I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Mehr ansehen
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Das sagen Bewerter
I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Mehr ansehen
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Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Mehr ansehen
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This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktinformationen
20 Eastbourne Terrace, Paddington, W2 6LG, London, Vereinigtes Königreich
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Gut
4825 Bewertungen
Bittet Kunden um Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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Shocking Delivery System!
First of all, I work. following initial delivery of my meds, and 3 nurse visits, which I had to take holiday from work.
In this day and age, with all logistic Technology, the delivery options for my meds are a complete Joke, even though I work part-time and able to accommodate from 1pm. Every interaction with this company, I've made everything perfectly transparent, concerning when I can accept a delivery at my address. I cannot offer an alternative address e.g., with a neighbour, because they work too! Not applicable to deliver to work also. last interaction with a customer service op, was totally unhelpful. cant deliver to local chemist, as they don't accommodate that anymore. When asked for a forwarding escalculation of a complaint, was asked "what do you want to complain about?" My previous service provider of medication, were the complete polar opposite! Its 2026, serious time for change from this company. don't know what this entails for my future med delivery, but my experience has been DIRE!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Andy, We’re very sorry to hear that we have not been able to arrange a delivery option that works for you. We understand how frustrating this can be, and we’d really like the opportunity to help resolve this.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of the issue. One of the team will then be in touch to discuss the available options and see how we can best support you. Thank you, Marie
A Convenient Medicine Delivery Service
Sciensus is reliable, delivers medicines on time, and makes it easy to schedule or rearrange deliveries when needed. It makes managing my medication more stress-free and is convenient and dependable.
27. April 2026
Antwort von Sciensus
Thank you for your kind feedback. We’re really pleased to hear that the service has been reliable and easy to use. Making medication delivery as simple and stress-free as possible is exactly what we aim for, so it’s great to know this is working well for you. Thank you for choosing Sciensus! Cheers, Marie
Very annoying clunky service
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks.
As soon as I have received a delivery I started getting reminders both by email and texts about the next delivery to the pint I felt harassed. I asked to not receive these and then received a reminder by post!
Not receiving the reminders also disables the app from being updated with delivery times. Surely this could be rectified - I now have to telephone each time to find out my delivery time!!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Joanna, Thank you for your feedback. We’re sorry you found the communications around your delivery frustrating. We understand repeated reminders across multiple channels can feel overwhelming. We understand our team have been able to update your preferences so this should be resolved in the future. Please do contact our team at ptcomms@sciensus.com if it isn't and we’ll continue to look into this. Thank you again for helping us improve our service, Marie
Had no reminders of the delivery today
Had no reminders of the delivery today. Nice driver but forcing people to use an app is not the way. I won't download it. Other similar companies don't use it. This is the third time I've been forced to use Sciensus, and they just do what suits them, and couldn't give a fig about patients.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear RC,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that things haven’t gone as you would like.
We’d like to understand more so we can put this right and find another way to support you without the app. If you’re happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of what has gone wrong. This will help us look into the matter fully and support you as quickly as possible.
Thank you again for getting in touch.
Kind regards
Clare
Delivery is a joke
Delivery is joke.they only delivering 3 days out of 7.and always in the morning when i am at work.i am rarely off on they days and tried to ask them if its possible to deliver my meds later in the day after i come home from work and been told they cannot give me specific time.always have to keep rescheduling delivery and missing my medication.many people depending on their meds and need to take them on schedule wich is difficult with this system.i changed my days off at work to be home on tuesday and my delivery didnt arrive anyway because they told me their car has broken down.been booked for 2 weeks.now i will most likely run out again because of them.what a joke of a company
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Peter,
Thank you for your feedback. We are sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially when it affected access to your medication.
We are glad we were able to speak with you directly and get things resolved. Thank you for giving us the chance to put this right.
Marie
For some reason the app no longer works…
For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours trying to log in I have given up which is sad because when it was working it was great but now uninstalled not impressed with this at all
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Michael,
Thank you for sharing your feedback. We are sorry to hear about the problems you had accessing the app and understand how frustrating it must have been to spend so much time trying to log in.
