S O'Brien Heating Solutions Ltd Bewertungen 

Unbelievable service. Rang with water leak from my boiler. Sent out an engineer called Stuart. Certainly no skill fade for this engineer. Took the boiler apart, rebuilt and no leak. Fast, efficient, clean and tidy. Kept me up to date as he went along. To top off great price for what others had quoted high. Thanks to you and your staff I have my boiler up and running and better than it was new.

Used again for the umpteenth time for boiler service, always turn up on time, profession and polite. Will continue to use

Little Sub contractor through British Gas. No Electrical Certificate issued for works carried out after install of Gas Boiler due to a contractor not turning in. Today was the last straw when an installer coming to sort the problem called at 10.30am 7 hours early than appointment to confirm he doesn't do customer service and he's 5 mins away. Its a typically British Company, got the tools but not the screws to do an overall job. Escalating to court action if British Gas don't sort the problem. One of the worst countries for customer service overall for literally everything.

Charles from S OBrien attended today to service our boiler and radiators after checking in by phone. He had good attention to detail and took time to answer questions at the end. Very informative and helpful. Felt very comfortable with his service.

Booked a boiler service back in November with British Gas only to find out today it was with a third party O’Brian Heating Solutions. Rushed back from Hampshire to West Sussex as appointment scheduled 12am - 6pm, no show, no phone call nothing! Not impressed at all. Wasted my whole day. Will be cancelling my £20 per month British Gas cover! Now I cannot get a service for 3 weeks!

S o brien have been out to my boiler this year for an annual British gas service. They are complete cowboys and the so called engineer dropped the condenser tube which cracked it. The engineer then tried to walk off site trying not to answer me. Disgraceful service. This is the second time this bodge it and scarper have visited my house there will not be a third.

George A called today to service my boiler on behalf of British Gas. He was polite and efficient. George phoned when he was 10 minutes away and arrived on time to the minute. George was very thorough.
He found a fault on my newly installed thermostat. George said he would let British Gas know and they have already contacted me with a date to fix this. He is a credit to the company. I cannot praise him high enough.

Engineer Satram Upal (appointment ref 1837360) carried out our annual service on behalf of British Gas. He was polite,efficient and competent. Thank you.

Boiler serviced by an engineer called Manny. Called beforehand to provide a timeslot of when he would attend. Very professional and knowledgeable as he explained the process. Great service

Carlos Membrive serviced my boiler on behalf of British Gas. He was very efficient, communicated well with me before he arrived and worked well. He took the time to show me how to adjust the pressure so i could bleed my radiators upstairs.
I would thoroughly recommend him.

We had Manny of O’Brien to service our boiler on behalf of British Gas. He was very knowledgable on service provisions. He was meticulous and helpful. He provided the ethos of Customer First. Glad we had him today. Ramesh. Pinner, Middx. 7 December 2022.

The engineer Shane carried out my annual British Gas with great professionalism. He spent extra time sorting out the radiator in the main bedroom and carried out all the relevant checks accordingly! Thank you for your service Shane 😊

Had an annual British gas 'service' and an S O'Brien engineer attended. He was here about 10 mins and left. I assumed he had completed a proper service. When I turned the heating on I found the Magnaclear unit leaking, water all over my utility floor and the boiler making noises. I've since paid another engineer to come out to properly service the boiler so as not to void my boiler guarantee and they tell me the PRV is leaking and I'm losing pressure and the other engineer would have spotted that if he had done a proper service! I would not use either British Gas or S O'brien heating ever again. Absolute cowboys.

An engineer from this company came out to service my boiler on behalf of PlusHeat.
The engineer called me a couple of hours prior to coming and arrived bang on time.
He was friendly, professional and efficient, taking the time to explain the process.
Very impressed.

D Powell from S O'Brien Ltd came to service my boiler on behalf of British Gas. I was at work and my 80yr father was at home. The engineer was adament the boiler was faulty and had no power supply (even though the boiler comes on every day, twice a day to heat up my water), making my frail father with one dodgy arm, climb into the loft to check the boiler. He took off all the covers, slapped it with a condemned sticker and left. I only found this out 5 wks later when my (trusted) plumber came to service it - and said it was fine! This engineer did not know what he was doing and I'm really disgusted with the service, especially since finding out how he had left the boiler. I felt the notices he left were intimidating as well (saying it needed a BIG service), trying to scare me into paying for something I didnt need doing.

I was visited by Daniel Centurion to perform a boiler service. He was punctual, friendly, and helpful and is a credit to your company.

Thanks Daniel!

I refer to a so called service this company did for me on behalf of British Gas. 20 minutes from start to finish. The engineer didn’t even clean the Magnetic filter out, as apparently they are not authorised to do so. He told me that if I wanted it cleaning out, I had to contact British Gas, who then had to send an engineer out. Madness. On 1.11.22, 8 months later, British gas once again serviced the boiler, this time using one of their engineers, who found a serious safety fault in the emissions and gas valve. ?

If I could have put no stars it still would have been to high. Engineer called this morning on behalf of British Gas, to service boiler. Absolutely disgusting from the moment he walked through the door. I hope that BGas get there act together, never experienced this from them in all the years we have been with them Dont us S O'brien.

Arrived in black van with no ID and said he was sent from BG. Fairly short service and didn't do some checks that BG generally do. After he left we noticed that pressure gauge was down to last red digit and could not get to move even after adding water. Was like this for week or more so had to call in BG to rectify. Thankfully BG engineer has now sorted problem. Not impressed with work and have told BG that will not accept any contractors in the future as our contract is with BG.

My boiler service this week was carried out by Ben (on behalf of British Gas) who was brilliant and went out of his way to make sure everything was perfect.