I’ve been really impressed with the service I received from Spectrum. I had an issue with my car and needed to make a claim under my warranty, and everyone I spoke to was incredibly friendly, he... Mehr ansehen
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Das sagen Bewerter
A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly.... Mehr ansehen
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in... Mehr ansehen
Unternehmen hat geantwortet
I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktinformationen
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Vereinigtes Königreich
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Hervorragend
1011 Bewertungen
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Hat 73 % seiner negativen Bewertungen beantwortet
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Great experience with my claim
Great experience with my claim. A little more communication after recovery would have been better but once in garage the communication between them and spectrum was hassle free for me. Lois was direct and informative when advising me about my claim and very helpful.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for sharing your experience. We appreciate your honest feedback regarding communication following the vehicle’s recovery, and we’ll take this on board.
We’re pleased that the process became hassle-free once your vehicle reached the garage and that Lois kept you informed with clear, direct and helpful guidance throughout your claim. We’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Emily was fabulous
Emily was fabulous. She fully explained the process and was very understanding with my mum’s broken English. Then she advised that I could speak on her behalf going on forward. She was very pleasant to speak to.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the lovely feedback. We’re delighted to hear that Emily explained everything clearly, treated your mum with patience and understanding, and helped make future communication easier by arranging for you to speak on her behalf. We’ll make sure Emily receives your kind comments.
Kind regards,
Claire
Emily listened to the problem I was…
Emily listened to the problem I was experiencing with the car and was helpful and supportive.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the lovely feedback. We’re pleased to hear that Emily took the time to listen and provided the help and support you needed. She always aims to make our customers feel heard and supported, and we’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Emily was fantastic and so helpful!
I spoke to Emily today and she was extremely helpful and amazing. She chased up my claim and pushed through with the garage to get my claim sorted with my car and I honestly couldn't fault her!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. We’re delighted to hear that Emily took ownership of your claim, chased the garage and helped move everything forward for you. Emily consistently goes the extra mile for our customers, and we’ll make sure she receives your lovely comments and the recognition she deserves.
Kind regards,
Claire
Becky has been extremely helpful…
Becky has been extremely helpful finding a solution to an ongoing situation that has caused a lot of stress. She took ownership of our situation and resolved it within 1 hour.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. We’re delighted to hear that Becky took ownership of the situation and found a solution within just one hour. Resolving an ongoing issue so quickly can make a real difference, particularly when it has already caused considerable stress. We’ll make sure Becky receives the recognition she deserves.
Kind regards,
Claire
Excellent service from Lois…
I got some warranty work put through for my car which has been very problematic in such a short period of ownership. Lois your advisor was excellent, very knowledgable, provided great customer service and went above and beyond for myself.
I think Lois should be recognised for her hard work, she made a stressful situation less stressful.
The best advisor I’ve dealt with in a long time 😊
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. We’re incredibly proud to hear how Lois went above and beyond to support you during what had been a stressful experience with your vehicle.
Her knowledge, care and commitment to our customers are exactly what we value, and we’ll make sure she receives the recognition she thoroughly deserves. We’re delighted that Lois was able to make the situation easier for you.
Kind regards,
Claire
Had a call back regarding my warranty …
Had a call back from Emily who was very informative and logged what could potentially become a warranty claim. Emily also gave me some good advice regarding my next MOT which I wouldn't have thought about. Appreciate the call back and help.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the lovely feedback. Emily always goes the extra mile for our customers, so we’re delighted to hear that she provided clear guidance, recorded the details of your potential warranty claim and even offered helpful advice about your next MOT. We’ll make sure your kind comments are shared with her.
Kind regards,
Claire
Excellent service
I have contacted spectrum several times regarding my warranty and they have always be extremely helpful and efficient. When I have had garages let me down being unresponsive and unreliable Spectrum have been supportive in expediting my issue.
I would 100% recommend them as a service provider. Excellent service
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic review and recommendation. We’re delighted to hear that Becky was helpful, efficient and supportive, particularly when you experienced difficulties with repairers. It’s great to know she helped move matters forward and made the process easier for you. We’ll make sure Becky receives your lovely feedback.
Kind regards,
Claire
Service Warranty
Staff were amazing, very helpful & friendly, easy to talk too...
Nothing too much bother, super fast txt replies sent out.
Thank you Linzi
BW Lee
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the lovely feedback, Lee. We’re delighted to hear that Linzi was friendly, helpful and easy to speak with, and that you received such quick responses throughout. We’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Emily was extremely helpful and guided…
Emily was extremely helpful and guided me through the initial claim request and provided options when there were no approved garages in my area.
More than happy 😀.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. We’re delighted to hear that Emily guided you clearly through the initial claim process and helped find suitable options when there were no approved repairers in your area. We’ll make sure your lovely comments are shared with her.
Kind regards,
Claire
I would like to leave a positive review…
I would like to leave a positive review for Emily, to say she has been very helpful and gone out of her way to make the process as easy as possible for me
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for taking the time to recognise Emily. We’re delighted to hear that she went above and beyond to support you and make the process as straightforward as possible. We’ll make sure your kind feedback is passed on to her.
