I went to have my annual service and…
I went to have my annual service and MOT this year (Stafford branch) and they replaced one of the front lower suspension arms. When I got home and checked my invoice from last year, I noticed that they had replaced both front lower suspension arms on my car last year. The car has done less than 2000 miles since then so it can’t have worn out that quickly.
They were ignoring my emails so I went in to query it and was told it had perished so quickly because they use cheap parts and because the vehicle has been sat for a long time. I’m not quite sure I believe this (the last part anyway - the previous one lasted 11 years before needing to be replaced). The part was 3 days outside of their parts warranty so they couldn’t do anything to resolve it. The most likely scenario in my opinion is that they didn’t actually replace the part last year.
I believe they also lied to me last year about having done the tracking as part of the service after replacing the suspension arms, as I was asked to go back so they could check the tracking again after it had ‘bedded in’ and was told when I went back that the tracking rod ends had seized so needed to be replaced before they could adjust the tracking, so they can’t have done the tracking previously.








