The wrong item was sent out to me,a cheaper version of what I paid for.When contacted I was told they didn’t have what I ordered and paid for in stock! Sent me a returns label,parcel was returned ,tra... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Contacted Smart & Secure via email regarding shade driver battery not charging. Within an hour customer services replied. Requested me to return product via Freepost address, for them to check to see... Mehr ansehen
Unternehmen hat geantwortet
I went to showroom in Halesowen to view door smartlock range. All good, reception information & product knowledge was excellent, they couldn’have been more helpful. When at home,& fitting the new... Mehr ansehen
Unternehmen hat geantwortet
I have been working with the team at Smart and Secure for over a year defining all the kit for our new home. The technical advice has been fantastic, there is not only a great understanding of all the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Unternehmen für Gebäudeautomation
- Elektrofachmarkt
- Heimwerkermarkt
- Sicherheitsausrüstungsgeschäft
- Geschäft für Audiogeräte
Vom Unternehmen geschrieben
Welcome to the official home of Smart & Secure Centre, where we have a helpful, committed and friendly team to show you the latest Smart Home, Security and Automation products for your home or business. Established in 2020, Smart & Secure are endeavouring to provide a wide array of Smart Home Automation and Security products to both the public and the trade. We are based in the West Midlands with a 5000sq/ft smart showroom which incorporates quality products and expert staff that are able to assist you.
Kontaktinformationen
93 Dudley Road, B63 3NS, Halesowen, Vereinigtes Königreich
- 01384900262
- info@smart-secure.co.uk
- smart-secure.co.uk
4,1
Gut
62 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great all round Products are great …
Products are great …. Customer service is excellent
14. Mai 2024
Antwort von Smart & Secure Centre
Hi Richard,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Rapid delivery, best price, as expected
The only place to buy from for smart home stuff. If they don’t have what you want on the site, don’t be shy to ask them.
10. Mai 2024
Antwort von Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Antwort von Smart & Secure Centre
Hi Jonathan,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Antwort von Smart & Secure Centre
Hi Christopher,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great place to buy from
Good selection of stuff that is otherwise hard to find. Delivered quickly. Good price.
10. April 2024
Antwort von Smart & Secure Centre
Hi Sarah,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Called company before purchasing…
Called company before purchasing excellent advice given. Will use again
8. April 2024
Antwort von Smart & Secure Centre
Hi Carl,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great customer service
Had some trouble with my address but responded very quickly and package arrived the very next day. Great customer service. They were vey polite and professional.
22. März 2024
Antwort von Smart & Secure Centre
Hi Jack,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Great customer service
Great customer service, good value and products delivered on time.
23. Jänner 2024
Antwort von Smart & Secure Centre
Hi Nimesh,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Antwort von Smart & Secure Centre
Hi John,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Antwort von Smart & Secure Centre
Hi John,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Easy to use website and good service
28. November 2023
Antwort von Smart & Secure Centre
Hi Andrew,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
Very helpful staff and speedy delivery.
7. November 2023
Antwort von Smart & Secure Centre
Hi Craig,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team.
My second purchase an Aqara G3 camera
My second purchase an Aqara G3 camera, Chloe and colleagues always super helpful, hoping to expand our smart home, this will be my go to shop.
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von Smart & Secure Centre
Hi Paul,
Thank you so much for your review. We're glad your pleased with your experience, If you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart & Secure Team
Used these guys many times
Used these guys many times, great offers, super speedy delivery and always accurate contents.
6. Oktober 2023
Antwort von Smart & Secure Centre
Hi Sunny,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Antwort von Smart & Secure Centre
Hi Christina,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Excellent order process communications…
Excellent order process communications and advice prior to purchase. Very responsive. A very good experience ordering products from this company
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von Smart & Secure Centre
Hi Nick,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
business ethics they took my money then tell me there out of stock so they would reimburse me it took 20 seconds to take my money and a week to pay it back also I asked why advertise a product if it i
they are lying when I asked them why are they still advertising the product I wanted they said there were sorry and told me they had taken it down 2 weeks later I looked on there website and there still there anyway I have bought them elsewhere and I'm happy with what I bought safe and secure are a joke dave chong
13. August 2023
Antwort von Smart & Secure Centre
Thank you for bringing your concerns to our attention. We apologise for any inconvenience you have experienced in regards to your recent purchase.
We understand the frustration that can arise when there's a delay in receiving a refund. Please allow us to clarify the situation. As soon as we discovered that the product you ordered was out of stock, our team immediately contacted you by email and initiated the refund process on our end. However, please note that it might take a few days for the refund to reflect in your bank account due to standard processing times.
We would like to address the misunderstanding about the product's availability on our website. We take great care to keep our website updated in real-time. Following the realisation that the product was out of stock, we promptly marked it as "out of stock" on the product landing page. If you visit the product page, you will see a clear note indicating that the product has either been discontinued by the manufacturer or is no longer available in our inventory.
Your satisfaction is of upmost importance to us, and we are dedicated to resolving this matter to your complete satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to help you throughout this process.
Once again, we apologise for any confusion and inconvenience you've experienced. We appreciate your understanding and patience as we work to ensure your refund is processed smoothly.
Thank you for your trust in our brand, and we hope to have the opportunity to serve you better in the future.
I found them very good and reliable
I found them very good and reliable. The product I reviewed was as good as the product I received. I would recommend to anyone.
3. Juli 2023
Antwort von Smart & Secure Centre
Hi Peter,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Antwort von Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
Extra Step by the shop
Called me before sending product to ensure that it would be compatible with my smart home - a nice touch which saves me (and probably themselves) some hassle down the road if I'd ordered for a non suitable system.
4. Juni 2023
Antwort von Smart & Secure Centre
Hi Chris,
Thank you so much for your review. We're Glad to hear your pleased with your experience, if you require any further assistance please don't hesitate to contact us.
Kindest Regards,
The Smart - Secure Team
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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