SilverChef Bewertungen 

I'm a partner of a hospitality company and dealing with Silverchef might be one of the most frustrating experiences I've encountered (for reference I'm an accredited family law mediator, so believe me when I say this might be one of the most frustrating professional experiences I've had).

Our account manager has been absolutely incompetent, little to no contact and uses the excuse that he's new. The communication from the accounts team has been very inconsistent as well. We have been asked for every document and proof including our professional social media accounts and Google listings. I'm not a new customer, I have used them for equipment in the past as a sole trader and it hasn't been this difficult so I was willing to use them for a new community based venture.

However, after 3 months of back and forth, being ignored for weeks on end, stacks of documents being requested and sent and finally being told our new equipment lease is approved, we were declined by Silverchef last minute for the very weird reason that our utilities are in the company name and apparently we're not a hospitality business, which we've confirmed countless times. We have an established NZBN with a 5 year history of business.

Our credit is fine, but somehow trying to prove that we're a cafe is impossible - we've invited them to visit, we've sent them our lease agreement as well as the landlord's details and pretty much every document to prove we're legitimately a business. One of my business partners even sent over his home loan statement to prove we were real people!! So after being led on, we thankfully have backup from one of our suppliers. It has cost us $$$ to be waiting this long for the equipment that we were promised and approved for.

I'm trying to gauge what the tactic here is. Is it because they are such a unique offering that they can afford to be this confusing and unprofessional? The whole experience has left me feeling like I've been suspected of banking fraud or money laundering somewhere. Even buying a house with AML procedures isn't this painful. Yet our account manager kept making the excuse that he was new and was finding it hard? Not returning calls, going AWOL for weeks on end when you're a service that people depend on is absolutely unacceptable.

For a company that prides itself on "helping people achieve their dreams" it sure has been an absolute nightmare to try to do business with them.

After a tough year in hospitality and a major health scare I decided to close our bar / restaurant. We were pretty much broke with an ever increasing debt to the ATO. Although recovering from throat surgery I phoned them to arrange to pay of a debt I had to them for ending a lease early on a couple of pizza ovens (3k total outstanding including $600 “processing fees”). I authorised them to deduct $100 a week out of my personal account. They drained my account of every last cent . They left us with no money for food, gas for a 6 hour trip to the hospital, nothing, nada, nil. Don’t ever try and do the ‘right thing’ by these guys, they are downright dishonest, awful people. They don’t care about hospitality or the people struggling to survive in a very tough economic environment.

Disgusting company. Dealt with Dan and James, they are brainless staff. This company got my information wrong for my accounts and refused to help me get into the account to get leased equipments and telling me they are now not off shift so they cant do anything to help. I been changing my leased equipments from silverchef to other companies as they are scamming us and i believe they are purposely doing this so i cant access to my accounts to move away from them. Just stay away from them.

Silverchef are complete scammers, I have been asking for two months for a copy of my statements and cost break down. The staff blatantly lie.
I have also found out they have been taking money in charity donations without my consent too. I said no one the phone and yet they have taken it anyway

I spoke their call centre today with Johan requesting payout figures. The payout figures provided were roughly $600 more than what it should have been. When probed, Johan was unable to explain the breakdown such a huge difference but mentioned that GST is not included and 4 week notice period needs to be given so that rent is also a sunk cost. None of these things were mentioned to us when we signed up. They are very quick to respond when signing people up for their rent / try / buy schemes but unable or unwilling to provide answers when prompted. When I explained the urgency behind my requesting (potential sale of business) he was unmoved. I asked for the manager - and I was advised that since they are closing in 10 mins, they are in a hurry to go home hence unable to help and manager would not come online. Utterly horrible service - would avoid fellow small businesses to read T&Cs before signing up this company. Some other review also state how they make "unintentional" billing mistakes and only correct when prompted by customers - this seems very dodgy business practice.
DP

Applied for Lease buy of equipment, I was then informed it had been approved. Then a few days later get email saying it had been stopped no reason or call. I had to contact them finally spoke to a senior account manager who told me they needed more info which I supplied on 2 occasions. Told they would get back to me, after multiple emails and phone calls, text messages that have been ignored it’s now three weeks later and i still haven’t heard back. Have now got finance thru my bank much easier to deal with. I would have to say this is one of the worst customer experiences I have had in a very long time.

