Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the u... Mehr ansehen
I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would... Mehr ansehen
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Mehr ansehen
Unternehmen hat geantwortet
3,5
Akzeptabel
2078 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Missing the part that holds the hose
Missing the part that holds the hose. Called customer support and they said they don’t have it in stock so I am on a waitlist
25. Juni 2026
Antwort von Shopjoe
Dear Ron,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the unavailable replacement part and the delay in obtaining it. Please know that someone from our team will be reaching out to you and will provide updates as they become available.
We truly value your feedback and appreciate your patience and understanding. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Satisfied customer
The warranty on my water hose was honored by Snow Joe. It was replaced easily through a telephone call. The email address I first sent, which was printed on the paperwork that came with the hose, was an incorrect email address. Thus, I thought I was being ignored. Once I called, the rep gave me a correct email address. I had to attach a copy of my receipt, and my replacement hose was sent and received a few days later. The remaining warranty on the replacement hose was the same as the remaining warranty on the first purchase, which is ok. So I have over a year warranty left on the replacement hose.
25. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're delighted to hear that your warranty claim was resolved smoothly and that our team was able to assist you in getting your replacement hose processed and delivered promptly.
We appreciate your patience regarding the initial email issue and are glad our representative was able to provide the correct contact information and guide you through the remaining steps. Providing knowledgeable, responsive, and efficient support is one of our top priorities, and it's rewarding to know our team was able to make the warranty process as seamless as possible.
Thank you for choosing Shop Joe. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Garden lights
I purchased the garden lights off QVC. It was my mistake not reading the product reviews before purchasing. 7 out of the 8 work fine. When I contacted the company they no longer have any in stock nor have any expectation too, they offered a store credit but nothing they had I needed. Situation still not resolved.
25. Juni 2026
Antwort von Shopjoe
Hello Douglas,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced and understand how disappointing it is when a product does not perform as expected, especially when a replacement is not readily available.
We understand that the available resolution did not fully meet your needs. Please rest assured that one of our team members will be following up with you shortly to further review your case and determine whether there are any additional options available to help resolve this matter.
We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention, and we look forward to assisting you further.
The information you gave me help me to…
The information you gave me help me to reset my washing pressure machine
Thanks !
24. Juni 2026
Antwort von Shopjoe
Hello Rosaire,
Thank you for your wonderful feedback. We're delighted to hear that the information we provided helped you reset your pressure washer and get it working again.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it's always rewarding to know that our guidance made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again whenever you need us. Enjoy using your pressure washer!
Long wait on hold and rep did not help…
Long wait on hold and rep did not help with my issue.
24. Juni 2026
Antwort von Shopjoe
Hello Nelson,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand how frustrating it can be to experience a wait while seeking assistance.
While we regret that we were not able to provide the outcome you were hoping for, our representative did provide detailed information regarding the replacement part you were inquiring about. Additionally, after learning that the part you received was not the correct one for your unit, our representative explained the issue and provided guidance to help identify the correct replacement part for your machine. Our goal is always to ensure our customers receive accurate information and the best possible support throughout the process.
We truly appreciate you sharing your experience, as your feedback helps us identify opportunities to improve both our products and the service we provide. Thank you for giving us the opportunity to assist you.
Bought a mower, didn’t last
Bought a mower, barely lasted a year. They sent a replacement that also lasted just over a year. But the “two-year warranty” paperwork that came with the replacement was worthless, as they said the start date for the replacement was the original date of purchase. I have a flat 1/4 acre yard in NE Florida. If a mower won’t last a year cutting my yard, it’s not even worth the admittedly low price. Will never buy one of their products again
25. Juni 2026
Antwort von Shopjoe
Hello Dan,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your mower and understand how disappointing it must have been, especially after experiencing a similar issue with the replacement unit.
We also understand your frustration with the outcome of your case. While we recognize this was not the resolution you were hoping for, the resolution provided was the one applicable to your unit based on the information available at the time.
We appreciate your honest feedback, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for sharing your thoughts with us.
Best On the Earth
"I want to give a huge thank you to Percival and the Shop Joe team! The customer service has been absolutely exceptional. they stood behind their brand,their products and They responded quickly, acted professionally, and made the whole process incredibly smooth. Five stars for outstanding customer care!"
Best regards,
23. Juni 2026
Antwort von Shopjoe
Hello Sam,
Thank you so much for your wonderful review! We're truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Percival and the Shop Joe team.
Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to know that our team's responsiveness, professionalism, and commitment to standing behind our products made the process smooth and enjoyable for you.
We'll be sure to share your thoughtful feedback with Percival and the rest of the team—they'll be delighted to know their efforts made such a positive impact.
Thank you again for your trust, your support, and your positive rating. We truly appreciate you being a valued Shop Joe customer!
I purchased the extended warranty…
I purchased the extended warranty expecting timely support, but the entire experience has been extremely disappointing.
To begin with, I had to follow up multiple times even after the recommended response timeframe had already passed. Eventually, I was told that the issue was not covered under the warranty, but that they would make a one-time exception. However, they then informed me that the required replacement part was out of stock.
