food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Mehr ansehen
Unternehmen hat geantwortet
It's very frustrating to have to cancel my trip or if I get over to get someone on the other side to bring me to Pembrokeshire to get an Irish ferries ferry to return home. I can't understand such a c... Mehr ansehen
We went on day trip which was unbelievable value at 12e each. Have done this many times previously and I can never fault stena line. The service and customer care is second to none and the facilitie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Stena Line Ireland
Vom Unternehmen geschrieben
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Kontaktinformationen
Irland
- stenaline.ie
3,9
Gut
347 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Staff very helpful and kind.
3. März 2026
Antwort von Stena Line Ireland
Good afternoon,
Thank you for your review. We’re delighted to hear that our staff were helpful and welcoming during your journey. Your comments are truly appreciated and will be shared with our team. We hope to welcome you back again soon.
Regards
Dave
Stena Line
The Ben Mcree Is the worst Ferry I have…
The Ben Mcree Is the worst Ferry I have ever sailed on, and i have been using ships and ferries since 1973. I will never use it again.
25. Februar 2026
Antwort von Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are sorry to hear that your experience on the replacement vessel didn’t meet your expectations. We’ve shared your comments with our team.
If you would like to discuss this further please contact our Customer services team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you back in the future.
Regards
Dave
Stena Line
Relief Vessel not good enough
I wasn't overly impressed with the relief Vessel on my sailing. But despite that your great staff onboard made up for it, always helpful and pleasant, not always the case these days, keep up the good work!
27. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for sharing your review.
We're sorry to hear the replacement vessel didn’t fully meet your expectations, but we’re delighted that our crew made a positive difference to your journey. Your kind words mean a lot to the team. We appreciate you taking the time to share your experience and hope to welcome you back onboard again.
Regards
Dave
Stena Line
I always travel with StenaLine
I always travel with StenaLine, their service is excellent, such friendly employees in every department, so efficient and I am grateful to travel with them
1. März 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted you enjoy travelling over with us, and we truly appreciate your kind words about our team. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Got from A to B and back safely
Got from A to B and back safely. However for the cost of car & 2x Persons the use of replacement ferry on the route is not good enough. Ben MyChree an almost 500e ticket is terrible.
Verry limited comfortable seating, limited food options, quite run down and old. I certainly would use Irish ferries in future
3. März 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your review.
While we’re glad you travelled safely, we’re sorry to hear the replacement vessel didn’t meet expectations, especially given the cost of your booking. We understand your concerns about the comfort, facilities, and limited food options on the replacement vessel, and we appreciate how disappointing this must have been.
Your comments have been shared with our team as we continue working to improve the experience while this temporary vessel is in service. Thank you again for letting us know.
Regards
Dave
Stena Line
Everything was very efficient both ways
3. März 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your 5 star review. We're delighted to hear that everything was efficient on both legs of your journey. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Normally I would give you five stars…
Normally I would give you five stars however not having the Stena Lounge (older ferry) meant that the trip wasn’t quite as comfortable. The staff however were so helpful and friendly hence my four rating.
27. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your review. We’re glad to hear our staff were helpful and friendly throughout your trip. We understand that travelling on a vessel without the Stena Lounge can make the journey feel less comfortable, and we appreciate you sharing this with us. Your comments help us improve, and we hope to welcome you back onboard for a smoother experience next time.
Regards
Dave
Stena Line
Comfortable friendly service
We had a lovely comfortable trip on Stena, a quiet space with complementary Teas and Coffee and very friendly and helpful staff.
2. März 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted you had a comfortable trip and enjoyed the quiet space, complimentary drinks, and friendly service. We appreciate you travelling with us and hope to welcome you back soon.
Regards
Dave
Stena Line
Rosslare to fishguard
Rosslare to fishguard. The boat is as old as I am. Ye charge premium prices for a sub standard boat. No cabins for people who have travelled all night and need a sleep before their onwards journey. Just not good enough.
19. Februar 2026
Antwort von Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are sorry to hear that your trip didn’t meet expectations. We understand how important comfort is, especially after travelling overnight, and we appreciate your feedback regarding the vessel and lack of cabins.
Your comments have been shared with our team. If you'd like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Antwort von Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear you found the cabins clean and comfortable. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Quite disappointed with Stena this…
Quite disappointed with Stena this time, it's over a year since we sailed with them and it's always been a very good company but not this time particularly. My husband is registered blind and I stated this on the booking but we were the farthest from the stairs, I had to walk in front of him on the narrow gangway with huge articulated vehicles thundering down towards us holding my hand out to slow them down. Then as we were heading towards the Stenaplus lounge someone was busy polishing the walkway, not taking any notice of anything going on around them, I had t stand on the cable that was 15/20feet away from the operator so as it was safe for my husband to step over it. This is the only time I've had any reason to complain about Stena as usually we have had very good dealings with them..... probably the next time will be better....hopefully
27. Februar 2026
Antwort von Stena Line Ireland
Good afternoon,
Thank you for taking the time to share your review.
We are very sorry to hear about the difficulties you and your husband experienced during your recent sailing. We always aim to provide safe and accessible boarding for all customers, so we are concerned to hear about the challenges you faced on the gangway and around the walkways. This certainly isn’t the standard we want to deliver, especially for customers with additional needs. We appreciate you bringing this to our attention. If you have particular requirements such as parking close to a lift we would advise contacting our team once booked and speak to one of our agents so we can note these on your booking.
