Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the u... Mehr ansehen
I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would... Mehr ansehen
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Mehr ansehen
Unternehmen hat geantwortet
3,5
Akzeptabel
2078 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible You can’t get replacement…
Terrible You can’t get replacement parts and they want you to buy a new item.
28. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the availability of replacement parts and understand how disappointing it can be when you are unable to find the parts you need to continue using your product.
We appreciate you bringing this concern to our attention. Your feedback regarding parts availability is important to us and will be shared with the appropriate team as we continue working to improve our products and customer experience.
Thank you again for sharing your experience and for giving us the opportunity to improve.
Customer service Top Notch
Like to say Customer service is Top notch in my experience. I explained my mom ordered the leaf blower from QVC in Dec & didn’t opened pkg until late May which after charging the battery it was dead. Replaced with new and received in a couple days later in the mail. Works great!!!! Thank you so much for all your help in this matter….🤗
28. Juli 2026
Antwort von Shopjoe
Hello Dorian,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Customer Care team was able to assist you with your leaf blower and provide a replacement battery promptly.
We understand how disappointing it must have been to discover the battery issue after opening the package several months later, and we're glad our team was able to help make the process smooth and get a replacement to you quickly. It's even better to know that everything is now working great!
Your kind words and recognition of our team's service truly mean a lot to us. Thank you again for your trust, your patience, and for choosing Shop Joe. We sincerely appreciate your support!
Terrible service,product got lost in…
Terrible service,product got lost in shipping , which I readily think they never had the product to begin with.After about ten day's of jerking me around I just protested it with credit card company.
28. Juli 2026
Antwort von Shopjoe
Hello William,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered with your order and understand how frustrating it must have been to experience shipping delays and not receive the product as expected.
We sincerely apologize for the inconvenience and disappointment this situation has caused. We appreciate you bringing your concerns to our attention, as your feedback helps us identify opportunities to improve both our service and our customers' experience.
We understand that you chose to work with your credit card company to resolve the matter, and we hope the issue has since been addressed to your satisfaction.
Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.
Product failure
I had an issue with a product they replaced it. It also had issues do they refunded me the money.
28. Juli 2026
Antwort von Shopjoe
Hello Herbert,
Thank you for taking the time to share your experience. We're sorry to hear that you encountered issues with your product and that the replacement did not resolve the concern.
We appreciate your patience throughout the process and are glad to hear that a refund was provided to help address the situation. We understand how important it is to have a resolution that works for you.
Thank you again for sharing your feedback. We truly appreciate the opportunity to assist and improve your overall experience.
My lawnmower doesn't work and nobody…
My lawnmower doesn't work and nobody will gobthe extra mile for me
Still waiting for smoene to call.me 416 419 6661
27. Juli 2026
Antwort von Shopjoe
Hello Jeff,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you experienced issues with your lawnmower and that your concern did not meet your expectations.
We understand how frustrating it can be when a product does not work as expected, and we sincerely apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. It appears that you are already being assisted by one of our team members with the available resolution provided based on the details of your concern. We hope the steps and assistance offered help address the issue and improve your experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Antwort von Shopjoe
Hello Dean,
Thank you so much for taking the time to share your kind words. We truly appreciate your feedback and are grateful to hear that you found our team to be kind and professional.
Your support and appreciation mean a great deal to us and encourage our team to continue providing helpful and respectful service to our customers.
Thank you again for your thoughtful message and for choosing Shop Joe. We sincerely appreciate you!
Antwort von Shopjoe
Hello Raed,
Thank you for taking the time to share your feedback. We're glad to hear that our team was able to respond quickly and assist you when you experienced an issue with your item.
We truly appreciate your recognition of our efforts to provide prompt and reliable support. Your feedback means a great deal to us and motivates our team to continue delivering a positive customer experience.
Thank you again for choosing Shop Joe. We sincerely appreciate your support!
Hose replacement
I had an issue with my hose and they were able to replace without any problems. Very easy and efficient.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that your hose concern was resolved smoothly and that our team was able to provide a replacement without any hassle.
We truly appreciate your kind words about the ease and efficiency of the process. Providing helpful and timely support is important to us, and we're glad we could assist you.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support!
Product not working out of the…
Product not working out of the box.Borderline customer support
28. Juli 2026
Antwort von Shopjoe
Hello Horatius,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product did not work as expected right out of the box and that your experience with our customer support did not meet your expectations.
