Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Amber was incredibly quick to address our initial query and has continued to respond promptly to my following emails with a friendly and helpful attitude. Edd from the tech team took a lot of trouble... Mehr ansehen
What a pleasure to deal with a company that puts the customer first. The Clearwater Eclipse tap is also the best as well as the cheapest kitchen tap I have had for several years. When the hot tap sta... Mehr ansehen
Unternehmen hat geantwortet
I needed a spare part for my KWC Zoe tap and Clearwater Products T/a Sterling Taps were absolutely outstanding. Despite having not bought the tap from them, they negotiated a very good deal with KW... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Kontaktinformationen
sterling, GL20 8SL, Tewkesbury, Vereinigtes Königreich
- 01684299555
- Sales@sterling.eu.com
- sterling.eu.com
4,9
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97 Bewertungen
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Friendly and effective customer service.
Amber was incredibly quick to address our initial query and has continued to respond promptly to my following emails with a friendly and helpful attitude.
Edd from the tech team took a lot of trouble explaining the workings of a hot water kettle, and together they resolved the problem to my great satisfaction.
23. Juli 2026
Bewertung ohne vorherige Einladung
Great after sales service
Great after sales service.
Needed longer pipes from my fitted Clearwater tap to my boiler unit and the team were quick to respond and marked up a photo of exactly what I needed and where. We have had our tap for 5 years and love it - doesn’t spit or hiss like some that my friends have
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our after-sales team was able to quickly identify exactly what you needed and help you get the correct parts. It's especially rewarding to know that your Clearwater tap is still performing so well after five years of use.
Thank you for your continued support and for choosing Clearwater. We hope you enjoy many more years of reliable service from your tap.
Kind regards,
The Clearwater Team
Amazing company to deal with!
Amazing company to deal with, brilliant products and service.
Would use again and highly recommend to others!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
hank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and our service. Providing excellent customer support alongside high-quality products is something we take great pride in, so it's fantastic to know we've met your expectations.
Thank you for your recommendation and for choosing Clearwater. We look forward to helping you again in the future.
Kind regards,
The Clearwater Team
I had to contact Sterling.eu.com about…
I had to contact Sterling.eu.com about an issue that occurred with a lovely Sheraton tap I had in my kitchen. The tap was still under guarantee. I sent images of the issue and without hesitation I was told the tap would be replaced and sent by post to Dublin. I think such service is rare these days so well done. I’m very impressed.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that you experienced an issue with your Sheraton tap, but we're delighted that our team was able to resolve it quickly and make the replacement process as straightforward as possible. Providing reliable after-sales support is incredibly important to us, and it's great to hear that this made a positive impression.
Thank you for your kind words and for choosing Sterling. We truly appreciate your support and hope you enjoy your new tap for many years to come.
Kind regards,
The Sterling Team
Hot water boiler issue
I emailed with a question as my Clearwater boiler was not registering the new filter , they replied within an hour giving me directions on how to fix. So nice and unusual to get good service these days. Very impressed.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that our team was able to help you quickly resolve the issue with your Clearwater boiler and get your new filter recognised. Providing prompt, helpful support is something we take great pride in, so it's wonderful to know that your experience exceeded expectations.
Thank you for your kind words and for choosing Clearwater. We really appreciate your support and are always here if you need any assistance in the future.
Kind regards,
The Clearwater Team
Excellent Sink/Tap Supplier
I work as the kitchen designer at MBS Interiors in Stoke-On-Trent.
Tim from Clearwater came to our showroom last year to introduce us to the brand and the products. Following on from this, the vast majority of sinks and taps for our customers are now supplied from them.
The main reason that I started using the products was the vast range that they have to offer. I previously had to search through multiple suppliers to find a specific product, but every time I looked through the Clearwater brochure, I found what I was looking for. This led to me using them as a default.
Following on from this, we now have a dedicated Clearwater display, which shows the quality of the products on offer. As a business, it is important to have reliable suppliers that are offering great products at a reasonable price. This is exactly what we get from them.
To summarise, the products are very great quality, the prices are very reasonable and the service that we receive as a business is fantastic. Whether you are a business looking for a new sink/tap supplier, or a customer looking for a product to last for many years in their home, I would recommend Clearwater to anyone
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to leave such a detailed and thoughtful review.
We're delighted to hear how your relationship with Clearwater has grown since Tim first introduced the brand to your showroom. It's particularly rewarding to know that our breadth of range has helped simplify the specification process, allowing you to find the right sink and tap solutions for your customers from one trusted supplier.