Kind regards,
Claire
I got my car from Cargiant and I had a…
I got my car from Cargiant and I had a problem with my A/C from day one. I called Cargiant and of course Spectrum Insurance as well. Luckily, I got my warranty which I paid extra at the beginning.
Spectrum Insurance just listened my query and helped me immediately.
Thanks to Linzi and Jack Thompson, they both helped me to sort my issue.
Highly recommended.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic recommendation. We’re delighted to hear that Linzi and Jack listened to your concerns and acted quickly to help resolve the issue with your air conditioning.
We’ll make sure your kind feedback is shared with them both.
Kind regards,
Claire
Emily at Spectrum is simply amazing!
When our claim initially started it was tricky as we kept speaking to different advisors every time we called which meant having to repeat the details over and over again.
However, at a point we got allocated Emily Caddy as our advisor and I can only say, a massive thank you to Emily who has been nothing but amazing. Emily went out of her way to try to resolve the matter as quickly as possibly considering we had no vehicle, two small kids, holiday plans cancelled etc. a stress which Emily really tried to ease for us within her remit! Emily would contact us daily to ask for updates or provide updates between us and the garage. Thank you Emily, they are lucky to have you at Spectrum! You have been amazing!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for taking the time to share this. We’re sorry that the initial handling meant you had to repeat information to different advisers, particularly during an already stressful time.
We’re incredibly proud to hear how Emily took ownership of your claim, kept you updated daily and did everything within her remit to make the situation easier for your family. Your feedback perfectly reflects the care and commitment she brings to her role, and we’ll make sure she receives the recognition she deserves.
Kind regards,
Claire
Helpful service with clear and easy…
Helpful service with clear and easy instructions. And polite and professional. Five stars.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the five-star review. We’re pleased you found our service helpful and professional, with clear and straightforward guidance throughout. We really appreciate your feedback.
Kind regards,
Claire
Emily at Motorpoint claims was very…
Emily at Motorpoint claims was very helpful, clear in speach and very friendly. Everything was explained clearly and dealt with my claim efficiently.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the lovely feedback. We’re delighted to hear that Emily was friendly, helpful and explained everything clearly while handling your claim efficiently. We’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
First time contacting Spectrum
First time contacting Spectrum about my car warranty, so wasn't sure what to expect.
Caitlin was very helpful taking the time talking through procedures and any concerns I had, even making clear what costings I could incur. Very friendly, and a real pleasure to speak to. I also received updates which definitely put my mind at ease. Perfect customer service! My issue has been sorted and I am very grateful for it. Thanks Caitlin!
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. We’re delighted to hear that Caitlin made your first experience with Spectrum so positive. Taking the time to explain the process, potential costs and next steps clearly is incredibly important, particularly when you’re unsure what to expect.
It’s great to know that Caitlin’s friendly approach and regular updates put your mind at ease and that your issue has now been resolved. We’ll make sure your lovely comments are passed on to her.
Kind regards,
Claire
Lois at Spectrum has provided a great…
Lois at Spectrum has provided a great amount of support throughout what has been a very stressful process. While the delays weren’t Spectrum’s fault, diagnosing the issue took almost seven weeks, and Lois was extremely helpful from start to finish.
She kept us regularly updated, always communicated clearly, and acted as the main point of contact with the garage, taking care of all the chasing on our behalf, which removed a huge amount of stress. Knowing she was handling everything and keeping us informed made a difficult situation much easier to deal with. She always called to provide updates, rather than us having to phone, sit in a queue, and chase for information ourselves.
We appreciate everything she did to minimise the financial impact on us and the effort she put into achieving the best possible outcome.
Thank you, Lois, for your support. It has been genuinely appreciated.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear how much Lois’s support, clear communication and regular updates helped during what was understandably a very stressful and lengthy process.
Lois takes great pride in supporting our customers and working towards the best possible outcome, and we’ll make sure your kind words are shared with her. She’ll be thrilled to know what a genuine difference her care and persistence made.
Kind regards,
Claire
Great customer service
Great customer service, very quick with the quote to my car. Authorised quickly.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the great feedback. We’re pleased our team provided efficient service and that your repair quote was reviewed and authorised quickly.
Kind regards,
Claire
Paul @ Spectrum
I spoke with Paul regarding an issue with my car that was a financial minefield, he was calm, polite and helped me through a difficult situation which was resolved in my favour.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
Thank you for the fantastic feedback. Paul is one of our newest team members, and he has already made a brilliant impression. It’s great to hear that his calm and reassuring approach helped guide you through a difficult situation and achieve a positive outcome. We’ll make sure he receives the recognition he deserves.
Kind regards,
Claire
Lois was very helpful throughout the…
Lois was very helpful throughout the process
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spectrum Insurance Services
It’s lovely to hear that Lois supported you throughout the process and made things easier along the way. Thank you for taking the time to recognise her help—we’ll make sure she sees your feedback! 😊
Kind regards
Claire
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