Signature Solar Bewertungen 

I had a bad panel in my order. Took me a while to test the panels and determine which it was. I emailed signature solar first, as the manufacturers warranty info requires, and I got a ticket received email. Now a week later I still havent heard back.

I would shop elsewhere if you actually expect support.

Signature Solar is part of Energy Access Innovations (EAI), a family of affiliated companies in the renewable energy sector founded by James Showalter.
Key related and affiliated brands within the same network include:
• EG4 Electronics: A manufacturer and designer of solar inverters, lithium batteries, and off-grid components.
• Sun Atlas Power: An in-house solar installation and project services provider.
• Solar 76: A manufacturing affiliate based in Commerce, Texas, that produces inverters and energy storage solutions.

The EG4 line is in my opinion over priced in 2026. There are exact near duplicate in their batteries and inverters made by others at a cheaper price.
But EG4 does seem to be very good quality.

The company is hard to work with the CEO seems clueless on how to run a company.
They cut their workforce and now can not function.
I feel they are part of the same many companies are today. Under qualified CEO running a company they never should have been in the position.
They are trying to block any opinion, and will not give straight answers they act like they are going to get sued or something. The company is among the worst I have had to work with. They may have good products.
But are clueless i what customer service even is.

I made a sales call to Signature Solar in regards to buying a inverter & battery PAC after watching a video on YouTube and the person who was kind and knew the product line very well as she knew all the numbers. Her name was Elizabeth Arms and she spent over an hour on the phone with me this afternoon. What I thought after watching the YouTube video was completely wrong for my application and she was extremely helpful explaining everything to me in a way that I could understand and after spending that hour on the phone with her I had bought system that was exactly what I needed and in a way to save costs as well. I am very happy with my purchase and I am looking for my system to arrive.

SGN

Weston handled my inquiry and order promptly. Very good experience.

They had an amazing selection and best in class pricing on many items. There was one incorrect component in the order, but Olivia helped me out and got it resolved. Highly recommend.

Purchased their 24k mini split with solar panel package. Works great on solar . Issue is the handshake from pv power to grid power it hesitates and gets wonky . Had to do a power disconnect for panels to make it work , though it still had issues. There is an inherent problem with the electronics , it was noted multiple times on Reddit. Customer service wanted me to do all these test that were irrelevant. They supposedly emailed me a sheet to check off . It never came. I sure it's the typical wear you down till you give up.

Absolutely awesome company and Weston is a great guy to work with. This is one company that definitely supports veterans.

Katelynn at Signature Solar, did fantastic in setting up my system, developing the order (including all the items I missed) and provided tracking for my delivery. Efficient, knowledgeable and a truly pleasant experience (especially when dealing with such a large cost expenditure), no concerns. I would and will definitely recommend Signature Solar and will continue to do business with them. Thanks!

Richard Fitzsimmons (sales rep) took extra steps during my complicated purchase which smoothed out issues I created while attempting the order online. I'm grateful for his proficiency!

Katelynn Fryer , is the reason , I am a Signature Solar customer . If it were not for her full understanding of the solar inverter system I’m using , and what I wanted (biggest panels they make ) verses what I truly needed , aptos 460 watt panels , I would have a bunch of panels that were over the limits of my system . Katelynn understood I wanted BIG , impossible to ship size panels . Katelynn gained my trust , Katelynn also kept me up to speed on shipping dates, because these panels were back ordered , I told Katelynn that I was not in a hurry for delivery right away.
Katelynn Fryer is an asset to Signature Solar for many reasons that pertains to my purchase , when I rang up the bill , I came up $50 short on my split payment , So I called Katelynn back and said wait I have a coupon code , and she made things happen ,
I love owning these aptos and I love showing them off , when I’m asked where did you get your panels, my exact words
Katelynn Fryer at Signature Solar .
Thank You Katelynn , I miss hearing your voice .

Excellent customer service by Katelyn coupled with excellent high quality products at competitive pricing!

If you’re in the market for any type of solar equipment, don’t go anywhere but Signature Solar. Everyone I had the pleasure of speaking with from design team, sales, customer service and tech support are nothing short of outstanding.

Case in point, I ordered a pallet of 35 solar panels that were delivered but I did not notice that there was damage at the bottom due to the shrink wrap. Four days before the solar installers were to come is when I cut the shrink wrap and noticed the damage. I called and spoke with Preston Sewell in sales and sent pictures. Told him I needed to order new ones and fast. He told me, “Got you covered sir”. He transferred me to customer service, and Jonathan Ortiz took care of the rest. The new panels arrived in two days and in time for the installers.