We're also pleased that your dedicated Clearwater display has been well received and that you've found our products to offer the quality, value and reliability that your business needs. Building strong partnerships with independent kitchen retailers is incredibly important to us, and feedback like yours means a great deal to the whole team.
Thank you for your recommendation and for your continued support. We look forward to working with MBS Interiors for many years to come.
Kind regards,
The Clearwater Team
Outstanding Customer Service
I needed a spare part for my KWC Zoe tap and Clearwater Products T/a Sterling Taps were absolutely outstanding.
Despite having not bought the tap from them, they negotiated a very good deal with KWC which saved me almost £250.
My thanks go to Edd who negotiated the deal and was extremely helpful and prompt in replying to my requests for technical advice. My thanks also to KWC.
I honestly didn't believe customer service like this existed anymore and I thoroughly recommend Clearwater Products/Sterling Taps.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with both KWC and our team. Providing support wherever we can, even when the original purchase wasn't made through us, is something we strongly believe in, so it's fantastic to know we were able to help secure a cost-effective solution for your KWC Zoe tap.
We'll be sure to pass on your kind comments to Edd, who will be pleased to hear that his technical support and prompt responses made such a difference. Feedback like yours means a great deal to us and reinforces the importance of delivering exceptional after-sales service.
Thank you again for your recommendation and for your kind words. Should you ever need assistance in the future, we'll be happy to help.
Kind regards,
The Sterling / Clearwater Team
Service and support was excellent
Service and support was excellent, very responsive and fast shipping of the replacement part. Particular shout-out to Amber who took my call and was super helpful and arranged everything with no issues... Thanks, highly recommended.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re really pleased to hear that you received excellent service and support, and that the replacement part reached you quickly.
A special thank you for recognising Amber — we’re delighted she was able to assist, answer your questions, and arrange everything smoothly for you. Your recommendation means a great deal to us.
Thank you again for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
The service I received was outstanding
The service I received was outstanding. Amber and Edd demonstrated excellent technical knowledge and offered practical guidance for my requirements. 5* doesn’t do it justice- these guys really are brilliant and I would definitely buy from them again. I would certainly recommend anyone to use them for their services and products.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for your fantastic feedback. We’re delighted to hear that you received outstanding service and that Amber and Edd were able to provide the technical guidance you needed.
It’s wonderful to know their knowledge and support made such a positive impact, and we truly appreciate your kind words about the team. Hearing that you would buy from us again — and recommend our products and services — means a great deal.
Thank you again for taking the time to share your experience. We’re grateful for your recommendation and look forward to supporting you in the future.
Kind regards,
Sterling Customer Support
Amazing service
Well what can I say. Truly a fabulous experience.
Amber asked me to send a video outlining the issue. She showed Edd their technician.
Even though my Clearwater kettle tank was just over two years old. They made the decision to send me a free replacement.
We are blown away with the service.
New tank sent, installed and working in 25 hrs
Just fabulous. You cannot get better than that.
Thank you guys.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for your fantastic review. We’re thrilled to hear that Amber and Edd were able to quickly identify the issue from your video and get everything resolved for you.
We’re especially pleased that the replacement Clearwater kettle tank reached you, was installed, and fully up and running within just 25 hours — that’s exactly the level of service we aim to deliver. Your kind words about the team mean a great deal to us.
Thank you again for taking the time to share your experience and for your wonderful feedback. We truly appreciate it.
Kind regards,
Antwort von Clearwater Products T/as Sterling
Thank you again for your recommendation and for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
I can't fault Alex & the team - Genius!!
I can't fault Alex & the team.
Asked for some help and advise on spare parts for kitchen taps fitted via a refit/makeover.
They have been brilliant - CANNOT FAULT; quick response, offering advice and upon photos of parts needed, parts requested provided.
I had tried other mainstream suppliers to no avail.
Cannot recommend highly enough.
Very many thanks to all for all your help.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
hank you so much for your wonderful feedback. We’re delighted to hear that Alex and the team were able to help with the spare parts for your kitchen taps and provide the advice you needed.
It’s great to know the quick responses, guidance, and photo-based support made the process smooth for you — especially after trying other suppliers without success. We’re committed to making things easy for our customers, so your comments mean a lot to us.
