Silentnight Bewertungen 

8 812
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I am very happy with my order! The pillows are excellent and provide exactly the firm support that was advertised. Sometimes it's hard to tell if a pillow will actually be firm, but these are spot on.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

I ordered a replacement mattress delivery took 2 weeks to arrive. The mattress came with a dirty mark on it although it had been packaged well . There were lots of loose threads which hadn't been... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very easy to buy online, we already knew what we wanted. Communication was excellent and delivery and removal of old mattress was punctual. Love the mattress too and consider it to be good value for m... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. Bettenfachgeschäft
  3. Fachgeschäft für Bettwaren
  4. Schlafzimmermöbelgeschäft

Über Silentnight

Vom Unternehmen geschrieben

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

8812 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(8 812)

1 088 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Order arrived on time and very well packaged

Very good service very pleased with my order would definitely use them again

6. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're delighted you were pleased with your order and our service Rose. We appreciate your kind words.

All the best, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Great products

Great products. Order delivered swiftly and efficiently. Always good value for money! I really like Silentnight products!

24. Dezember 2025
Silentnight-Logo

Antwort von Silentnight

We are so glad to hear you love our products and appreciate your kind words about our delivery and great value! Thank you for your wonderful feedback.

Kind regards Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Good service

Good service. Mattress is great. Recycling good

6. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're so glad you had a great experience with us. Thank you for sharing your positive feedback!

Kind regards Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Loved the ease of ordering

Loved the ease of ordering with great value for money especially as cost of living these days. Plenty of choice.
Great quality from trusted company.
Will highly recommend.

12. August 2025
Silentnight-Logo

Antwort von Silentnight

We are so happy to hear you found our ordering process easy and our products offered great value! We appreciate your kind words about our quality and selection. Thank you for your recommendation!

Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Comfortable dog beds

Quality dog beds. Reasonably priced and very prompt delivery.

7. Mai 2026
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Antwort von Silentnight

We're happy to hear you're pleased with the quality and prompt delivery. Thank you for your feedback Elizabeth,

Kind regards, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

At last, an excellent, comfortable night's sleep 😴

As I find memory foam quit uncomfortable when I turn over and face the other way, since the dent is the wrong shape! I had been looking for a good quality, memory foam free, mattress for quit a while.
This Silent Night matress is so comfortable whichever way I face to sleep.
Also, it doesn't weigh a ton so I'm able to turn it round and tuck the sheets in with ease!
The electric blanket that came with it was another bonus, thank you Silent Night 😴

11. November 2025
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Antwort von Silentnight

We are so pleased to hear you found the perfect mattress that mattress has met your expectations Diane. Thank you for your kind words!

All the best, Sarah at Silentnight Brands

Bewertet mit 1 von 5 Sternen

I purchased a divan and mattress with…

I purchased a divan and mattress with four draws. All four draws are poorly constructed. Completely useless. The draws cannot be used and board clued are useless. The customer service are terrible in giving assistance. I just requested the draw to be replaced. No help. I am very surprised the CEO for silentnight is operating there service in this manner.

3. Juni 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We're concerned to hear this and have asked for more information so we can reach out to you directly.

Kind regards, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Great weighted blanket

Great weighted blanket, very soft material

12. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're happy to hear you're enjoying our weighted blanket. Thank you for your kind words!

All the best, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Awesome blanket

Awesome blanket. Have two. Washes well, keeps you warm.

3. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are so glad you love our blanket! We appreciate your kind words.

Kind regards,
Jayne,
Silentnight Brands

Bewertet mit 5 von 5 Sternen

Quality product

Quality product, and quick delivery.

2. Mai 2026
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Antwort von Silentnight

We're glad you liked our product and quick delivery. Thank you for your feedback Emma.

Kind regards Jayne,
Silentnight Brands

Bewertet mit 4 von 5 Sternen

Delivery company a big let down

Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight checkout. That was a big let down. Follow up not great and tracking no use whatsoever. Almost rated only 3 stars but waited to write review so I was not so frustrated by that experience.

1. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We appreciate your continued loyalty and feedback. We are truly sorry to hear about the delivery delay and the issues you experienced with tracking. We have noted your comments.

Kind regards,
Sarah,
Silentnight Brands

Bewertet mit 5 von 5 Sternen

Great product

Great product. Delivery prompt by friendly driver. Good packaging.

4. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are so glad you enjoyed our product and service. We appreciate your kind words!

Silentnight Brands

Bewertet mit 5 von 5 Sternen

Silentnight 2.5 tog Duvet

I needed a new low tog duvet, the last one had lost all the filling due to me buying it from a certain online 'cheap' website. My new duvet, bought from Silentnight, is so light, so silky and, surprisingly so cool. I cannot stand the heat so was expecting to be throwing this off every few minutes but I felt quite comfortable. When I need another new duvet I know where I will buy it from in future - and at a very reasonable price.

3. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear how much you are enjoying your new duvet! It's wonderful to know it's providing such comfort and coolness. Thank you for your kind words and positive feedback.

Silentnight Brands

Bewertet mit 1 von 5 Sternen

I have submitted this complaint to the…

Terrible delivery services. Damaged a picture on the wall which fell and smashed and damaged my wall. Have submitted a complaint

25. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are truly sorry to hear about the damage. Our CX team will reach out to you directly asap the help.

Kind regards, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Excellent and fast delivery

Excellent and fast delivery. Delighted with the product cooling weighted blanket, very well made and good quality. Would recommend

26. April 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear you're delighted with your cooling weighted blanket and our fast delivery! Thank you for your kind words.

Silentnight Brands

Bewertet mit 1 von 5 Sternen

TAKE RESPONSIBILITY FOR INTIMIDATION AND THEFT FROM YOUNG WONEN WHO FELT THREATENED BY DELIVERY DRIVERS!!!

My niece purchased a mattress from Silentnight. Unfortunately the mattress failed quite quickly, forcing a replacement to be required.
Silentnight arranged for delivery of the replacement. However, this is where the nightmare began.
3 x very large men arrived whilst my niece was on her own with a 6 month old baby. They were very intimidating to my niece who felt very scared and had to protect her child. One person went into her back garden, almost like looking for stuff to steal. They also spoke in a foreign language so she did not know what they were saying.
Whilst 0ne man stayed downstairs being quite intimidating by being quite aggressive asking questions etc, the 2 others went through her drawers/cupboards and stole over £1000 that she was saving for bikes for her children. Fortunately the 5 year old girl was at school whilst this happened.
My niece contacted Silentnight as she was so distressed and advised them what happened. They took absolutely no responsibility as they said they outsourced the deliveries. They did not even apologise the experience of being intimidated by 3 large men on a lone woman with a baby, plus the actual theft which would have not have been possible should the product have not failed. My niece did try to resolve with the delivery company, but they were not interested and said they didn’t work there anymore.
HOW CAN THIS HAPPEN!!!! Silentnight pride themselves as a SUPERBRAND. THEN WHERE IS THIS BRAND WHEN THINGS LIKE THIS HAPPEN. I AN ABSOLUTELY APPAULED BY THEIR ATTITUDE AND LACK OF EMPATHY OR CUSTOMER SERVICE!!!
My niece lost over a thousand pounds, as well as the intimidation. She is now so scared of taking parcels, she will not arrange for deliveries on her own.
SILENTNIGHT - PROVE THAT YOU ARE A SUPERBRAND AND TAKE SOME RESPONSIBILITY FOR WHAT HAS HAPPENED. ULTIMATELY YOU ARE RESPONSIBLE AS HER CONTRACT WAS WITH YOU. MAKE THIS RIGHT!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES FOR ALLOWING THIS TO HAPPEN TO A CUSTOMER!!!!
I have provided further information in terms of a complaint number and within that you have a police crime number. Rather than make it easy for me to get information to you as you only have 3 days, the system makes it easy for you to take reviews off trustpilot. You did not fully resolve this issue, so please can you now make it right!!!

24. Mai 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We are truly sorry to hear this. We have asked for more information so we can investigate further asap.

Best regards, Sarah at Silentnight Brands

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