I reached out to Stellar Scientific to follow up on an order we placed and they responded to my inquiry within the hour. I wanted to especially thank Michelle and Elisa on the team who are always so h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Mehr ansehen
Unternehmen hat geantwortet
The ordering process is good. The shipping is less so. This is our second order of glass vials. They are not well packaged and arrive broken. Perhaps this is unavoidable but there could be some additi... Mehr ansehen
Unternehmen hat geantwortet
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Kontaktinformationen
10715 Red Run Blvd, 21117, Owings Mills, Vereinigte Staaten
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,7
Hervorragend
699 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Justin and the rest of the crew at…
Justin and the rest of the crew at Stellar have been fantastic! Always lightning fast to respond. I can't thank them enough for their help getting my research lab up and running in record time!
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
Thank you so much Wes for this glowing review and for calling attention to the level of service you've received from Justin Erny and the support team!
It is truly an honor and privilege to assist you with your lab and research.
Antwort von Stellar Scientific
Thank you so much Anthony for your business and for letting us know how we took care of you.
LabNet Vortex Adapter
We usually have to buy from Fisher Scientific due to being one of the state vendor. Not always the greatest experience and price. Not many options and brands for head adapter at FS unless is their brand. I decided then to look for a vortex adapter for our Labnet vortex and Stellar Scientific showed up in my search. Good price, fast shipping, easy to track your package through FEDEX. And they're constantly send you updates on your order. What takes a month- if lucky- to get from FS, it took 7-8 days to make it to school. Item arrived perfectly and safely packed. I wish I could buy all my lab supplies at Stellar Scientific!!
14. Februar 2025
Antwort von Stellar Scientific
Thank you so much Valeria for this incredible review. We are so humbled and honored to receive your attention and praise.
We are a small, family-owned business that aims to deliver insanely great service.
We appreciate your business and your kind words very much.
(Promote Elisa)
24. Jänner 2025
Antwort von Stellar Scientific
Oh my gosh! This is an amazing review! So much power in so few words.
Thank you Evan for working with Elisa and letting us know you are enjoying this relationship.
She is special and we will share the review internally on slack so everyone can see
Thank you for choosing Stellar Scientific
Antwort von Stellar Scientific
Thank you RC for your business and for identifying three ways we excelled at taking care of you!
Thank you for choosing Stellar Scientific
Very happy ordering from Stellar Scientific!
Stellar provides quality products with quick turn-around times.
5. Februar 2025
Antwort von Stellar Scientific
Thank you so much Kendra for making time to share a review with us and let us know what specifically you enjoy about working with us!
We appreciate your business very much!
Such a wonderful company to do business with!!
I can not put into words how fantastic this company has been for our lab! Justin, our remarkable sales connoisseur, has gone above and beyond to find the products that we needed!!! Their customer service is impeccable and their communication through every process is on point!! Well done !!
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
Thank you Kerri for taking time from your busy day to write this amazing review about your experience with us, and Justin Erny in particular.
We share these review with the whole company on Slack. Justin will be blushing ear to ear when he sees this.
Thank you so much for helping get the word around about Stellar Scientific.
Great customer service and deals
Great customer service and was able to get some great deals for getting my lab stocked!
3. Februar 2025
Antwort von Stellar Scientific
Thank you so much Amy for continuing the amazing relationship we've had with the E-town community for more than a decade!
We are so honored to be one of your supplier partners and to receive this warm feedback about your experience with us!
It was fine
It was fine. I ordered the product and it arrived. That's more or less all you could ask.
8. Jänner 2025
Antwort von Stellar Scientific
Thank you Paul for leaving this message for us over the weekend!
We appreciate your business and your kind words!
Great customer service
Excellent customer service. Order delivered on time. Was kept fully aware of our order.
7. Jänner 2025
Antwort von Stellar Scientific
Thank YOU Atul for taking time to share your reflections of our work together!
We are so happy you chose us and gave us the opportunity to showcase the team's insane commitment to service.
