Shock Surplus Bewertungen 

NO STARS! This has been the WORST Online experience that I have ever had! Communicating with this company is horrible. They rarely pick up the phone and never respond to emails. If you order, pack your patience, and if you get your order, it will probably be up to a month after you order. So I placed an order for a full set of shocks. After a week or 2 without any shipment confirmation, I decided to call the company. After 3 days of calling, 2 voicemails later, I was finally able to contact somebody, who said that my order would ship immediately. They shipped an order and provided me with shipping information, which ended up being the wrong order. The shipment info they sent me went to a totally different address in a different state. After 2 more days of calling and complaining, they finally decided to issue me a refund if I shipped the items back. Guess what, ShockSurplus? How could I do that when I never received the shipment? I ended up contacting my financial company, which issued a chargeback to ShockSurplus that they originally denied until I sent proof of THIER shipping mistake. A month later, I finally have my money back, and this issue cleared. This company does not do upright business; buyer beware!

I had a very disappointing experience with Shock Surplus. When my order was delivered, one of the front shock absorbers was missing. I contacted customer service, and they told me to wait while they filed a claim with the shipping company.

A few days later, the missing package finally showed up, but it wasn’t a replacement it was the original package that had been delayed. Unfortunately, the box was badly damaged and completely empty. I refused the delivery because there was no shock absorber inside.

What has been most frustrating is the lack of communication. My claim still hasn’t been updated, and I haven’t received any meaningful information about what’s being done to resolve the issue. I’ve been left waiting without answers after paying for a complete set of shocks.

Overall, I expected much better customer service. When there’s a problem with an order, customers shouldn’t have to chase down updates or wait this long for a resolution. Based on my experience, I can’t recommend Shock Surplus.

These guys are top notch!

I’ve now ordered 3 separate orders from these guys. My first was almost 4 years ago. Front & rear Fox 2.0 shocks/coilovers for a ram 1500. They answered all my insane questions about durability and servicing and listened to me describe my daily driving conditions and went over pros & cons of all my selections. I live off the road system in Akaska (fly in fly out village of a couple thousand people) around 100 miles south of the arctic circle, 3 separate 80 mile unpaved dirt/mud roads in the summer that turn into 3 roads made entirely of ice for 4-5 months of the winter. I knew anything I bought would be put to the absolute extremes. They worked with me over the phone to get things shipped to me (Shock Surplus doesn't ship to PO Boxes but that’s sort of all we have here for mailing addresses) so when I say these guys are top notch, I really put them to the test to find that out!

Last month I ordered some sumo springs and I was so glad to see that nothing had changed. They still helped me with my questions about the two different options and I recommend them to everyone in the village.

Thanks again guys! Looking forward to upgrading my 4Runner suspension sometime next summer!

I purchased a full set of front Eibach shocks with springs and rear shocks for my 2014 GMC Sierra. Literally started using them a few days ago. I wanted a great quality product with the ease of adjusting (without removal) if ever necessary. My understanding is that Eibachs would be a bit less “aggressive” vs. Bilsteins which is what I needed. Their utube videos helped me decide what to buy along with their website of products.
Suggestion: Just call them to discuss any questions or to place your order; You’ll save time. I found that to be to best way to go. I ordered late in the day from the East coast. They had it in the shipper’s hands almost immediately! Package arrived sooner than expected, packed well, no damage. The package was missing documentation and two zip ties to hold up a silicone boot, a minor but annoying issue. They did offer a partial refund for the inconvenience. Installation went smoothly and the end result and performance are great. Not cheap but better than buying the Delco product AND was able to lift the front 2” without changing upper control arms. Looks good! Didn't have to adjust the shocks after all; manufacturer preadjusted them. Also, it comes with a special tool to adjust the front struts while installed. Happy. Recommended.

My recent order was the second time to use Shock Surplus. The shocks were installed on our expedition RV. The technical information provided on the SS website helped me select the correct shock for my rig. The ordering and shipping were seamless. The shocks arrived on the anticipated date. I will definitely use SS again.