Instead of providing a solution, I was placed on a waitlist and told to call back whenever the part becomes available so it could be shipped. When I asked for an estimated timeline, I was told there isn’t one—it could take one month, two months, or even longer.
As a customer who paid extra for an extended warranty, this level of service is unacceptable. An extended warranty should provide confidence and support when issues arise, not endless follow-ups, uncertainty, and indefinite delays. I am still waiting for the replacement part, and my planned work has been put on hold because of this.
The lack of communication, accountability, and any reasonable estimate for resolution has made this a very frustrating experience.
24. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience and for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced throughout the warranty process. We understand how disappointing it must be, especially after purchasing an extended warranty with the expectation of receiving timely support and a smooth customer service experience. We also recognize the impact that the delays and uncertainty have had on your planned work, and we regret that your experience has not met your expectations.
Please accept our sincere apologies, as this is not the level of service we strive to provide. We are committed to delivering a positive customer experience, and we understand how important clear communication, timely assistance, and reliable support are to our customers.
We truly value your feedback, as it helps us identify opportunities to improve not only our customer service processes but also our overall product support and service standards. Your comments will be carefully reviewed internally so that we can better understand what occurred and continue improving the experience we provide.
Please rest assured that a member of our team will be reaching out to you regarding this matter. We appreciate your patience while we review your concerns and ensure that the appropriate follow-up is carried out.
Once again, we sincerely apologize for the inconvenience and disappointment this experience has caused. Thank you for your patience, understanding, and for taking the time to share your feedback with us. Your comments are important and will help us continue to improve the quality of our products and the level of service we provide to all of our customers.
Hidden Lower PSI limit
Two things:
1. The surface cleaner has an important lower psi limit that is only noted in the troubleshooting section of the owners manual! Had this limit been plainly stated, I would’ve known not to purchase the cleaner.
2. I was told that I would receive a full refund minus $14 shipping. In fact ~$30 was deducted.
24. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding the product information, particularly the lower PSI requirement, and we regret any inconvenience caused by the way this information was presented. We also apologize for any confusion regarding your refund and the amount that was deducted.
Your feedback is important to us, as it helps us identify opportunities to improve both our product information and our customer service experience. Please be assured that we will review the concerns you have raised internally to better understand what occurred.
If there is anything further we can assist you with, or if you have any additional questions, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding, and thank you again for sharing your experience with us.
Customer service answers right…
Customer service answers right away.They bend over backwards, to accommodate any issue that you might have
24. Juni 2026
Antwort von Shopjoe
Hello Alan,
Thank you so much for your kind words and for taking the time to share your experience with us.
We truly appreciate your positive feedback and are delighted to hear that our customer service team was able to respond promptly and provide the support you needed. Our team is committed to going above and beyond to assist our customers, so it's rewarding to know that our efforts made a positive difference in your experience.
Your feedback means a great deal to us and serves as encouragement for our team to continue delivering the high level of service our customers deserve. Thank you once again for your support and for choosing us. We look forward to serving you again in the future!
The hose came off at the source of air…
The hose came off at the source of air at the gun, and you offered no solution to the problem and suggested as if it was a throwaway and there was no way to fix it. I don’t call that good service I was willing to pay for a repair solution, but you had none very disappointed. We discovered it was out of warranty however I would’ve been willing to pay out-of-pocket for a repair solution instead of buying a brand new unit and throwing this one away when it worked perfectly well.
24. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We sincerely apologize for the disappointment and frustration you experienced. We understand how discouraging it must have been to seek assistance for your unit, only to feel that there were no repair options available, particularly when you were willing to pay for a repair rather than replace the entire unit. We regret that your experience with our customer service did not meet your expectations, as this is not the level of service we strive to provide.
We truly value your feedback, as it helps us identify opportunities to improve both our product support and the overall customer service experience we provide. Your comments will be reviewed carefully so we can better understand what occurred and evaluate how we can continue improving our communication and support processes.
Please rest assured that a member of our team will be reaching out to you regarding this matter to discuss your experience further.
Once again, we sincerely apologize for the inconvenience and disappointment this has caused. Thank you for your patience, understanding, and for taking the time to share your feedback. Your comments are greatly appreciated and play an important role in helping us improve.
I was having trouble getting my machine…
I was having trouble getting my machine to spray water...new machine. Tech support via telephone walked me through the process. Worked perfect, thanks to tech support.
24. Juni 2026
Antwort von Shopjoe
Hello Mary,
Thank you for your wonderful feedback. We’re delighted to hear that our technical support team was able to walk you through the setup process and get your SPX3000 working perfectly.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our team made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our technical support team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe. We hope you enjoy using your SPX3000, and we look forward to assisting you again in the future.
I am still waiting for parts after 2…
I am still waiting for parts after 2 calls waiting on the phone for almost an hour
24. Juni 2026
Antwort von Shopjoe
Dear Joanne,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the delays in receiving the replacement parts and the time spent trying to obtain assistance. Please know that our team will reach out to you to provide further assistance and help address your concern.
