S'more'a'licious Bewertungen 220

The mallow is great. I had a biscoff pot which was really sweet but nice. The chocolate they use is good. I ordered a couple of bars with caramel in and although it's not called salted caramel, it was too salty for me. I couldn't finish either bar. I do not like salted caramel though. My son loves it and he really enjoyed the bars. The brownie in the brownie bar was quite soft and a bit mushy.

FURTHER FURTHER UPDATE!

Further to your edited reply - I have had to click through multiple links on your website to find your policy on photographs being sent within 24 hours! This should be easier to find - perhaps on the contact page. It's also a bit of a joke that you expect that within 24 hours but yet it takes over a week for a reply to an email!

Any Facebook comments of a positive nature are replied to no matter what it's about. To DELETE a comment that is negative is shady to say the least!

The fact of the matter is YOU HAVE STOLEN MONEY AS YOU HAVE NOT FULLY FULFILLED THE ORDER PLACED! And rather than take responsibility for YOUR ERROR you are insinuating that I would lie about the order issues!

All I have requested is that the MISSING item costing £11 is either sent or refunded (which would save you P&P) BUT NO YOU HAVE TAKEN £22 FOR ONE CHOCOLATE BAR! If that's how you want to make a profit it's a very unethical way to do so.

I'm fed up of your patronising & accusatory responses - I don't need stress whilst in RECOVERY! It's obvious NOTHING is going to be done by yourselves to rectify YOUR ERROR! To respond in the manner you have on here but IGNORE emails says a lot about the poor customer service! You obviously don't like TRUTHFUL negative feedback! As a small business especially, you should do more to be polite and rectify errors made by yourselves! Reading through reviews here there is a recurring theme of emails "not received" by yourselves - just like the one I sent on 03/03/2025 at 1711 & customers receiving no replies!

2/2 orders with terrible/no customer service! So I'll happily never place a third order and I will warn friends/family to be mindful if placing an order - will definitely not be recommending yourselves

FURTHER UPDATE!

FURTHER TO YOUR EDITED REPLY - HOW DO YOU EXPECT SOMEONE TO SEND PHOTOGRAPHIC EVIDENCE OF GIFTS WHEN IT TAKES OVER A WEEK TO RESPOND TO AN EMAIL?! NO OTHER WAYS OF CONTACTING YOU WITH AN ISSUE WHEN NON POSTIVE FACEBOOK COMMENTS ARE DELETED! AND NO CONTACT TELEPHONE NUMBER. IF I HAD OF KNOWN PHOTOGRAPHIC EVIDENCE WAS GOING TO BE NEEDED TO PROVE I WAS MISSING AN ITEM FROM MY ORDER AND AN INCORRECT ITEM SENT WITHIN A FEW DAYS, I WOULD HAVE BEEN ABLE TO PROVIDE THIS NO ISSUE! BUT OVER A WEEK LATER IS RIDICULOUS! ESPECIALLY SO CLOSE TO EASTER WHEN I AM BEDBOUND WITH A SEVERLY BROKEN ANKLE AND RELY ON VISITORS WHEN THEY ARE ABLE! BUT SURE I'LL JUST EXPECT PEOPLE TO WAIT FOR WEEKS FOR GIFTS!

YOU HAVE STOLEN MONEY FROM ME AS YOU HAVE NOT FULLY FULFILLED MY ORDER

ALSO i EMAILED ABOUT MY FIRST ORDER ON Mon, 3 Mar 2025 at 17:11 - not my issue that it was NEVER replied to

I always support local businesses before going elsewhere but your Customer Service is shockingly bad!

Also, nice to see you can reply to negative feedback on here so quickly BUT NOT EMAILS!

UPDATE!!!

This company took over one week to respond to my original email requesting photos of the order and packing slip. As per my reply below this was not possible and again I NEVER got a reply. So according to the company response I don't have a genuine customer query!

Ordering online (especially post-surgery unable to leave the house) is not supposed to be a stressful experience!

This company has NOT FULFILLED this order! I am out of pocket missing part of the order!

This is the second time I have ordered from this company and the second time I have had issues with the order. I NEVER had a reply about the issue with the first order and left it BUT to have issues with a second order and be made out to be a liar and ignored is scandalous!

"Hi Laura

Please see attached picture of packing slip

As it has been over a week since I emailed and these were Easter gifts, I am no longer able to take a picture of the items I actually received

The pistashio bar WITHOUT marshmallow fluff was a gift. They don't like marshmallow fluff so weren't particularly happy but I won't see them again before Easter

The mini egg bar was a gift

The TWO Turkish delight bars were also gifts - I have been able to gift the ONE that I received

I would appreciate the missing Turkish delight bar being posted ASAP or a refund for this one bar. £22 is a lot to pay to only receive one bar instead of two

Kind regards

Joanne

On Wednesday, 1 April 2026 at 12:09:17 BST, Laura V wrote:

Hello Joanne

Could you please pop through a picture of your packing slip and what you have received so we can look into this for you.

Best wishes

Laura"

Received my order and emailed company later that day because it was incomplete/incorrect. Ordered TWO Turkish delight bars, only received one. Ordered a pistachio bar WITHOUT marshmallow fluff, received one with. No reply to email! Commented on a Facebook post with this issue - no reply, comment deleted instead! This is extremely poor customer service! £45 spent on an order that is missing an item and another item is wrong!

It was delicious but quite difficult to eat.

I never received my items at all so how can I review it never thought this company would do this I'm very shocked and would like to know what they are going to do about it.

The products are absolutely amazing.The raspberry fluff chocolate bar was delicious as was the fluff.Will definitely buy again.Would 100% recommend.

Best fluffy mallows. Amazing chocolate. High quality. Recommend 💯

When I order my bars , they arrived broken so when I tried to get a replacement I was shut down straight away the costumer service was appalling ,so I had to go through tiktok which was very straight forward

All products i have had are the best. The chocolate bars are to die for and I always share mine with family and they have all said the same

Always great products

Arrived quickly and beautifully boxed. Superb chocolate - got the raspberry ripple and caramel versions.

Decent delivery time and well worth the wait for this absolutely scrumptious chocolate bar. My fave is the Turkish Delight one.

Had beef so was not able to eat sm vegetarian

I’ve bought before, and the chocolate and marshmallows are always amazing and also taste amazing . Will definitely be buying more.

The chocolate is gorgeous and makes a lovely little gift for friends and family.
The reason for my score being marked down is due to an error on my order which I was told would be corrected but unfortunately that didn’t happen.
My order was for my daughter in laws birthday which is why I felt disappointed but I also understand that these little mishaps can happen.

It was ok maybe try again

The delivery was very quick my order arrived in perfect condition and was beautifully packaged i was not prepared for what was inside…. The most delicious sweet treats my favorite was the turkish delight will definitely buy again thank you

I can honestly say this is my favourite chocolate bars ever they are so delicious and not too sweet either, im addicted lol.

Fantastic service from beginning to end. The goods were delivered and devoured in a timely manner. Will definitely be ordering again

I’ve seen loads of adverts on instagram and TikTok so decided to try the chocolate for myself.It did not disappoint just the right amount of chocolate and the fluff and fillings delightful.My favourite chocolate is dark and I’d love them to bring out a dark chocolate version.But saying that sitting down with a coffee and one of these bars and a good film on Netflix and you are sorted for a few hours.

I wasn’t expecting too much from this but, oh my goodness, absolutely amazing. Will def be ordering again