A really good experience at Thorpe Hall school today from the school plus team, Danielle and John. Excellent customer service and attention to detail, I don’t normally leave feedback unless it’s tota... Mehr ansehen
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Agnieszka was absolutely brilliant. So so good, in fact, that a member of Head Office came to deliver flowers at the behest of another member of HO. She was always on time, always cheerful, very helpf... Mehr ansehen
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We hosted our 100-person Mahjong event at St James’ Catholic High School last Saturday, and we were very impressed with the customer service provided by a member of staff named Shahila. She was t... Mehr ansehen
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We hired a dance studio at Ark John Keats Academy in Enfield through Schools Plus, and our experience was fantastic. The dance studio was spacious, modern, and ideal for our music video shoot. Sk... Mehr ansehen
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A visionary school letting and facilities management organisation, delivering excellence in client service and revenue generation.
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- 0345 222 2323
- enquiries@schoolsplus.co.uk
- schoolsplus.co.uk
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Rude behavior by area manager Ark pioneer ( Barnet )
Rude behavior by the area manager at Ark pioneer academy Barnet where we play badminton with our team .This is unacceptable and really troublesome . Honestly giving me sleepless nights which is causing mental stress . Hope some higher authority can look into the matter and help resolve the issue so that we can continue to play badminton there for keeping good health and mental well being .
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Shweta,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Area Manager at Ark Pioneer unprofessional and threat to throw us out of the premises
I am writing to formally complain about the conduct of the Area Manager at Ark Pioneer Facility. A few weeks ago and recently on 29 Sep, I experienced extremely rude and unprofessional behavior from the Area Manager.
During my visit to the Ark Pioneer at 9:00 AM on Sunday, the Area Manager stopped me while entering the premises, spoke to me in a very rude and bossy manner, and even threatened to throw us out of the facility if I didn’t park where he wanted. This behavior was not only disrespectful but also made me feel unwelcome and uncomfortable.
I believe that all people who use the facility should be treated with respect and courtesy, and this incident has significantly impacted my experience at your facility. I would like to request that this matter be investigated and appropriate action be taken to ensure that such behavior is not repeated in the future.
I look forward to your prompt response and resolution of this issue.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Chandra,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Rude Manager
We have been receiving very rude response/approach from the schools plus manager at Ark Pioneer Academy, Barnet.
He makes no sense when talking to us, not ready to listen a single thing from the customer.
He purposefully make sure we utilise the courts less time. This new area manager is very arrogant and rude. He needs to learn and incorporate customer service excellence.
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Mr & Mrs K,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
ZERO STAR - Causing a hazardous situation on the road
We have been using the facilities at Ark Pioneer Academy, Barnet, for about 4 years and have always been very satisfied. However, over the past 3-4 months, seems like from the time when the new Area Manager took over, we have experienced several issues due to his rude, insensitive, and inconsiderate behaviour.
He is extremely stubborn and unwilling to address any concerns. To quote few example:
- He insists on opening the parking gates only at the exact start of our booking, forcing around 20 cars to wait on a narrow road outside the school. This creates a hazardous situation, causes traffic congestion, and inconveniences to other road users. This could easily be avoided if he allowed us to enter the parking area and park the vehicles 5-10 mins ahead of time, then opened the sports hall gate at the scheduled time.
- He frequently interrupts our games for no valid reason, seemingly just to assert his authority, when this could easily be addressed before or after our sessions.
His unprofessional and arrogant attitude has made the experience extremely frustrating for all of us.
I hope the SchoolPlus management and Ark Pioneer Academy school take this matter seriously and ensure that the school facilities are available for the local community to use for a greater and more meaningful purpose.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Ash,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus Team
SchoolPlus Management- Area Manager…
SchoolPlus Management- Area Manager High Barnet , Ark pioneer academy
engagement with school plus for past 3-4 years for booking sports hall and playing in ark pioneer academy , barnet has been a walk in the park . But that was all until Aug 2024. Enter the rude , impertinent and presumptuous person as the area manager and all the good will and relationship had undergone a major dent. customer care and affable negotiations are i guess words of another realm for him.
tbh, we play untill 10 pm , we finish at sharp 10 pm and take next 5 mins to clean up court hall. is that really an issue to bring up rulebook to face. were the rules not the same for last 4 years. all who play are decent chaps, in a good phase of life and all we want is a healthy lifestyle and community building.
Parking rules , timing rules are being brought up to showcase supremacy.Are you serious.
Dude, please get a life.
But anyway, what bothers now is apathy from school plus management to recognise issues and take corrective measures. it's not just us all people hiring hall has similar experience.
Eventually people will move and life does not stop , but what will remain is a black blotch on School plus.
Remember school plus : "The world suffers not because of bad people , rather due to lack of action from good people"
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Viswa,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Visit this venue if you don't care about humiliation and want to loose all self respect.
