I had a few queries about an experience around gift vouchers, eligibility and when time slots would be available to book. Eryn was very helpful and responded promptly and has offered to follow up and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent... Mehr ansehen
Unternehmen hat geantwortet
Being visually impaired, its a worry trying to get to attend events i grew to love when I had fill vision. With Solverstone, being able to take a personal assistant at no extra cost is such a relief a... Mehr ansehen
Unternehmen hat geantwortet
Im afraid I don’t rate them at all and I haven’t visited yet. Appreciate that this is quite niche however it’s important that people with disabilities are aware. I contacted them ahead of visiting to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Hervorragend
1557 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Completely ruined two boys birthday by…
Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way and didn't even offer us an alternative event on the day just nothing. When writing they just said you can book in the next 12 months. No mention of the costs incurred for this experience nor an apology. For the price I expect a lot better.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
We are genuinely sorry to hear how disappointed you and your family were, particularly as this was meant to be a special celebration for two birthdays.
Having reviewed the circumstances, we understand your frustration regarding the cancellation notification being sent to the incorrect email address. This appears to have been an isolated issue. We do not ordinarily experience problems with customer contact details or cancellation communications, and we are looking into how this happened to ensure we understand exactly where the process failed on this occasion.
We also fully appreciate that simply arriving to find the experience cancelled, after travelling a considerable distance, would have been extremely upsetting.
Super speedy response and knowledgeable…
Super speedy response and Ellen was very knowledgeable about the venue and event. Helped me upgrade tickets from General Admission to Grandstand seats.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re pleased to hear that Ellen was able to assist you so quickly and provide knowledgeable advice about the venue and event.
We’re glad she could help with your ticket upgrade, and we look forward to welcoming you to Silverstone!
The help I received from Grace was…
The help I received from Grace was exceptional , efficient and with excellent communication throughout.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a kind review!
We’re pleased to hear that Grace provided exceptional and efficient service, with excellent communication throughout. We’ll be sure to pass on your lovely comments to her, and we look forward to welcoming you to Silverstone!
Excellent customer service when I made…
Excellent customer service when I made contact via email to the customer service team. Within hours I had a response and my questions were answered. Extremely impressed thank you Sam for being amazing.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind feedback!
We’re delighted to hear that Sam was able to respond so quickly and answer all your questions. We’ll be sure to pass on your kind words to Sam. It’s wonderful to know you were so impressed with the service, and we really appreciate you taking the time to share your experience.
We look forward to welcoming you to Silverstone again soon!
Excellent customer service
Excellent customer service, had issue after checkout, noticed id been overcharged due to booking assuming 4 adults. swiftly resolved and refund for overcharge issued.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for you taking the time to leave feedback!
We’re pleased to hear that our customer service team was able to resolve the issue quickly and arrange the refund for the overcharge. We’re glad we could put things right for you, and we really appreciate you taking the time to share your experience.
We look forward to welcoming you to Silverstone soon!
Great customer service
Fast comprehensive responses from customer services after I raised a query online; they resolved the matter quickly and approached it from a perspective of helping the customer.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your wonderful feedback!
We’re delighted to hear that our customer service team responded quickly and comprehensively, and that you felt they genuinely approached your query with your needs in mind.
We really appreciate you taking the time to share your experience.
Question response
Immediate reply to my request from an actual person.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind feedback!
We’re delighted to hear that you received a prompt response from a member of our team. Providing quick, personal support is really important to us, so it’s great to know this made a positive impression.
Thanks again for taking the time to leave a review!
I made a mistake with my Booking I felt…
I made a mistake with my Booking I felt under pressure with only five minutes to do my booking and I couldn’t actually choose what I wanted straight away so I put a ticket in and Ellie sorted it out for me within 24 hours. I was happy with my purchase, she was excellent thank you very much, Ellie.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review!
We’re really pleased to hear that our team were able to resolve everything for you quickly and make sure you were happy with your booking. We understand that booking under time pressure can be stressful, so it’s great to know we were able to provide the support you needed. We’ll be sure to pass your kind feedback on to her.
Thank you again, and we hope you have a fantastic time!
Access support
The team were fantastic and supportive when helping me to arrange my access requirements. They were quick with their communication and empathetic throughout.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your kind words!
We’re delighted to hear that our team were able to support you with your access requirements and that you found our communication quick and empathetic.
We really appreciate you taking the time to share your experience, and we hope to welcome you to Silverstone soon!
Quick and fast to rectify my problem…
Quick and fast to rectify my problem very satisfied the the customer service that I received
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We are pleased to hear that our Customer Service team were able to rectify your issues promptly and that you have left satisfied with your experience.
We really appreciate your kind words, and look forward to welcoming you to Silverstone soon!
Very helpful
Staff very helpful with my accessability queries and very prompt in replying
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a review. We’re delighted to hear that our Access Team were so helpful with your queries and responded promptly.
We really appreciate your kind feedback and will be sure to share it with the team. We look forward to welcoming you to Silverstone!
Forgot to add Park and Ride tickets
I had a small issue with my enclosure booking and fired a message to the Silverstone team. Ellen was incredibly helpful and insightful.
Thank you again for helping correct my mistake. Really appreciate it!!!’
