I had a few queries about an experience around gift vouchers, eligibility and when time slots would be available to book. Eryn was very helpful and responded promptly and has offered to follow up and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent... Mehr ansehen
Unternehmen hat geantwortet
Being visually impaired, its a worry trying to get to attend events i grew to love when I had fill vision. With Solverstone, being able to take a personal assistant at no extra cost is such a relief a... Mehr ansehen
Unternehmen hat geantwortet
Im afraid I don’t rate them at all and I haven’t visited yet. Appreciate that this is quite niche however it’s important that people with disabilities are aware. I contacted them ahead of visiting to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Hervorragend
1557 Bewertungen
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Brilliant Customer Service
Having been for the f1 in both 25 and 26, and used their customer service when booking, especially for the first time, they have always been quick to respond and always been very helpful.
This year has been no different, I booked my Landostand tickets on Friday but had yet to add glamping due to looking at other options, but when it did come to booking it, I couldn't it was just saying 'More info' and the option wasn't in my extra's either. Messaged customer service and got a reply in under ten mins from Nicky who then added it to my account for me to purchase, as well as then amending it when I needed to add another. Literal angel, so thank you!
Only thing that has been a bit annoying is that you cannot get a refund/option to cancel shuttle bus tickets. I added them when booking tickets as had accommodation sorted, however they then cancelled on us the day after booking the shuttle tickets. Having now sorted Glamping, I'm left with unnecessary shuttle tickets that someone else could have purchased.
As for the circuit itself, never had a problem. Toilets have always been clean and well stocked bar race day in 2025 when it was rained heavily so of course it did get grubby. But this year, I never waited more than five mins for the toilets, water points or food especially in the Landostand area. One thing I will add is that whilst there was more seating and a tiny bit more cover this year compared to 2025, I still think more seating could be added as well as more shaded/covered areas.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to leave such a detailed review and for returning to Silverstone for both the 2025 and 2026 F1 events. We’re delighted to hear that our Customer Service team have consistently been quick and helpful, and it’s fantastic to know that Nicky was able to assist with your glamping booking so quickly. We’ll be sure to pass your lovely comments on to her!
We’re sorry to hear about the issue with the shuttle bus tickets after your accommodation plans changed. We appreciate how frustrating it is to be left with tickets you no longer need, and we’ll share your feedback with the relevant team for consideration.
It’s also great to hear your positive comments about the facilities and the improvements you noticed this year, particularly around the Landostand area. We appreciate your suggestions regarding additional seating and more shaded and covered areas, and will ensure these are shared with the relevant teams.
Thank you again for your continued support and for sharing such valuable feedback. We look forward to welcoming you back to Silverstone in the future!
Very quick and straightforward…
Very quick and straightforward application. Excellent customer service by the access team.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review. We’re delighted to hear that you found the application process quick and straightforward, and that our Accessibility Team provided excellent customer service.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind comments on to the team. We look forward to welcoming you to Silverstone!
Amazing customer service and extremely…
Amazing customer service and extremely helpful with my enquiries ,totally put my mind at rest
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We’re delighted to hear that our team provided such helpful customer service and were able to answer your enquiries and put your mind at rest.
We really appreciate your kind feedback and will be sure to share it with the team. We hope to welcome you to Silverstone soon!
Outstanding Service!
From originally requesting a link for a Personal Assistant Form, to sending all documents back for a refund, the responses were amazingly quick. Sue has been professionalism personified and I can’t say how much this means to us all. Thank you Sue, you’re a credit to Silverstone!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We’re delighted to hear that the process, from requesting the Personal Assistant Form through to submitting your documents for a refund, was handled so quickly and smoothly.
It’s particularly lovely to hear your kind words about Sue. We’ll be sure to pass your feedback on to her, as we know she’ll be delighted to hear that her professionalism and support made such a positive difference.
Thank you again for taking the time to share your experience, and we look forward to welcoming you to Silverstone!
Quick response from Customer Services…
Quick response from Customer Services with helpful answers to my questions and even a 'link' to the ticketing system for me to use. ( with all the details already waiting on the form pre-filled in for me to use ) - couldn't really be much better.....
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic feedback.
We’re delighted to hear that our Customer Services team responded quickly, provided helpful answers and made the ticketing process as straightforward as possible for you. We really appreciate your kind comments and will be sure to share them with the team.
Thank you again, and we hope you have a fantastic time at Silverstone!
Poor experience provided at the…
Poor experience provided at the Silverstone GP 2026, and access to the podium was restricted despite it being included in the advertising of our ticket. I have made a complaint and requested a partial refund under the Consumer Rights Act 2015, however after waiting over 3 months for a resolution, and a total of 6 weeks for a reply to my latest email, I am left writing this review. A further review will be provided once I know the outcome of the complaint, but for now I will await their response.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
We would like to clarify that tickets for the podium celebrations are not sold as a separate activation, nor is access to the podium area guaranteed as part of the ticket purchase. Fans can access the celebrations via Vale, with access managed in a safe and controlled manner.