If no stars could be given, I would choose it. Read on for why:
When one visits a restaurant, the set of gestures that gets a waiter a tip (or better tip) is going that extra mile for the customer i.e. smiling, enquiring about the food, checking in if the customer needs anything, what else the waiter could do to make the customer's experience worthwhile. That is when, as a customer, you are compelled to give a tip, or more than what you generally would. Just bringing the food over to the table is the basic of expected services, but doing only that, however good you may be, doesn't make the customer feel valued.
These are Basics 101 for any customer facing client servicing role.
Some of the school plus staff fail miserably at this.
We play badminton at the venue, trying to get our exercise in, staying mentally and physically fit and sometimes escaping the reality of the chaos in our lives, but few staff at the venue make sure that they embroil you in such pathetic ordeals that you hate that evening and possibly end up being disturbed for the whole week.
I have a question, had it been a personal restaurant, would these staff members treat their customers the same way, without worrying about the repercussions and without caring if the customer ever comes back to their restaurant? Most people would say NO because it is their OWN reputation and business in line and any callous behavior will directly impact them and rather livelihood.
Here, in case of Schoolplus@ARK Academy, as this is a "Corporate" and one can always find another job, they take it for granted. Highly unprofessional and complete lack of training trying to hide under layers of bureaucracy. Visit this venue if you don't care about humiliation and want to loose all self respect. They will ensure mental harassment is given to you as a package deal, so much for customer loyalty.
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Siddharth,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Rude attitude
Rude attitude
Ark Pioneer Academy - we are playing badminton in this venue for almost 5 years . However the new manager as part of recent changes in management is behaving very badly . He should be sacked ASAP .
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Arihan,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
A person called Mr Ahmed Tal was very…
A person called Mr Ahmed Tal was very helpful, polite, friendly and kind. He always help us when we call for booking and any other queries. He is so considerate and has a great communication skills. His interpersonal skill is a credit to school plus and would like to recognise his efforts. He is natural people's person who made me feel a valued school plus customer.
Thank you Mr Ahmed Tal
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Shawbo, thank you for getting in touch and leaving us this feedback. We're delighted to hear how well everything has been going and that Ahmed has provided you with such a great service! Looking forward to seeing you back on-site with us in the future.
Unprofessional Behavior by New Manager at Ark Pioneer Academy - Disruptive and Rude
I visit Ark Pioneer Academy every week to play badminton from 8-10 PM. However, this Tuesday, I had an unpleasant experience with a new manager from School Plus, who oversees the badminton courts.
I arrived at the school at 7:55 PM and was approached by the manager, who rudely asked me to leave the premises, as my session started at 8 PM. He then made me wait on the road with the gates shut. At 8 PM, when I attempted to enter the court, he forced me to wait again, claiming vague safety reasons until the previous session had completely exited. When I asked for clarification, he raised his voice at me and others.
During the game, the manager interrupted by stepping onto the court and loudly insisted that we must leave the premises exactly at 10 PM, even though we started late because of him. He even threatened to charge us for additional time.
I've been coming to this center for the past two years without any issues with the School Plus management, but this manager's behaviour was unacceptable and completely out of line.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Pankaj,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Poor management and parking issues
Ark pioneer Academy, Barnet School plus: We and our team play badminton at Ark pioneer academy on most of the days. Since the management change a few months ago, the new team has treated customers poorly. Their behaviour has been rude, and last week, we were denied entry to the school premises when we arrived at 7:58 PM, despite the session being scheduled from 8:00 PM to 10:00 PM. The gates remained closed, leaving 10-15 cars stranded outside, causing inconvenience to both the customers and the neighbours. I wouldn’t even give 1 star.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Gnaneswaran,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
"If all one has is a hammer
"If all one has is a hammer, everything/everyone looks like a nail" ... only that can come close to the rude irrational attitude and behaviour of the new area manager from Schoolplus managing sports facility @Ark pioneer Academy, High Barnet.
Sincerely hope some senior staff is really going through these multiple reviews for corrective action, besides automated lip service reply, cos it would be a shame that the facility is not utilised for sports that promote public health, fun and fraternity of the society around the school ( #Ark pioneer academy - High Barnet ).
Kind Regards 🙏
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Kann,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Unprofessional behaviour by care taker…
Thanks for reading review and asking for more info. As mentioned earlier looks like care taker or duty manager is behaving unprofessional and angrily with everyone. He is closing the gate and opening it right exactly on time and not sure how he is considering to use badminton courts in ark pioneer for 2 hrs if he stop on gate and open gate exact time which takes few mins to go to badminton Court. Insulting in front of guest badminton team saying invoice is not paid where as full payment had been done. Body language of line manager shows he is trying to take some kind of revenge with everyone. I hope this info find you useful and appreciate if you read this message reply back with your thoughts.
Unprofessional behaviour by care taker or area manager - ARK pioneer
academy Barnet. Unnecessarily creating problem for customers. Just before 3 months used to be fantastic service however after changing management looks like egoistic, angry , revengeful area manager or care taker spoiled relationship with customer. Definitely NOT recommend school plus, waste of time to deal with these people.
