Simplex Bewertungen 

Antwort von Simplex

5. Aug. 2024

Hello,

Thank you for the review.

I have reviewed your payment and found that this transaction encountered a rare technical difficulty.

Due to this issue, I was forced to cancel your payment. First, I would like to apologize for any inconvenience this has caused you.

Please know that your card was not charged for this payment - it was a credit card authorization check rather than a charge.
The authorization hold was voided successfully and the charge should clear from your bank statement in the next 1-3 business days.
If for some reason it still does not display correctly within 3 business days, please let us know.

If you wish, you may issue a new payment attempt at any moment.

Thank you for your patience and for choosing Simplex!

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

23. Juli 2024

Hello,

Thank you for getting in touch!

I am very sorry to hear about the difficulties the fees applied to your transaction have caused you.

Please be informed that the fees charged for your payments allow us to serve you in the most efficient and timely manner possible. Our fees can generally range between 3.5 and 5% of the total purchasing amount, with a minimum fee of 10 USD.

I would like to clarify that you are always able to see the exact amount of cryptocurrency you will receive, with the fees already deducted and the exchange rate at the time of your purchase applied, on the checkout page. At this stage, you have the option to either proceed with your payment, or opt out of the process entirely, should the amount seem unsatisfactory.

Nonetheless, we are always striving to lower our costs for your convenience – therefore, you are most welcome to try and issue a new transaction at a slightly later time, and we will do everything we can to charge you the most reasonable amount, all the while providing you with excellent services.

Please do not hesitate to let us know should you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

21. Juli 2024

Hello,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

21. Juli 2024

Hello,

Thank you for getting in touch!

I am very sorry to hear about the difficulties the fees applied to your transaction have caused you.

Please be informed that the fees charged for your payments allow us to serve you in the most efficient and timely manner possible. Our fees can generally range between 3.5 and 5% of the total purchasing amount when purchased from one of our partners and on Simplex.com the fee can range from 13 to 17% with a minimum fee of 10 USD.

I would like to clarify that you are always able to see the exact amount of cryptocurrency you will receive, with the fees already deducted and the exchange rate at the time of your purchase applied, on the checkout page. At this stage, you have the option to either proceed with your payment, or opt out of the process entirely, should the amount seem unsatisfactory.

Nonetheless, we are always striving to lower our costs for your convenience – therefore, you are most welcome to try and issue a new transaction at a slightly later time, and we will do everything we can to charge you the most reasonable amount, all the while providing you with excellent services.

Please do not hesitate to let us know should you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

16. Juli 2024

Hello,

Thank you for getting in touch!

Kindly note, that Simplex is only the payment processor for Fiat to Crypto transactions and we do not ask for additional fees to be paid to receive your purchase nor do we provide any goods or subscriptions for cryptocurrency purchases.

I am very sorry to hear about the difficulties the fees applied to your transaction have caused you.

Please be informed that the fees charged for your payments allow us to serve you in the most efficient and timely manner possible. Our fees can generally range between 3.5 and 5% of the total purchasing amount, with a minimum fee of 10 USD.

I would like to clarify that you are always able to see the exact amount of cryptocurrency you will receive, with the fees already deducted and the exchange rate at the time of your purchase applied, on the checkout page. At this stage, you have the option to either proceed with your payment, or opt out of the process entirely, should the amount seem unsatisfactory.

Nonetheless, we are always striving to lower our costs for your convenience – therefore, you are most welcome to try and issue a new transaction at a slightly later time, and we will do everything we can to charge you the most reasonable amount, all the while providing you with excellent services.

Please do not hesitate to let us know should you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

15. Juli 2024

Hello Hanspeter,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I can see your case was transferred to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Antwort von Simplex

6. Juli 2024

Hello,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support