Selfawear Bewertungen 211

Antwort von Selfawear

20. Dez. 2025

Hi Lisa,

Thank you for sharing your experience. We’re genuinely sorry for the delay and the lack of clear communication around your order.

You’re absolutely right that our dispatch timeframes were not communicated clearly enough during this period, and we understand how frustrating it is to wait without updates, particularly when items were intended for Christmas events and gifts. We also recognise that receiving marketing emails during this time likely added to the frustration.

During the high-volume period in late November and early December, our fulfilment and support processes fell short of the standards we aim to provide, and we take responsibility for that.

We’ve shared a transparent update on our website outlining current delays, response times, and what customers can expect moving forward, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We appreciate you choosing to support an Australian business and regret that this experience didn’t reflect what you expected from us. Your feedback has been noted and is helping guide improvements to how we communicate delivery expectations and manage peak periods moving forward.

Thank you again for taking the time to leave your review.
— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Kate

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Margaret,

Thanks so much for your feedback! We’re really glad to hear the classic tee fit spot on and held up well after washing, that’s exactly what we aim for. If you do try the V-neck, we’d love to hear what you think too 😊

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Jackie,

Thank you for taking the time to update your review.

We’re genuinely sorry for the delay and the lack of communication you experienced, especially around a Christmas order. That frustration is completely understandable, and we acknowledge that during this period our response times and fulfilment fell short of expectations.

We’re glad the refund has now been processed, and we appreciate you sharing your honest feedback. We’re actively making changes to improve communication, capacity, and clarity around delivery expectations so this situation doesn’t repeat.

Thank you again for your patience and for raising your concerns.
— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Eileen,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry for the long wait and the lack of clear communication you experienced.

You’re absolutely right to expect better updates and more accurate timeframes, and we acknowledge that during this period our communication fell short of what it should have been. We also understand how frustrating it is to purchase an item at full price and later see it discounted while still waiting for delivery.

We’re glad to hear the fabric and design met expectations, but we’re sorry that the sizing wasn’t right for you. Feedback like this is important to us and is being shared internally as we work to improve both our sizing consistency and customer experience.

We appreciate you choosing to support an Australian business and regret that this experience didn’t reflect the standards we aim to uphold.

Thank you again for your honesty.
— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Kate,

Thank you for sharing your experience. We understand why this has felt frustrating, especially after waiting so long without updates.

We want to clarify that orders are being processed and dispatched in the order they were received, and shipping notifications are generated automatically once an order leaves our facility. The timing of your dispatch following your review is coincidental, but we acknowledge that the lack of communication beforehand understandably made it feel otherwise.

We fully accept that our response times during this period have not met expectations, and we’re sorry for the frustration this caused, particularly for customers who chose to support an Australian business.

We’ve shared a transparent update on our website outlining the current delays, response times, and next steps, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for your patience, and we hope your order arrives safely.

— The Selfawear Team

Antwort von Selfawear

Aktualisiert am 4. Dez. 2025

Hi Tanya,

Every Selfawear tee is printed here in Australia once the order comes through. We do this so we only make what people genuinely want, which reduces waste and keeps our quality consistent. During the November rush, printing and dispatch times stretched out longer than they should have, and that meant some customers waited longer for updates too.

Your order is not forgotten. If you share your order number with us, we’ll check exactly where it is in the process and keep supporting you by email so you feel informed from here.

We appreciate the people who choose our brand, and we’re committed to making sure your experience reflects the care and kindness behind what we do.

Thank you for being a valued part of the Selfawear Community.

Antwort von Selfawear

Aktualisiert am 4. Dez. 2025

Hi Kim,

You deserve clear information and genuine care from us. Our shirts are printed here in Australia once they are ordered, and the recent rush slowed both production and our inbox more than expected. We have been increasing support hours and checking delayed orders individually to make sure every customer is looked after properly.

