PLEASE AVOID! DON'T MAKE THE MISTAKE I MADE. The website is called seafancy.co.uk The products are real but the UK name is a scam. These items are shipped from China with no way of returning or exchan... Mehr ansehen
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Das sagen Bewerter
I bought a swimsuit and it took a long time to arrive ordered mid July 2026 and arrived mid August. I tried it on and was shocked to find how shoddily made it is. It is not wearable. The bust is lopsi... Mehr ansehen
Delivery 1week Costume too big ( ordered size down as well) They will not ‘hold anything in’! Tummy control panel not effective Considering taking it in🥴 As seems useless trying to send it back... Mehr ansehen
Horrible refund/exchange policy! Will not buy again! Three options: 1) 30% charge for refund, 2) $15 to purchase new one in correct size, 3) $11 plus shipping to return item altogether. I o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bademodengeschäft
- Aktivbekleidungsgeschäft
- Bekleidungsgeschäft
- Damenmodengeschäft
- Fachgeschäft für Damenmode
- Geschäft für Strandbekleidung
Vom Unternehmen geschrieben
Welcome to Seafancy, a chic women's swimwear brand that combines style, comfort, and coverage. We offer a diverse range of trendy swimwear for women. Here, alongside classic styles, you'll delight in discovering hidden treasures like our adorable "boyleg style" swimsuits. They preserve the intricate beauty of traditional women's swimwear while enhancing functionality: improved support and comfort, extended bottoms, double-layer protection, added pockets, expanded size ranges, and more, catering to diverse female bodies and various needs. If you're looking for a swimsuit that offers more coverage and is great for staying active, but you're not into basic sporty styles—then we’ve got you covered! Plus, we're super mom-friendly and have great options for curvy sizes too! Every piece here is created with love and sincerity. please discover your perfect some look at Seafancy.co.uk and make a splash with confidence and flair.
Kontaktinformationen
Vereinigtes Königreich
- service@seafancy.com
- seafancy.co.uk
1,5
Ungenügend
265 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Worst company I have ever purchased…
Worst company I have ever purchased from. They let me buy things off the website that weren’t even in stock. I waited over a week without shipping, I reached out to them then they told me they didn’t have the item. If they didn’t have the item they should have reached out to the customer first not the other way around. Then I picked a different swimsuit and they said they would ship both separately so I would get them on time for vacation. Nope, didn’t get them for vacation because it took them another week to even ship it. I ordered a month before my vacation.
12. Juni 2024
Antwort von Seafancy
Dear Amanda, we are sorry for this inconvenience and empathize with your frustration.
Due to an unexpected stock shortage, we had to delay shipping by a week. However, it was indeed our oversight not to inform you in time. Regarding after-sales service, we have processed a 50% refund for you.
Please check it over at your convenience. We truly appreciate your feedback and apologize for the less-than-perfect experience.
Horrible refund/exchange policy!
Horrible refund/exchange policy! Will not buy again!
Three options:
1) 30% charge for refund,
2) $15 to purchase new one in correct size,
3) $11 plus shipping to return item altogether.
I opted for option 2 - I now have a large sized bathing suit I can't wear plus a medium sized, which is still big, but will not go through ridiculous, money-grab return process again!
1. Juni 2024
Antwort von Seafancy
Dear Customer, we are sorry for this inconvenience and empathize with your frustration.
Our return policy might still have room for improvement, but our after-sales service strictly adheres to the return and exchange rules outlined on our website. These rules are genuine and not deceptive in any way. At the same time, we aim to provide more flexible options and compensation based on customers' needs and the specifics of their orders.
We offer multiple options to help you find the right size, and we're truly sorry that the exchanged item still doesn't fit. Unfortunately, our policy doesn't allow items that have already been exchanged to be returned again, and we genuinely feel bad about this situation.
Regarding sizing, if you have any issues selecting a size in the future, we suggest contacting our customer service team (service@seafancy.com) for advice before making your payment. We’re really looking forward to helping you out!
Please check it over at your convenience. We truly appreciate your feedback and apologize for the less-than-perfect experience.
All of the bathing suits I received…
All of the bathing suits I received were really poor quality, seams were crooked, bra inserts were thick, round and visible through the suit, sizes varied widely from one style to another. Super disappointing. Waste of money.
10. November 2024
Antwort von Seafancy
Dear Mollie Godfrey, we are sorry for this inconvenience and empathize with your frustration.
We received your feedback email and provided several compensation options for you to choose from. First off, thank you for selecting and using our gift card—we really appreciate it.
