Scratchrepaircar Bewertungen 

Like many other reviewers here I have had a terrible experience with this company. Don't be seduced by the flashy website - the customer care and communication is non-existent. I ordered touch-up paint, primer and lacquer, but the paint I received was black and not the pale grey I specified - using my car registration I might add. I contacted the company numerous times with no response. I tried to contact the company regarding a refund and return, but heard nothing. I finally managed to obtain a credit card refund from my bank after going through a fairly laborious process, so a positive result in the end.

Website was really easy to use. The goods were posted swiftly and arrived earlier than expected, with a thank you leaflet which provides details on how to use the the touch up pen. Very happy with my purchase. Thank you!

AVOID THESE PEOPLE. Charge for next day delivery and still waiting several days later. Tracking ref is invalid, Customer Chat doesn’t work, no reply from them. CRIMINALS.

What a con...Ordered 2 x BBS Bronze Alloy wheel paint aerosols with next day delivery.
I received only 1 aerosol and it was two days late. Tried phoning several times, but went to answer phone, left a message but heard nothing back. Emailed but no reply.
So in summary...paid £29 for one Aerosol and it was late! Avoid...read all the reviews!!!! I should have but didn't. Also website has a 4.7 out of 5 stars review rating...but it doesn't say who gave it...makes it look like Trust Pilot! BEWARE

Ordered a touch up paint for my 2025 BMW which arrived within four working days. The product was very well packaged. I have used it to touch in a stone chip on the front bumper and the colour match is perfect.
Will definitely use your company again if I require any further product.
Many Thanks.

Ordered a touch up pen, noticed immediately the delivery address was not correct, phoned spoke to a polite chap who took down the correct address and said it would be with me in a few days …. delivered to the wrong address, phoned countless times, no reply. Just a game of ping pong in emails saying it was my fault ….. please avoid this company and if you do order online PLEASE MAKE SURE the delivery address is correct, online ordering needs to be more transparent on the delivery address. Will I receive my paint, refund? Very poor customer service!!!

I would not recommend this company the customer service is very poor sent the wrong paint then tell it is my fault

Received paint in post, cap was broken, stem of paint cap broken, raised multiple times to have a replacement with no resolution. Paint everywhere in bag. Dreadful company to deal with. Avoid!

Shocking, are they still in business? Ordered a touch up pen, leaked in the post, no mixer ball in the pen so can not shake and mix the paint. 3 emails, 1 email on their on line form, 2 phone calls & even tried the Bot Chat. Please avoid at all costs and spend your money with a reputable company. Have asked for a replacement but can not see that happening.

Product arrived and was way off colour, re sent paint code and they said they would send out another which is the right colour. It’s been months now and nothing, so hard to contact and now can’t get money back! DO NOT USE!

wouldn't touch with a barge pole, a guy above had the exact same issue.... ordered Audi Daytona grey, what arrived was a bottle that hadnt mixed or would mix so it was black. emailed pics etc.... radio silence. note to self always read customer reviews before you buy anything

Actually would have put 0 stars had that been an option. I ordered Audi Daytona Grey… what I received was virtually black and did not match in any way. After sending images showing the colour difference, they have decided to stop contact. I had asked for either a refund, or to have the correct colour sent to me. We’re not talking about fortune of money here, around £15 or so, but it’s the fact that they have just decided that they don’t want to communicate any more… catch yourselves on… if you can’t supply the correct colour, then give me a refund… simple as that. BTW … order no #6399 if you’d like to re-establish communications 🤣🤣

Requested refund via email, no response

Ripped off! Ordered a selection of paints for a repair, nothing after a month of waiting, tracking number does not work, tried every way of communicating with the company, chat, phone, email, with no response. Scam of a company!

Absolutely Disgusting not at all surprised by the reviews at all,waited over a week for my order when they arrived 1 of the 3 cans was empty and I could not spray the others.
Called to explain and they said they would send me a returns label waited 2 days this never arrived , called again to be told they don’t send returns labels (so why lie !).
Was asked to return so I did through yodel as advised never heard anything for over a week, I called and he told me that the sprays were working (another lie) and 1 was empty and there was no cream returned,
Accused me of using the product even though I’d explained 1 felt empty.
Refused to give me a refund aside he would either resend the same items out or give me a partial refund I’m appalled at the customer service and resent being accused of doing something I haven’t done DISGRACEFUL
Still not had my partial refund
If I was anyone I would definatley not buy anything from this company, you should be thoroughly ashamed.

Use your hard earned money as back up toilet paper at least it will have a use instead of giving it to this disgraceful car boot sale "company".

I am putting on a few of these 1⭐️ reviews as a way of getting my £43 pound worth since they do not refund or communicate at all will you.

Wrong colour supplied for correct paint code. Two e-mails regarding this were ignored. They have asked for feedback so here it is: minus one star.

Cant believe they are falsifying their Trustpilot reviews on the website, I should have checked here first. Same thing, no lacquer in the package, paint wrong colour. No response to loads of emails now and I've ended up screwed out of 40 quid for nothing. Furious.

The colour I ordered was the wrong shade,the shade they sent me was much darker. I have contacted them 3 times,I have sent them photos of the colour of the car as requested of them,I've sent them the colour code as requested.There is now no response and no offer of the correct colour or a refund.Keep away it is a bum company.

Order pen give reg and paint colour code for them only to send total different colour to my car sent them photos showing colour is totally different and then for them to further ignore my emails not refund me . You want correct colours and good customer service then look elsewhere where