We understand how disappointing it can be to receive a product that requires assistance immediately, and we sincerely apologize for the frustration this has caused.
We appreciate you bringing this matter to our attention. It appears that you have already been assisted by one of our team members regarding your concern, and we hope your issue was properly addressed. Your feedback regarding both the product experience and customer support is valuable and will be shared with the appropriate team as we continue working to improve.
Thank you again for your feedback and for giving us the opportunity to address your experience.
Poor customer service
I called to report a problem with my brand new pressure washer, it was physically broken when it arrived. I was told to send pictures and jump through hoops to see if it was covered. I was told that someone would contact me for further instructions, no one did. I finally called back and was told that I could send it back for replacement, I was also told it would take 3 days upon receipt of my shipping confirmation via UPS. I had to call back again because I had not received the new one in 3 days. I was told 3 to 5 days at that point. Your customer service is very poor and was up to me to follow up and make it right. I don't think you understand how customer service is supposed to work. I won't be buying anything else from you people again.
25. Juli 2026
Antwort von Shopjoe
Hello James,
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced throughout the replacement process. This is not the level of service we aim to provide, and we understand how disappointing it must have been to have to follow up multiple times regarding your replacement.
Upon checking, we can confirm that the replacement pressure washer was delivered yesterday, Monday, August 3. We sincerely apologize for the delay and for the inconvenience caused by the circumstances surrounding your replacement. We understand that timely communication and clear follow-up are important parts of providing a positive customer service experience.
We truly value your feedback, as it helps us identify areas where we can improve both our product quality and overall customer service. Your comments will be shared with the appropriate team for further review and consideration. Once again, we apologize for your experience and appreciate your patience and understanding throughout the process.
My rotary lawn mower is excellent for…
My rotary lawn mower is excellent for cutting my 500 square foot golf course tiff lawn. Grass catcher needs to be emptied more often . Very quiet light weight operating mower.
27. Juli 2026
Antwort von Shopjoe
Hello Steve,
Thank you for taking the time to share your experience with your rotary lawn mower!
We’re delighted to hear that it has been performing excellently for maintaining your 500-square-foot golf course turf lawn. It’s wonderful to know that you appreciate the mower’s quiet operation and lightweight design, which can make regular lawn care more convenient and enjoyable.
We also appreciate your feedback regarding the grass catcher needing to be emptied more frequently. Customer feedback like yours is valuable and helps us better understand how our products perform in different lawn-care applications.
We’re pleased to hear that the mower has been a great addition to your lawn-care routine, and we truly appreciate your support and choosing Shop Joe!
I never received my product
I never received my product. Its been almost a month and still says its temporary delayed in St. Clairsville, Ohio UPS factory and i dont know why.
26. Juli 2026
Antwort von Shopjoe
Dear Nathan,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service we strive to provide.
We understand how disappointing it must be to experience a delay in receiving your order, especially after waiting for nearly a month without an update. Please know that someone from our team will be reaching out to you to provide further assistance and help resolve this matter.
We truly value your feedback and appreciate your patience and understanding. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Best Regards,
Customer Service Team at Shop Joe
Antwort von Shopjoe
Hello Carmen,
Thank you so much for your kind words and for taking the time to share your feedback. We truly appreciate your recognition and are grateful to hear that you had an excellent experience with our service.
Providing helpful and reliable support to our customers is something we value greatly, and your appreciation means a lot to our team.
Thank you again for your support and for choosing Shop Joe. We sincerely appreciate you!
I have been sent the wrong lawnmower…
Update: I have gotten a refund as of today 8/5/26 and they realized that the listing was incorrect online for the lawnmower.
I have been sent the wrong lawnmower two times and still have not heard from anyone about a refund. I want a refund. The listing online is wrong and I've been told "24-48 hours" twice now but still no refund.
25. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you have experienced with your order. We understand how frustrating and disappointing it can be when your expectations are not met, and we sincerely apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. We will coordinate with our team to review the details of your concern, and one of our team members will follow up with you once the information has been verified and provide further assistance.
Thank you for your patience and for giving us the opportunity to address your concerns.
I called in with a problem and customer…
I called in with a problem and customer service took great care of me. Thank you'll so much.