If you have any questions or concerns about clothing details or sizing, feel free to reach out to our customer service team at service@seafancy.com before making a purchase. We're always happy to assist you.
Thank you again for your trust and support. Wishing you all the best!
Very happy with my swimming costume
I was unsure about whether to buy from this company after reading bad reviews about customer service but my swimming costume is lovely and good quality. It took quite a while to arrive - over a week - but it was worth the wait.
26. Oktober 2024
Damaged product/no refund
I was sent a damaged product and when i asked for a refund they disappeared. I tried following up several times but never received a response. Never again
9. Juli 2024
Antwort von Seafancy
Dear LR, we are sorry for this inconvenience and empathize with your frustration.
Thank you so much for trusting us and choosing to purchase from us. For any after-sales inquiries, please feel free to reach out to us at service@seafancy.com, which is our dedicated email for handling such matters. We’ve double-checked and couldn’t find any emails from you—it’s possible you accidentally sent it to a different email address, which is why our team didn’t see or respond to it.
Please check it over at your convenience. We hope this response clears things up, and please feel free to reach out anytime if you have more questions.
Although the company did offer a replacement item that I could NOT return, it did not fit. And....on a scale from 1-10 it was a 2I had high Hope's for the tankini.
I had high Hope's for the tankini.
The material itself was very poor quality and very scratchy. Had to return. The return process was a nightmare and NO refund was given so I ended up giving the suit to charity. There were other things i could have exchanged for it in your inventory but you would not. All in all it was a terrible experience.
6. November 2024
Antwort von Seafancy
Dear Tri C, we are sorry for this inconvenience and empathize with your frustration.
We received your feedback email and offered several compensation options for you to choose from. Thank you for selecting and using our gift card—we truly appreciate it. However, we’re sorry to hear that you weren’t satisfied with the other item purchased using the gift card and apologize for any disappointment. As per our policy, orders paid with a gift card, as well as the original order, are not eligible for returns or exchanges. This policy was communicated to you in advance.
If you have any questions or concerns about clothing details or sizing, feel free to reach out to our customer service team at service@seafancy.com before making a purchase. We're always happy to assist you.
Thank you again for your trust and support. Wishing you all the best!
Set me damaged product twice
Set me damaged product twice! When I finally gotta wear a swimsuit, I wore it once. Washed it and it pilled I didn’t even dry it.
19. September 2024
Antwort von Seafancy
Dear Brianna.Garcia, we are sorry for this inconvenience and empathize with your frustration.
We received your feedback email and immediately arranged for a replacement. We sincerely apologize for the mistake during the first reshipment when a set was sent due to a warehouse oversight. To make it right, we arranged a second free replacement, and this time, the quality is assured.
The pilling issue may be related to the washing method, as this style is not suitable for machine washing. That said, we deeply regret the inconvenience and the time it has taken. If you have any further questions, please don’t hesitate to reach out to us at any time.
Did not fit the way they apeared online
Both swim suits I bought did not fit the way they appeared on the website. I believe that in the photos on the website, the suits have been tailored to fit the models tightly around the legs and in reality, they bell out. I am generally easy to please, especially with clothing but in this case, I was very disappointed.
14. August 2024
Antwort von Seafancy
Dear Shannon Bagent, thank you for your feedback.
We assure you that the size worn by the model is exactly as stated on our website. However, it seems you might be a bit slimmer than our model, so the XS may not fit you perfectly.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page for detailed measurements. If you encounter any issues selecting a size in the future, we recommend contacting our customer service team (service@seafancy.com) for guidance before making a payment.
Please check it over at your convenience. Thank you again for your trust and support.
When I tried to return an item I…
When I tried to return an item I ordered that didn’t work for me I got no response from the email on the website that says you can email for returns. I attempted to contact the company through social media direct message and other formats and did not hear back.
9. April 2024
Antwort von Seafancy
Dear J.Sivley, we are sorry for this inconvenience and empathize with your frustration.
Thank you so much for trusting us and choosing to purchase from us. For any after-sales inquiries, please feel free to reach out to us at service@seafancy.com, which is our dedicated email for handling such matters. We’ve double-checked and couldn’t find any emails from you—it’s possible you accidentally sent it to a different email address, which is why our team didn’t see or respond to it. If you have any other questions, feel free to reach out to us anytime.
Other social media platforms don’t handle after-sales inquiries specifically, but we really appreciate your attention to this. Our regulatory team has already synced up with both the marketing and customer service departments, and we’ll be working on improving our information-sharing system moving forward.