We are glad we were able to make contact with you directly and resolve the issue. Thank you for giving us the opportunity to address your concerns.
Marie
VERY UNHAPPY CUSTOMER Contacted the company to request they…
Contacted the company to request they skip one month's delivery, as I had a large stock in my fridge and other injections I hold.
They then stopped delivery altogether.
I tried to get it reinstated but I was told I would have to arrange this through the hospital.
Eventually, I was able to do so.
I contacted Sciensus to inform them that my delivery address had changed.
This had not been recorded or passed to the driver.
I have now for the fourth time contacted them to change the address.
Expecting a delivery today. The driver arrived at the address I had told them was no longer available, and rang me to say he had arrived.
I told him it was no longer the delivery address, I was only up the road in the next village.
I gave him my postcode. He said it was in the opposite direction to his next drop off.
The Sat Nav would have told him I was a 4-minute drive from him. Yet he would still not deliver to me.
The delivery from this company in my experience is awful.
I am only hoping that when I next see my consultant I can request to collect it from the local hospital or a different delivery option.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Jane,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that things haven’t gone as they should with your deliveries. We understand that the address should now have been updated on the account for future deliveries. But please do contact us at ptcomms@sciensus.com with your name, date of birth and postcode, if there is anything else we can support you with. Thank you, Marie
This company is amazing
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my latest medical supply from a great guy called Michael (Rogers?) from the Plymouth branch right on time I was told it would be delivered.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Thank you so much for taking the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Terrible Service
Terrible customer, never listen, totally incompetent.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Gareth,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that things haven’t gone as they should, and we’d like to understand more so we can put this right.
If you’re happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of what has gone wrong. This will help us look into the matter fully and support you as quickly as possible.
Thank you again for getting in touch.
Kind regards
Clare
A company that cannot deliver essential medication
My husband has had nothing but trouble over the last 8 months with delivery of his cancer tablets. He has put a formal complaint in and was assured future deliveries would not be affected. Have they listen, no. Latest delivery has been changed at the last minute and it won’t be the full month supply, only half with the rest hopefully being delivered next week. This causes stress which is the last thing someone with cancer needs. We have complained to the hospital and will do so again, as they are not delivering the service they are being paid for.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear caregiver, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, as well as the patient's name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Marie
very efficient
Polite driver
good notification of delivery progress
very polite telephone team
3. März 2026
Antwort von Sciensus
Hi Colman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I never have to worry about having my onjection
I never have to worry about having my injection. I can rely on Sciensis both for the delivery and giving of my injections. One less thing to worry about.
26. Februar 2026
Antwort von Sciensus
Hi Lynette, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Antwort von Sciensus
Hi Mrs Evans, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Antwort von Sciensus
Hi Marj, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
LACK OF CUSTOMER SERVICE DOES SCIENSUS A DISSERVICE
Nursing staff are great - friendly, understanding and compassionate. Unfortunately, the 'customer service' admin side is not so, even the 'patient advocacy service' is not so.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear patient, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Clare
The nurse was very polite and happy
The service and the nurse who visited was happy and very polite and was in no rush am happy with the service
27. Februar 2026
Antwort von Sciensus
Hi Lesrma, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The nurses are very warm and friendly
The nurses are very warm, friendly and knowledgeable. It's always a pleasure to have them in my home.
3. März 2026
Antwort von Sciensus
Hi Liz, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
The nurse who visited (Magda) was very…
The nurse who visited (Magda) was very professional, but friendly. Magda made sure I was aware of what was being done and why.
3. März 2026
Antwort von Sciensus
Hi Pauline, thank you for your feedback. We're pleased that you're happy with the service provided by Magda. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
feel harassed by them
4. März 2026
Antwort von Sciensus
Dear Tracy, we are sorry to hear that the service that you have received has not met your expectation but thank you for taking the time to feedback. We take all feedback seriously and use it to improve. If you would like us to look into your experience, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you again, Clare
Antwort von Sciensus
Hi Mr Patel, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
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