This was my first time using Six Star Cruises and the whole experience was absolutely brilliant. My Concierge Grant went way beyond what could be expected. Not only was he available on a Sunday, he... Mehr ansehen
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We had to call SixStarCruises after we had booked as we couldn't get online to set up our an account. Rebecca was VERY pleasant and knowlegeable. She had to refer the problem to the tech side... Mehr ansehen
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I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Mehr ansehen
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I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Mehr ansehen
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4,9
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1512 Bewertungen
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Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Very helpful for booking
Very helpful for booking. Excelent ama seigne cruise.
Outstandingly the worst thing was the "Trustpilot" review process which does not allow reviews unless one logs in and must have codes sent to ones email Merely designed limit comments to those from nerds.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our team helpful when booking your cruise and that you had such a positive experience. Providing expert advice and making the booking process as smooth and straightforward as possible is always our goal.
We truly appreciate your feedback and your kind comments about the service you received. Thank you for choosing SixStarCruises. We look forward to assisting you with your future luxury cruise holidays.
Kind regards,
Customer Relations
This was an incredibly easy process
This was an incredibly easy process to book our flights and cruise and cannot recommend Laura Wing enough. Laura found us exactly what we needed, explained everything clearly and sorted our cruise booking efficiently. Excellent service.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Tracy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I dealt with Elizabeth Wright
I dealt with Elizabeth Wright. I wanted to organise a trip involving a cruise around Japan. It had various time constraints and is to be my swansong as I have a degenerative condition affecting use of my legs. Throughout Elizabeth was knowledgeable, kind and a good communicator. I hope the holiday is as good as she was.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Elizabeth was able to help you plan this very special trip and that you found her knowledgeable, kind and communicative throughout. Your kind words will mean a great deal to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca sorted us out!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave us a review.
We are delighted to hear that Rebecca was able to assist you and help get everything sorted for your booking. Providing outstanding customer service is something we pride ourselves on, so it is wonderful to know that Rebecca made a positive difference to your experience.
We will be sure to pass on your kind comments to Rebecca, who will be delighted to receive your feedback.
Thank you for choosing Six Star Cruises. We look forward to assisting you again in the future.
Kind regards,
Customer Relations
I dealt with Jodie Doyle and Rebecca…
I dealt with Jodie Doyle and Rebecca Rimmer at SixStar.
Both were excellent and the best part was very prompt email and phone responses. They called and emailed when they said they would.
Thanks to both.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Jodie Doyle and Rebecca Rimmer provided you with excellent service throughout your booking experience. We understand how important prompt and reliable communication is, so it is especially pleasing to know that both Jodie and Rebecca kept in touch as promised and responded quickly to your emails and telephone calls.
Your kind comments will be shared with them both, and we are sure they will be delighted to know their efforts made such a positive impression.
Thank you for choosing Six Star Cruises. We truly appreciate your feedback and look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relations
Sandie Collier is straightforward and…
Sandie Collier is straightforward and very knowledgeable. She immediately puts you at your ease and gives honest and sensible advice. Use her all the time
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for your wonderful 5-star review and for your continued trust in Six Star Cruises.
We are delighted to hear that Sandie Collier consistently provides the straightforward, knowledgeable service you have come to expect. It is fantastic to know that her honest advice and friendly approach help put you at ease when planning your cruises.
Your kind words will mean a great deal to Sandie, and we will be sure to pass on your feedback to her.
Thank you for choosing Six Star Cruises time and time again. We look forward to helping you plan many more unforgettable holidays in the future.
Kind regards,
Customer Relations
Your advice and guidance was absolutely…
Your advice and guidance was absolutely first class and imperative as it was our first time river cruising… Hundred percent recommend
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that you found our advice and guidance first class, especially as this was your first river cruise. Planning a new type of holiday can feel a little daunting, so it is fantastic to know that our team was able to provide the support and reassurance you needed throughout the process.
Your recommendation means a great deal to us, and we are grateful for your trust in Six Star Cruises.
We hope you have an unforgettable river cruise experience and look forward to helping you plan many more adventures in the future.
Kind regards,
Customer Relations
Elizabeth gave a totally professional…
Elizabeth gave a totally professional service from answering the phone through to completing the booking.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest
Thank you for your review,
We are very Happy to hear that Elizabeth provided such a professional service from your initial enquiry right through to completing your booking. We will be sure to pass on your kind comments, as recognition like this means a great deal to our team.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer relations
I needed someone e to trust!
I am recently bereaved and needed to find someone to trust with an expensive cruise to celebrate my 80th birthday.
Having dealt with Laura Wing of Six Star Cruises previously I wouldn’t have trusted anyone more to help me with this new booking.
She went above and beyond to be kind and empathetic about my needs and secured exactly what I was aiming for - including an excellent pricing.
She is an absolute asset to Six Star Cruises.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your experience.
Firstly, please accept our sincere condolences on your recent bereavement. We are truly touched that you placed your trust in Laura to help arrange such a special cruise to celebrate your 80th birthday.
We are delighted to hear that Laura provided the kindness, empathy and support you needed, while securing the perfect cruise and excellent value for your booking. Your comments perfectly reflect the high level of personal service that we strive to deliver, and we will ensure that your wonderful feedback is shared with her.
Thank you once again for your kind words. We hope you have a fantastic birthday celebration and create many special memories on your cruise.
Kind regards,
Customer Relations.
