StarTrack Bewertungen 

If I could give them a zero I would. They hold parcels at their depot for weeks doing f all without even trying to put on a courier to deliver it to you. Won’t let you pick it up either

A woman from StarTrack rang me on Friday 21/08/26 09:51 and asked if I still wanted three parcels still to be delivered??? I said to her of cause I do! Why would she even ask a question like that, we have paid for the items and for the delivery.
We still have not received the three pacels as of today 02/09/26, They have no Idea where the parcels are or who the Idiot was that rang me on the 21/08/26. What a disgrace.
WHERE ARE ALL THE REPLIES FROM STARTRACK

So sick of this company. Every one of my last 4 NEXT DAY DELIVERIES have had delays of 2-4 days. When speaking to customer service, each time they have told me they're creating a case and will call back. I have always had to call back, and each time been told that a case was never created, further delaying my important medication delivery. I've received no refunds for the express delivery, and the customer support wouldn't even let me speak to a manager today and didn't say why.

Australia post outsourced my package to star Trak, Parcel at their dispatch centre. the morning after it was ordered from South Australia and came in overnight. Delivery to Hospital in Sunshine, full address in, floor and room for the recipient on label. First non delivery, Depot at Sunshine north not open,( it should be taken to the hospital) taken backto Melb. airport. 2nd attempt after the weekend, again, went to wrong address. for an overnight delivery turning into 5 days before finally at right address is purely frustrating. the business I bought through have NEVER had so much go wrong with a delivery.
SO, delivery service,) 0/10,communication service 1/10. I had to redirect package through the fantastic people in S.A. to my sons address, which was still hard for them to accomplish .Iwould never recommend use of this company .

Package not delivered and unable to track

Paid for express service was expected be delivered within a day from arriving from Sydney (Wednesday). Took a day off work expecting the delivery (thursday) no updates, no delivery. Very next day (friday) there are no updates throughout the day. Suddenly it's out it transit during school pick up hours. Left with a sorry we missed you card. Now will have to wait till Monday for a redelivery meaning another day off work.

Avoid Startrack if you are regional. I had a package arrive at their Bundaberg depot and sit there for a number of days. As I grew more desperate I called their support line to arrange a collection form the depot. Despite being told 3 or 4 times that the depot would call.......nothing. A case was raised and was told I would be called back by the case manager........nothing. Can't believe this mob are associated with Aust Post! Now a week since the package arrived in Bundy and still waiting. Avoid if at all possible.

They made no attempt to deliver package don’t trust them

Customer support does nothing to help. I contacted them to tell them that the delivery driver didn't even attempt to deliver my parcel as I was home all day for it, and they didn't even knock on my door. I saw the Indian driver leave. As soon as he left without delivering my parcel, I called support, and they basically said "Sorry we can't do anything as we can't contact them. They have to stay on their route and can't come back. You have to go pick it up at whichever parcel they drop it off to."
Wtf??? So basically I've wasted my time waiting at my door for this parcel, and now I have to take more time out of my days to go pick it up? I paid for delivery and they won't deliver. Absolute donkeys.

I originally missed the 1st attempt at delivery, (yesterday) I was looking at a 1hr return taxi to collect. I was rang the same day, and the kind fellow arranged for re delivery the next day. (Today).
I have received my parcel, all is well

Card left alleging attempted delivery but at the time alleged we were home!! There was NO ATTEMPT TO MAKE CONTACT.
Then consignment number on card left was incorrect.
Then, after finally getting through, I was told that the consignment number left on the card was incorrect!!

Star Track you need to get a new CEO look at your reviews there’s an avalanche of negative feedback.
Where’s the bloody trade union come on the aussies are looking for help here give the company a shake up pleeese 🥺 Australia 🇦🇺 land of the free
Now prove it!

I’ve been home all day waiting for a “signature needed” parcel. Suddenly received an email claiming that delivery was attempted but failed because I wasn’t home! Do better, StarTrack. What a misnomer.

I ordered a new modem from my internet service provider. I was told it would be delivered by 04/08/26. Shortly thereafter I received an email from star track. The email contained the tracking number for my modem.
I knew from the moment I saw star track on the email that it would go wrong. Because it always does. My previous experience with this company has involved lost parcels (never to be seen again), broken, damaged or other results of mishandling, and even one in a neighbours front yard shrubs.
The parcel delivery was Sydney to Sydney.
The tracking shows its route so far has been; Sydney - Green acre (NSW) - Brisbane (QLD) - Melbourne airport (VIC) - Sunshine West (VIC)
I don't know if it will even turn up, if it does it will be beaten and/or broken. Because that's how it always goes.
I make it a rule not to buy anything online that will be shipped by star track. This time I had no choice, and in fact was led to beleive it was being sent by Australia post.
In the meantime I guess I'll have to buy my own router and spend a few hours listening to hold music to sort this out with my ISP.
Do not use this company.

Companies like StarTrack create the need for a zero star review system. I had a missed delivery, no big deal. So I entered the details on the missed delivery card and opted for the customer pick up option. I had to drive 30 minutes to the warehouse in Tullamarine but that's OK. I received an email the following day saying that my parcel was at the warehouse ready to pick up. After arriving I spent 10 minutes ringing the reception bell and several calls to the number provided if reception is unattended. Finally someone fronts up, enters my details into the computer and proceeded to tell me that my parcel was not ready for pick-up. It was not even in the warehouse. Absolutely disgraceful delivery and customer service.

Absolutely useless I have been waiting all day. They were supposed to deliver in the morning. They said that they had delivered it but the lazy driver didn’t want to carry a heavy package up my driveway so he snuck up and left the card without knocking without ringing the doorbell. I have spoken to him three times today they promised me someone would call me back or email me. Nothing has happened. It’s gonna cost me $500 in losses unbelievably useless.

Nothings changed. Still lying and stealing from customers, offering a service they couldnt be bothered providing. Still charging a fee to be scammed and lied to

-"StarTrack and its parent company, Australia Post, admitted to engaging in misleading or deceptive conduct between October 2018 and October 2022. They incorrectly advised approximately 11,500 business customers that no compensation was payable for lost or damaged parcels, violating the Australian Consumer Law."

Management of this scam is pond scum.

it is a disaster that is what it is. Attempted to deliver and left a card says it'll get to a collection point. I've been tracked on AusPost app, for a whole week, it says arrived at facility with no options for collection or pick up at where. More than a week later, I called the customer service after my online enquiry got ignored, and the answer I got was "You haven't contacted us for collection, it's been waiting at their depot for long enough, and they just sent it back to the sender"
I don't want to blame the customer service or anyone, but she sounds like a robot who kept repeating the same thing without acknowledge any of my question or helping to contact whoever could help this in their system.
And how am I going to contact the sender since the status is still saying "It's on its way"???

Every single time I see StarTrack I just assume I will never see the item ordered. The only solace in a Startrack delivery is knowing that at least you can watch the item tour the country before eventually disappearing into some new for of tracking error.

StarTrack deliver on the correct day about 50% of the time, if I'm generous. The customer service is shockingly bad - they NEVER call back when they say they are going to. Posting here is obviously pointless - they have a 1 star rating and never improve!