Super Spin Bewertungen 

Antwort von Super Spin

7. Apr. 2026

Thank you for your feedback. After reviewing the case, we can confirm that your account was already successfully closed before this review was submitted.

For this reason, the statement regarding difficulties with account closure does not reflect the actual situation. If you need any further clarification, our support team is always available to assist.

Antwort von Super Spin

Aktualisiert am 6. Apr. 2026

We’re really sorry to hear about your experience and understand your frustration.

Please note that for security and data protection reasons, account closure requests cannot be processed via Trustpilot or public platforms. To proceed, we kindly ask you to contact us from your registered email address or share your registered email with our support team so we can locate your account and assist you further.

Our team will handle your request as quickly as possible once we receive it through the proper channel.

We’re here to help and resolve this for you.

Antwort von Super Spin

6. Apr. 2026

Dear Kate,

Thank you for your feedback. Withdrawals may take some time depending on verification and payment provider processing times.

Please contact our support team with your account details so we can check the status and assist you further.

Kind regards,
Support Team

Antwort von Super Spin

2. Apr. 2026

Thank you for your review.

We take statements regarding gambling-related concerns extremely seriously.

After reviewing your case, we can confirm that account closure requests related to gambling issues must be submitted from the registered email address for security and compliance reasons. This ensures we can correctly identify the account owner and apply the appropriate restrictions.

We do not ignore such requests, and once received through the correct channel, they are handled with priority and the necessary safeguards are applied, including account closure and restrictions.

If you have already sent your request from your registered email, we kindly ask you to reply to the existing thread or contact us again so we can immediately locate and prioritise your case.

Your wellbeing is extremely important to us, and we are here to assist you in resolving this as quickly as possible.

Antwort von Super Spin

3. Apr. 2026

Thank you for your review.

We’re truly sorry to hear how you feel about your experience.

We would like to clearly state that we do not pressure or encourage players to continue playing, and we take responsible gaming very seriously. At no point do we intentionally influence or manipulate player behaviour.

Regarding your account activity, all gameplay and deposits were made voluntarily. We also have no record of a completed self-exclusion request submitted through the required channel prior to the activity mentioned.

We understand that situations like this can be upsetting, and we strongly encourage players who feel that gaming is becoming difficult to manage to use the responsible gaming tools available or contact our support team so that appropriate restrictions can be applied promptly. Your account was closed successfully.

As for refunds, these are reviewed carefully in line with our policies, and we have not identified grounds for a refund in this case.

We remain open to reviewing any specific details.

Antwort von Super Spin

3. Apr. 2026

Thank you for your review, Mike.

We’re sorry to hear that you felt this way about your experience.

However, we would like to clarify that your account was closed promptly once the required verification was received. These steps are necessary for security reasons, to ensure that account closure and self-exclusion requests are processed correctly and applied to the rightful account holder.

We do not require unnecessary documents, and requests such as these are only made to protect players and prevent unauthorized actions.

Regarding bonuses, all offers are subject to specific terms and gameplay conditions, which are standard across the industry.

We understand that the process may have felt frustrating, and we appreciate your feedback. That said, it’s important that reviews reflect the full and accurate sequence of events.

Antwort von Super Spin

1. Apr. 2026

Thank you for your feedback.

We’re very sorry to hear about your experience and how you’re feeling - this is certainly not the impression we want to leave.

We take all account closure requests and responsible gaming matters very seriously. After carefully reviewing our system, we were unable to locate any account closure requests associated with the name and surname provided in this review. Additionally, we do not have any record indicating that such requests were received prior to the gameplay activity mentioned.

Please note that we do not encourage or pressure players to continue playing, and our team is trained to respect player decisions, especially in matters related to account closure and responsible gaming.

For security and privacy reasons, account closure requests must be submitted from the registered email address so we can verify ownership and act accordingly. Without this, we’re unable to process or track such requests.

We truly want to look into this matter for you and provide a clear resolution. We kindly ask you to contact us directly via your registered email address with your account details so we can investigate this case thoroughly.

Kind regards,
SuperSpin Team

Antwort von Super Spin

1. Apr. 2026

Thank you for your feedback.

We understand your concerns regarding the account closure process and would like to clarify the situation.

For security reasons, account closure requests must be confirmed from the registered email address and, in certain cases, require identity verification. This is a standard procedure designed to protect account ownership and prevent unauthorised actions.

In your case, while a closure request was mentioned, the required verification step was not completed. At the same time, we can see that the account remained actively used, including multiple contacts with our support team and requests for bonuses.

