Engineer called to confirm he was on route and gave an ETA. Fault was verified in front of the engineer who was able to diagnose quickly and set about the repair. Total down time was less than 1hr s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Mehr ansehen
Unternehmen hat geantwortet
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard. Many thanks Callum
Unternehmen hat geantwortet
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Kontaktinformationen
Norfolk, Vereinigtes Königreich
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Hervorragend
2014 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Zip Water UK
Good morning Neil,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we were able to repair your product, and did so in a timely manner!
Kind regards,
Bradley
The operative was fast and efficient
The operative was fast and efficient, does a fast and professional job.
12. März 2026
Antwort von Zip Water UK
Good morning Sheryl,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our engineer could provide the level of service that we aim to deliver!
We will aim to maintain this moving forwards!
Kind regards,
Bradley
Great quick service.
11. März 2026
Antwort von Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for leaving us this great review!
I'm glad that we could provide you with the efficient and quality service we aim to achieve. We will aim to keep this up!
Kind regards,
Bradley
As Far as I am aware everything went…
As Far as I am aware everything went well I was advised well in advance of the service taking place, we had a Suffolk Cricket meeting taking place at the time and the engineer was able to service the heater with no problems
11. März 2026
Antwort von Zip Water UK
Good morning David,
I hope you're well,
Thank you for taking the time to leave us this review!
From the comments you've left, it sounds like you had a very positive experience with us and our service engineer, however the rating given does not reflect this. I wondered if there was anything about your experience that would have led you to give us the 1 star rating you have?
Kind regards,
Bradley
They keep you informed
They keep you informed throughout the booking process and the technician was friendly and knowledgeable.
10. März 2026
Antwort von Zip Water UK
Good morning Ian,
I hope you're well,
Thank you for this great review!
I'm glad that our communication is clear, and the engineer who attended was able to share his knowledge with you!
We will try to keep up this level of service!
Kind regards,
Bradley
Good service
17. März 2026
Antwort von Zip Water UK
Good morning Constantin,
I hope you're well,
Thank you for providing this fantastic feedback!
I'm glad that we are providing the good service we expect, and we will try to maintain this moving forwards!
Kind regards,
Bradley
I highly recommend Zip Water UK.
I highly recommend Zip Water UK.
The customer service is excellent and I get regular service reminders, which allows me to make appointments when convenient for me.
10. März 2026
Antwort von Zip Water UK
Good morning Elaine,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that our customer service and communication are meeting the standards we would expect, and that you would recommend us based on these!
We will aim to keep up this level of service!
Kind regards,
Bradley
Antwort von Zip Water UK
Good afternoon Studley,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad the we are delivering the excellent and efficient service that we aim to provide to our customers, we will aim to keep up this quality moving forwards!
Kind regards,
Bradley
Very friendly engineer.
Very friendly engineer.
Explained what he had done, and what was going on with our ZIP tap. He was quiet and respectful of the working office he was in.
6. März 2026
Antwort von Zip Water UK
Good morning,
Thank you for taking the time to provide us with this great feedback!
I'm very glad to hear that the visit you had with our engineer, Michael, went so well and he acted in the way we expect.
I will ensure that this gets passed onto him and his manager!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Barry,
I hope you're well,
Thank you for taking the time to leave us this review! I'm glad that the service we provide is to a really good standard, and we will aim to keep this up!
Kind regards,
Bradley
The engineer was very helpful and did a…
The engineer was very helpful and did a great job.
4. März 2026
Antwort von Zip Water UK
Good morning Fiona,
I hope you're well,
Thank you for taking the time to leave us this great review about our engineer!
I can see that this is in relation to your visit with Scott, so I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Atul,
I hope you're well,
Thank you for taking the time to leave this great review!
I'm glad that we could provide your the excellent service we aim to deliver, and that you found our booking system easy to use!
Kind regards,
Bradley
Great communication
Great communication, on when the engineer was attending and what the issue was and what has been to correct it.
2. März 2026
Antwort von Zip Water UK
Good morning Emma,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm very glad to hear that our communication has been clear and effective throughout the process!
We will aim to keep this up moving forward!
Kind regards,
Bradley
Communication with the Office and with…
Communication with the Office and with the engineer calling me before coming to site and solving a problem really efficient service
9. März 2026
Antwort von Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our communication throughout the process was clear and the service itself was efficient and rectified the issue!
We will aim to keep this up!
Kind regards,
Bradley
It was great but I have already…
It was great but I have already completed a review.
Thanks!
2. März 2026
Antwort von Zip Water UK
Good morning Tracy,
I hope you're well,
Thank you for taking the time to leave us this great review, again!
I'm glad that we are keeping up the great service we delivered before, and we will try to keep this up!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for taking the time to leave us this fantastic feedback!
I can see that Lee was the last engineer to attend to your product, so I will pass this onto him and his manager so we can praise his efficient work!
Kind regards,
Bradley
Antwort von Zip Water UK
Good morning Janet,
I hope you're well,
Firstly, thank you for taking the time to leave us this great review!
I can see that our engineer Joe attended to you most recently, so I will ensure that this feedback is passed onto him and his manager!
Kid regards,
Bradley
Anthony always does a brilliant job 👍
6. März 2026
Antwort von Zip Water UK
Good morning Rick,
I hope you're well,
Thank you for taking the time to provide us with this great feedback about our engineer Anthony!
I'm glad that he has been providing the level of service we aim to deliver continuously. I will ensure this gets passed onto him and his manager so that we can praise this great work!
Kind regards,
Bradley
Friendly approach from the engineer
Friendly approach from the engineer. Attention to detail. Provided verbal, detailed information on the repair carried out.
3. März 2026
Antwort von Zip Water UK
Good morning Cas,
I hope you're well,
Thank you taking the time to leave us this review!
I'm glad that our engineer Greg provided the professional and friendly service that you expect, we will aim to continue to deliver this moving forwards!
Kind regards,
Bradley
Got the boiler working!!!
26. Februar 2026
Antwort von Zip Water UK
Good afternoon Sue,
I hope you're well,
Thank you for taking the time to leave us this review!
I'm glad to hear that we could get your product back up and running and you're now able to continue to enjoy to use it!
Kind regards,
Bradley
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.