At an event of this scale, there may be occasions where access needs to be restricted or temporarily stopped. Where this happens, it is for safety and crowd-management reasons. If you were denied access at any stage, this would have been because it was not considered safe to allow further access at that time.
We fully appreciate that this may have been disappointing, particularly if seeing the podium celebrations was an important part of your day. However, any request for a partial refund must be considered against the product and access actually purchased rather than an expectation of guaranteed podium access.
We apologise again for the delay in responding and appreciate your patience while your complaint is concluded.
Been in contact with Nicky over a few…
Been in contact with Nicky and Ellen over a few months, to get tickets for Silverstone for Christmas present and birthday present.Nicky had been very helpful and very patient with me. and so as Ellen Hopefully I will get some tickets, thanks once again to the both of you.I would also like to thank Elliot who let me know dates as I thought they was Aug. Excellent staff more firms needs staff like Silverstone. Shirley
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review, Shirley. We’re delighted to hear that Nicky and Ellen have been so helpful and patient while helping you with your plans for Silverstone.
It sounds like you’ve put a lot of thought into finding the perfect Christmas and birthday presents, and we’re pleased our team could support you along the way. We’ll be sure to pass your kind comments on to both Nicky and Ellen.
We hope you’re able to secure your tickets and look forward to welcoming you to Silverstone!
Absolutely Incredible Customer Service
I purchased my tickets through the AMEX early access sale, but had an issue with my transport ticket so I raised a ticket through their support page.
Within a couple of hours I had a clear and helpful response.
There were further issues that transpired on the public ticket release date so I got back in touch. Despite this no doubt being their highest traffic day, the response times were incredible and my issue was resolved extremely quickly a professionally.
Particular thanks go to Sam on their customer support team who was with me through this whole process!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to share your fantastic feedback. We’re delighted to hear that our Customer Support team were able to assist with your transport ticket query and provide a clear and helpful response so quickly.
We’re especially pleased that, despite the high volume of enquiries on the public ticket release day, the team were able to resolve the further issues you experienced quickly and professionally.
It’s wonderful to hear that Sam supported you throughout the process. We’ll be sure to pass your thanks and kind comments on to Sam and the wider team.
Thank you again, and we hope you have a fantastic time at Silverstone!
The Silverstone team are always quick…
The Silverstone team are always quick to respond and a pleasure to deal with. One of the few companies that make things easier rather than more difficult.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic feedback. We’re delighted to hear that our team are always quick to respond and a pleasure to deal with.
It’s particularly lovely to hear that you find us one of the companies that makes things easier rather than more difficult. We’ll be sure to share your kind comments with the team.
Thank you again for your support, and we look forward to welcoming you to Silverstone again soon!
Very poor customer service
I was unable to buy tickets during the AMEX presale period as the Silverstone website refused to accept my valid log-in. I contacted them and an agent promised to ring me, but didn't. Rubbish customer service.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for leaving such a detailed review. We are sorry to hear about the issues you experienced during the AMEX pre-sale.
We are pleased to see that you were able to successfully complete your booking for the 2027 Formula 1 British Grand Prix. However, we are sorry that our customer service team did not call you as promised to arrange payment. We appreciate how disappointing this must have been, particularly when you had already taken the time to contact us for assistance.
We will ensure your feedback is shared with the team, as we recognise that when a callback is promised, it is important that we follow through.
Thank you for your patience and for bringing this to our attention. We hope you enjoy the 2027 Formula 1 British Grand Prix.
Needed a bit of help with tickets as in…
Needed a bit of help with tickets as in truth wasn’t sure what to buy
I have had two interactions with silverstone - on both have to say the experiences were positive, and completely flawless. Val & Elliot are caring and extremely good at their job! Thank you so
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We’re delighted to hear that both of your interactions with our team were positive and that Val and Elliot were able to provide the help and guidance you needed when choosing your tickets.
It’s wonderful to hear that they were caring and made the process feel completely seamless. We’ll be sure to pass your kind feedback on to both of them.
Thank you again, and we hope you have a fantastic time at Silverstone!
Wrong day, time and race
I had seriously messed up in my hast to buy tickets for my elderly parent. Not knowing anything about motor racing of any sort I purchased what I thought was silverware F1 tickets. It wasn't until I told my dad that he informed me I had paid for the wrong thing. I emailed in my panic and I was advised and supported to buy the best tickets for our first ever experience. My customer service rep was kind, understanding and patient. Thank you Niki
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for sharing your experience. We’re delighted to hear that we were able to help when you realised you had purchased the wrong tickets and that our team made the process of finding the right tickets for you and your dad easy and stress-free.