We truly value your feedback and will review this matter with our team to help improve our customer service experience. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
very responsive in addressing issue
Delivery received - crushed box with many parts missing. ShopJoe was very responsive in addressing issue of bad delivery
23. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that you found our team responsive in addressing the delivery issue.
While we sincerely regret that your order did not arrive as expected, we're glad we were able to resolve the situation promptly. Providing timely support and ensuring our customers' concerns are handled with urgency and professionalism are top priorities for us. We understand how important reliable delivery is, and we continuously work with our logistics partners to improve our processes and prevent similar issues from occurring in the future.
Your patience and understanding throughout the resolution process mean a great deal to us. Thank you for giving us the opportunity to make things right. We value your trust and look forward to serving you again with an even better experience next time.
A Company that Delivers
This company actually cares about their product and its performance. The service was top-notch. I would fully recommend this company to anyone, and I would have no hesitation in doing business with them in the future.
24. Juni 2026
Antwort von Shopjoe
Hello Dave,
Thank you for taking the time to share such a thoughtful review. We sincerely appreciate your kind words and are delighted to know that your experience with both our products and our customer service exceeded your expectations.
At Shop Joe, we are committed to delivering not only high-quality products but also exceptional service and support throughout every stage of our customers' experience. Your recognition that we genuinely care about the performance of our products is especially meaningful, as it reflects the dedication and hard work our entire team puts into ensuring reliability, quality, and customer satisfaction.
Your recommendation is truly one of the highest compliments we can receive, and we are honored to have earned your trust and confidence. We greatly value your support and look forward to the opportunity to serve you again in the future. If there is ever anything we can assist you with, please don't hesitate to reach out—we're always here to help.
Thank you once again for choosing Shop Joe and for being a valued customer
Excellent Customer Service
I purchased a Snow Blower that was taken out of production, Shop Joe gave me credit for the Blower and it allowed me to get other equipment that I can use instead, this was an easy transition and experience.
24. Juni 2026
Antwort von Shopjoe
Hello Jack,
Thank you for taking the time to share your experience and for your kind words about our customer service. We truly appreciate your feedback.
While we're sorry that your original snow blower was no longer in production, we're pleased to hear that our team was able to provide a solution that made the transition simple and convenient. Our goal is always to offer fair, practical resolutions that allow our customers to continue enjoying products that meet their needs, and we're delighted to know that you were able to select other equipment that works well for you.
Providing a seamless and positive customer experience is one of our highest priorities, and it's rewarding to know that our team was able to make the process easy and stress-free from start to finish. Your satisfaction is incredibly important to us, and feedback like yours reinforces our commitment to delivering both quality products and exceptional customer support.
Thank you once again for choosing Shop Joe and for placing your trust in us. We sincerely appreciate your business and look forward to serving you again for many years to come.
Love Snow/Sun Joe!
All of the products that I’ve purchased have exceeded their expectations and are awesome to use!
24. Juni 2026
Antwort von Shopjoe
Hello Chris,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that all the products you’ve purchased have exceeded your expectations and have been awesome to use.
Knowing that our products have consistently delivered a great experience means a great deal to our team and inspires us to continue providing reliable, high-quality tools and equipment for our customers.
Thank you again for your continued trust and support. We sincerely appreciate you choosing Sun Joe and look forward to serving you for many more projects to come!
satisfied with prompt customer service
24. Juni 2026
Antwort von Shopjoe
Hello Diana,
Thank you for taking the time to share your feedback! We’re delighted to hear that you were satisfied with the prompt customer service you received regarding your Aqua Joe 50-Ft x 5/8-Inch FiberJacket Hose.
Providing responsive and helpful support is just as important to us as delivering durable, high-quality products, and it’s wonderful to know we met your expectations.
Thank you again for choosing Aqua Joe. We truly appreciate your support and look forward to serving you again in the future!
was told repair parts not availabe for…
was told repair parts not availabe for my pressure washer. Not good
24. Juni 2026
Antwort von Shopjoe
Hello Barry,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service we strive to provide.
We understand your disappointment regarding the availability of repair parts for your pressure washer and recognize how frustrating this situation must be. Please know that we take your concerns seriously.
A member of our team will be reaching out to you shortly to further review your case and determine how we may best assist you.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Out of Stock
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list but I don't have much hope that I will receive it this summer.
24. Juni 2026
Antwort von Shopjoe
Hi Sharon,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.
We completely understand your frustration regarding the trimmer string for your 24V-LT12-LTE being out of stock, especially since you only purchased the trimmer a year ago. We know how crucial it is to have your equipment ready to go during the summer months, and sitting on a waiting list is incredibly inconvenient. Please rest assured that since you are already on our notification list, you will be alerted the absolute moment the product becomes available.
We truly value your feedback, as it helps us identify areas where we can improve our stock availability and customer service. Once again, we sincerely apologize for the inconvenience and the delay, and we thank you for your patience and understanding.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.