Thank you for choosing Stellar Scientific
Antwort von Stellar Scientific
Thank you so much Alok for your business and for sharing this feedback with us.
Considering your order was made on the morning of December 24th, we were unsure how quickly it would arrive.
We are delighted to know our delivery partners did their job well!
Thank you for choosing Stellar Scientific
CUSTOMER SERVICE
16. Dezember 2024
Antwort von Stellar Scientific
Update Jan 6th, 2025
This is really unprecedented. We cannot resolve an issue when our calls, text messages and voice mails are not responded to.
We've notified Trustpilot about our difficulties and that we feel we are being treated unfairly.
Even accounting for the holidays, for their to be no communication back for two weeks is not the way business is done.
Update Dec 30th, 2024
We have tried unsuccessfully to reach you for nearly a week to get this matter resolved: Email, cellphone, SMS, nobody can get through or get a reply.
I have had discussions with our warehouse and your sales rep, and I have been told you claim we shipped the incorrect product.
According to our internal records, the order was done correctly and so we have been requesting a photo of the box label to confirm an error was made.
If you could please send us a photo so we can confirm we did indeed ship you the wrong PCR plates, we will send a return label and ship the correct product asap.
Please help us take care of this for you.
Original reply 12/24/24
We're very sorry to see this one star review. Can you please provide us with some information to know how we disappointed you?
I remember this order was received late on Friday the 13th after FedEx had already come.
I recall we were not able to honor the original request for overnight delivery and a member of the customer service team emailed you to give the option to cancel the order
It looks like it was shipped on Monday the 16th via Fed Ex 770802437178 and received the following morning by 11AM - so overnight shipping was used.
Did we receive a cancellation request in writing and mistakenly shipped it anyways?
Please let us know what we did wrong and we will address is asap.
Easy to make a purchase
Easy to make a purchase, prompt and keeps customer informed.
10. Dezember 2024
Antwort von Stellar Scientific
Thank you so much Dawn for being a great friend and for taking a moment to let us know what we're doing well.
We have always had a great experience…
We have always had a great experience buying lab supplies from Stellar Scientific. Best customer service, ease of ordering and timely deliveries! Thank you team!
21. November 2024
Antwort von Stellar Scientific
Wow! Thank you so much for sharing so much detail about your experience with us.
This will be shared on Slack so the whole team knows.
Thank you for choosing Stellar Scientific!
Good products and fast service.
5. Dezember 2024
Antwort von Stellar Scientific
Thank you so much Gary for your business and for making time to share this review with us
We appreciate both very much!
Great service and follow-up
Stellar is always very responsive and diligent with communicating and fulfilling our orders timely.
13. November 2024
Antwort von Stellar Scientific
Thank you so much Randy for your continued support and patronage!
We will be sure to let Justin know he is doing a great job taking care of you and your clients.
Thank you Raphael Mifsud
I would like to commend Raphael Mifsud for his excellent performance. Always available and his response is quick, accurate and efficient. His performance is beyond compare especially when my order was held in FedEx for unknown reason. He communicated ASAP with FedEx and gave me the assurance of the shipment.
Thank you Raphael.
22. November 2024
Antwort von Stellar Scientific
Wow! This is a very special review about a very special guy.
Thank you so much Paul for your business and for sharing this feedback about your experience working with Raphael.
He is everything you say and more. We are very honored to have him on the team.
We are sharing this with the whole team on Slack so he can be recognized for his customer care.
Responsive sales rep and product got…
Responsive sales rep and product got delivered faster than expected.
21. November 2024
Antwort von Stellar Scientific
Thank you so much Zenas for your business and for this wonderful review!
This feedback lets us know we made a good decision to stock this item so we can better delight our customers.
Reviews are shared with the team on Slack so everyone involved will know they did a very good job.
Antwort von Stellar Scientific
Thank you so much JoAnn for your business and for making time to share this important feedback with us.
We're perfectionists, so we'd love to know how we can improve to earn that coveted five-star review.
We appreciate your very valuable time and the opportunity to serve you.
Thank you for choosing Stellar Scientific!
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