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We’re delighted to hear that Ellen was able to help resolve the issue with your enclosure booking and make the process straightforward for you.
We’ll be sure to pass your kind comments on to Ellen. We’re always happy to help, and we’re pleased we could put things right for you.
Thank you again for your feedback, and we hope you have a fantastic time at Silverstone!
Good Service!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review! We’re pleased to hear you received good service from our team.
We really appreciate you taking the time to share your feedback!
I purchased a concert ticket for the…Robbie Williams opening the start of the British Grand Prix
I purchased a concert ticket for the start of the British F1 Grand Prix for next year for the one and only Robbie Williams
Bonus also because I’ve always had a interest in F1 and when our Son was a professional go-karter in Europe , we had the great pleasure of meeting quite a lot of the F1 drivers past and present and some who was actually racing with our son and is now part of the F1 family
Due to complication health problems I have to always have a companion with me , just in case I had a problem !! I emailed Silverstone , with all the information they asked for and with 24 hours they emailed me and said that they have isssued me a free of charge a plus one ticket to match mine
Absolutely great service thank you Silverstone xx
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to share your wonderful experience. It sounds like you have some fantastic memories of motorsport through your son’s karting career, so we’re delighted that you’re looking forward to combining your love of F1 with seeing Robbie Williams at Silverstone next year!
We’re especially pleased that our Accessibility Team were able to assist with your PA ticket and make the process quick and straightforward. We understand how important it is to have the right support in place so you can enjoy your visit with confidence.
Thank you again for your lovely feedback. We look forward to welcoming you and your companion to Silverstone for what we hope will be a fantastic weekend!
Refund of tickets bought for the wrong event
They reply, on the time when they say they were going to reply.
They consider my honest mistake and refunded my purchase when they were not oblied to do so.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave such a lovely review. We’re pleased to hear that our team kept you updated when they said they would and were able to resolve your query to your satisfaction.
We understand that mistakes can happen, and we’re glad we were able to consider the circumstances and provide a refund on this occasion. We really appreciate your kind feedback and hope to welcome you to Silverstone soon!
On electronically booking F1
On electronically booking, parking options weren't clear, but on emailing the enquiries email the staff were very efficient and got my booking properly sorted out very quickly. Overall I was very happy with the service provided.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your review. We’re pleased to hear that, despite some initial difficulty understanding the parking options when booking online, our Enquiries team were able to assist and get everything sorted quickly and efficiently.
We really appreciate your kind comments about the service you received from the team, and we’ll be sure to pass your feedback on to them. We’ll also take your comments regarding the clarity of the parking options on board as we look to improve the booking experience.
Thank you again, and we hope you enjoy your next visit to Silverstone!
Excellent customer service
Excellent customer service. They actually knew my problem before speaking to me and pre empted the solution!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review. We’re delighted to hear that our team were able to understand your query and anticipate the solution before you even had to explain the issue in full!
It’s great to know that we could make the process so straightforward for you. We really appreciate your kind feedback and will be sure to share it with the team.
Thank you again, and we look forward to welcoming you to Silverstone soon!
F1 carers ticket support
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she replied to my emails almost straight away (and this was on ticket release day) which made the process very simple. Thanks.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We’re delighted to hear that you had an excellent experience booking your F1 tickets and that Katie was able to make the process of exchanging your ticket for a Carer’s ticket and arranging disabled platform viewing straightforward.
It’s particularly great to hear that Katie was able to respond so quickly, especially on ticket release day, and provide the support you needed.
We’ll be sure to pass your kind feedback on to Katie. Thank you again, and we look forward to welcoming you to Silverstone!
A difficult issue of buying too many F1…
A difficult issue of buying too many F1 tickets in error was resolved without question.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a review. We’re pleased to hear that our team were able to resolve the issue with your F1 ticket purchase quickly and without any hassle.
We understand that mistakes can happen, and we’re glad we could help put things right for you. Thank you again for your feedback, and we hope you have a fantastic time at Silverstone!
VERY DISAPPOINTED
Attended the ELMS event. Felt very intimidated on the Saturday with the thousands of fans who were clearly not there to watch the racing, crowd control was lacking and it was dangerous at times. Toilets were not very well maintained. On the Sunday we got kicked out of the stand we were watching the podium presentations in, and when we asked if we could wait until the presentations were over we were told no. Very disappointed, not experienced this before and we attend a lot of events at Silverstone. Completed feedback form, not had response.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback following the ELMS event. We are very sorry to hear that your experience fell short of the standard you have come to expect from Silverstone, particularly as you regularly attend events with us.
We are concerned to hear your comments regarding the crowding and crowd management on Saturday, and that you felt intimidated and that the situation became dangerous at times. We also apologise that the toilets were not maintained to the standard you would expect.
We are equally sorry to hear about your experience on Sunday when you were asked to leave the grandstand during the podium presentations. We appreciate how disappointing this must have been, particularly when you simply wanted to remain until the presentations had finished.
We are also sorry that you have not yet received a response to the feedback you submitted. This is not the level of service we aim to provide, and we will ensure your comments are shared with the relevant teams so that your concerns can be reviewed.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disappointment caused.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.