Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Mehr ansehen
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I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Mehr ansehen
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I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very hel... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Vom Unternehmen geschrieben
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktinformationen
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Vereinigtes Königreich
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,6
Hervorragend
4490 Bewertungen
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Hat 93 % seiner negativen Bewertungen beantwortet
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Easy to book and lovely service!
Bryony was brilliant! She made me feel so comfortable and also so glam as a wedding guest.. So talented in both hair and makeup have me a look that still felt like me. My makeup lasted all day, thank you again! It was really easy to book and message Bryony.
29. August 2025
Antwort von Secret Spa
Dear Beth
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s talent made you feel both comfortable and glamorous for the wedding, and that your look lasted beautifully throughout the day.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Lovely energy + some feedback
Roxana was lovely; she arrived early and had a brilliant energy. Unfortunately, I had a mixed experience when it came to the outcome.
My hair was perfect. Even though I was initially planning Hollywood waves, she suggested something a bit softer, and it came out beautifully.
With the make up, I had a very specific, dewy / nude look I was going for, and showed her multiple reference pictures. She suggested toning down a couple of elements, which I was ok with. Unfortunately, the look did not turn out as expected at all - I was very orange, and it was very over the top. The color on my eyes was also quite orange /gold -ish which contributed to this effect.
I really appreciate that she saw that it wasn't working for me, and made an effort to wipe away and change it. She was able to improve it quite a bit, but unfortunately, we also ran out of time as she had another booking, so it was a much more rushed and stressful experience towards the end. I really really appreciate her effort to address the issue, and stay on a bit longer, but would suggest that rather than a big reveal at the end, it's better to check in on the look as one goes to ensure it's aligned with expectations (esp if there's a reference image).
6. September 2025
Antwort von Secret Spa
Thank you so much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed having Roxana with you and that you were delighted with your hair.
We’re sorry to learn that your make-up experience didn’t fully meet your expectations, even though Roxana tried to adjust things on the day. We really value your suggestion about checking in more regularly throughout the appointment when working from reference images – that’s such a helpful insight, and we’ll be sure to share this with her.
I’ve also shared your feedback with my supervisor so we can review this carefully.
Warm regards,
Mollie
Antwort von Secret Spa
Dear,
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Leesher and are so pleased to know you found her professional and efficient.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was so lovely and listen to exactly…
She was so lovely and listen to exactly what we were after. She made us feel very comfortable being first time tanners.
3. September 2025
Antwort von Secret Spa
Dear Parul
Thank you very much for leaving such lovely feedback about your recent appointment. We’re so pleased to hear you felt comfortable during your first tanning treatment and that everything was exactly as you hoped.
Best wishes,
Mollie
Gorgeous tan very professional!!
8. August 2025
Antwort von Secret Spa
Dear Tiah
Thank you so much for your kind review. We’re so pleased to hear you enjoyed your tanning treatment and found the service professional.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Poor & unreliable service
Booked an Amanda Harrington tan with Secret Spa well in advance for a wedding. They changed my therapist three times, then cancelled on the day of the appointment with zero compassion or workable solution. Completely unreliable and unprofessional.
A refund was issued, but the stress and disruption was huge. Do not trust this service for anything important.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear EC,
I’m so sorry to read your review and to hear how stressful this was for you, particularly ahead of such an important event. We completely understand the disappointment caused when things don’t go to plan.
In this case, we reassigned your booking after therapists became unavailable, and on the day itself your final therapist had to withdraw unexpectedly due to a family emergency. Our team worked hard behind the scenes, contacting multiple professionals, offering travel fee support, and even checking alternative tan options but unfortunately we weren’t able to secure a suitable replacement in time.
While we did process a full refund, I appreciate that doesn’t undo the disruption and frustration you experienced. Please accept our sincere apologies again. We are taking steps internally to minimise the risk of situations like this happening in the future.
Warm regards,
Mollie
Antwort von Secret Spa
Dear Jumana,
Thank you for your feedback. We’re sorry again that your experience didn’t go as planned. I can see that our Client Concierge team has already been in touch and resolved this directly with you, including issuing a refund.
We take all feedback seriously and are always working to improve, but I’m glad we were able to bring this to a resolution with you.
Best wishes,
Mollie
Alex was very friendly and professional
Alex was very friendly and professional. She clearly knew what suited me , a mature Pakistani woman. She listened to my suggestions and concerns and gave me some sound advice on make up
31. August 2025
Antwort von Secret Spa
Dear Seema,
Thank you so much for your lovely review. We’re delighted to hear about your experience with Alex and that she took the time to listen to your suggestions and offer advice that really suited you.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
super!!!!!
30. August 2025
Antwort von Secret Spa
Dear Giuseppe
Thank you so much for your feedback. We’re delighted to hear you had such a positive experience with us.
We really appreciate your kind words and hope to welcome you back again soon.