Lastly, we truly appreciate your feedback and apologize for the less-than-perfect experience.
Beautiful bathing suit,true to size
My bathing suit came in within two weeks and it fit perfectly!
15. Mai 2024
Took months to arrive
Took months to arrive, poor communication, did not end up liking the fit of the bathing suit so I do not wear it. It was the only suit on the website that I was remotely interested in
22. April 2024
Antwort von Seafancy
Dear Margaret.Emley, we are sorry for this inconvenience and empathize with your frustration.
The delay in shipping your order was indeed due to the item being out of stock. We truly appreciate your patience in choosing to wait, and that’s why it took nearly a month for the order to reach your address.
We’re sorry to hear that the swimsuit didn’t meet your expectations. You’re welcome to use our return service—just follow the instructions under the RETURN & REFUND section on our website. You can exchange or return the item within 30 days of receiving it.
Please check it over at your convenience. Thank you again for your trust and support.
Wish you could order different sizes…
Wish you could order different sizes for tops and bottoms
1. Juni 2024
Would give 0 stars if I could
I placed my first order with them on 5th October, well in advance for a holiday starting 1st November. It said it would arrive in 7-15 business days, meaning it would have been expected to be delivered at the latest by 25th October.
I got a notification that the order had been shipped on 8th October and received tracking info via Royal Mail Tracked 48. I checked the tracking every day to check whether it would be delivered soon. By the 20th October, it showed that Royal Mail still had not even received the parcel, so I decided to send the company an email using an email PROVIDED TO ME IN AN EMAIL FROM THEM THAT SAYS "if you have any questions, contact us at service @seafancy.co.uk". I received no response. As you can see from the response below, the blame has again been passed back to me saying that I "defaulted to the shipping address email", instead of them accepting that they did in fact provide me with the incorrect email address.
The parcel had still not been delivered by the 29th October, and Royal Mail was still showing that they had not received the parcel. I decided to request a refund via my bank and purchase items from elsewhere as it was becoming clear to be that the items wouldn't arrive and it seemed like a scam. By the time I had left for my holiday on 1st November, the items had still not arrived.
Only after I had received a notification of a refund via my bank, did I then start being bombarded by email from the company asking why I was asking for a refund.
I explained to them that I had not received the items and that I had also sent an email asking for an update on the delivery and received no response. Very poor service if you ask me.
The customer service agents, instead of recognising that they were in the wrong, stated that the parcel had now been delivered as shown in the tracking (4th November) and that they had not received the email I had sent them.
I provided them with a screenshot of the the email address provided to me in an email from them stating "if you have any questions, contact us at service @seafancy.co.uk", along with a screen shot of the email I had sent to that address on the 20th October as proof that I had indeed tried to contact them. They did not even bother to that they had provided me with an incorrect email address and their response below makes it yet again seem like I am in the wrong here accidentally using the wrong email address, but this one was clearly provided to me in an email that said to contact the email address ending in .co.uk. They stated that they would not give me a full refund unless I returned the items. I reiterate that I would not be able to return them since I am no longer in the country. If the items had been delivered in the time frame specified, this wouldn't have happened. Their returns process also makes you pay for returns and apparently they only accept returns (tracked) to the USA meaning I would be paying around £15 just to send the items back. As I refuse to waste more money on this company due to this shambles of a service, I have wasted now several hours of my holiday arguing with the customer service team trying to get my refund.
They are refusing to refund my items on account of the poor service. The decent thing to do being messed around like this would at least offer to pay for the shipping fee so I can return the items so that I can get my full refund.
The customer service agents are also extremely rude and after several emails back and forth trying to sort this out, the last one was blunt and rude as hell with a sarcastic "have a nice day!" on the end of it.
Don't bother with this company, their service is awful.
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von Seafancy
Dear Amy, thank you for reaching out to us regarding your recent order.
First, we apologize that the shipping speed did not meet your expectations and affected your plans. This was an oversight on our part, and we’re sorry for the inconvenience and frustration it caused. Please be assured that this is not typical of our shipping service—this was truly an unusual situation.
Secondly, we apologize for not being able to respond to your email in a timely manner. The only email address given in the CONTACT US at the bottom of our website is service@seafancy.com, which is indeed our only customer service contact email at the moment. The original shipping email address was not the customer service contact email address, and we did not make this clear, which was indeed an oversight on our part. We are sorry that you defaulted to this address, and we have now fixed the problem.
