Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Amber was incredibly quick to address our initial query and has continued to respond promptly to my following emails with a friendly and helpful attitude. Edd from the tech team took a lot of trouble... Mehr ansehen
What a pleasure to deal with a company that puts the customer first. The Clearwater Eclipse tap is also the best as well as the cheapest kitchen tap I have had for several years. When the hot tap sta... Mehr ansehen
Unternehmen hat geantwortet
I needed a spare part for my KWC Zoe tap and Clearwater Products T/a Sterling Taps were absolutely outstanding. Despite having not bought the tap from them, they negotiated a very good deal with KW... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Kontaktinformationen
sterling, GL20 8SL, Tewkesbury, Vereinigtes Königreich
- 01684299555
- Sales@sterling.eu.com
- sterling.eu.com
4,9
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97 Bewertungen
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The aerator broke by plumber on fitting…
The aerator broke by plumber on fitting contacted Sterling spoke with Alex who forwarded on part no problem it was a pleasure to deal with them part came from England to Ireland.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re pleased to hear that Alex was able to assist and get the replacement aerator organised without any difficulty. It’s great to know the part reached you in Ireland quickly and that everything was resolved smoothly. We truly appreciate your feedback and your kind words about our service.
Exceptional customer service from Chloe
Exceptional customer service from Chloe. She found all information required to answer my query and ship the required items immediately. Highly recommended.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
hank you for your wonderful feedback. We’re delighted to hear that Chloe was able to provide exceptional support and get everything arranged for you so efficiently. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Great service
Great service - contacted and spoke to Rebecca who sorted the problem, advised the replacement part would be supplied under warranty ( which is 5 years!) and it arrived within 24 hours of my initial enquiry - brilliant after sales service!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your fantastic feedback. We’re very pleased to hear that Rebecca was able to identify the issue quickly and arrange a warranty replacement for you. It’s great to know the part arrived within 24 hours and that the after‑sales support met your expectations. We truly appreciate you taking the time to share your experience.
Absolute first class Customer Service
Absolute first class Customer Service. Contacted them with respect to a faulty new filter and within hours a replacement plus a complimentary one was on its way. I have to say I have been using these filters for a number of years and this was the first problem encountered.
Thank You Alex and Sterling,
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your excellent feedback. We’re delighted to hear that Alex was able to resolve the issue with your filter so quickly and arrange both a replacement and a complimentary unit. It’s great to know you’ve been using our filters for many years with no problems until now. We truly appreciate your loyalty and your kind words about the service you received.
I had a problem with my kitchen tap
I had a problem with my kitchen tap. I contacted the support team and spoke to Amber. She was very helpful and responsive - seeking technical advice and arranging for a replacement part. When a further problem occurred she acted just as quickly to get a solution.
First class customer service and problem resolution!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re delighted to hear that Amber was able to assist so promptly, seeking the right technical advice and arranging the replacement part without delay. When the further issue arose, it’s great to know she was just as quick to find a solution. We truly appreciate your feedback and are pleased the customer service and problem resolution met your expectations.
It was my first ever contact with Amber…Just Perfection
It was my first ever contact with Amber she was so caring so helpful I asked for a 25yr old sink unit supplied buy B & Q, she was not fazed she said she would search and reconnect with me and she did, so caring a wonderful experience, compared to B & Q who kept me on hold for 1hour 15mns and never returned my request. Well done Amber you and your company can be very proud of yourselves
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for sharing such a thoughtful review. We’re delighted to hear that Amber was able to help you so thoroughly, especially in tracking down details for a 25‑year‑old sink unit. Her caring approach and commitment to following up are exactly what we strive for, and your experience reflects that perfectly. We’re sorry to hear about the difficulty you had with B&Q, but very pleased that Amber could provide the support you needed. Your kind words mean a great deal to us, and we’re proud of the service she delivered.
Superb customer service
I had an issue due to hard water that required a new tap insert for my Clearwater Stella tap.