Kind regards,
SuperSpin Team

Antwort von Super Spin

31. März 2026

Thank you so much for your kind words! 😊

We’re really happy to hear that you had a great experience with our support team. Providing helpful and responsive assistance 24/7 is something we truly focus on, so it means a lot to know it’s appreciated.

Antwort von Super Spin

30. März 2026

We’re sorry to read your concerns.

Please note that all information regarding our licensing, regulatory details, and terms of operation is publicly available at the bottom of our website for full transparency.

We also made every effort to locate your account based on the details provided in your review; however, the email address shared does not appear to be valid or linked to any account in our system. Because of this, we’re currently unable to identify your case or review the situation further.

We kindly ask you to contact our support team directly using your registered email address so we can properly investigate and assist you.

Regarding the refund request, all deposits are processed only after successful authorization and are used for gameplay, therefore refunds cannot be issued in such cases.

Our team remains available to review your case once the correct account details are provided.

Antwort von Super Spin

30. März 2026

Thank you for your review, Craig.

We must firmly address the claims made in your comment. Allegations or policy violations are serious and cannot be presented as facts without verified evidence. We do not create or manipulate reviews, nor do we offer incentives in exchange for positive feedback in violation of Trustpilot’s rules.

Trustpilot operates independently with its own moderation and compliance systems.

We remain open to reviewing any genuine concerns regarding your personal experience.

Antwort von Super Spin

30. März 2026

Thank you for your feedback! 🌟

Antwort von Super Spin

30. März 2026

Thank you for your comment.

Your statement is incorrect. Our platform operates strictly as an online casino, and any mention of “trading” in reviews reflects players describing their gameplay approach - not financial or investment services.

We do not create, control, or publish reviews on Trustpilot. All reviews are submitted by users and are subject to Trustpilot’s own moderation and verification processes. Allegations of “fake reviews” or “scam” activity without evidence are misleading.

Best regards!

Antwort von Super Spin

30. März 2026

Thank you for your lovely feedback!

Wishing you plenty of exciting moments and great wins ahead. Thanks for playing with us! 🎰🍀

Antwort von Super Spin

27. März 2026

Thank you for your kind words! 🌟

We’re really happy to hear you had a great experience and truly appreciate your recommendation. It means a lot to our team!

Wishing you plenty of fun and big wins ahead - we look forward to seeing you again soon! 🎰🍀

Antwort von Super Spin

25. März 2026

Thank you for your feedback! We’re really glad to hear that you find the analytics tools well-balanced and useful for your daily trading. Providing clear and effective tools is very important to us, so it’s great to know they’re working well for you.

Antwort von Super Spin

30. März 2026

Thank you for your review.

We take statements like these very seriously, especially when they relate to responsible gaming and account closure. Requests of this nature are handled in line with strict procedures and require account verification to ensure the correct account is being restricted and protected.

We do not ignore or delay self-exclusion requests, and such cases are prioritised and processed according to our policies.

Antwort von Super Spin

26. März 2026

Hello,

Thank you for your review.

Unfortunately, based on the information provided, we were unable to locate your account in our system. To properly investigate the issue and assist you with your request, we kindly ask you to provide the correct name, surname, and the email address associated with your account.

Once we receive these details, we will be able to locate your profile and review the situation accordingly.

Support Team

Antwort von Super Spin

25. März 2026

Hello,

Thank you for your review.

We have carefully checked our records but were unable to find any account registered with the email address provided in your review. Because of this, we cannot locate your profile or verify the situation you described.

If you are indeed a registered player, please contact our support team using the correct email address associated with your account so we can immediately locate your profile and review your request, including the account closure.

Once we receive the correct information, we will be happy to assist you and resolve the matter as quickly as possible.

If this review was posted with an incorrect or different email, we kindly ask you to update it with the accurate account email so we can properly investigate and help.

Support Team

Antwort von Super Spin

19. März 2026

Hi there,

We take statements like this very seriously, however we must clarify that several points in your review are inaccurate.

According to our records, your account was closed prior to this review being posted, and not as a result of it. Additionally, there is no evidence that your account remained active after a confirmed self-exclusion request.

We also note that you contacted support again recently requesting a bonus, which contradicts the claims made in your review regarding your intentions at that time.

All responsible gaming requests are handled in accordance with our procedures, and each case is carefully reviewed based on the information provided by the player at the time.

Regarding your refund request, all transactions were completed in line with our Terms and Conditions, and there are no grounds for reimbursement.


SuperSpin