SofasuperstoreBewertungen 

Visited the Middlebrook, Bolton store recently to look at sofas.

There was no real welcome or acknowledgement when we entered the showroom, and although there were staff on the shop floor, no one came over to offer assistance while we were browsing. We were left to walk around on our own, which made the experience feel quite disengaged compared to what you would normally expect in a furniture showroom.

We did find a few sofas we liked towards the back of the store, so spent some time looking around, but overall the customer experience could definitely be improved in terms of engagement and support.

One point of feedback is around the television in the showroom. A news channel was being displayed during our visit, which felt unsuitable for a retail environment where customers are trying to relax and make purchasing decisions. We changed it to something more neutral, however a member of staff later switched it back again. When we mentioned it, another staff member commented, “yes, he likes that channel,” which came across as dismissive and unprofessional in the context of a customer experience.

Unfortunately, due to the overall experience, we have decided to take our business elsewhere.

Overall, the store has good products on display, but the customer service approach and in-store environment could be improved to make it feel more welcoming and comfortable for shoppers.

Chris at the Bolton store had a mountain of knowledge for each and every sofa that really helped us put together a style and a package we fell in love with. 10/10

Chris is an absolute legend, very informative and helpful. We got a great deal and the warrenty agreement is better than all the other stores. Cant wait for it to arrive! Thank you

Bought a lovely sofa great price and excellent service from Gary F

Gary F was very welcoming, knowledgable and honest and made our experience really easy all in all. If we ever need another sofa, we’ll certainly be back!

I ordered and paid in full for two sofas in November 2025. It’s June 2026 and my Sofas are nowhere to be seen. Zero out of ten for customer service. Have called 6 times and emailed repeatedly and all they say is it will be then end of Feb then the end of March then the end of April then the end of May. Guess what they said when I last called… it will be the end of June. They won’t let me speak to a manager when I ring. I asked for a total refund and was told that only head office can offer a refund. No answer at head office. Cowboys!

Gary F and Max are brilliant and very pleasant answering all my enquiries. Looking forward to finalise the deals with them and the Warrington branch!

Had a good experience in store today as max was very helpful. Explained everything in detail for us. Couldn’t do enough for us. Sofa is ordered 😁

Great service from Max today, highly recommend popping into the Warrington store.

Gary
At Warrington was excellent (even him being a saint helens fan)
We felt so at ease
Love the sofa
Excellent experience
Well done
All thr best
From the wigan warriors ❤️

Great store. Good choice of stock, very good prices. Friendly staff, we dealt with chris who was clearly knowledgeable and very helpful.

Worst company I have ever dealt with, no after sales team, delivered a couch with broken foot missing buttons whole in material waited over 4 months for new one that still wasn’t wat we had arranged on phone, can’t make contact as they don’t answer phone in the shop or head office, it goes to answer phone for a Tesco mobile number as all the lines all full with other complaints , 6 months diwn line still have couch with wrong feet! Stay clear of this unprofessional company spend money with a reputable shop,

Chris from the middlebrook was fantastic and so helpful answered every question we asked and explained what we could get and what can change thank you so much for the experience

Excellent customer service and support from Max and Garry F.

Excellent service, Joanne made the experience seamless and was very helpful

Gary F was so helpful. Made an overwhelming choice much easier! A pleasure to deal with

I recently visited this store in middlebrook retail a member of staff (Chris Burton) introduced himself and then left me to browse. When I was ready he took a lot of time and patience as I was after made to measure furniture and I explained it might be a couple of weeks before my money comes through and I would need to check measurements he still took the time with me and can’t wait to see him again to place my order 😃

Just bought a sofa from warrington store Jo/Joe brilliant service. would highly recommend. We went yesterday she gave us measurements no pressure. Went back today and bought it.

“AVOID “
10 months on and still no new sofa.
Our sofa was delivered with a rip on it last July.
Was promised a new one by the store manager ( Phil) after many phone calls with Phil and citizens advice it then went to having someone to come to my home to repair it, still nothing 😡
My advice stay away from this store.
Burnley store

If there is ANY review to listen to, please let it be this. Honestly, AVOID this cowboy company!!!! The sofa that arrived was not the sofa we paid for, had stitching issues, was poor quality and obvious alignment defects. What followed was one of the worst customer service experiences we have ever dealt with.

My partner first contacted the company on 27/04 the day the sofa was delivered to explain that the sofa alignment was wrong and that we had been supplied with flat, hard cushions instead of the upgraded domed cushions we specifically ordered. A member of staff admitted over the phone that the delivery team had assembled the sofa incorrectly and instructed us to dismantle and reconfigure it ourselves. She also acknowledged the wrong cushions had been supplied and asked us to get back in touch afterwards.

We followed those instructions and attempted to correct the alignment ourselves, however, there were still clear alignment issues and the cushions remained completely wrong. Since then, we repeatedly called, left voicemails and sent emails, which were all ignored. The silence and lack of communication was disgraceful and completely unprofessional.

After sending a email to make a formal complaint, they responded within the same day and arranged a collection of the cushions. When the collection team came to collect the cushions, they themselves inspected the sofa and confirmed the alignment was incorrect. I raised this via email to customer service and later became aware that internal comments had been posted in their WhatsApp group staff to “never agree with the customer.” Such an appalling way to treat paying customers and shows a complete lack of accountability. In this case, the defects were obvious and acknowledged by multiple members of staff.
When the cushions were returned after being “re-stuffed,” the workmanship was shockingly poor. The cushions looked significantly worse than before. They were uneven, misshapen and cheaply finished. Both me and the collection team immediately noticed how bad they looked, and even the staff commented on the poor result and said they would escalate it internally.

The sofa itself was clearly not manufactured correctly and the collection team were provided new screws to fix the alignment. However, the collection team confirmed that changing screws and hooks would not fix the issue because the entire sofa was fundamentally out of alignment. Four separate members of staff inspected the sofa and all acknowledged that it was not correct. We also repeatedly provided photographs proving the defects and showing that the sofa did not match the advertised design or the product we agreed to purchase. We specifically ordered cushioned arms, which were never supplied.

The technician/manufacturer who eventually attended was dismissive and took no responsibility whatsoever for the shoddy workmanship. He brushed off the alignment and stitching issues by saying they could be “fixed in five minutes,” despite the obvious defects. He then admitted the design was wrong and was the wrong doing of the salesperson and that we should receive a full refund. During this visit, he repeatedly tried to persuade us to buy a brand-new sofa directly from him “off the record” at half price if we kept it “hush hush.” This was unbelievably unprofessional and deeply concerning behaviour.

Even during the initial purchase process at the Middlebrook store, there were warning signs. Imran, the store manager, was incredibly rude and aggressive towards a sales assistant directly in front of us. He was snapping at him and shouting to the point where I felt compelled to ask the salesperson afterwards if he was okay. I was genuinely disgusted by the way he was spoken to. Looking back now, that behaviour should have told us everything we needed to know about how this company operates.

At this point, the entire experience felt dishonest, disorganised and completely unacceptable. The only reason we finally received a refund was because the manufacturer himself admitted the sofa was wrong after weeks of emails and calls.

Please avoid this company. The positive reviews are obviously completely manufactured and the negative reviews are clearly the ones people should pay attention to. Looking back, I regret ignoring my gut feeling when researching the company before purchase. Ironically, even the salesperson in the showroom advised us to pay by credit card “in case anything goes wrong so you can claim it back.” That should have been the warning sign we listened to.