I am just getting back into the perfumes and to have this service where I can purchase a travel size before a big bottle, LOVE IT!!!! I am going into other sites Frederick Malle, Thomson Carter. I w... Mehr ansehen
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Das sagen Bewerter
XCELLENT PRODUCTS. MAGNIFICENT SCENTS THAT CAPTIVATE—IN BOTH AROMA AND ESSENCE. THANK YOU FOR THESE BEAUTIFUL FRAGRANCES, WHOSE SWEETNESS MAKES ONE FALL IN LOVE.
On the first item, I received one perfume and an empty container very confusing just two days ago. I received the second perfume very confusing. I’m still waiting on the third item again I stated I wa... Mehr ansehen
You guys charged me almost $30 for a very very small sample size and I was NOT happy at all!! I was hoping that it was a mistake but I guess not because no refund has showed up in my account and now y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
About Us
Vom Unternehmen geschrieben
- Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
- We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
- At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
- Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
- Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.
Kontaktinformationen
401 Cottontail Ln, 08873, Somerset, Vereinigte Staaten
- scentbird.com
3,8
Gut
23 144 Bewertungen
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Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Predatory business practices
Was a good product. But they don't have a button to unsubscribe. You need to email them to cancel your subscription with over 24 hours notice according to their website. I tried to cancel my subscription 10 days before my order was shipped and they still charged me. Buyer beware. Scammy business practice that tries to make leaving harder
2nd day. They want me to send back unopened package for a refund. Once again. I cancelled my subscription well before they shipped and this is now a gift. I am not sending back anything, especially at my expense. I am hoping they will do right and give me a full refund. But I will update this daily until they do. Still asking me to send back something I never asked to get before they send me my refund back which is illegal.
Day 3. Still no assistance. I have reported this business to the BBB, which has many complaints for this company. It appears that this company is nothing but a scam company that is most likely about to go under. Stay away from this company. It does not care about its customers.
Day 4. No help at all from Scentturd. Initiated a chargeback on my credit card instead.Also removed my card from their recurring payment days after my account was closed. Scammers to the max. Let them go bankrupt. I'm guessing it will be soon. Sorry scent fairies. Case closed.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scentbird
We’re sorry to hear about your experience and understand your frustration. 💖 We’d truly like the opportunity to review what happened with your cancellation request and billing timeline. If an order has already entered processing, it may still ship, but we want to take a closer look at your specific case and help find the best resolution possible. Please email us at support@scentbird.com so our team can review this thoroughly for you.
Antwort von Scentbird
Hi Victoria,
We’re sorry to hear the scent didn’t last as expected — we understand how disappointing it is when it feels more like a light mist than a lasting fragrance.
Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll help you find something with better longevity. ⚡
The current sent is fabulous -Givenchy…
The current sent is fabulous -Givenchy Gentleman Society. Hits all the right notes. The sent lingers for a very long time it is elegant without over powering
8. April 2026
if you are interested in trying perfume
if you are interested in trying high quality perfume this is the place for you. you get a travel size of the perfume that you select.it last about a month of you use it everyday
17. April 2026
I received my 1st order and they are…
I received my 1st order and they are impossible to use for older people -hard to hold. The scents were yucky - I cancelled supposedly but nope. See I was charged $39.99 again and being sent 3 more. I’ll try these 3 since I’m stuck and see how they work out. But when someone cancels and you were told it has been done DO NOT keep charging and sending shit
16. April 2026
Antwort von Scentbird
We’re really sorry to hear about your experience and understand your frustration. That’s certainly not the experience we want for you. 💖 If an order has already been processed before the cancellation was completed, it may still ship. We’d truly like the chance to review your account, confirm the cancellation status, and look into the recent charge for you. Please send us an email support@scentbird.com with the email linked to your account, and we’ll be happy to help get this straightened out. ✨
Being Ignored
I have contacted Scentbird several times to cancel a subscription that I never signed up for they ignored me,I am out of pocket by £104-23 as although they keep sending me obnoxious items that I have never opened I believe they are scammers and give fake re
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scentbird
We’re very sorry to hear about your experience and understand how frustrating this must feel. 💖 We’d truly like the chance to look into this for you. Please email us at support@scentbird.com so our team can review your subscription, billing concerns, and assist further. ✨
Antwort von Scentbird
We’re truly sorry to hear you haven’t received one of your items. That’s definitely not the experience we want for you. 💖 Please email us at support@scentbird.com with your account details so we can review the shipment and help make this right for you as quickly as possible. ✨
The smells are wonderful and they are…
The smells are wonderful and they are just in time every time.
1. April 2026
I honestly regret trying Scentbird
I honestly regret trying Scentbird. The whole appeal is that you’re supposed to get access to designer fragrances, but what I actually received felt like a random, unknown brand I’ve never heard of. It’s misleading at best.
If you’re advertising premium or designer perfumes, that’s exactly what customers expect—not substitutes or lesser-known labels slipped in without clear communication. It just feels like a bait-and-switch.
Customer trust matters, and this experience definitely didn’t live up to the promise. I won’t be renewing.
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scentbird
We’re sorry to hear your experience didn’t meet expectations and understand your disappointment. 💖 Scentbird offers a mix of well-known designer brands, niche houses, and emerging fragrance labels, with each fragrance clearly listed on the site before selection. We never intend to mislead our members. We truly value your feedback, as trust is incredibly important to us. We’re sorry this was not the experience you hoped for, and we appreciate you giving us a try.
You have wonderful wonderful choices, of product
I have been truly satisfied with beautiful choices you have sent to me I'm going to enjoy continuing business with you
17. April 2026
Didn’t enjoy this whole perfume…
Didn’t enjoy this whole perfume subscription thing seems like a rip off I’d advice actually buying the actual perfume.
7. April 2026
Antwort von Scentbird
We’re sorry to hear the subscription wasn’t the right fit for you. 💖 Scentbird is designed for discovering authentic designer fragrances in convenient 8ml sizes without committing to full bottles, but we understand it may not suit everyone’s preferences. We truly appreciate your feedback and the chance to improve.
Didn't get what I ordered
Didn't get what I ordered. No bag, got charged extra $10 for a plastic sleeve
31. März 2026
Antwort von Scentbird
We’re sorry to hear your order wasn’t what you expected and understand how frustrating that feels. 💖 The additional $10 charge was likely for the optional monthly case add-on, which is a reusable fragrance case selected separately from the scent vial. Please email us at support@scentbird.com, and we’ll be happy to review the charges and order details with you. 🤗
It was not the one I picked yall…
It was not the one I picked yall disregarded my queue and gave me a scent that was not part of my profile. I threw it in the trash.
10. April 2026
Antwort von Scentbird
We’re sorry to hear you didn’t receive the scent you expected and understand how frustrating that must have been. 💖 Sometimes, if a selected fragrance becomes unavailable, the next available scent in your queue may be processed instead. If the queue is empty, a Fragrance of the Month may be sent. Please email us at support@scentbird.com, and we’ll be happy to review what happened and help make it right. 🤗
Didn't like the smell
10. April 2026
Antwort von Scentbird
We’re sorry to hear the scent wasn’t a match for you. 💖 Fragrance preferences are very personal, and not every scent works for everyone. Please feel free to email us at support@scentbird.com if you'd like help choosing something better suited to your taste for your next selection. ✨
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