Engineer called to confirm he was on route and gave an ETA. Fault was verified in front of the engineer who was able to diagnose quickly and set about the repair. Total down time was less than 1hr s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Mehr ansehen
Unternehmen hat geantwortet
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard. Many thanks Callum
Unternehmen hat geantwortet
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Kontaktinformationen
Norfolk, Vereinigtes Königreich
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Hervorragend
2014 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Zip Water UK
Good afternoon Denis,
I hope you're well,
Thank you for providing this great feedback!
I'm glad our service is up to the level we expect, and we will continue to deliver this tier of customer service!
Kind regards,
Bradley
a good engineer
12. Februar 2026
Antwort von Zip Water UK
Good morning Gerry,
I hope you're well,
Thank you for providing us this great feedback!
Looking at your history, I can see that Jack was the engineer who attended most recently. I will get in touch with him and his manager and pass on this feedback!
Kind regards,
Bradley
The engineer who attended was prompt…
The engineer who attended was prompt very knowledgeable and fixed the unit in good time a credit to the company
5. Februar 2026
Antwort von Zip Water UK
Good morning Andy,
I hope you're well,
Thank you for taking the time to leave this fantastic review!
I can see that Chris was the engineer that attended this visit, I will ensure this is passed onto him and his manager so that we can celebrate this!
Kind regards,
Bradley
Really great guy turned up for service…
Really great guy turned up for service but repaired our dripping problem and was so helpful.
9. Februar 2026
Antwort von Zip Water UK
Good morning Michelle,
I hope you're well,
Thank you for taking the time to provide us with this fantastic review!
I can see the engineer that attend to do the service was Greg, so I will ensure this feedback is passed onto him and his manager!
Kind regards,
Bradley
We’ve loved the Ziptap and have had it…
We’ve loved the Ziptap and have had it many years now. However the servicing is getting very expensive and we could have bought new ones a few times over.
There’s no discount for loyalty with the company.
7. Februar 2026
Antwort von Zip Water UK
Good morning Jill,
Thank you for taking the time to provide this review.
I am very glad to hear that you've been having a great experience with our tap for so long!
Regarding our pricing; we do our utmost to keep our prices competitive whilst remaining fair for our customers and any feedback we receive regarding this matter is taken incredibly seriously when it comes to decisions regarding our costs, so thank you for providing this.
Kind regards,
Joe
Five star service as always
Five star service as always. Engineer was knowledgable and very courteous. Very pleased all round
5. Februar 2026
Antwort von Zip Water UK
Good morning Lee,
Thank you for providing this brilliant review!
I'm glad to hear that our engineer was able to please, I'll be sure to pass this feedback along to their manager.
Kind regards,
Joe
Great communication and a super clean…
Great communication and a super clean and efficient installation
28. Jänner 2026
Antwort von Zip Water UK
Good morning Steven,
I hope you're well,
Thank you for taking the time to leave this fantastic review!
I can see that Tony was the engineer who came to complete the works, so I will ensure this feedback is passed onto himself and his manager so we can celebrate his good work!
Kind regards,
Bradley
The engineer came yearly as expected
The engineer came yearly as expected. He was very polite, took shoes off which was great. Did service quickly, very helpful putting items back in cupboard. Explaining things as he went. Thank you
4. Februar 2026
Antwort von Zip Water UK
Good morning Andrea,
I hope you're well,
Thank you for taking the time to provide us with this fantastic review!
I can see that Jerome was the engineer that attended to complete your annual service, I will ensure this feedback is passed onto him and his manager!
Kind regards,
Bradley
helpful and professional
4. Februar 2026
Antwort von Zip Water UK
Good morning Colin,
I hope you're well,
Thank you for the great review!
I'm glad that we uphold the helpful and professional customer service we aim to have! We will aim to continue to deliver this!
Kind regards,
Bradley
Total professionals.