Pretty good and easy purchase. Was a little frustrating having the order split in two pieces as they came from different warehouses but it all worked out. Keep it up

Feeling perplexed..................
On 5/8/2026, I received a confirmation email on the following order:
-Bilstein 6112 Strut & Spring Assembled + Rear 5160 Reservoir Shocks Set for 2009-2018 Ram 1500 4WD
-Timbren Suspension Enhancement System Front Kit for 2009-2018 Ram 1500 4WD
-Bilstein Shock Reservoir Mount Hardware 11-176015

On 6/5/2026, I received a package containing the 5160 rear shocks. Was informed that the shipment would come in two parcels.
On 6/8/2026, I received the Reservoir Mounting Hardware, but nothing more; no 6112 Strut & Spring Assembled, or Timbren Suspension Enhancement System Front Kit, accompanied this shipment.

I then received an email on 6/17 from Daisy, stating that I needed to return the Reservoir Mounts, as they were needed by their assembly team, to complete my order. Today, I went to UPS and returned the Reservoir Mounts. Daisy did provide a return shipping label in the email on 6/17.

Additionally, I am still waiting on the Timbren Suspension Enhancement System Front Kit, which Daisy noted in her email, that they are waiting on those items to become available.
Essentially, I have rear shocks, but nothing else; not sure when the remaining parts will arrive, so that I may start the install process. I have the feeling it is going to be a while.........

No issues with product or the shipping. Excellent quality as expected. I ordered the 6112 Bilstein kit and paid for labor to have the springs mated to the shocks. I ordered the 2-2.5" kit and expected 2" +/- on the shocks and I selected the 2" setting. When I compared to the OEM it was .6" difference. I paid $200 for the labor from Shock Surplus and now get to redo their work. Saved me no time and cost me double. I would not recommend their Labor. I will go elsewhere in the future.

I would give this company less than 1 star if I could. Getting ahold of this company is an absolute joke. Their customer service is abysmal and every time you call them, they give you the same run around until they just transfer you enough times to finally send you to a voice mail. DO NOT ORDER FROM THIS COMAPNY!

Horrible customer service. I ordered a lift kit on 5/20 with a delivery estimate of 2-3 weeks. It's now been 4 weeks and I have not yet received delivery of the lift kit. Honestly, that's not even what bothers me. I have sent multiple emails to check on the status of my order and a chat through their websites chat function and I have not received a single response. Absolutely horrible and would never order from this site again or recommend Shock Surplus to anyone.

This is one of the worst customer service experiences I have ever had. I would give zero stars if that were an option.

STAY AWAY and order from literally anywhere else.

The sales representative was super helpful and knowledgeable. He got me the correct shocks the first time. The price was fair, the delivery was great and everything fit perfectly. The only reason I didn’t rate them 5 stars is because somehow, the steering stabilizer didn’t get included in the order and the communication on the reorder wasn’t awesome. They did expedite the delivery of the stabilizer so it only set me back a few days.

Posting this review because they bribed me with a $20 gift card and I’m a sucker for pain. BY THE WAY, Trustpilot strictly forbids incentive programs. Should you trust a company that violates other companies’ rules? I digress.

Bought Bilstein 5100s for the rear, Bilstein 6112 fully assembled fronts, and Icon UCAs for my 2017 Silverado. Ordered April 28th. Order received June 2nd

Likes - Occasional deals make the pricing competitive. It was never the best when I was researching, but they appeared to “offer more” than typical making them my ultimate pick. They sell pre assembled front strut kits for my truck which made my life easier. Received the rears and UCAs in exactly a week/5 business days.