I have checked your order and can confirm it has now been delivered. If you need anything at all, we will continue to support you via email and make sure you feel fully taken care of.

Thank you for being a valued part of the Selfawear Community.

Antwort von Selfawear

Aktualisiert am 4. Dez. 2025

Hi Jacqui,

We never want any customer left feeling unheard. We print every T shirt to order here in Australia and November brought a surge that extended production times. This does not change the fact that you deserve clear communication, and we are strengthening our systems so customers receive timely updates.

I have checked your parcel and it is scheduled to be delivered between the 10th and the 11th of December. We will continue to support you via email and make sure you are fully taken care of.

Thank you for being a valued part of the Selfawear Community.

Antwort von Selfawear

Aktualisiert am 4. Dez. 2025

Hi Elaine,

Our pieces are created on demand here in Australia, and the recent volume of orders has slowed production more than we anticipated. We have been working closely to clear outstanding orders and strengthen our communication so customers feel more supported throughout the process.

I have checked your order and can confirm it has been delivered today. If you need anything further, our team will continue to assist you via email and make sure you feel fully taken care of.

Thank you for being a valued part of the Selfawear Community.

Antwort von Selfawear

20. Dez. 2025

Hi Miriam,

We’re sorry that this situation has caused concern, and we understand why delays and lack of communication can understandably lead to mistrust.

We want to clarify a few important points clearly and calmly. Selfawear is an Australian-owned business. Orders are placed through our Australian website and processed through secure, industry-standard payment platforms. At no point do we access or store customer banking or Google account credentials.

Notifications from Google about overseas login attempts are unrelated to placing an order with us and typically occur due to separate account security issues, not from retailers accessing customer data.

That said, we fully acknowledge that our communication delays during this period have not met expectations, and we take responsibility for that. We’ve shared a transparent update on our website explaining the delays, current response times, and what customers can expect moving forward:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Every order will be fulfilled or refunded, and every customer enquiry will be responded to as we work through the backlog.

We appreciate you sharing your concerns and are genuinely sorry for the stress this experience has caused.

- The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Gary,

We’re genuinely sorry for the frustration this experience has caused. We understand why the lack of communication has led you to feel this way.

We want to be clear: Selfawear is not a scam, and we take full responsibility for the delays and slow responses during this period. Following a very high volume of orders and enquiries in late November, our support response times fell well short of what customers should expect, and that’s on us.

No customer will be left without either their order or a refund. We’re currently working through enquiries in the order they were received while prioritising getting orders fulfilled.

We’ve shared a transparent update on our website outlining what’s happening, response time expectations, and next steps here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We appreciate you taking the time to share your experience, and we’re genuinely sorry for the stress this has caused.

- The Selfawear Team

Antwort von Selfawear

4. Dez. 2025

Hi Greta,

I understand how important it was for your Christmas tee to arrive in time. Our shirts are printed as soon as they are ordered here in Australia, and the seasonal rush extended production windows more than expected. We have increased our print capacity and are checking delayed orders daily to move everything through as quickly as possible.

I have checked your parcel and it is estimated to be delivered on the 18th of December. We will continue to assist you via email and make sure you feel supported all the way to delivery.

Thank you for being a valued part of the Selfawear Community.

Antwort von Selfawear

4. Dez. 2025

Hi Mia,

It truly matters to us when someone chooses a Selfawear tee as a gift for someone they care about. Every piece is printed here in Australia once it is ordered, and the seasonal rush slowed production more than any of us would ever want. We have been working each day to move delayed orders through with care and to keep improving the experience for our community.

I can imagine how disappointing it was when your friend’s birthday came around and your parcel had not yet arrived. If you share your order number with us, we will check its progress straightaway and continue supporting you by email so you feel fully looked after from here.

We value every person who chooses to support our Australian business, and we are committed to making sure your experience reflects the kindness and intention behind what we do.

Thank you for being a valued part of the Selfawear Community.