Stone Refurb Bewertungen 

Antwort von Stone Refurb

6. Okt. 2025

Hi Tim, Thank you so much for your feedback! We’re delighted to hear that you found our service fast and that you’re pleased with the product. Providing a smooth, reliable experience and high-quality products is always our goal, so it’s wonderful to know we hit the mark for you.

Your kind words are greatly appreciated and motivate our team to continue delivering the best service possible. We look forward to welcoming you back for future purchases and ensuring the same great experience every time.

Antwort von Stone Refurb

6. Okt. 2025

Hi Gareth, Thank you so much for taking the time to leave such a detailed and positive review! We’re delighted to hear that you found our website easy to use and that the ordering process was clear and straightforward. It’s always our aim to make the experience as hassle-free as possible, so it’s wonderful to know that this came across.

We’re also glad that your order arrived quickly and that the product quality has met your expectations. Hearing that you trust us and feel confident in our service truly means a lot to the team. Your recommendation is greatly appreciated, and it motivates us to keep delivering the best possible experience for all our customers.

We look forward to welcoming you back for future purchases and continuing to provide a smooth, reliable, and high-quality service.

Antwort von Stone Refurb

30. Sept. 2025

Hi George, Thank you for your kind words! We’re delighted to hear you found our advice helpful, enjoyed great value, and experienced quick delivery.

It’s wonderful to know you wouldn’t hesitate to order from us again—we look forward to serving you in the future!

Antwort von Stone Refurb

30. Sept. 2025

Hi Stuart, Thank you so much for your fantastic feedback! We’re thrilled to hear that both your desktop and laptop arrived in excellent condition and are working perfectly. It’s wonderful to know that our refurbished devices and quick delivery have met your expectations.

We truly appreciate your support and are delighted to have you as a happy customer. We look forward to serving you again in the future!

Antwort von Stone Refurb

30. Sept. 2025

Hi Peter, Thank you so much for taking the time to share your experience! We’re delighted to hear that you found our website easy to use and were able to pick out a PC and laptop at excellent prices. It’s great to know that the Grade A and open box machines arrived safely and met your expectations, arriving virtually as new.

We’re also pleased that the fresh installation of Windows 11 Pro worked perfectly and that the machines are running smoothly. Your feedback is exactly what we aim for—making quality refurbished devices accessible and hassle-free for our customers.

We truly appreciate your recommendation and look forward to serving you again in the future!

Antwort von Stone Refurb

29. Sept. 2025

Hi Wendy, Thank you for your feedback. We always encourage customers to contact us directly if there’s any concern with a unit, as we would have been happy to review and resolve the issue.

Our grading information, including screen condition for Grade B and Grade C laptops, is clearly specified on the website. If you still feel that the laptop you received does not match the stated grading, please get in touch and provide a photo of the scratch. Once we receive this, we can assess the situation and advise on the appropriate next steps.

Antwort von Stone Refurb

29. Sept. 2025

Hi David, we’re very sorry to hear about your disappointment. However, all battery information is clearly outlined on our Terms & Conditions and Warranty pages, including how battery performance is assessed and the conditions under which it is covered.

As such, any issues arising outside of these specified conditions are not covered under our warranty. We always recommend reviewing these details carefully before purchase to ensure the product meets your expectations.

We do apologize for the inconvenience this has caused.

Antwort von Stone Refurb

26. Sept. 2025

Hi Donald, Thank you so much for your kind words! We’re delighted to hear that you found our range of laptops and equipment suitable and affordable.

We take pride in offering high-quality products at good prices, and it’s wonderful to know that our deliveries and customer service met your expectations. Your feedback really means a lot to the team, and we truly appreciate you taking the time to share your experience.

We look forward to helping you again in the future!

Antwort von Stone Refurb

26. Sept. 2025

Hi, Thank you so much for your wonderful feedback! We’re thrilled to hear that your refurbished Lenovo laptop arrived quickly and in pristine condition. It’s great to know that you found the delivery efficient and our customer service helpful.

We take pride in ensuring our products are thoroughly tested and refurbished to the highest standards, so it’s always rewarding to hear that our customers are satisfied. Your kind words mean a lot to the team, and we really appreciate you taking the time to leave such a positive review.

We hope you continue to enjoy your laptop, and we look forward to assisting you again in the future!

Antwort von Stone Refurb

24. Sept. 2025

Hi Darren, Thank you so much for your fantastic review! We’re thrilled to hear that your PC arrived so quickly. It’s great to know that your B-grade machine is not only working well but also looks like new and has exceeded your expectations.

We put a lot of care into ensuring all our refurbished computers are in excellent condition, so it’s wonderful to hear that reflected in your experience. Your feedback really motivates our team to keep delivering high-quality products and service.

Thank you again for sharing your experience, and we hope you continue to enjoy your new PC for years to come!

Antwort von Stone Refurb

24. Sept. 2025

Hi Aidan, Thank you for your feedback! We’re glad to hear your laptop is working well and matches the description.

