Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Mehr ansehen
Unternehmen hat geantwortet
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelle... Mehr ansehen
Unternehmen hat geantwortet
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Spacer.com.au
Vom Unternehmen geschrieben
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Kontaktinformationen
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australien
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,4
Hervorragend
601 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I received excellent and prompt…
I received excellent and prompt response from host and Spacer.com. My issue was quickly rectified even after hours. I was the cause of the issue, if I had only read ad properly. 😁
28. Juli 2025
Antwort von Spacer.com.au
Thank you for your lovely feedback!
We’re so glad to hear you received excellent and prompt support from both your host and Spacer—even after hours. We're happy we could help get things sorted quickly.
Thanks again for sharing your experience, and we’re always here if you need anything.
Cancellation of my booking within the 24 hour period
Cancellation of my booking within the 24-hour change of mind was initially rejected, but eventually resolved, and a full refund was issued. Thank you Sarah for sorting this out.
Jill
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thanks for the feedback! I'm glad to hear it was resolved and that Sarah was able to assist. If you ever need help again, we're here for you.
Beware
You unfortunately are unimpressive, some would in fact say that you are rip off merchants. Customers should be aware. There is no provision for customers to Accept the offer of a booking once an Application has been made, so it is all one way traffic as you already have the credit card details required to make an Application and ii) If Spacer provides a cancellation period, please adhere to it and not make it impossible to cancel within the Money Back Guarantee Period by blocking the calendar and making the Chat unhelpful.
19. Juli 2025
Antwort von Spacer.com.au
Thank you for sharing your concerns—we genuinely regret that your experience didn’t meet expectations. We understand your frustration regarding the booking and cancellation process. While we aim to keep the system transparent and user-friendly, the calendar was blocked at the time you triggered the cancellation because the system automatically identified that your request fell outside the Money Back Guarantee policy. We absolutely want to honor the Money Back Guarantee wherever applicable.
Account closed without explanation
I went to create an ad to lease some spare space, but, my ad was cancelled and my account was closed without an explanation. When I called Sapcer.com.au customer service I was told on the phone "it was a business decision" I asked for a further explanation on what that meant and if I breached their Terms and conditions, however, the customer service representative wasn't able to provide me with any explanation and repeated "it was a business decision". Don't waste your time with Spacer.com.au
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for reaching out. We’re genuinely sorry to hear about your experience. We understand how frustrating it can be to have your ad and account closed without a clear explanation. While some listing decisions are based on internal reviews for security and business policy purposes, we acknowledge that more transparency would have been helpful.
Please contact us at support@spacer.com.au with your contact information, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
5 Stars
The lady i spoke to on the phone was incredible! she stayed on the line until i had secured the spot and then called the owner to ensure that it was approved. Amazing service.
15. Juli 2025
Antwort von Spacer.com.au
We’re thrilled to hear our team went above and beyond to help secure your spot. That kind of dedication is what we aim for every day. Appreciate you sharing your experience—amazing customers like you make it all worth it!
false advert as wanted storage for a…
false advert as wanted storage for a caravan not a pallet in a warehouse unit
13. Juli 2025
Antwort von Spacer.com.au
We understand you were expecting caravan storage; however, the listing photo and description indicate warehouse pallet storage. As discussed with our Customer Success Team yesterday, your booking has been cancelled and a full refund processed. Please reach out if you have any questions or need further assistance.
So easy to use and book
7. Juli 2025
Antwort von Spacer.com.au
Awesome to hear! We designed it to be simple and hassle-free—glad it worked for you!
Antwort von Spacer.com.au
Thanks so much! We're happy to hear you had a smooth experience—don’t hesitate to reach out anytime!
Top Customer Service
Sarah was extremely helpful and prompt on response. Too efficient makes me felt like I was talking to an AI.
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thanks so much for the kind words! Sarah will love hearing this. We’ll take 'too efficient' as the highest compliment—though we promise she’s not an AI (just really good at what she does!). Let us know if you need anything else!
Great app to find parking. Highly recommend
Thank you Sarah from Spacer customer service support for your assistance. I was able to find a parking space near my work. It was so easy to arrange via the app.
20. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thanks so much for the kind words! We're thrilled you had a great experience using the app. We'll be sure to pass your thanks along to Sarah—she’ll be delighted to hear it.
Awesome Customer Service Thanks CJ
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thanks for your positive feedback! We truly appreciate you recognizing CJ’s excellent service—we’ll be sure to pass it along!
Good customer support
Had some issues with my first booking and customer support got it sorted out promptly
Rather satisfied
Thank you
14. Juni 2025
Antwort von Spacer.com.au
Thank you for your kind words! We're glad to hear our support team was able to assist you promptly. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Customer Service was very professional…
Customer Service was very professional and Clarisse did an excellent job.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're glad to hear that you had a great experience, and we truly appreciate your recognition of Clarisse's excellent service. We'll be sure to share your feedback with her!
Antwort von Spacer.com.au
Great to hear the process was simple and efficient for you! Thanks for sharing your feedback.
Antwort von Spacer.com.au
Glad you think so! Thanks for the kind words.
Antwort von Spacer.com.au
Thank you for the kind review! We're glad you had a great experience. If there's anything we can help with in the future, don’t hesitate to reach out.
Antwort von Spacer.com.au
Thank you for your feedback! If you have any other thoughts or need assistance, feel free to let me know!
Antwort von Spacer.com.au
Thank you for your feedback! We're glad to hear you found the experience quick, clean, safe, and convenient. Your satisfaction means a lot to us!
Spacer was easy to use
Spacer was easy to use, and Clarisse was great to deal with. Friendly and obliging. Thank you.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're thrilled to hear that you found Spacer easy to use and had a great experience with Clarisse. Your feedback means a lot to us and inspires us to keep providing excellent service.
Generally a good experience
Generally a good experience. My only issue is with your Hosts that add your fees/ commission to the price of a parking lot.
1. April 2025
Antwort von Spacer.com.au
Thanks for the review! Glad to hear you had a good overall experience. Totally hear you on the pricing, Hosts do set their own rates, and sometimes they factor in our fees, which we know can be frustrating. We’re always working on ways to make things clearer and more consistent across the board.
Appreciate you taking the time to share your thoughts!
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