After contacting Sterling I received a full set of replacement valves within 24 hours - that is what I call excellent customer service. Well above expectations
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re very pleased to hear that the team were able to help resolve the issue with your Clearwater Stella tap so quickly. Receiving a full set of replacement valves within 24 hours is exactly the level of service we aim to deliver, and it’s great to know it exceeded your expectations. We truly appreciate your feedback.
Needed parts for tap
Needed parts for tap. One phone call and the parts arrived the next day. Obviously I’d rather the tap valve didn’t leak after 3 years, but replacement was free and an easy diy job.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for sharing your feedback. We’re pleased to hear that the team were able to get the replacement parts sent out so quickly following your call. While it’s unfortunate the valve developed a leak after three years, we’re glad the free replacement made the fix straightforward. We really appreciate you taking the time to share your experience.
Outstanding customer support
Outstanding customer service. Fast and helpful. I received extremely constructive support with a technical issue with a tap including videos of how to resolve the issue. Highly recommended.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your excellent feedback. We’re delighted to hear that you received such fast, constructive support and that the technical guidance — including the videos — helped resolve the issue with your tap. Providing clear, practical assistance is something we take great pride in, so your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience.
Great customer service
It’s been my experience that these days customer service is mediocre at best or non-existent at worst. So I was amazed to find a company that bucks this trend! My initial contact with Sterling was a call to buy some “O” rings for my tap which was leaking. To my amazement, I spoke to a real person (Becky) straight away - non of this AI chatbot rubbish or press number this or that. The “O” rings were provided at no charge and arrived the following day. In the meantime, my tap developed a further problem for which, unfortunately, no spares were available due to its age. Again Sterling came up trumps in supplying a replacement tap at a discount. At all times Becky was helpful and friendly and did her best to solve my problems. You can’t ask for more! I’d have no hesitation dealing with this company again so keep up the good work Sterling!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Becky was able to assist you so promptly and personally, from supplying the “O” rings at no charge to helping arrange a discounted replacement tap when spares were no longer available. It’s wonderful to know her friendly and proactive approach made such a positive impression. We truly appreciate your kind words and your recognition of the team’s efforts. Thank you again for your confidence in us — we’re proud to have earned it.
Fantastic customer service
Chloe at Clearwater gave excellent customer service when I requested a replacement overflow cover, with very quick replies and also a delivery date, excellent customer service and would highly recommend.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re delighted to hear that Chloe was able to assist so promptly with your replacement overflow cover and keep you updated throughout. It’s great to know the quick replies and confirmed delivery date made the process smooth for you. We truly appreciate your recommendation and your positive comments about the service received.
First class customer service
First class customer service
We've just has a new kitchen tap installed, but have a very specific medical need for a certain type of filter. Our plumber hadn't appreciated this, so I rang the customer service line and spoke to Rebecca, who was exceptionally helpful. She arranged an alternative filter to be sent to me, pre-installed with the correct adaptor so it would fit our new tap, and supplied it at trade price. I can't tell you how wonderful it was to be able to reach someone very easily, and then have that person listen and solve my issue very quickly. Rebecca made my day!
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for sharing your experience in such detail. We’re delighted to hear that Rebecca was able to support you so quickly and thoughtfully, especially given the specific medical requirement for your filter. Ensuring you received the correct alternative, complete with the right adaptor and supplied at trade price, is exactly the level of care we aim to provide. It’s wonderful to know how much you appreciated being able to reach someone easily and have your issue resolved so promptly. Your kind words mean a great deal to us, and we’re very proud of the service Rebecca delivered.
Amazing service
One email was replied to super fast by the amazing Amber. I sent a short video of the issue with our tap, an engineer took a look, advised what was needed, and the spare parts are on their way. A very pain-free experience, excellently and professionally managed, a welcome relief in today's usual 'throw away' world. All brassware going forward will be bought from this fantastic company. Thank you.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your fantastic feedback. We’re delighted to hear how quickly Amber was able to respond to your email and guide you through the issue with your tap. It’s great to know that the video you shared helped our engineer identify the solution and get the spare parts on their way without delay. We’re proud to offer a service that feels straightforward and reassuring, especially in a world where things are so often treated as disposable. Your commitment to choosing our brassware going forward means a great deal to us. Thank you again for your kind words.
