 2nd bag I have bought. I love mine so much that I ordered 1 for a very dear friend. The leather is of good quality and it is very light, I love the wide strap, all the different c... Mehr ansehen
4,1
Gut
704 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fun and value
Excellent service, good value for money. Fun ornaments
21. September 2026
Bewertung ohne vorherige Einladung
Great bag and very versatile
Great bag and very versatile. Great communication throughout and excellent value for money. Very pleased with my purchase.
23. September 2026
Bewertung ohne vorherige Einladung
Lovely product
Lovely product. Excellent service and very easy to order.
Can recommend and arrived quickly.
13. September 2026
Bewertung ohne vorherige Einladung
Great peice of kit ,looking forward to…
Great peice of kit ,looking forward to using it for the first time when we re-hang our family photos.
23. September 2026
Bewertung ohne vorherige Einladung
I have been kept up to date with the…
I have been kept up to date with the tracking and it was easy to arrange delivery to a safe place if needed. Thanks Cliff
23. September 2026
Bewertung ohne vorherige Einladung
Quite quick delivery
Quite quick delivery, and Customer Support were really helpful.
20. September 2026
Bewertung ohne vorherige Einladung
They sent the wrong item
They sent the wrong item, it was rubbish and I feel sad for enjoying the advert.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Rodney Sanches,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Good product
Good product, does exactly what it said but wasn't that quick in coming. Apart from that perfect.
11. September 2026
Bewertung ohne vorherige Einladung
Just ok
Customer service response was quick. Delivery took 3 weeks, there was an additional tax added which wasn't stated in the price - I queried this & it was removed. Bag was a nice colour & seems decent quality but smaller than expected.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Liz,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Item was just as described
Item was just as described
18. September 2026
Bewertung ohne vorherige Einladung
Never received products
Items purchased was never delivered.Company blaming courier but nevertheless won't refund me and had the audacity to ask me to cover costs should they attempt to resend items.Disgusting service and breaking UK law by not providing full refund.I have lost money and have nothing to show for it.
Update:after providing all the requested information Scastladuk is ignoring my emails.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Charlene Howell,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Absolutely horrendous product, misleading advertising and terriblecustomer service…
Absolutely horrendous customer service and misleading advertising, rubbish product.
I have ordered a three Xmas ornaments which looked on the FB add lovely - Santa riding a dragon, 3D figurine.
What I have received was shocking - a printed picture, which anyone could do at home on their computer, stuck on a piece of thin plastic.
The picture used in the add was AI generated and totally misleading. The real product was beyond awful.
Upon complaining, and requesting full refund, the company had offered £3, while the items were with the postage £16. I find it absolutely unbelievable.
The items also took long to deliver and customer service looks like an AI generated response.
Strongly advise not to use this company.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Marketa Kropacova,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
The experience was great.
18. September 2026
Bewertung ohne vorherige Einladung
Good value
Well made and a good size comes in a protective plastic case ,took a little while to get but happy with the service and the medallion.
21. September 2026
Bewertung ohne vorherige Einladung
Dragonfly friend keep sake
Absolutely beautiful gift
21. September 2026
Bewertung ohne vorherige Einladung
Took too long to arrive
Product seems good but took too long to come. Hold up seemed to be in China where it languished for days. Nothing else to add.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Charles Whitehead,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Just didn’t like the fact that you pay…
Just didn’t like the fact that you pay more for import tax that you don’t know about when you place the order. However, these charges were refunded to me, which was good of them.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear Claire Dobson,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
A little disappointed.
A little disappointed.
A number of ads appeared for the same / similar item.
Some as cheap as £2.99.
I went for this one as, being dearer, I thought it would be much better quality.
It is a cheap, plastic, model with little or no weight to it.
IMHO not worth the money. :(
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Scastladuk
Dear L Morgan,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@scastladuk.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Smaller than expected.
18. September 2026
Bewertung ohne vorherige Einladung
Crossbody bag …
Crossbody bag is great but took to long to arrive, if I had realised it was coming from America I would not of ordered
20. September 2026
Bewertung ohne vorherige Einladung
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