Thank you again for your recommendation and for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
Top company, top service
Been buying products from Sterling for about 4 years now and I can honestly say that I have had first class service every time. Customer service is second to none, this time from Rebecca . Delivery is speedy and effective and advice/guidance is clear and direct. Wouldn't go anywhere else.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
We’re delighted to hear that you consistently receive first-class service, and we’ll be sure to pass your feedback on to Rebecca – she’ll be thrilled to be recognised. It’s great to know that our delivery and advice have met your expectations.
We genuinely appreciate your loyalty and look forward to continuing to support you in the future.
All the best,
The Sterling Team
Speedy service saves the day!
Phone line promptly answered by incredibly helpful customer service staff who acted immediately to help me source a new tap spare part whilst being ultra diligent and suggesting I send pictures to be absolutely certain I was going to receive the correct item. Speedy verification and utter astonishment as said part arrived the very next day! Can’t fault service or parts! Thank you Becky and Rebecca - Hottest day on record and I have my kitchen tap up and running again. Can’t recommend them highly enough.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for taking the time to leave such a fantastic review – it really made our day!
We’re delighted to hear how quickly the team were able to help get your tap back up and running, especially in that heat! Becky and Rebecca will be absolutely thrilled to see your kind words – they always go the extra mile to make sure everything is just right, so it’s great to see that recognised.
It’s brilliant to know the service, speed and care stood out, and that the next-day delivery topped it off.
Thanks again for your recommendation – we really appreciate it!
All the best,
The Sterling Team
Very prompt efficient service
Very prompt efficient service, highly recommended.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thanks for leaving us a Review. All the best, The Sterling Team
A pleasure to deal with this company
What a pleasure to deal with a company that puts the customer first. The Clearwater Eclipse tap is also the best as well as the cheapest kitchen tap I have had for several years. When the hot tap started dripping they sent me a replacement value (plus instructions) FOC immediately. When I could not separate the old valve from its bush they sent me a new bush as well, also FOC. It's also worth saying that the separate fresh water filter is very easy to change, unlike others I have encountered. Fully deserving of a 5* rating.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for such a fantastic review – we really appreciate you taking the time to share your experience.
We’re delighted to hear how happy you are with your Clearwater Eclipse tap and that our team could support you quickly when you needed it. Providing prompt, hassle-free aftersales service is something we take real pride in, so it’s great to know the replacement parts and guidance helped get everything sorted smoothly.
It’s also brilliant to hear your feedback on the filter system – ease of use is something we work hard on, so that’s especially good to hear.
Thanks again for your kind words and for recognising the team’s efforts. Reviews like this mean a lot to us.
All the best,
The Sterling Team
Delighted with our beautiful new sink…
Delighted with our beautiful new sink and spray tap, it completely transforms the room! Excellent company, highly recommend.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your lovely review – we’re so pleased to hear how happy you are with your new sink and spray tap.
It’s great to know the products have made such a difference to your kitchen, and we really appreciate your kind words about the service too. Your recommendation means a lot to us.
Enjoy your new kitchen, and thanks again for choosing us!
All the best,
The Sterling Team
Outstanding service from Rebecca
Outstanding service from Rebecca. Replacement was delivered within 24 hours! And clear guides on how to fit it. Can not fault this company at all.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your fantastic review – we really appreciate you taking the time to share it.
We’re delighted to hear that Rebecca was able to help so quickly and that the replacement reached you within 24 hours. Providing clear guidance and getting things sorted without delay is exactly what we aim for, so it’s great to know that came through.
I’ll make sure your kind words are passed on to Rebecca – she’ll be thrilled.
Thanks again for your support, it means a lot to the whole team.
All the best,
The Sterling Team
Amazing customer service from Chloe!!
Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges cost-free!!! And then helped with an installation problem (the housing wouldn't separate from the cartridge) attaçhing a video from the technical team to show how to fix it. Five stars
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for your fantastic review – we really appreciate you taking the time to share your experience.
We’re delighted to hear how Chloe was able to help, from sourcing the correct cartridges to supporting you through the installation. Providing clear, helpful guidance (and the right parts first time) is exactly what we aim for, so it’s great to know that came through.
I’ll be sure to pass your kind feedback on to Chloe and the technical team – they’ll be thrilled.
Thanks again for your support and recommendation – it means a lot to us.
All the best,
The Sterling Team
Had a problem with our kitchen tap…
Had a problem with our kitchen tap leaking at swivel joint ,rang up and spoke to Rebecca and within 2 days had part to rectify. Was expecting maybe new washers but they sent a complete new spout . excellent service
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re glad the replacement part arrived promptly and resolved the leak. Your comments about Rebecca and the service mean a lot to the team.
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