Highly professional whilst still being friendly. Callum was very efficient and left the area spotless. He responded fully to my questions. Booking the service was very easy and the office staff were also very friendly.
3. Februar 2026
Antwort von Zip Water UK
Good afternoon George,
I hope you're well,
Thank you for taking the time to leave us a fantastic review!
I'm very glad to hear that Callum and our office team have been so helpful and made a great impression. I will ensure this is all passed to the relevant teams and managers so that we can celebrate this!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Ralph,
I hope you're well,
Thank you for taking the time to leave us this great review!
I will ensure this feedback is passed onto the engineer who attended and his manager!
Kind regards,
Bradley
No problems with the maintenance side…
No problems with the maintenance side at all ,——-excellent,but the financial side poor ,they never change the D/Deach year and we end up having to pay a small amount,very very annoying,and bad on your part ——-please try and sort this,it’s been the same every year since we started and it puts us Off!!!!!!!!!!
2. Februar 2026
Antwort von Zip Water UK
Good morning Mrs Brotherton,
I hope you're well,
Thank you for taking the time to provide this fantastic feedback!
I'm glad to hear that the service side of things is meeting your expectations!
With regards to the accounts issues, I can see you're currently on a prepaid option with us. Moving forwards you can set up a new direct debit on our new payment system, Stripe, which we have had much better feedback with.
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Nick,
I hope you're well,
Thank you for taking the time to leave us this great review!
It's great that you feel our service is highly recommendable, and we will endeavour to maintain this level of customer service!
Thank you,
Bradley
Knowledgeable and helpful engineer
Knowledgeable and helpful engineer.
The engineer Simon, that visited was friendly, prompt and knowledgeable.
He insured he checked every possible issue and also checked out our other tap whilst he was on site.
22. Jänner 2026
Antwort von Zip Water UK
Good morning Lydia,
I hope you're well,
Thank you for taking the time to leave this fantastic feedback!
I will ensure this feedback gets passed onto Simon and his manager, who will be delighted to hear these kind words!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Shan,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad we could get everything sorted for you! And hopefully we can continue to maintain this!
Kind regards,
Bradley
Antwort von Zip Water UK
Good afternoon Colm,
I hope you're well,
Thank you for taking the time to leave us this fantastic feedback!
I'm glad to hear the you found our service professional, efficient and timely. This is the level of service we aim to provide every time!
We will endeavour to keep up the good work!
Kind regards,
Bradley
Planned Preventative Maintenance…
Planned Preventative Maintenance carried out with efficiency. Engineer talked me through the identified issue and suggested a resolution.
26. Jänner 2026
Antwort von Zip Water UK
Good morning Philip,
I hope you're well,
Thank you for taking the time to leave us this great review!
I can see the engineer who attended was Billy, so I will ensure that this feedback is passed onto him and his manager!
Kind regards,
Bradley
Prompt timimg
The engineer was on time extremely professional and nothing was a problem
19. Jänner 2026
Antwort von Zip Water UK
Good morning Cliff,
I hope you're well,
Thank you for taking the time to leave us such a brilliant review!
I can see the engineer that attended was David, so I will ensure this feedback is passed onto him and his manager!
Kind regards,
Bradley
A very hassle free professional service…
A very hassle free professional service that never fails to deliver a premium product.
19. Jänner 2026
Antwort von Zip Water UK
Good morning Tony,
I hope you're well,
Thank you for leaving us such a fantastic review!
I'm glad to hear that our service is of the hassle free and professional quality that we expect!
We will endeavour to maintain this level of customer service moving forwards!
Kind regards,
Bradley
The engineer was Polite and Tidy
The engineer was polite and kept the work area clean and tidy.
2. Februar 2026
Antwort von Zip Water UK
Good morning David,
I hope you're well,
Thank you for taking the time to leave us such a great review!
I can see the engineer that attended was Marek, I will make sure your comments are passed onto him and his manager!
Kind regards,
Bradley
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