Looking forward to our upcoming Rhone…
Looking forward to our upcoming Rhone cruise booked with Elizabeth. She is always knowledgeable and quick to reply to any questions we always have.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest
Thank you for leaving your review.
Six Star Cruises and River Voyages are delighted to receive a review of this nature for Elizabeth. You review will be shared with Elizabeth and her manager, thankyou for your kind words.
Thank you again.
Kind regards
Customer Relations
Professional helpful service from Erin…
Professional helpful service from Erin both when booking and subsequent queries.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Mrs McCabe
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Can’t speak highly enough….
We currently have 2 cruises booked with Rebecca Rimmer. She is absolutely lovely to deal with…..friendly, efficient and goes the extra mile. Last week she rang me on her day off. She always has time and I never feel hurried. I can’t speak highly enough of Rebecca.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Very helpful and knowledgeable
We’ve just booked another cruise with Sixstarcruises and Rebecca could not have been more helpful in providing information and organising everything for us.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
1st class service
The booking process with Six Star Cruises is very easy and they send the paperwork within half an hour of booking.
Rebecca Rimmer who we have delt with for a few years is 1st class and very easy to deal with, we can recommend using her.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that you found the booking process straightforward and that your paperwork was received so promptly. Providing an efficient and seamless service is something we strive for, so it is fantastic to know this met your expectations.
We are especially pleased to hear your kind comments about Rebecca. It is wonderful that she has been looking after your cruise arrangements for a number of years, and we will be sure to pass on your feedback. I know she will be delighted to hear that you consider her first class and easy to deal with.
Thank you for your continued trust and recommendation. We truly appreciate your loyalty and look forward to assisting you with many more memorable cruises in the future.
Kind regards,
Customer Relations.
Great for taking bookings, useless when advocacy is needed
Having booked multiple luxury voyages through Six Star Cruises, we expected genuine client representation when our recent Scenic Danube cruise devolved into a stranded, three-night stationary stay in Passau.
Instead of acting as a specialist luxury concierge, Six Star functioned purely as a passive post office. Throughout the entire ordeal, their customer relations team simply forwarded canned responses back and forth between us and the cruise line.
When challenged on why their commercial account managers did not intervene with Scenic on behalf of repeat, high-spending clients, they hid behind legal technicalities and ABTA fine print. There was zero active advocacy, zero attempt to leverage their commercial relationship with Scenic, and zero support when things went wrong.
Selling luxury cruises to willing clients is easy. Demonstrating value as an agent requires standing up for customers when a supplier fails. Six Star completely abandoned that duty of care. As a direct result, we have taken our future business elsewhere.
27. Mai 2026
Bewertung ohne vorherige Einladung
Great service
I have made enquiries through Laura although not yet booked a cruise.
She is very knowledgeable,pleasant and helpful and has a great can do attitude.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Laura. She takes great pride in providing knowledgeable, friendly, and helpful service, so it is fantastic to know that her expertise and can-do attitude made such a positive impression during your enquiry.
We truly appreciate your kind words and look forward to assisting you further when you are ready to book your cruise.
Kind Regards
Customer Relations.
Second cruise booked and won't be the last
This is the second cruise we have booked with Cruise 118/RiverVoyages. The river cruise with AMA Waterways was very good. The booking experience was great, although a couple of things were a little confusing, but were ironed out. One was with tipping. I hadn't realised our booking included tips, so we had a nice surprise and didn't have to include them when on the cruise. It could have been clearer. But a small matter. I would use them again for sure. Thank you very much.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Tony
Thank you for leaving your review.
Its great to know that your recent cruise with AMA Waterways was very good. I am glad that any confusion at booking was resolved. Most of the river cruise lines do include tips as standard.
We are delighted to know that you would book with us again and look forward to helping you with your next cruise.
Thank you again for leaving your review.
Kind regards
Customer Relations
Rebecca has been absolutely fantastic…
Rebecca has been absolutely fantastic with sorting out our cruise & stay booking for November 2027. She managed to transfer the deposit from an existing booking we no longer wanted over to a completely new booking. The hotels pre and post cruise are amazing and we cannot thank her enough. A brilliant job by Rebecca and we would definitely recommend her for your Six Star bookings 😊
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Colette
Thank you for your review.
Its lovely to read this review for Rebecca and we are delighted to know she has been fantastic helping you with amending your booking.
We will share your review with Rebecca and her manager, she will be so pleased you are recommending her.
Thank you again for taking the time to leave your review.
Kind regards
Customer Relations
Fantastic Rebecca at Six Star Cruises
We have been booking cruises through Six Star and the wonderful Rebecca Rimmer for a few years now, and have just booked a long one for next week sailing with Regent. Rebecca is absolutely fantastic. She understands us as customers, and goes out of her way to help us - very kind, thoughtful, efficient, quick and professional - and all done with a lovely laugh. We would never go anywhere else to book cruises. Thank you thank you Rebecca, for everything!!!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear of your positive experiences with Six Star Cruises and, in particular, with Rebecca Rimmer. Your kind words regarding her professionalism, efficiency, thoughtfulness, and dedication to delivering exceptional service will mean a great deal to her.
We are thrilled that you have booked another exciting Regent voyage and would like to thank you for your continued loyalty and trust in both Rebecca and Six Star Cruises.
We truly appreciate your recommendation and look forward to assisting you with many more memorable cruises in the future.
Kind Regards
Customer Relations.
A great service a great price and an…
A great service a great price and an honest and knowledgeable agent ( Rebecca)..
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sixstarcruises
Dear Ray
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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