27. Juli 2026
Antwort von Shopjoe
Hello Debra,
Thank you for taking the time to share your wonderful feedback with us!
We’re delighted to hear that you reached out to our Customer Care team with a concern and that our team was able to take great care of you. Providing prompt, helpful, and courteous assistance is a priority for us, and we’re very pleased to know that we were able to address your needs and provide you with a positive experience.
Your kind words and appreciation mean a great deal to our team and serve as a wonderful reminder of the importance of delivering excellent customer service. We truly value your trust and support and are grateful for the opportunity to assist you.
Thank you again for choosing Shop Joe and for sharing your experience. We look forward to continuing to provide you with the quality products and customer service you deserve!
Parts not in stock
You dont have parts in stock or have nay idea when they will be in stock. Some parts required to make the unit work. This is not a good thing if you have warranty as it doesnt do any good to have warranty if you cannot get parts to make it work.
26. Juli 2026
Antwort von Shopjoe
Hello Amir,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced due to the unavailability of the parts needed for your unit. We understand how disappointing it can be to have a warranty in place but be unable to fully use your product because the necessary replacement parts are not currently available.
This is not the level of service or support we aim to provide, and we truly value your feedback. Your comments help us identify areas where we can improve, particularly when it comes to parts availability, inventory management, and our overall customer service experience. We understand how important it is for customers to have access to the parts they need to keep their equipment operating properly.
We will forward your feedback to our team for further review and consideration as we work toward future improvements. Once again, we sincerely apologize for the inconvenience and frustration this situation has caused. Thank you for your patience, understanding, and for taking the time to share your concerns with us.
Not that much pressure, sprays like a hose nozzle
It’s hard to make out directions how to use hose hook up. Good item if you like using electric spray instead of a spray bottle.
25. Juli 2026
Antwort von Shopjoe
Hello Donald,
Thank you for taking the time to provide such detailed feedback and for bringing your concerns to our attention. We sincerely apologize that the product did not fully meet your expectations, particularly regarding the water pressure and the difficulty you experienced understanding the hose hookup instructions. We understand how important it is for product directions to be clear and easy to follow, and we’re sorry for any frustration this may have caused.
This is not the level of product experience or customer service we aim to provide, and we truly value your feedback. Your comments help us identify areas where we can improve our product design, instructions, and overall customer service experience. We will be sure to share your feedback with our team for consideration as we continue working toward future improvements.
Once again, we sincerely apologize for the inconvenience and appreciate you taking the time to share your experience with us. If there is anything else we can assist you with, please feel free to contact our Customer Care team at 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST. We’ll be happy to assist you.
Antwort von Shopjoe
Hello Fernando,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, and we understand your disappointment regarding the lack of follow-up. This is not the level of service we aim to provide, and we truly value your feedback as it helps us identify areas where we can improve our overall customer service and communication.
After checking into the matter, we confirmed that an email was sent to you last Thursday regarding your concern. We kindly ask that you check your inbox, including your spam or junk folder.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Nobody followed up!
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent a follow-up reply to the 1st person and heard nothing back. TERRIBLE customer service!
EDIT 8/6/26: after 2 bad reviews I was finally contacted. Warranty replacement on the way. Updated from 1 star to 3 because of this.
26. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your updated feedback. We appreciate you giving us the opportunity to address your concern and are glad to hear that you were contacted and that a warranty replacement is on the way.
We understand the frustration you experienced while waiting for assistance, and we sincerely appreciate your patience throughout the process. Your feedback is important to us and helps us identify areas where we can improve our customer experience.
Thank you again for your understanding and for allowing us the opportunity to make things right.
You send me a used replacement for my…
You send me a used replacement for my defective item! Shame on you! I am checking to see if that is against the law, since I am sure you are not supposed to send a customer product that was in someone else's home already and returned to you
26. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you had with the replacement item. We understand your concerns regarding the condition of the product you received, and we recognize how disappointing and frustrating this situation must have been, especially after you had already experienced an issue with your original item.
This is not the level of product quality or customer service that we aim to provide, and we take your concerns very seriously. We will further review this matter internally to better understand what happened and determine the appropriate next steps.
Please rest assured that one of our team members will be reaching out to you regarding this matter to discuss your concerns further. We appreciate your patience and understanding while we review the situation.
Once again, we sincerely apologize for the inconvenience and frustration this experience has caused. Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.