I’ve been really impressed with the service I received from Spectrum. I had an issue with my car and needed to make a claim under my warranty, and everyone I spoke to was incredibly friendly, he... Mehr ansehen
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Das sagen Bewerter
A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly.... Mehr ansehen
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in... Mehr ansehen
Unternehmen hat geantwortet
I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktinformationen
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Vereinigtes Königreich
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Hervorragend
1007 Bewertungen
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Hat 73 % seiner negativen Bewertungen beantwortet
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Linzi took my call this morning…
Linzi took my call this morning regarding an issue with my car . I found her very helpful and professional.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for recognising Linzi’s professional and helpful approach. We’re pleased she was able to support you with your vehicle issue and make a positive impression during your call.
Kind regards
Claire
Very good customer service and Linzi…
Very good customer service and Linzi who has been looking after my claim was very friendly and very informative and easy to understand what is happening with the claim
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Clear updates can make the claims process much easier, so it’s great to hear Linzi kept you well informed and explained everything in a friendly, straightforward way. Thank you for recognising her excellent service.
Kind regards
Claire
Excellent and professional service by…
Excellent and professional service by Emily in resolving my Warranty claim she managed to successfully approve my claim efficiently and with no issues
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s great to hear Emily handled your warranty claim so professionally and ensured it was reviewed and authorised efficiently. We’ll make sure she receives your lovely feedback. Thank you for sharing your experience.
Kind regards
Claire
Extended Warranty no issues
Easy to arrange and sort out my warranty claim. Sometimes takes a little while to get through on the phone but once you do they're very helpful. Just don't accept a call back and keep waiting is my advice :)
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for your honest feedback. We’re pleased your warranty claim was straightforward to arrange and that our team provided the help you needed. We also appreciate your comments about the time taken to reach us and our callback service, as this helps us identify where improvements are needed.
Kind regards
Claire
Having Emily go through my warranty…
Having Emily go through my warranty approval was great!
Thank you very much, Emily.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
We’re pleased Emily made the warranty approval process such a positive experience for you. We’ll make sure she receives your thanks and knows her support was appreciated.
Kind regards
Claire
5 Star Service!
Spectrum have been amazing, I made the phone call regarding a fault with the mechatronic unit on my vehicle on Tuesday. They raise the case and gave me a list of garages that I can take my vehicle to. The car had been booked in and had a diagnostics test by Friday. The garage issued a report and quote by Monday morning, by midday Monday it had been reviewed and authorised all within less then a week. I have dealt with Emily from start to finish she has been amazing and kept me informed every step of the way. I would definitely recommend spectrum warranty! 5 star service!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
From reporting the fault to receiving full authorisation in less than a week, it’s fantastic to hear how smoothly and efficiently your claim progressed. Emily will be delighted to know that her regular updates and support kept you informed at every stage. Thank you for recommending Spectrum and for awarding us five stars!
Kind regards
Claire
Poor experience
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in Cardiff.
No email contact for SPECTRUM, and their local recommended repairer is a tyre and brake centre.
Changed the switch myself, in the end it was easier than being given the run around!
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for providing further details.
We’re sorry to hear about your experience and the inconvenience caused by the repairer referrals. Thank you for your feedback, which will help us improve our service.
We are constantly working to expand and improve our nationwide repairer network. To apologise for your poor experience, please email a copy of the receipt for the replacement switch to customerservices@spectrumcover.co.uk, and we will reimburse its cost.
Our customer service information can also be found on the Spectrum website, alongside our online contact forms, and within your policy wording.
Please contact us so we can arrange the reimbursement and address any remaining concerns.
Thanks
Claire
Friendly and efficient service
Friendly and efficient service. Issue resolved swift, well done.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for your feedback. We’re pleased everything was handled efficiently and your issue was resolved so quickly. Your kind words are appreciated and will be shared with the team.
Kind regards
Claire
Very quick turn around
Very quick turn around. Fast payment and Emily was lovely and polite and explained everything to me in detail. Very helpful. I would highly recommend this company I had no problems at all and felt very relaxed about everything. Thanks again Emily
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
A quick turnaround, fast payment and clear communication can make such a difference during a claim. We’re delighted Emily’s friendly and reassuring approach helped you feel relaxed throughout the process. Thank you for your recommendation—we’ll make sure Emily sees your lovely feedback.
