ShedMaster UK Limited Bewertungen 71

Ordered a Limited Edition Plastic Shed. Chris told me in 15 years he has never needed to bolt one down although instuctions tell you that you must do in case of high winds. They then started sending rude emails at 20.20hrs about my address showing Derbyshire and not Nottinghamshire. I live in Derbyshire and my caravan is in Nottinghamshire. He had the postcode and my pc had auto filled Derbyshire he was that rude about it all I have cancelled my order. Lucky escape looking at other reviews

Despite the length of time I took in finding the answers to relevant questions pertaining to a new purchase of a Canopia Shed, I haven’t even had the courtesy of a reply. I find it difficult to understand Shed-Master can afford to ignore their customers and turn away a £1000 plus sale and the cost of the installation.
It beggars belief how customers can be treated in this way.

I ordered a metal shed for a mobility scooter. It was easy to buy online, there was a 4 wk wait for it to be made and then it was delivered and installed quickly and efficiently once it was ready. I am very pleased with it. Looks good and very solid and secure.

Installation only arranged by phone with installation manager Chris for Keter 11 x 7.5 Oakland shed together with secure anchorage to the new concrete base.
The manual shows 8 fixings but only 4 were done using screws that barely touched the concrete through the thick plastic base, 1 was in the wrong place. All screws were inadequate as they are far too short and did not anchor the shed down.
A high wind would have destroyed the shed.
Also 2 screws were missing from the roof truss which had not been fitted and the doors were out of alignment and binding because they were not adjusted according to the manual.
We contacted the office who forwarded the complaints to Chris as there was no purchase record.
We also phoned Chris and now await his response to this matter.

Shedmaster have without a doubt gone above and beyond with their customer service to deal with communication problem between myself and the delivery company(100% my fault) The play equipment was safely delivered to me, they then followed up with emails to me to check it had arrived safely. I would 100% recommend them. Thank you.

Excellent service! A good product, at a reasonable price, with excellent customer service.

Very pleased with the service received from Shedmaster

Shed was delivered no issues however our issues related to the installation provided by SHEDMASTER. They came to install but turned up in the afternoon when there were only a couple of hours of daylight left. They completed the job in the darkness wearing head torches but it was too dark for us to take a look. In daylight there were obvious issues, doors did not line up at all and therefore would not open. There were large gaps where you could see through to the outside all around the doors. The floor was so bouncy and uneven despite us paying for the eco floor system recommend by SHEDMASTER. Then it rained, the water came straight into the shed, we had pools of water on the uneven floor. We could not use the shed. Photos were sent to SHEDMASTER and to their credit they returned to rectify. We were told the issues were down to where we had asked for the shed to be installed. Our response was “well why didn’t you tell us before you built it that it could not go where we requested, this was the first we heard there was a problem. The installer Chris said yes I should have said something but I just wanted to get on with it. For us, Chris should have said straight away, no it can’t go there because…. But he just got on with it and built the shed knowing there would be problems building it where he did and in the dark. Our only option when he returned was for shedmaster to push and drag the shed to where it was best to install it which was not where we wanted it. We now have a shed not where we wanted it and with it being where it is, we have wasted some valuable garden space. With installation and the shed and base, this cost just over £3,400 and it’s not even where we wanted it. They turned up so late that they just wanted to get on with it. There should have been more discussion and if the installer knew there would be problems installing it where we asked he should have said no, that’s not going to work and explained the reasons. We had rain coming in where the sides of the shed met the floor so when they returned they siliconed it but the next morning the silicon had just shrivelled up and come away so in order to make it water right we had to do this ourselves including doors and windows where rain was coming in. To make it worse we had electrics installed which had to be disconnected again after paying for them to be connected in order for the shed to be moved, we then had to pay a second time for the electric to be connected up again so our electricians bill was much higher than it was quoted as the work had to be done twice. We are out of pocket on this job. Really disappointed in the whole scenario, why install something knowing it’s not right and then after tell you it shouldn’t have been installed where it was as it wasn’t gut work and you are told that by the installer. This experience has left a bad taste in our mouthed unfortunately and out of pocket.

everything came on time and was packed well

They demolished my old shed. Replaced it with a Keter shed. Everything went very smoothly. Communication excellent. Well done Chris and partner.

the buying was great but get it put up was a joke i had to call 3 times 2 sort it out it took nearly 2week so for that time it was sat out in the open meaning the inside was getting soaked

There’s some misleading marketing for this shed - it implies it is self-assembly and that professional installation is not essential, but when we complained about some of the issues we experienced, the responses blamed us for not paying for a shed assembler to do it. The instructions supplied were poor and in contradiction to those on the official ABSCO YouTube channel. Anyone considering buying one should be aware of the large amount of drilling new holes required (for a shed that the company claims is 'Too easy' to install).

A lot of our prepunched holes actually had not been properly punched and the middle sheet of our roof was incorrectly named (wrong code printed on it).

Some of the panels were scratched. The struts that are supposed the hold the roof up are useless and - like the rest of the shed - have incredibly sharp edges.

Getting our doors to close properly was only possible after a lot of unscrewing, re-aligning, experimenting etc.

Swift delivery, can speak to someone on the phone! Friendly service.

The 'shed' arrived 2 weeks early despite some initial problems ordering. (Caused by my bank not Shedmaster !! ) Got a great price and the team were really helpful, I would most certainly order from them again.

When I phoned before buying, answer all my questions. Installation went very smoothly and the guys were very pleasant.

Shed arrived well packaged no hassle service was easy to put up and looks great.

Super impressed with my new Lifetime 15x8 shed and the service received from Shed Master, thank you! The build quality of the shed is fantastic and being quite a large shed I opted for the installation service too. This for me was well worth the additional cost. It took two people less than three hours to build, but it was obvious that they knew what they were doing. I wouldn't hesitate to recommend Shed Master and Lifetime Sheds.

Delivery was fast, price was good.
Have not yet unpacked it but I'm sure it will be fine as I have had the same shed before.

Great service excellent product delighted with my shed it’s been a value for money item that’s top quality. I highly recommend this shed.

Great shed easy construction and fast delivery *****