S'more'a'licious Bewertungen 220

TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutel... Mehr ansehen

Bewertet mit 5 von 5 Sternen

De-licious! I’ve tasted various products from S’morealicious and they are the best marshmallows I’ve ever had. The quality too. The lemon and white choco marshmallows were absolutely divine!! 100% rec... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Smorealicious is defo a brand I reccomend to everyone, Laura is such a kinds hearted soul and always meets the customers needs, her products are the best quality and I cannot eat any other chocolate n... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Exquisite goodies, the most beautifully rich chocolate that actually tastes like chocolate! And the fluff- wow! So creamy and luxurious. There’s a reason I repeatedly buy from Laura, the quality is ex... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Süßwarengeschäft
  2. Schokoladengeschäft
  3. Süßwaren
  4. Süßwarengroßhändler
  5. Geschenkeladen

Vom Unternehmen geschrieben

S'more'a'licious are the U.K & Ireland's award winning only leading confectionery brand specialising in Handcrafted Gourmet Marshmallow products and Luxurious S'mores Toasting Kits. Bursting with innovative flavours our luxury marshmallow range delivers a gourmet twist on a classic treat. Along with being halal our marshmallows have been awarded a Gold award in the Free From Food Awards. Handcrafted in small batches with the finest ingredients our products contain no artificial colours, flavourings or preservatives.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

220 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

Great hand made products

Great hand made products. The quality of the chocolate is super and the different flavours are great. The marshmallows are fluffy and have so many amazing flavours.

29. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The absolute BEST chocolate and…

The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutely need to!

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

De-licious

De-licious! I’ve tasted various products from S’morealicious and they are the best marshmallows I’ve ever had. The quality too. The lemon and white choco marshmallows were absolutely divine!! 100% recommend xx

28. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Honestly unbelievable!

Honestly unbelievable!! No other chocolate tastes good to me since trying smorelicious. The caramel is my absolute fave! Arrives quickly and well packaged too 10/10

26. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Luxury Tasty Treats

Luxury items for gifting and also special treats for all the family to enjoy. We still enjoy the traditional s'mores but now love the marshmallow fluff and the dubai chocolate bars are so addictive too👌 😋 Great to support local handmade products, all packaged individually.

26. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Exquisite goodies

Exquisite goodies, the most beautifully rich chocolate that actually tastes like chocolate! And the fluff- wow! So creamy and luxurious. There’s a reason I repeatedly buy from Laura, the quality is exceptional and I’m never disappointed.

23. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 2 von 5 Sternen

I had bought 3 bars to put in a gift…

I had bought 3 bars to put in a gift basket as a friend of mine kept saying how she would love to try them,

Unfortunately 2/3 came broken. I submitted a query on the website about the broken bars and received no response, I then found an email address to contact and yet still no reply.

I waited a while before reviewing In case they had an influx over Easter but I still haven’t received a response.

This meant my only options was to gift the broken bars. Unfortunately they didn’t look great and did look like I had bought the cheaper broken bars which I didn’t.

However my friend assured me they were delicious all the same.

2 star simply for the lack of communication

Have received a response to my review stating they have no record of me contacting, can see they have said this to others too I can show you screenshots and forward emails if you like? - only way I could respond is updating the review

Further edit I have forwarded you the email I sent originally (not to mention I also never got a response to contacting you on your online form) and you have suggested I may have typed in the incorrect address which is absurd given I forwarded it to the exact same email address and you received that one.

I won’t continue this further as you’ve essentially said sometimes food items get damaged in transit and nothing can be done

However given that I’m not the only person saying they have contacted you and you have responded saying you can’t find correspondence or never had correspondence maybe you should look into the systems you use, this can’t be a pure coincidence or all of us banding together with a big April fools saying we are contacting you and we aren’t.

22. März 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

EDIT: We can confirm the only email we have received from you is following your update on this review on 26th April. We have replied to this email and also attached proof of no previous emails being received by you.


We’re sorry to read your comments, however we must clarify that we have no record of receiving any website query or email correspondence from you regarding this matter.

We take genuine customer concerns seriously and aim to respond within our stated timeframes, even during busier periods such as Easter. Had we received your message, we would have been happy to investigate and assist.

All orders are securely packaged for transit, though on rare occasions damage can occur in delivery by the courier which is completely beyond our control. Without prior contact or supporting evidence of any alleged damage, we were unfortunately not given the opportunity to look into this matter.

We are pleased to hear that the bars were enjoyed despite the damage, but we do not accept the characterisation of a lack of communication where no correspondence has been received.

Bewertet mit 5 von 5 Sternen

Great communication and what we…

Great communication and what we recieved was exactly as it says on the tin !

Great product and easy to pay. Thats what life is all about !

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Smorelicious is

Smorelicious is, without exaggeration, a 10/10 experience from start to finish. The quality of their products is outstanding, every bite is like a little bit of heaven. The tatse and quality is second to none and they don’t cut corners; the ingredients taste premium, and the attention to detail really shines through.