Kind regards
Claire
I thought that warranty companies were…
I thought that warranty companies were a bit of a myth and they didn’t really work but I have to say I have had no problems with spectrum at all and they’ve been there for me when I’ve needed them
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s fantastic to know we’ve changed your view of warranty companies! Being there when our customers need us is exactly what a warranty should do, so your feedback means a great deal. Thank you for placing your trust in Spectrum and sharing your experience.
Kind regards
Claire
Assessment for claim
Emily was incredibly helpful in dealing with my claim. She quickly contacted a replacement garage so I could have an assessment for the repair on my car and kept me notified of 'next steps'. Truly professional, polite and friendly. Emily was a star.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
Emily—She is Great!
I contacted Spectrum to discuss warranty coverage. Emily was dealing with my matter and she was absolutely brilliant! Very helpful and understanding. I am currently just waiting for spectrum to approve its coverage.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
Absolutely brilliant customer service
Absolutely brilliant customer service. Emily was so incredibly helpful.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
What wonderful feedback! We’re delighted Emily provided such helpful service and made a brilliant impression. We’ll be sure to share your kind words with her.
Kind regards
Claire
Emily was a pleasure to deal with
Emily was a pleasure to deal with, great communication and very fast turn around on getting the car sorted
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Great communication and a quick resolution are exactly what we aim for. We’re pleased Emily made the whole experience so easy and enjoyable for you. Thank you for taking the time to share your feedback.
Kind regards
Claire
Great service
Emily provided incredible support from start to finish! She took total ownership of my claim—dealing directly with the garage, double-checking the diagnostic test, and arranging all the repair work. The dealership gave me completely different (and incorrect) advice, so I am so grateful I contacted Emily. Fantastic service from Spectrum Extended Car Warranty!"
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Taking ownership and getting the right information can make all the difference during a claim. We’re delighted Emily liaised directly with the garage, checked the diagnosis carefully and arranged the repair from start to finish. She’ll be thrilled to know how much you appreciated her support. Thank you for sharing such fantastic feedback.
Kind regards
Claire
Great warranty package and helpful staff
Everyone I dealt with at Spectrum was extremely helpful and they arranged the repairs to my car without any issues. I spoke mainly with Caitlin who was very pleasant and helpful. I’ve had other warranties with cars in the past which were questionable but this Spectrum package has been worth the money paid and I would have no hesitation in recommending them to anyone else.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s fantastic to hear that your repairs were arranged smoothly and that Caitlin’s friendly, helpful service made such a positive impression. Knowing your Spectrum warranty has provided genuine value—particularly compared with your previous experiences—means a great deal to us. Thank you for your recommendation.
Kind regards
Claire
Lindsey has been simply amazing!
Lindsey has been simply amazing!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
What a fantastic compliment! Linzi will be delighted to know she made such a positive impression. Thank you for taking the time to recognise her amazing service.
Kind regards
Claire
Listened to my issue with my car and…
Listened to my issue with my car and did as much as possible to help. Thank you Lois
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Feeling listened to is so important when something goes wrong with your vehicle. We’re pleased Lois understood your concerns and did everything she could to support you. Thank you for recognising her help.
Kind regards
Claire
small issue with the car…
Experiencing a small issue with the car I rang Spectrum. Emily explained clearly what is covered by my warranty and then sent me a list of nearby garages, who could carry out a diagnostic test. She could not have been more helpful.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s great to hear that Emily made the first steps straightforward by clearly explaining your warranty cover and helping you find a nearby garage. We’ll make sure she receives your lovely feedback—thank you for recognising how helpful she was.
Kind regards
Claire
I spoke to Lois at Spectrum with a query
I spoke to Lois at Spectrum with a problem I had with my car. She was very efficient,explaining the procedure to me. A very pleasant person to talk to.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s lovely to know Lois combined clear, efficient guidance with such a friendly approach. We’re pleased she helped you understand the procedure and made the conversation a positive one. Thank you for sharing your feedback.
Kind regards
Claire
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