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Askshay,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Kibworth Mead Academy
Kibworth Mead Academy - our local football club hire facilities at the school. The 3G pitch is booked every night & on a Saturday/Sunday. 100s of local kids use the facility. Recently, the goals, specifically the goal nets look in a terrible state. One goal literally has half a net hanging from it. I am a coach for one of the teams & parents have started asking me when the goals will be repaired. Last week, we hired the 3G for a league match. The referee warned us that future games might be in doubt as the main goals had gaps in the goal nets & there were no corner flags. Please can there be a maintenance programme in place to ensure the goals are kept in good condition & safe to use. Without maintenance they will get neglected and will need replacing. They are expensive.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Hi Steve,
Thank you for your review, we have recently started working with this school. I have spoken to the area manager for this site and I have been informed that new nets are in the process of being ordered and will be installed as soon as we get them.
Have a lovely day,
The Schools Plus Team
A Disgrace to the Workplace
It's completely unacceptable that the area manager is threatening to send me off the site without even bothering to have a proper conversation. This is rude and unprofessional behavior.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Pankaj,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Schoolplus - Ark Pioneer Academy, Barnet : Toxic Site Manager
Have been using Ark Pioneer Academy(SchoolPlus) facilities for badminton for the last 3 years and the experience has gone from good to worse with the recent site manager from SchoolPlus.
The demands and attitude by the site manager over the last few months is neither customer centric or people friendly. The condemnable behaviour on 1st October is beyond comprehension - Failing to allow members into the facility, walking into the middle of the courts while playing.
Hope our experience with Schoolplus(Ark Pioneer Academy) will inform future customers before they sign up for activities.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Rahul,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Shouted at by manager
I've veen using Schools Plus facilities for a couple of years now and have never had an encounter like this before. I parked up and a man came charging over to the car in the rain demanding I roll down the window. He then proceeded to shout at me in a very intimidating and angry fashion that I was in the wrong space. I've never met this man before but later found out he is called Dwight. I do not recommend anyone book the sports hall at Ark Pioneer academy. This awful man also didn't let us into the car park before our start time which is crazy given that we'd expect to be using the facilities at that time. He then started another argument in the sports hall, making a point to stand in the middle so we couldn't start, and threatening us with a fine if we were not out by the end time on the dot. His actions meant that we had 15 mins less than our allotted time. DO NOT BOOK HERE!
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Martyn,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Bad time
Last night, just before the badminton, l had a bad time with Ark pionner Academy school plus area manager. He was undermining me and he was taking very rude and command.
Really, many years l have been playing badminton never have like that experience.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Maju,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Bad experience of late
Thanks for your reply. The complaint/feedback is/was about the attitude of the person. Also, we are a group of friends who hire courts so stating a "club of 15 members" doesn't relate our complaints. We have multiple groups playing on different days so the count of players is way more than 60.
To reiterate, we do abide by rules however cannot put up with authoritarian, impolite behaviour. Hope you get the point and let us know what the plan is to correct it. Thank you.
All the positive feedback we have had in the last few years got hit by the rude, arrogant behaviour of 'area manager' in the last few days. He definitely needs a refresher training to instill the missing core characteristics of dealing with customers - be it talking to the customer, asking something of us or making a statement. I am part of the group which plays badminton at Ark Pioneer Academy, Barnet and am sorry to state that the unprofessional behaviour is surely making us feel unwelcome.
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Shrikant,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
If you want to get into arguments for…
If you want to get into arguments for no reason , welcome to sports facilities at ark.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Ashish,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Rude behaviour of Area Manager at Ark Pioneering school, Barnet
We as a group play badminton on Sunday morning. We always try to abide by the rules and regulations of School Plus but unfortunately the rude, insensitive and inconsiderate behaviour of Area Manager was unacceptable. He behaved very badly with us when we tried to clarify certain things regarding the parking. He was behaving as if it was his private property. This is just a very bad experience and I hope the School Plus take appropriate actions with regards to the same. We are looking into escalating this further. If need be we might go legal.
On 29th Sept we had come for our 9:30 am badminton session. Even though there were parking slots available, some of our players were not allowed inside to park stating that "No parking space"
After our session we had gone to the Area Manager to clarify the parking issues. He started dictating not clarifying. He was just keeping on speaking but when it was our turn to speak he was not allowing us to speak, in fact he started saying things like he can stop us from coming in or he can tell us to vacate whenever required.
His attitude was totally unacceptable. As some of our effected people wrote, if there was 0 rating I would have given that instead of 1 rating.
Updated on 17th Oct:-
I think the reply is standard and posted for everyone. If you carefully look at my review, the first 2 para of your reply doesn't concern my or our Badminton session. If you have noted my review, the first thing I mentioned that "We always try to abide by the rules and regulations of School Plus" so please don't try to give a standard reply meant for other club as a reply to my review.
I will be looking forward to know what actions have been taken.
Updated on 18th Oct:-
Please refer the review, you will get the details of when we play, where we play(in the title of the review) and what time we play. We are not a club but a group of players who booked the court.
What other detail do you want?
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Schools Plus
Dear Shashankar,
Please could you email enquiries@schoolsplus.co.uk with the name of your club and your booking details so we can look into this for you?
Best regards,
Schools Plus
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