Silkrute Bewertungen 290

The first time I made an order, everything went smoothly, but the second time, they sent the package to a completely different address in the UK. They keep referring me to the courier who did their job and delivered the package to the address on the label - the trouble is, it wasn't my address.

Silkrute won't take responsibility for their mistake and, after waiting 2 months, still haven't given me a refund.

I come across silkrute after so much search, it was great experience and alot of variety products there.indian products which are I can buy from UK. They shipped and maintained the after delivery process also very good. When i asked about the doubts, they responded very quickly and resolved it.i love shopping with silkrute ,i will shop again

Quick response

I really liked my shopping experience. I value their support.

Excellent customer service, competitive rates and fast shipping

High quality of product

Excellent customer contact and delivery of item is quick.

Placed an order for few items. Very prompt in replying the text messages.
Received the parcel in excellent packing nothing was broken etc. Very trust worthy company. I am very pleased their services.

The order was done on the 4th of October and till yesterday 24th Oct it showed still being processed India and I asked whats taking so long could they give me an update and today they cancelled my order out of no where. This is a dodgy company and website would never order from there again. I will update once the refund comes through

Really great experience ..smooth delivery and great quality product.

Excellent service by Silkrute. Well deserved 5 star review.

I had a great experience with Silkrute. I ordered several items and received them sooner than the anticipated delivery date. All the items were very well packed and protected so nothing leaked from the liquid items that I ordered. Customer service is also very generous and polite. When I contacted them to inquire about the process of ordering and tracking package, they provided me with detailed information. Definitely, I am going to order with them again!

Silkeoute awesome ia very good , place my order helped me to choose the product plus product was delivered on time

Best in the business

Ordered a couple of items online. Status update on order processing will good. I got to know the status onky after I followed up. Then a tracking link was shared.
Though I am told that shipping will take a 2-3 weeks, in todays fast shipping era, overseas delivery must be processed quickly to maintain customer expectations. At least providing tracking e-mail would console. Rest all is good.

I would say I was unfortunate to order from this company. Paid for some herbal hair products since sept 3, 2025. My tracking number is 354850, I’m yet to recieve my order, reached out after weeks and was told my package was damaged in transit and had to be returned. I was told I would recieve my new order 20 days from the day I reached out. Tracking is useless, messages are not responded to. I utterly regret ordering from these guys !

Worst experience ever.
Their online chat service takes 12-24hrs to reply to a query. They charged me for a product which is out of stock and only told me about that after I contacted them. When asked if they could send me the same product in different sizes that are available on their website, the agent responded "We are not manufacturers, we are suppliers". They don't know what products they sell, whether they are in stock or no and neither they will update these details on their website.
Waste of time and waste of money.
I wouldn't recommend this website to buy, they may have so many products on it but who knows what they really got.

I ordered many beauty products from India to the US. I received up to date emails throughout. It took 4-5 weeks for international shipping but I received everything I ordered and love all the products! Will order from them soon

Silkrute do cares about your experience and reviews, they resent me the ordered items when it was delayed in post

I purchased some items from Silkrute that wasn’t available in Australia. Although tracking wasn’t available after it departed India I’m please that it arrived few weeks later. Silkrute customer service via WhatsApp was very good. Overall a good experience & would use again.