Quick helpful service.
Thank u

We experienced a very good and professional service from SilverChef.
We’ll recommend to family and friends.
Keep up good job!

Needed to get a commercial upright freezer as ours died, found the one we wanted, saw the banner for SilverChef and thought why not rent with option after 12 months to purchase, after supplying all the documents and photos that they asked for, they declined the application. We have finance on a number of big items (Coffee trailer, Car, Diesel Generator) Have never missed a single repayment and have never had an issue in obtaining finance. Not good enough obviously for SilverChef or the amount wasn't large enough for them to be bothered with. Went with another company and within an hour of 1 email everything was sorted. I will never recommend or use SilverChef ever again.

So annoying! Despite explaining both verbally and in writing on multiple occasions that I am the CEO and not their contact person, I have constantly been emailed with questions, forms and requests for feedback almost to the point of harassment! And ours was a relatively minor contract so goodness knows what they are like on something major. I don't have time for needy and time wasting suppliers!

Great service. Professional, friendly and understanding!

Silverchef is helpful informative and understanding they helped me get what I needed for my cafe and I'm really happy with my equipment I'm satisfied thank you Silverchef 😊

As a buyer, I am thoroughly impressed with Silver Chef’s service. Their “Rent-Try-Buy” model gave me the flexibility to equip my business with high-quality gear without a heavy upfront cost, which has been invaluable. The process was smooth and straightforward, and the team was incredibly supportive, taking the time to understand my business needs and ensuring I had the right options. Silver Chef truly makes buyers feel confident and valued, standing out as a trustworthy partner for any business owner.

I'm writing to express concern regarding our recent return and invoice. We sent back two unused items: a blender and double-head crepe machine. However, the invoice contained incorrect charges.

Fortunately, I caught the error, and you corrected it upon request. This experience raises concerns about the reliability of your billing process.

As valued customers, we expect accuracy and transparency. To maintain trust, we urge you to:

1.⁠ ⁠Review your invoicing process.
2.⁠ ⁠Ensure accuracy.
3.⁠ ⁠Communicate proactively.

We appreciate your prompt correction but encourage improvement to prevent similar incidents.

They are a great company if you’re a big corporation.
If your a small business don’t be fooled by the bells and whistles sounds great when you talk to them, really need to read between the lines, fine print it’s actually really bad. If you don’t you will be stung for $1000s in fees charges, cleaning fees, returning fees, repair fees, fees for charging fees haha and then pay gst on top of it all again and again and again.
I’ve used them in commercial kitchen with companies but they are a tax write off thing so money is no problem.

I’m not just another disgruntled who didn’t read the fine print, I did a 12mth contract, just to rent, $56k equipment $6k bond returned after the contract ended, paid in full never missed a payment
I paid a courier company $2k to return to their depot
Then their charges stung me
For purchased brand new and returned near new (have photo proof cause I’m not silly)
$4k return fee
$8k cleaning fee
$7k repair fee
$6 contact end fee
$35k in charges to return $56k of equipment that I had already paid more in rental fees

So beware the only way silverchef are good is purchase out right, rent to buy you will be stung the price of the equipment at the end and charges even after paying massive amounts of rent
And their short term rental will sting you every charge under the sun
Seen so many hospitality business go bankrupt because of the silverchef after fees and charges, tens of thousands in legal fees and charges, makes you wonder how the do it because they are for the big companies spends ridiculous amounts they can afford to screw over the small guys and still make a killing.
Make sure you really know what your getting yourself in for and make sure you have a tonne of disposable money to send back the products when your done cause you will need it and then some and gst on top of gst on top of ……..

Renee Baker and her Team have always gone above and beyond my expectations.
That makes running my business easy and stress-free.

Thank you