Dislikes - Received the front strut assemblies 34 days after ordering. Eliminated the point of getting the UCAs so early as I couldn’t even install them without the new struts. Makes sense that it took longer considering they assemble the struts themselves, but an entire month? Really? I reached out to customer service multiple times just asking for an update or to at least be told that they did not forget about the other half of my order as there were NO updates or even an acknowledgment that my order was not fulfilled. Over the course of 2 weeks I called and requested callback two times, no response. I emailed, no response. I didn’t get a response until I started commenting on their social media ads calling them out and I simply got a generic “We’ll reach out to you soon” with them never reaching out. Based on the timing, I assume they blew off my order until I made a stink online and instead of confronting me they threw the struts together and sent them on the next day.

Shocks and UCA? Super happy.
Customer service? Nonexistent. I’m sure they have support for sales but once you make a purchase you’re nothing but a liability to them. I wouldn’t recommend trusting them with anything that requires more than them ordering a part for you.

Items received in timely manner.

Contacted them for missing hardware the day I received my purchase, they never responded. 16 days later I had file evidence to just dispute the purchase because they ignored my request to return the product. If they had initially paid attention and complied with the hardware request the day I received my purchase they wouldn’t have this problem on their hands. Customer support is hot garbage and that’s being nice.

Emailed Shock Surplus for recommendations of shocks for towing and working on utility right of ways, they got back to me within 24 hours and had a suggestion. I ordered them and installed them and have towed my RV 200 miles so far on the new shocks. Work great better ride, very happy.

I have used theses guys many times and their customer service is top notch. They answer any questions you have and respond quickly. As for the shocks you can't go wrong with bilstein shocks. You get the proformance without the need for high-end shocks that need to be rebuilt every 20k-30k miles.

I ordered multiple parts in late April and was notified they would arrive in separate shipments, which was perfectly fine with me. While the first two parts arrived quickly, the rest of the process was incredibly frustrating.

In early May, I followed up on the remaining items. The company admitted they had mishandled the order; they promised to send the rear shocks immediately but mentioned the front right shock was backordered until June. On June 3rd, I reached out again, and they admitted they had forgotten about the order a second time, promising it would ship within 24 hours. After waiting a few more days with no updates, I called back, only to be told they had forgotten yet again.

At that point, I refused to deal with their empty promises any longer and filed a chargeback with my credit card provider.

If you are having issues with this company, stop wasting time with their support and file a chargeback immediately. It is the single best way to hold them accountable. Not only does the bank force them to return your money, but credit card processors hit the merchant with steep penalty fees for every single chargeback filed. Accumulating too many disputes will land them on a high-risk monitoring list with Visa and Mastercard, which can ruin their business. Don't let them string you along—let your bank protect your wallet. Do not buy from this company and do not trust anything they say.

This is a great company. They thoroughly test their products on a variety of vehicles and publish excellent educational content that makes choosing the right suspension components easy. Beyond their expertise, they offer some of the most competitive prices in the industry. Their consistent reliability is exactly why I keep coming back year after year for my vehicle upgrades.

Placed a huge order to basically replace my current set up on the Tacoma. I understood some parts were going to be delivered late and multiple shipments. However the old man emu leaf spring kit, was stated to be in stock and delivered, but I only received the ubolts and bushings. The delivery did not include the leaf springs. Contacted customer service, to see if something went wrong during shipping or if I should be expecting another delivery. They were quick to reply that they will look into it but no further replay with an answer. It’s been a month now and have to tell the group of what is happening as I was asking for help to install/swap parts. Don’t feel confident to recommend shock surplus at this time.

È un negozio molto affidabile, la spedizione è stata veloce considerando che io sono in Italia e loro negli Stati Uniti California, come prodotto gli ammortizzatori Fox Sono eccezionali cambiano completamente lo stile di guida e riesco anche a fare lo sterrato che prima non potevo e prendere anche dossi abbastanza in velocità poiché assorbono ogni problema della strada ovviamente dietro avendo le balestre e cassone scarico sono un po' più duri. Il negozio ed il team Shock Surplus sono assolutamente da consigliare!