Sproutl Bewertungen 159

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

Was annoyed that I signed up for the £10 discount, and didn't realise until checkout that you had to spend £100 to get this. I don't think it was clear at the outset. I almost cancelled my purchase, b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

It was my first order with this company and I was so incredibly impressed with the quality , Ellie in customer services was really helpful with all my questions , my plants pots arrived quickly and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First time ordering from Sproutl and it was hassle-free. I didn't order any plants so I can't say anything about their quality, but the glazed terracotta pot feet I ordered look really solidly made. A... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I used Sproutl for the first time recently. After searching for a large outdoor plant pot on several sites on line without success I found just I wanted at Sproutl. I received several updates regardin... Mehr ansehen

Unternehmensdetails

  1. Haus & Garten

Vom Unternehmen geschrieben

Hello, we’re Sproutl. Welcome to the modern garden And we believe in growing for all. Who cares if you’ve never picked up a trowel before? This is gardening made easy. To us, a garden can be as small as a windowsill Or a tiny rented patio.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

159 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Placed a few orders, great experience

I've placed a few orders now and have been really pleased. I don't drive, so I can't get to a garden centre unless someone takes me. Sproutl seems to collate the best of lots of garden centres, so the choice is really good. I've bought some beautiful garden pots. One that I received which looked a different colour to the picture has been collected and refunded with no problem. My only very slight "complaint" is that the shipping costs can be high, you have to juggle your basket around and ideally get everything from one garden centre to stop the delivery cost from being ridiculous. But then, the items I am ordering are heavy so I expect to pay a little more than usual for delivery.

16. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

really great customer support

there were a few issues with my order, which i think were teething troubles for the company. the reason i've given them five stars anyway is because the customer support i received was so good - i needed to be in contact with them quite a lot but i was in direct contact with the same person, who responded really quickly, followed up, and went out of his way to help.

16. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fabulous Discovery.

Recently ordered two rose bushes for friends who have lost their respective mothers. The roses arrived very well protected and in good health. I had not heard of the company before and was a bit nervous about my order. I am thrilled with the products, pricing and delivery. I would highly recommend them to others.

12. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Herbal Garden and indoor plants

I first ordered from Sproutl a bunch of house plants including a bonsai tree loved the experience the plants are still alive and well. And my place looks amazing.
To top this of on a later purchase I went for the herbal garden, The fresh mint makes my tea so much better!
Plus its very convenient to have herbs for when I am cooking. Again they arrived in great shape and ready for harvest!!

11. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Will use again

I could not find a large pot saucer I wanted locally but found it on Sproutl for a really good price. I spoke to Anna on the chat who was really helpful and confirmed the the saucer was the size I wanted. Within a few days of ordering, the saucer arrived in perfect condition. I will definitely use Sproutl again!

11. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent!

So well packaged and received a lovely, healthy plant. Would recommend to other gardeners without a doubt. So pleased with the service, thank you so much...

10. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New company good old fashioned roots

I was amazed at the care taken in protecting my new little tree I had purchased from Sproutl. A new company with good old fashioned customer care values. I loved everything about my purchase and my tree is now enjoying its new home. Brill company great service look no where else for plants. Thanks Sproutl.

10. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First gardening purchase online and very happy

Ordered a housewarming gift for my friends.

I ordered 3 herb plants and 3 herb pots. These were delivered at my friends house within 3 days. Arrived in brilliant condition and very healthy. Would 100% recommend and will be using them again in the future.

9. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company does not deserve to do…

This company does not deserve to do business. No phone number and all emails not responded to. No delivery at all and managed to get the sub-contracted provider to order them to phone me to provide a refund, which will reportedly take 10 days. Avoid this company like the plague.

9. Mai 2022
Bewertung ohne vorherige Einladung
Sproutl-Logo

Antwort von Sproutl

Hi Alex,

First of all, I want to take this opportunity to apologise for the experience you have had with Sproutl - it is something we have all read with great sadness and disappointment as a team.

We have looked through our customer service desk, and we unfortunately haven’t received any emails from yourself. Our tech team are looking into why this could be as a matter of urgency. It’s worrying to us that you haven’t had any contact; we take pride in our 100% success rate in replying to all tickets within 1 working day.

Your order was due to be delivered today, which is unfortunately one working day later than our delivery promise. I can only apologise for this delay, occasionally our couriers experience unforeseen circumstances which can lead to order delays, and we’re very sorry yours was affected by this. Although your order was due to be delivered today, we have cancelled this at your request.

As communicated to you over the phone, your refund was processed immediately on request and your receipt provided to you via email. Refunds take 1-5 working days for the funds to be available in your account depending on your bank, and up to 10 working days for this to appear on your statement as stated in the receipt.

Kind regards,
Anna

Bewertet mit 5 von 5 Sternen

Just great service

Very happy with my purchase.

9. Mai 2022
Bewertung ohne vorherige Einladung
Sproutl-Logo

Antwort von Sproutl

Hi Tatiana,

I’m so sorry that you’re disappointed, as I said in our conversation yesterday over live chat/email, we will do our best to rectify this situation.

Occasionally issues do occur in transit which are out of Sproutl’s control, but we do our best to communicate this and keep our customers updated with any information we receive from the courier company. Your order was unfortunately affected by our courier missing their collections as we communicated to you over various correspondence, and we have been assured by the courier that your second pot is out for delivery.

Please do reach out to us again if you want to chat, we really do appreciate any feedback and are always looking to improve.

Kind regards,
Anna

Bewertet mit 5 von 5 Sternen

Excellent service and quality products

Excellent service and quality products! Initially I had placed an order for 2 large ceramic pots from another online company. However, after not hearing back, I started to chase up my order only then to be told the items were not in stock. No alternatives were given to me until I prompted the question and then was given 2 very poor substitutes. I eventually cancelled and started a new search.

I then came across the same items on Sproutl’s website but for a large size and to my surprise at a lower cost. I put in my order on a Saturday and had very good communication from Sproutl after the Bank holiday and the items arrived within the expected 3-5 day delivery period. All through the process Sproutl kept me informed promptly and the items exceeded my expectations.

Buying online can be a very anonymous and impersonal experience but it has been a very pleasant experience doing this with Sproutl and with the quality of their products I will definitely be looking to buy from them again!

6. Mai 2022
Bewertung ohne vorherige Einladung

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