For this after-sales service process, the supervisory department has just verified that the customer service staff only learned about your refund after you initiated the chargeback process, and at the same time, they repeatedly checked the mailboxes but failed to find your emails and immediately took the initiative to contact you to ask for the reason. Based on the fact that the parcel has been delivered and the return policy on our website, that's why the offer of returning the item, partial refund and providing a gift card for compensation was made to you.
During the negotiation, our customer service team expressed apologies multiple times for the inconvenience caused to you. However, the communication lacked empathy and was not sufficiently considerate, and some responses may not have been clear. We are currently addressing this issue with the staff member involved and will implement appropriate disciplinary actions.
Lastly, we truly appreciate your feedback and apologize for the less-than-perfect experience.
This is such a scam
This is such a scam. Do not buy from them. I bought two items but the sizing wasn’t accurate and so they don’t fit. That would be fine except they purposefully keep their return address hidden. It took weeks of emailing to finally be given the address and find out it’s in USA so it’s going to cost me lots to return the items. They have no complaints department, no one I can speak to to try and resolve it and awful customer service over email. Do NOT buy from them.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Seafancy
Dear Sarah Ridgeon, we are sorry for this inconvenience and empathize with your frustration.
We reviewed your return request, and we provided the return address just two days after you submitted it. We didn’t intend to withhold the return address, and we did offer alternative solutions as well. If you still wish to proceed with the return, we’ll process your refund as soon as we receive the package.
Regarding sizing, if you encounter any issues with size selection in the future, we recommend contacting our customer service at service@seafancy.com for advice before making your payment. We look forward to assisting you!
Additionally, we’ve forwarded your feedback about other service issues to the relevant department for reflection and improvement.
Lastly, we truly appreciate your feedback and apologize for the less-than-perfect experience.
Keeps me updated with emails.
28. Oktober 2024
Second time my order has been cancelled…
Second time my order has been cancelled after waiting two weeks for delivery. Very bad customer service and experience if orders cannot be met customers should be notified, clearly there is an issue with supply as same excuse was given for cancelled order in August and October order.
30. Oktober 2024
Antwort von Seafancy
Dear Maxine Lawrence, we are sorry for this inconvenience and empathize with your frustration.
The style you chose was temporarily out of stock due to high order volume. We received your email just as we were urging the factory to address the situation. We are sorry that we did not notify you in time, and we could only process a refund for you first. This is indeed our inconsiderate, delayed your valuable time.
Your feedback has been forwarded to the relevant department, and we assure you that we will do our best to prevent this issue from happening again in the future. We sincerely apologize for the less-than-perfect experience. Please feel free to reach out with any questions or concerns at your convenience.
Lastly, we truly appreciate your support and the fact that you chose us. We will continue to improve our services and hope to serve you even better in the future.
Customer support were really prompt to…
Customer support were really prompt to respond and very kind and helpful.
28. Oktober 2024
Loads of choice on an easy to use…
Loads of choice on an easy to use website. All reasonably priced. Speedy delivery.
19. Oktober 2024
Antwort von Seafancy
Dear Paula, thank you for reaching out to us regarding your recent order.
We've already passed your issue along and have scheduled a team member to contact you. To help resolve this as quickly as possible, please reply with your order number to service@seafancy.com. We'd really appreciate it.
Normally, orders will be processed in 1-3 days (necessary before being shipped out), and delivery will take 7-15 working days (5-7 working days for express delivery).
You can check the status on our website under SHIPPING & TRACKING, but of course, you’re always welcome to reach out to us directly anytime!
We sincerely apologize for the inconvenience this has caused and hope for your understanding. Please check it at your convenience.
Disappointing
Overall I have not had a good experience with Seafancy. The products looked excellent and met my particular needs where other stores didn't. However the size guide turned out to be completely misleading since when the product arrived some time later it was much too big. I then engaged in a quite lengthy email exchange to get the correct size - which incidentally I still haven't received.
11. Oktober 2024
Antwort von Seafancy
Dear Claire Evans, we are sorry for this inconvenience and empathize with your frustration.
Thank you so much for trusting us and choosing to purchase from us. We're continuously working to improve and optimize our after-sales service. For any after-sales inquiries, please feel free to reach out to us at service@seafancy.com, which is our dedicated email for handling such matters.
To resolve this issue as quickly as possible, we would appreciate it if you could reply with your order details and email address. This will help us better assist you in finding a solution that meets your satisfaction.
Please check it at your convenience. We look forward to hearing from you soon and setting up our team to assist you.
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