It’s lovely to hear that we were kind, understanding and patient, particularly as this was your first ever motor racing experience.
We hope you and your dad have an amazing first experience at Silverstone and create some fantastic memories together!
I booked two tickets for Silverstone…
I booked two tickets for Silverstone F1. On the lead-up to it, the communication was good. Marketing was simple, easy to understand and access to the ticket platform on the day worked well. Following this, I contacted the accessibility team, who I cannot praise enough. They responded within minutes, sorted out my query, and processed an application within 24 hours. The team were great, made it easy, and enjoyable experience.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to share your fantastic feedback. We’re delighted to hear that you found the communication in the lead-up to the event clear and helpful, and that accessing the ticket platform on the day was straightforward.
It’s especially wonderful to hear your kind words about our Access Team. We’re pleased they were able to respond quickly, resolve your query and process your application within 24 hours, helping to make the experience as easy and enjoyable as possible.
We’ll be sure to pass your lovely feedback on to the team. Thank you again, and we hope you have a fantastic time at Silverstone!
Superb customer service
Superb customer service, even before our tickets were purchased.
I had a few questions regarding the personal assistance scheme as we had not attended before, I sent in an enquiry and the information that was given to me was exactly what I needed. Thank you for the advice and the caring service.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We’re delighted to hear that you received such helpful service from our team, even before booking your tickets.
We understand that attending an event for the first time and using our Personal Assistance Scheme may come with questions, so it’s great to know that the information provided gave you the reassurance and guidance you needed.
We’ll be sure to share your kind feedback with the team. Thank you again, and we look forward to welcoming you to Silverstone!
Silverstone accessibility team
The silverstone accessibility team made it incredible easy to book my tickets with lots of useful advice for my partner who has mobility issues.
They responded to all my many questions with speed and made it a stress free process.
Thankyou
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We’re delighted to hear that our Accessibility Team made the ticket booking process so easy and stress-free, and that the advice provided was helpful when planning your visit with your partner.
It’s great to know that the team were able to respond quickly to all your questions and provide the support you needed. We’ll be sure to share your kind feedback with them.
Thank you again, and we look forward to welcoming you both to Silverstone!
As a Carer for my wife
As a Carer for my wife, I applied for the 2027 F1 BGP PA refund. We were pleasantly surprised to hear that it was approved and my ticket will be refunded.
It is a great example of a famous institution supporting people with disabilities and helping make all events accessible to all. Thank you Silverstone
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your kind feedback. We’re really pleased to hear that your application for the 2027 F1 Personal Assistant ticket was approved and that we were able to assist.
Accessibility and ensuring that everyone can enjoy their experience at Silverstone are very important to us, so it’s wonderful to hear that this support made a positive difference for you and your wife.
Thank you again for your lovely comments, and we look forward to welcoming you both to Silverstone in 2027!
Great Experience!
I booked tickets from Australia and booking the F1 tickets was very easy. I did make a silly mistake on how I ordered separate parking but Ellen from Silverstone Hospitality sorted everything for me straight away!
Made a great experience even better!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review! We’re delighted to hear that booking your F1 tickets from Australia was such an easy experience.
It’s great to know that Ellen was able to quickly sort out your parking and make the experience even better. We’ll be sure to pass on your kind comments to her.
We hope you have an amazing time at Silverstone and enjoy the F1 weekend!
Quick reply and great help resolving a…
Quick reply and great help resolving a query.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a review!
We are glad to hear the team responded quickly and were able to give you the help you needed.
We really appreciate your feedback and look forward to welcoming you to Silverstone soon!
Had to contact them after purchasing F1…
Had to contact them after purchasing F1 tickets, their confirmation email doesn't tell you what you've purchased like it did for 2026 tickets, they say it's a glitch it's not it's a bid more than that, I'm sure I wasn't the only one to have to confirm what I purchased. Stil, they got back to me super quick even if I'm dubious of their reasons.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a review. We’re pleased to hear that our Customer Service team responded quickly to your query and were able to confirm your purchase for you.
We’re sorry for the confusion caused by the information provided in your confirmation email. We appreciate you bringing this technical issue to our attention, as it enabled our IT team to identify and rectify the problem. We completely understand why you got in touch and appreciate that, unfortunately, this does not change the confusion you experienced when expecting a more detailed confirmation email.
For future reference, your full booking information will always be available to review through your Silverstone account online.
Thank you again for raising this with us, and we hope you have an amazing time at Silverstone in 2027!
Booking amendment
I made a mistake in my booking and after a quick message the team resolved my problem in 24 hours at an extremely busy time. Thank you.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave such a positive review. We’re pleased to hear that our team were able to resolve your booking issue quickly, especially during such a busy period.
We really appreciate your kind words and are glad we could help. We hope you have a fantastic experience at Silverstone!
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