We are glad to hear that your past experiences with us have been positive, and we hope we can restore your confidence on your next trip.
Regards
Dave
Stena Line
Antwort von Stena Line Ireland
Good afternoon,
Thank you for sharing your review and we hope to welcome you back onboard again.
Regards
Dave
Stena Line
The boat was completely sub standard
The boat was completely sub standard, over priced food, my breakfast bap was actually mouldy. No on board facilities, duty free shop was also tiny with no stock, we were seriously unimpressed!!! Would never book stena line again.
25. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your review.
We are very sorry to hear about your experience travelling over with us. The condition of your breakfast and the issues you mentioned are not the standards we aim to deliver, and we appreciate you bringing them to our attention.
If you have not already done so could you please contact our customer services team via the contact form on our website so our team can investigate this at stenaline.ie/contactform
Regards
Dave
Stena Line
On the Ben MyShree
It was a temporary replacement boat. Much smaller than normal but it was clean, staff were friendly and helpful and the cafe was reasonably priced and piping hot food.
25. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your review. We're glad to hear that you found the temporary replacement vessel clean, and that our crew were friendly and helpful. It’s also great to know you enjoyed the reasonably priced, hot food in the café. We appreciate your understanding while the smaller vessel was in service, and your comments will be passed on to our team.
Regards
Dave
Stena Line
We were meant to travel on the Nordica…
We were meant to travel on the Nordica where we had a great experience previously . However the Ben my chree was used instead . The facilities were far less than the Nordica which was disappointing for my family but the staff were kind and helpful. The return journey was marred by rough seas but we arrived safe albeit a bit sick.
22. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for sharing your review. We’re glad to hear our crew were kind and helpful, and that you arrived safely despite the rough seas. We’re sorry for the disappointment caused by the vessel change, as we understand the Nordica offers a different onboard experience. Your feedback is appreciated and will be shared with our teams.
We hope to welcome you onboard again soon for a smoother journey.
Regards
Dave
Stena Line
This ship belongs in the 1900s not 2026…
This ship belongs in the 1900s not 2026 charging people for this is a disgrace. Irish Ferries only
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stena Line Ireland
Good morning,
Thank you for taking the time to share your review. We’re sorry to hear that your recent experience didn’t meet your expectations.
We continue to invest in maintaining and upgrading our vessels to ensure they remain safe, reliable, and comfortable for all passengers. That said, we understand that preferences can vary, and we appreciate your comments.
Your feedback has been passed on to our team as we’re always working to improve the onboard experience. If you’d like to discuss this further please contact our customer services team at stenaline.ie/contactform
Regards
Dave
Stena Line
This is not a ferry, shocking how this is what they expect families to travel on.
This is not a ferry, after years of sailing on Stena this is definitely the last time, Irish Ferries from now on.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are very sorry to hear you were disappointed with your recent sailing. We understand how frustrating it is when a replacement vessel doesn’t meet the standard you’ve come to expect and we’re sorry this impacted your experience so strongly.
Your comments have been passed to the relevant teams, as we are continually working to improve the service offered during temporary vessel changes.
If you would like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
No concern for customers welfare
On 16/2/26 I used Stena line from Holyhead to Dublin and the return journey. I had travelled to Holyhead using the train. The train station is joined to the port building. On the return journey I found that foot passengers were last to get off the boat and kept waiting for over 20 minutes. The shuttle bus from the boat to the port building was also not in any rush. The results of this was that I and another dozen passengers missed the last train which was at 8pm. We had very little option but to remain in the port building for the first train in eight hours time. The port buildings have no heating and was freezing cold. The benches were perforated metal which were very uncomfortable and very cold. There was an elderly lady in a wheelchair who was also having to wait seven to eight hours. She was also freezing cold. It would be very easy for the ferry service and the train service to work together to make sure this does not happen but they deliberately choose not to do this. It demonstrates that they have no concern for their customers welfare. Leaving your customers stranded for eight hours is unacceptable. I would strongly recommend people choose another service to get to Ireland even if it is going from Liverpool or using flights.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stena Line Ireland
Good morning,
Thank you for taking the time to share your review.
We are sorry to learn of the delays you experienced during disembarkation and the subsequent impact on your onward travel arrangements. We appreciate how challenging and uncomfortable this situation must have been, particularly given the conditions in the port building and the extended wait for the next available train service.
Please be assured that your comments have been passed to our port and onboard teams. We continue to work with our partners to improve coordination for foot passengers and to minimise disruption wherever possible.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
The loading and unloading was done…
The loading and unloading was done swiftly and efficiently.
Services o board were friendly and helpful, overall a great travelling experience.
The report requests afterwards are becoming irritable, think this is 4th request. Do you not read previous returns?
14. Februar 2026
Antwort von Stena Line Ireland
Good morning,
Thank you for your 5 star review on the loading, unloading and onboard service — we’re delighted to hear you had a great travel experience.
We are sorry for the irritation caused by receiving multiple feedback requests and we have passed this on to our team to look into. Thank you for bringing it to our attention.
We appreciate you taking the time to share your experience and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Antwort von Stena Line Ireland
Good afternoon,
Thank you for your review. We’re delighted to hear that you found our staff lovely and helpful and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.