A really good experience at Thorpe Hall school today from the school plus team, Danielle and John. Excellent customer service and attention to detail, I don’t normally leave feedback unless it’s tota... Mehr ansehen
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Das sagen Bewerter
Agnieszka was absolutely brilliant. So so good, in fact, that a member of Head Office came to deliver flowers at the behest of another member of HO. She was always on time, always cheerful, very helpf... Mehr ansehen
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We hosted our 100-person Mahjong event at St James’ Catholic High School last Saturday, and we were very impressed with the customer service provided by a member of staff named Shahila. She was t... Mehr ansehen
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We hired a dance studio at Ark John Keats Academy in Enfield through Schools Plus, and our experience was fantastic. The dance studio was spacious, modern, and ideal for our music video shoot. Sk... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A visionary school letting and facilities management organisation, delivering excellence in client service and revenue generation.
Kontaktinformationen
843 Finchley Road, NW11 8NA, London, Vereinigtes Königreich
- 0345 222 2323
- enquiries@schoolsplus.co.uk
- schoolsplus.co.uk
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306 Bewertungen
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We have enjoyed playing here for quite…
We have enjoyed playing here for quite some time and never had any issues. However recent experience with the area manager by our group that plays every Sunday morning has put us off big time. It’s surprising to see that a person with such a rude and arrogant behaviour has been hired to manage such a great facility. School plus, my one pence -please do something about it. If you are not finding polite and courteous people for management then train them appropriately.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Ashish,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Sports Service Providers
My experience with SchoolsPlus over the years has been productive for the organisation of my club sessions and other external bookings at several venues.
I found the Management & Finance Staff very helpful and professional with queries. They were extremely helpful with the new Enni system, which has many positive advantages, but needed tolerance in adapting to using it for block bookings.
I have dealt with many other venue host in London and would recommend SchoolPlus to potential users.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Patricia, thank you for getting in touch with your feedback. We're so glad to hear that you've had a positive booking experience with us. We hope to have you back in for further bookings with us!
Greta experience with all bookings!
I have had nothing but positive experience with Schools plus and in particular with the staff, who have always been brilliant. I have a dedicated account manager who deals with any issues that come up (very rarely do) and I couldn’t recommend using the service more. Very happy and continue to use them for my year round bookings.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi James, thank you for getting in touch and leaving us your feedback. We're delighted to hear that you've had these positive experiences with us and that our staff have treated you well. Looking forward to having you back on-site with us again soon!
Very easy to work with
Very helpful when booking, any issues have been resolved swiftly and professionally.
6. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
HI Hannah, thank you for getting in touch. We're so glad to hear you've been enjoying your bookings with us! We look forward to having you with us again in the future.
We have built a fantastic working…
We have built a fantastic working relationship with the team of staff at schools plus! From the office/admin support of Jan Newman to the onsite professionalism of the site support staff. They are always available on site to support us with our netball club needs. Thankyou for everything our girls love their new home!
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi there, thank you for getting in touch with your feedback. We're so glad to hear that you're enjoying your working relationship with us and in particular Jan. Looking forward to having you in for many more bookings to come!
3 years of pain with Schools plus
Been renting sports halls in London from School plus for the past 3 years and communication is awful. They do not know the sites they are renting out and do not care for them at all. We're a very small club currently paying for a hall we cannot use fully. They have been ignoring all our calls and emails for weeks and I do not know what to do anymore.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Flo,
I am sorry to hear this. Could you please email our customer service team at enquiries@schoolsplus.co.uk. If you would like to CC myself in I can ensure they receive the message hollee.glass@schoolsplus.co.uk.
Many thanks!
On plenty of occasions
New staff on site always make a point to welcome you in and are friendly and helpful.
Staff have reported condition of the football nets and are actioning feedback from the football club users, communicating feedback that they will be done after half term.
On a Monday night a disability player (before they even got on pitch) had an accident, I was told that a member of staff helped with first aid
No problems with accessing the pitches as staff always opening up in good time
I have had helpful and timely communications for my enquires into booking an extra training space for my team.
Thanks
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Kelsey, thank you for getting in touch. We're delighted to hear that your on-site experience with us has been so positive and that our staff have provided help when needed. Looking forward to having you back with us for future bookings.
Excellent
SchoolsPlus always provide excellent service and we love using their facilities!
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Harry, thank you for getting in touch and leaving us your review. We're delighted to hear that you've been happy with our service and enjoyed your bookings with us! Already looking forward to seeing you on-site again with us soon.
Very Happy Customer
I use Schools Plus a lot for my company, and I am very happy with their customer service and team, who are very helpful and competent.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Alexander, thank you for leaving us your feedback we really appreciate it. We're delighted to hear that our team's customer service has been to a high standard.
Excellent
Our company has been a customer of Schools Plus for over 3.5 years, and throughout this time, both the management and on-site staff have consistently demonstrated professionalism, support, and flexibility in accommodating any changes we have requested. The rooms are always clean, safe, and well-equipped, and the on-site staff provide prompt and helpful assistance, making our experience with Schools Plus highly satisfactory.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Andy, thank you so much for getting in touch and leaving us your feedback. We truly value hearing from long-term customers such as yourself and we're delighted to hear that we've been doing a good job. Thank you again and we hope to see you on-site with us again soon.
