I am very happy with my order! The pillows are excellent and provide exactly the firm support that was advertised. Sometimes it's hard to tell if a pillow will actually be firm, but these are spot on.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered a replacement mattress delivery took 2 weeks to arrive. The mattress came with a dirty mark on it although it had been packaged well . There were lots of loose threads which hadn't been... Mehr ansehen
Unternehmen hat geantwortet
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Mehr ansehen
Unternehmen hat geantwortet
Very easy to buy online, we already knew what we wanted. Communication was excellent and delivery and removal of old mattress was punctual. Love the mattress too and consider it to be good value for m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Silentnight
Vom Unternehmen geschrieben
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Kontaktinformationen
Long Ing Business Park, BB18 6BJ, Barnoldswick, Vereinigtes Königreich
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Gut
8812 Bewertungen
Bittet Kunden um Bewertungen
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The Mattress is perfect but
The Mattress is perfect, however the delivery team were the issue. There was a man and woman, and the way she was spoken to was not pleasant. In addition whilst taking upstairs they then have left black marks all over the walls which I will now have to repaint. Finally they also broke a window blind. Really disappointed by this.
*update 11.6.26. Following the reply from Silent night expressing your concern, I am still to hear from your CX team as you stated. So your reply was just a tickbox, to show others you care, when actually you clearly don’t. I’m sharing my experience as a result on social media, and will never purchase a Silent Night product again, having purchased 3 mattresses from you previously. Shocking company
3. Mai 2026
Antwort von Silentnight
We are truly sorry to hear about the issues you experienced with the delivery team. We are concerned by the conduct described and the damage to your property. Our CX team will reach out to you directly.
Best regards, Sarah at Silentnight Brands
Good product, awful delivery service
There was no proactive communication whatsoever from SilentNight or Evri about the dispatch or delivery of my mattress topper. Really frustrating! However, when I called SilentNight, I was assisted by someone called Jolie in the Mattress team, even though a mattress topper should come under the (uncontactable) Bedding team. She went out of her way to find out what was going on and get back to me with tracking details.
Ultimately, good product and excellent customer service but awful delivery service.
2. Mai 2026
Antwort von Silentnight
We appreciate you sharing your experience. We are concerned to hear about the communication issues with your delivery. We are pleased our team member could assist you so effectively and we are glad you are happy with your product. We are always working to improve our delivery services.
Silentnight Brands
Antwort von Silentnight
Thanks for taking the time to leave a review, it means a lot.
All the best, Sarah at Silentnight Brands
Antwort von Silentnight
We're glad you enjoyed our quick service and the new pet bed. Thank you for your positive feedback.
All the best, Sarah at Silentnight Brands
Easy to use website with great products
Easy to use website so ordering was quick and efficient. Many thanks.
28. April 2026
Antwort von Silentnight
We're so glad our website made your ordering quick and efficient! Thank you for your kind words Alison.
Kind regards, Sarah at Silentnight Brands
Antwort von Silentnight
We appreciate your feedback Eleanor. We're glad you're happy with the product and delivery.
Kind regards, Sarah at Silentnight Brands
Top quality products, prompt delivery
Silent Night consistently delivers top‑quality duvets, pillows and mattress toppers, all with prompt, reliable delivery. We’re genuinely impressed with their products.
28. April 2026
Antwort von Silentnight
We're so pleased to hear you're feedback Richard. Thank you for your kind words!
All the best, Sarah at Silentnight Brands
Prompt service
21. April 2026
Antwort von Silentnight
Thanks Pamela, that's good to hear.
All the best, Sarah at Silentnight Brands
Antwort von Silentnight
We are happy to hear that you enjoyed your new topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Great coverless duvet
Prompt delivery and good communication every step of the way. Good quality coverless duvet set. Will buy again.
21. April 2026
Antwort von Silentnight
We're so happy you had a great experience with our delivery and communication. We appreciate your kind words about our duvet set!
All the best, Sarah at Silentnight Brands
Matress collapsing within weeks
Matress collapsing within weeks. Have tried to get hold of customer support but no response. Won’t use again!
7. November 2025
Antwort von Silentnight
We are concerned to hear about your mattress and support issues. We are looking into this and can see the CX team have reached out to you directly, they'll be able to help get this sorted for you.
Kind regards, Sarah at Silentnight Brands
Very comfortable
Very comfortable, good heat control.. ie you don’t get too hot.. has helped make a too hard mattress comfortable, great value.
28. April 2026
Antwort von Silentnight
We're delighted to hear your topper is comfortable, and has improved your mattress! Thank you for your positive feedback.
Kind regards Sarah, Silentnight Brands
Superb does was what was needed.
27. April 2026
Antwort von Silentnight
We are so happy to hear that our body support pillow met your needs perfectly. Thank you for your kind words Adam,
All the best, Sarah at Silentnight Brands
Great product- body support pillow
Great product- body support pillow. Really helping me sleep more comfortably and in a better position for my shoulders and spine.
27. April 2026
Antwort von Silentnight
We're so glad the pillow is helping you sleep more comfortable and helping your spine and shoulder alignment. Thanks for your feedback
All the best, Sarah at Silentnight Brands
Good quality
Good quality, Quick delivery. Very comfortable, makes for a great night's sleep. Very pleased.
26. April 2026
Antwort von Silentnight
We're so pleased you're enjoying great sleep and are happy with the quality and delivery of your new Topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Prompt delivery .good quality electric…
Prompt delivery .good quality electric blanket.
2. Dezember 2025
Antwort von Silentnight
We are delighted you are happy with your blanket!
All the best, Sarah at Silentnight Brands
Overall very happy
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about product.
26. April 2026
Antwort von Silentnight
We're so glad to hear your ordering was easy and delivery prompt. We appreciate your feedback about the thickness of your Topper and are delighted it improved your sleep.
All the best, Sarah at Silentnight Brands
Antwort von Silentnight
Thank you for your feedback, we really appreciate it/
Kind regards, Sarah at Silentnight Brands
My kids love their bed
My kids love their bed! I never realized a spring bed can also feel so comfortable till I got this one!
15. März 2026
Antwort von Silentnight
We're so happy your kids are loving their new bed! Thanks for sharing your positive experience.
All the best, Sarah at Silentnight Brands
Matress topper very ineffective
Matress topper very ineffective. You can't tell it's there. Waste of money.
24. April 2026
Antwort von Silentnight
We appreciate your feedback, and are sorry if the topper you chose is not the right one for you.
Kind regards, Sarah at Silentnight Brands
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