Mixer Tap Replacement Parts
Hi Chloe
Confirming that received the replacement parts for my mixer taps today and I feel I must express my appreciation and thank you immensely for your rapid response. Credit where due, I commend you and the rest of the team for your outstanding customer service. Absolutely ’world class’.
Rey
Shropshire
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your wonderful feedback, Rey. We’re delighted to hear that the replacement parts for your mixer taps arrived safely and that Chloe was able to assist you so quickly. Your kind words about her responsiveness and the service you received mean a great deal to us. We truly appreciate your recognition of the team’s efforts — feedback like yours is what inspires us to keep delivering a world‑class experience.
Great company and even better products
Great company and even better products. I got my sink and tap from Sterling and they are brilliant
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re delighted to hear that you’re so pleased with both your sink and tap from Sterling. It’s wonderful to know the products have lived up to your expectations, and we truly appreciate you taking the time to share your experience. Your support means a great deal to us.
Wonderful customer service
Wonderful customer service. Friendly, efficient and took care of my query very quickly. First time I've dealt with this company but was so impressed with their customer focus and handling of my query. I would not hesitate to recommend this company and their products.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your wonderful feedback. We’re delighted to hear that your first experience with our company was such a positive one. It’s great to know the team were friendly, efficient, and able to resolve your query so quickly. We truly appreciate your comments about our customer focus, and it means a lot that you would recommend both our company and our products. Thank you for taking the time to share your experience.
A FABULOUS Ceramic Sink
A FABULOUS Ceramic Sink - I’m so pleased - and a FANTASTIC Customer Service - couldn’t have been more pleasant and helpful!
Would 100% recommend!!!!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for your fantastic feedback. We’re thrilled to hear how pleased you are with your ceramic sink and that the customer service you received made such a positive impression. It’s wonderful to know the team were able to help in a pleasant and supportive way. We truly appreciate your recommendation — it means a great deal to us.
Customer service
Called in with a question about a product and was answered by Rebecca who was Amazing. Rebecca identified the part I needed and assisted me with getting a new one. Thank you so much
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you so much for taking the time to leave this lovely feedback. We’re really pleased to hear Rebecca was able to help identify the correct part and get everything sorted for you. I’ll be sure to pass your kind words on to her – she’ll be delighted. Thanks again for choosing us.
Old school
Old school! It was refreshing to see that there are some very professional delivery drivers around.This companies driver was exceptional. He phoned me to apologise he could not deliver my parcel that day but would contact me the following day and give me a time. He did this and without hesitation bought the heavy package into my flat. He then asked me to check over for any damage, opening the box checking it was in order before politely asking me to sign. Nothing was too much trouble, he said he loved his job even though he had done a huge amount of miles that day. Monty was old school a valuable asset to the company. Old school!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Hi David, thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear about your experience and especially pleased that Monty made such a positive impression. His communication, care, and willingness to go the extra mile truly reflect the standards we aim to deliver every day. We’ll be sure to pass your kind words on to him — feedback like this means a great deal.
Thank you again for choosing us, and we hope you enjoy your purchase.
Kind regards,
The Clearwater Team
Impressed
I rang up having been advised to do so by a local plumber. He had installed one of their taps 18 months ago but it was now dripping. I wasn't particularly confident of getting anywhere as I wasn't the one making the original purchase and had no invoice number or receipt. But to my surprise and delight, they very quickly agreed to send me some replacement parts which should resolve the issue. So I'm very impressed.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re really pleased to hear that, despite not having the original purchase details, our team was able to help quickly and arrange the replacement parts for you. Drips can happen over time, and we always aim to make the process as straightforward as possible, whoever originally purchased the tap. It’s great to know this left a positive impression, and we’re glad the parts should resolve the issue. Thank you for taking the time to share your experience.
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