The taste is what truly sets Smorelicious apart. Whether you’re indulging in a classic treat or trying one of their creative twists, everything is consistently delicious and satisfying. It’s the kind of quality that keeps you coming back again and again.

On top of that, their customer service is exceptional. They’re responsive, friendly, and genuinely care about their customers’ experience. It’s refreshing to see a company that puts this much effort into making people feel valued.

What makes Smorelicious even more special is the community they’ve built. There’s a real sense of connection and positivity around the brand, it’s not just about selling products, it’s about creating an experience people want to be part of.

Overall, Smorelicious delivers on every level: incredible taste, top-tier quality, amazing service, and a strong, welcoming community. Highly recommended.

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Beautiful products and great customer…

Beautiful products and great customer service highly recommend!

9. März 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Honestly the nicest chocolate ive had…

Honestly the nicest chocolate ive had In Years... I loved how my bar broke.. it felt very indulgent... not really possible to just have one square which I loved... deffo not something I want to share. Love it... deffo recommend trying it, if you are sick of all the artifical crap in chocolate these days 😀

6. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

Absolutely fantastic chocolate would…

Absolutely fantastic chocolate would not eat any other chocolate they are just professional made it is definitely 💯 I just keep going back and ordering more it is that good I have never had any issues with my orders 💯 all round

2. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 5 von 5 Sternen

OMG unbelievable. Taste sensation!!

OMG unbelievable these products are. I’m slowly but surely getting through all. Turkish Delight mallows and the Lemons ones are just sooooooo good
The chocolate is like nothing I’ve ever had before with so many fillings to choose from.
This is my go to Gift idea for birthdays etc and everyone I’ve sent them to rave about them. X

4. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 1 von 5 Sternen

No refund

I ordered from you and received the wrong order, I emailed you and got a fairly unfriendly reply, you asked me to forward some pictures of what I received but never received an apology on that reply for your mistake. This reply took 11 business days. I sent the pictures of the wrong order you sent me, didn’t get a reply, I then had to send another email and you then did apologise after you’d seen the proof of your mistake. I wasn’t looking to return them as i had opened one of the items so that was fine, I actually thought I’d clicked the wrong order until I checked my receipt but I didn’t. . As my order was more expensive and you’d sent me a less expensive items you said I’d receive a refund for the difference.
Ive yet to receive my refund and I really don’t want to send another email, I felt like I was bothering you so I’m not sending anymore emails.

There’s no good will here, your only saying your sending my refund because I’ve written this review
Not everyone is trying to pull a fast one on you, all i wanted was what I ordered order and some decency.
Simple as that.
Have a nice day.

Still have not received my refund to date April 23rd.

3. März 2026
Bewertung ohne vorherige Einladung
S'more'a'licious-Logo

Antwort von S'more'a'licious

We take all feedback seriously, however we must clarify the position.

Your initial email was responded to within our stated timeframe as outlined on our website, which clearly advises that during busy periods response times may be extended. The response time was not 11 business days as suggested.

As part of our standard process, we requested further information and photographic evidence in order to properly investigate the matter. This is a routine step applied to all claims to ensure accuracy and fairness.

In relation to your comments regarding the tone of our response and the absence of an apology at that stage, this is because no evidence had yet been provided to confirm any error. However, our communication was professional, factual, and in line with our standard procedures. At the time of our initial reply, no evidence had been provided to confirm any error, and it would not be appropriate to accept fault or issue an apology without verification.

Upon your response, it was confirmed that the items had already been opened and consumed despite being identified as incorrect. As advised at the time, this meant the items were not eligible for return or exchange.

Notwithstanding this, and as a gesture of goodwill, we confirmed that we would refund the difference in value, which has been processed accordingly.

We do not accept the characterisation of our customer service. At all times, we have followed our procedures, responded within our stated timeframes, and provided a resolution based on the circumstances presented.

Bewertet mit 5 von 5 Sternen

Smorealicious is defo a brand I…

Smorealicious is defo a brand I reccomend to everyone, Laura is such a kinds hearted soul and always meets the customers needs, her products are the best quality and I cannot eat any other chocolate now. I have never had a bad experience with her, and will continue to repurchase over and over again! Incredible! Xx

13. April 2026
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Bewertet mit 1 von 5 Sternen

Ordered before Christmas for myself and…

Ordered before Christmas for myself and for a gift, to very honest the bars were broken and a gooey mess, I was so disappointed 😞 within the hour I had emailed them to express my disappointment with photos, but this date (12/04) no response, so no I wouldn't recommend and they wasn't cheap!

13. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von S'more'a'licious

We’re sorry to read your comments, however we must clarify that we have no record of any correspondence received from you, including emails or photographs relating to this matter.

All of our products are carefully prepared and securely packaged to protect them during transit, however as stated and acknowledged at the time of ordering these are a fragile product and any potential damage caused by the courier in transit or during unboxing is beyond our control. We take all genuine customer concerns seriously and respond promptly where contact has been made through the correct channels.

Unfortunately, without any record of your order details or prior communication, we are unable to verify the authenticity of this claim or investigate it further.

At present, we are unable to substantiate the issues raised.

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