Hassle-free lettings company
I have enjoyed working with Schools Plus, and over the years, I have been a repeat customer.
They build relationships with hirers and work together to ensure we can concentrate on providing sessions.
Thank you for being so professional over the years.
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Jonathan, thank you so much for leaving us your feedback. We're so glad to hear that you've enjoyed your bookings with us and that you've come back for more! We look forward to seeing you again soon.
Consistently Great
We have had a longstanding relationship with Schools Plus and cannot thank them enough for all they do for us! Reliable, helpful and kind!
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Thank you for leaving us your feedback, we're delighted to hear that we're doing so well. Already looking forward to having you back in for more bookings in the future!
Schools Plus 5 Star service
Schools Plus has great customer service, they are responsive and try their best to resolve any situations.
Their turn around time to get back to you is quick. They friendly and professional. We have used their service for over 10 years and continue with our loyal and long standing relationship with them. They are highly recommended.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi there, thank you so much for leaving us your feedback. We're delighted to hear your experiences with us over the last 10 years have been so positive! We can't wait to have you back on-site with us again soon!
Easy communication and smooth process
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Chris, we're so glad to hear you've enjoyed our customer service. Looking forward to having you book with us again soon!
I am using SchoolsPlus facilities for…
I am using SchoolsPlus facilities for more than 2 years now. I had really nice time until few weeks before with all you employees until meet the latest Area Manger to manage the venue @ARK Pioneer, High Barnet.
He is very badly behaving with me and trying to show his arrogant attitude. He is not trying to resolve the issues instead of he is trying to fight. To be honest I felt very bad and if you esquire and take any appropriate action that would be great support.
Additionally most of my friends had similar experience with the same person.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Jayabal,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
I am done here - time to move on
I have been visiting Ark Pioneer Academy sports hall (Barnet) for quite some time now but of late my experience was overshadowed by the rude attitude of the new manager.
Upon arrival, I encountered the manager who was not only helpful but also quite dismissive when I asked a simple question about the booking process. Instead of offering assistance I felt belittled and unwelcome, more of an inconvenience rather than a valued customer. It's disheartening to see someone in a leadership role exhibit such lack of courtsey.
I believe that good service is just as important as the facilities themselves, especially in a community sports facility where inclusivity and encouragement should be the norm. Unfortunately this new manager missed the mark and I won't be returning unless I see significant improvements in the management and staff training. I hope the management can address this issue as it could greatly improve the overall atmosphere for visitors.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Dhiraj,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Unprofessional, rude Area Manager
Bad - Rude, unprofessional, arrogant Area manager. Thinks he owns the place, doesn't let us get in or park thereby wasting time. Disrupts badminton matches, always threatens with fines or cancellations. Has ruined our whole playing experience.
Good - Courts
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Roger,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Appalling staff behaviour
I have been playing badminton at Ark Academy Barnet for about a year now however lately I have noticed a change in the attitude of some of the new staff( specifically area manager). He has been pretty rude and arrogant, basically unprofessional in his behaviour! This has been a real deterrent for us and we've discontinued our bookings which is a real shame as the facilities at Ark are fantastic and I really enjoyed playing there. I'm wondering whether school plus did their due diligence before employing their new staff there because such kind of behaviour in my opinion is unacceptable!
What also surprises me is that school plus haven't taken any action as yet even after receiving so many complaints!
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Sonal,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Badminton Under a Stopwatch: Rules that Make No Sense at Schoo Plus
I recently had the pleasure of playing badminton at a school court managed by Schoo Plus, and let me tell you, the area manager runs a tight ship — or should I say, a well-oiled stopwatch.
I recently had the pleasure of playing badminton at Ark Pioneer School, managed by Schoo Plus, and let me tell you, the area manager runs a tight ship — or should I say, a teleportation station.
Our booking was from 8:00 PM to 10:00 PM, but in a stroke of pure genius, we weren’t allowed to even enter the premises until exactly 8:00 PM. Because clearly, the assumption is that we’ve all mastered the art of teleportation. Why bother parking and walking when we can simply materialize directly on the court at 8:00 sharp? Such efficiency!
But the real fun began when it was time to leave. Although we were technically allowed to play until 10:00 PM, we were informed that we needed to be out of the entire school premises by 10:00 — not just off the court, but completely gone. So naturally, we had to start packing up by 9:50, because teleporting out at exactly 10:00 wasn’t an option. And just in case we thought of hanging around, we were threatened with an extra hour’s charge for daring to leave the court at 10:00 on the dot. Nothing like a financial penalty to end a relaxing game of badminton!
In short, if you’re looking for a sporting experience where teleporting skills are more valuable than your badminton skills, Ark Pioneer School managed by Schoo Plus is the place for you. Just don’t forget your watch — or better yet, your teleportation device!
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Arun,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
How a single person or policy can…
How a single person or policy can change the whole customer experience was evident in our recent experience at Ark Academy during regular badminton session. We were not new to the space, used it for almost 3-4 years with great relationship with the staff. Suddenly this intervention ruined whole experience. Hope this can be fixed soon before losing more customers from site.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Raj,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
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