That is how you take care of your customers!!

The service was as great. Elizabeth Arms was very helpful during the entire ordering process. She also kept me informed as things were proceeding.

Signature Solar has always been a fair and reliable source of solar power equipment and support. Richard Fitzsimmons was a pleasure to work with.

Update #1
I have communicated with Jenna Williams, Keshawn Gray,of Ss, and Wyatt Watson of EG4, my ticket numbers are, 204061, and 201299.

I would like the warranty text copied and displayed in your next reply, highlighting, and showing the clause(s) you are referring too. As I find no statements as you describe in the warranty or installation manuals.

Thank you,
John Witt

Update #2

At this point in time it is impossible to determine the state of the compressor. All I know is that the line set failed, and it may well be from a compressor malfunction that exceeded the capability of the High pressure line and cause failure of the connection. Without diagnostics, and no way to determine the fault which caused the issue. I have a faulty EG 24K hybrid mini split system.

Update 3: Having installed the replacement line set, using the following step, Closing both Schrader valves on both sides of the compressor, Removed the old line set, installed the new line set, and then re-opened both Schrader valves. After about 5 minutes of restoring power the unit DID begin to cool. I have no idea the freon level or the condition of the compressor but we are monitoring the unit frequently. (Note: my first purchased 24K mini split line set also failed in the last two days. Exactly in the same way as the current repair. Now we will go down that path. I am curious if the line set issue is the weakness in this system and if hard soldered connection will prevent future failure. Of course, we want to do nothing that voids warramty.

Placeholder for possible resolutions (hopefully)

I used to be a GREAT fan of the EG4 24K hybrid minisplit marketed by Signature solar. I have purchased two, 9 panel kits. As they are marketed as DIY projects, I have installed them both without issue.

THE ISSUE IS......the line set on the second unit failed after less than 4 months, dumping the freon. EG4 sent a replacement line set and I asked what about the freon. Wyatt, the tech explained that EG4 does not pay for the replacement of Freon and the necessary servicing to recharge the system. Again this is a DIY system, and very few DIY'ers have the equipment to vacuum the system and less than a few have the license to purchase R32 refrigerant in Texas. Still both Signature Solar and EG4 have washed their hands of me quoting the WARRANY. I have read the warranty after finding it online. (It took awhile, it does not appear on the downloads page for the 24K mini-split web page). I'm still not ready to give up, BUT BUT BUT if you are considering a 24K hybrid mini-split BE SURE TO READ THEIR WARRANTY. Your repairs may not be possible because we DIY'er (the market this is for) do not have the equipment or skills to do repairs if there is a failure and it will be ALLL BE ON YOUR BACK and WALLET.

Keshawn Grey assisted me by phone. Final hookup of my inverter to grid. He was extremely helpful and knowledgeable! Pleasant. ‘Technical’ of Signature Solar is excellent!

I worked with Keshawn on my recently purchased eg4 system to set parameters. He was fantastic. He will be helping me with my future eg4 needs. I highly recommend signature solar and techs like Keshawn fir top quality assistance with you product needs. Wes

Keshawn Grey (tech support at Signature Solar) has assisted me with warranty work and correcting the settings on my Eg4 batteries and inverter. Excellent service and follow ups. Highly recommended, Keshawn and Signature Solar.

RS of SS blatantly lied, stating the pallet of solar panels will be dropped on my garage or barn concrete floor, but when the truck arrived they had no way of removing a 9' long pallet. It had to be taken apart one by one in the truck to be placed in the yard costing an additional 250.00, etc. Thank goodness for phenomenal neighbors. Signature Solar are liars.

I have been dealing with Signature Solar on my project for 3 years when you call sales or service odds are you will get a framilar voice. Those voices are unique today real people with real knowledge not just prompt followers.

My most recent tech call was to Jacqueline i have talked to her 2 or 3 times before over the years this time she walked me through settings to retrain my batteries. No guesswork just knowledge. Every time I have talked to tech they have been helpful and patient. We are not all solar installers or solar engineers and they will meet you at your level.

Have confidence in dealing with Signature Solar they will not disapoint. Products are top draw Servive is freat and prices I dont think you could find new solar panels for less anywhere else.