We really appreciate you taking the time to share your experience.

Antwort von Stone Refurb

24. Sept. 2025

Hi Norman, Thank you for your wonderful review! We’re thrilled to hear you’re happy with our support, service, and delivery, and that your computer is in great condition.

We really appreciate your feedback!

Antwort von Stone Refurb

24. Sept. 2025

Hi Craig, Thank you so much for your 5-star review! We're delighted to hear your computer arrived on time and in great condition, and that everything is running smoothly.

We really appreciate your feedback and hope you continue to enjoy your new system!

Antwort von Stone Refurb

12. Sept. 2025

Hi William, Thank you so much for your fantastic review! We’re thrilled to hear that everything arrived quickly, ran smoothly, and met your expectations.

Your recommendation means a lot to us, and we’re delighted you’re enjoying your device.

Thanks again for choosing Stone Refurb!

Antwort von Stone Refurb

12. Sept. 2025

Hi Neil, Thank you for your feedback. We are sorry to hear about the inconvenience you experienced.

Upon review, we can confirm that you first contacted our technical support team regarding the fault with the unit, which was unable to connect to Wi-Fi. As all of our refurbished units come with warranty, we immediately arranged a return-to-base collection for you.
Unfortunately, the collections arranged through our courier partner, DPD, did not go as planned. On one occasion their system recorded the collection as refused at the door, and on another they reported no one was available at the property. We appreciate that this did not reflect your own experience and caused unnecessary disruption.

After you requested a full refund, we arranged another collection. This time DPD successfully collected the unit, it was returned to us, and we processed your refund in full.

While we acted promptly on our side, the repeated collection failures were entirely down to DPD. As courier services are managed externally, we unfortunately have no direct control over their operations. That said, we will be raising this matter with them to help prevent similar issues in the future.

We understand that Stone Refurb was recommended to you by a friend and are sorry that your experience has left you dissatisfied. We are pleased that you found our help desk and returns staff courteous throughout, and we greatly appreciate the patience you showed while we worked to resolve the matter.

Antwort von Stone Refurb

8. Sept. 2025

Hi David, Thank you for your fantastic review! We’re delighted to hear that your refurbished graphics card was installed successfully and is working as expected. It’s great to know you found the pricing competitive as well.

We really appreciate your feedback and hope you continue to enjoy your setup!

Antwort von Stone Refurb

8. Sept. 2025

Hi Barrie, Thank you for your review! We love your sense of humor—while we can’t quite offer Kilimanjaro climbs or Red Sea scuba dives with your computer, we’re glad to hear it arrived on time and in good order, and that it’s working well so far.

We always aim to make the experience as smooth as possible, and your feedback helps us keep improving. We hope your new computer continues to serve you reliably!

Antwort von Stone Refurb

8. Sept. 2025

Hi Matthew, Thank you so much for taking the time to leave such a fantastic review! We’re absolutely delighted to hear that your Grade C laptop exceeded your expectations and arrived in such excellent condition. It’s always our goal to provide reliable, fully tested products, and it’s great to know that the laptop’s screen, keyboard, and trackpad were all as good as new, with only minimal marks on the body.

We’re also glad to hear that the ordering process and delivery met your needs. Our team works hard to ensure that our customers receive their orders quickly and efficiently, even without paying for expedited delivery, so it’s wonderful to know that everything arrived promptly and in perfect working order.

Your recommendation means a lot to us. Reviews like yours help others feel confident in choosing refurbished products, and it’s very rewarding for our team to know that our efforts in testing and grading laptops really pay off. We hope you enjoy your laptop for years to come, and we look forward to assisting you with any future orders!

Antwort von Stone Refurb

3. Sept. 2025

Hi Mike, Thank you so much for leaving us a 5-star review! We’re absolutely delighted to hear that you were pleased with both the level of service and the value you received. Our team works hard to make sure every customer has a smooth and positive experience, so knowing that this stood out to you really means a lot.

We’re committed to offering quality products at competitive prices, while also ensuring our service remains friendly, reliable, and efficient. Feedback like yours reassures us that we’re on the right track and motivates us to keep raising the bar.

It’s been a pleasure serving you, and we truly appreciate your support. We look forward to welcoming you back whenever you need us again!

Antwort von Stone Refurb

3. Sept. 2025

Hi John, Thank you so much for taking the time to leave us such a fantastic review! We’re thrilled to hear that your open box computer arrived in excellent condition and that it even felt brand new when it reached you. Our team works hard to make sure every product meets high standards, and it’s great to know this was reflected in your experience.

We’re also pleased that the invoice amendment was handled smoothly and efficiently for your community group—our goal is always to make the process as straightforward as possible. Feedback like yours really means a lot, as it reassures us that we’re delivering the level of service our customers deserve.

It’s been a pleasure to serve you, and we look forward to helping with any future needs. Thank you again for your trust and for choosing us—we’re proud to be considered a great company to deal with!