Warm regards,
Mollie
Lucy was absolutely amazing
Lucy was absolutely amazing! Not only was she a brilliant makeup artist she brought the good vibes pre event! I absolutely loved my makeup and I’d definitely book her again.
30. August 2025
Antwort von Secret Spa
Dear Niamh,
Thank you so much for sharing your experience. We’re delighted to hear that Lucy’s talent and positive energy made getting ready for your event such an enjoyable moment. It’s wonderful to know you loved your makeup and felt so confident.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes,
Mollie
Antwort von Secret Spa
Dear Mobbie,
Thank you so much for your kind review. We’re so pleased to hear you had a brilliant experience with your makeup artist.
We hope to welcome you back again soon.
Best wishes,
Mollie
Alexandra was wonderful
Alexandra was wonderful , a true pro and I had such a great result with my tan. I was so happy with the result , I highly recommend
29. August 2025
Antwort von Secret Spa
Dear Leonora,
Thank you for your lovely feedback. We’re so pleased to hear that Alexandra gave you such a wonderful experience and that you’re happy with the result of your tan.
I’ve made sure to add Alexandra to your list of favourited professionals so you can request her directly next time you book.
Warm regards,
Mollie
Spray Tan magic with Amanda
Amanda came to give me a spray tan and she was INCREDIBLE. Put me at ease and made me feel comfortable. My tan is also insanely good. Very very happy. Can’t wait to book again!
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Sophie,
Thank you so much for sharing your experience. We’re thrilled to hear Amanda made you feel so comfortable and that you’re so happy with your tan - it sounds fantastic!
We hope to welcome you back again soon.
Warm regards,
Mollie
Galyana was absolutely superb!
Galyana was absolutely superb! Such a lovely woman! Thank you for a lovely experience.
28. August 2025
Antwort von Secret Spa
Dear Emma,
Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your appointment with Galyna and that she made the experience so lovely for you.
We hope to welcome you back again soon.
Warm regards,
Mollie
Antwort von Secret Spa
Dear Maria,
Thank you so much for your lovely review. We’re delighted to hear you found the service efficient and excellent.
We hope to welcome you back again soon.
Best wishes,
Mollie
Therapist didn’t show up
I booked a manicure and spent money on a babysitter so I could enjoy the treatment.
The therapist didn’t show up to the appointment and when I got in touch with Secret Spa they said she had broken down so couldn’t get to the appointment. At no point was I warned by the therapist that she wouldn’t be attending due to this and I never received the usual message letting me know my therapist was on the way. Really disappointing. I was offered a refund and 20% off my next booking but none of that makes a difference when you’re out of pocket for childcare fees.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Sophia,
I’m so sorry for the experience you had with us. It’s incredibly disappointing to hear that your therapist didn’t arrive for your booking, especially given the effort you made to arrange childcare and look forward to your appointment.
Unfortunately, in this case, your therapist had an unexpected breakdown on the way, which meant she couldn’t reach you. While we did process a full refund and offered a discount for a future booking, I completely understand this doesn’t cover the inconvenience and additional costs you incurred.
Please accept our sincere apologies. This isn’t the level of reliability we want for our clients. I’ve shared your feedback with our team so we can continue working on minimising the impact of unforeseen situations.
Best wishes,
Mollie
Second time in a row that I’ve been let…
Second time in a row that I’ve been let down.
I think that is very poor
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Hi Karen,
Thank you for taking the time to leave your feedback. We’re so sorry you’ve been let down twice, we completely understand how frustrating and disappointing that must have been. Sadly, both occasions were due to city-wide disruptions (first during Notting Hill Carnival, and more recently the tube strikes), but we know that doesn’t make it any less inconvenient for you.
We’re really grateful that you’ve chosen to rebook with us and we’ve made sure everything is in place for your upcoming appointment to run smoothly. Thank you so much for giving us another chance, we’re committed to making this a much better experience for you.
Best wishes,
Mollie
Alexandra was brilliant
Alexandra was punctual, professional and friendly. She completely put me at ease during my spray tan appointment. I will definitely book with her again. She was great!
23. August 2025
Antwort von Secret Spa
Dear Suzie
Thank you for your feedback. We’re delighted to hear you had such a positive spray tan experience with Alexandra and that she made you feel at ease throughout.
Don’t forget you can favourite her on your account to request her directly next time. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Very good service felt comfortable…
Very good service felt comfortable throughout and very helpful will definitely use again
22. August 2025
Antwort von Secret Spa
Dear Muhi
Thank you for taking the time to share your experience. We’re so pleased to hear you felt comfortable and well looked after. We hope to welcome you back soon.
Best wishes,
Mollie
Totally recommend Emma
Emma made me feel at ease straight away. She was friendly and really efficient. A great result - thank you. I would totally recommend Emma. The process was really easy from the booking to the final result.
21. August 2025
Antwort von Secret Spa
Dear Grahame,
Thank you for your wonderful feedback. We’re so pleased to hear about your experience with Emma and that she made you feel at ease while delivering such a great result. We truly appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
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