Super Escapes Travel Bewertungen 

Neil was very speedy in sorting out my problem and the booking email came straight through - Dave Gude SET12509

Called today and was advised that I would receive an email with all the updated information. I have still not received the email.

Ashley was very professional in talking me through the payment process

Needed to ask about boarding passes and Eva who was speaking to was so helpful because not savvy at booking a holiday over Internet but went smoothly thanks Eva

I was very happy with the customer services adviser Rio about the way he dealt with the transfer to and from the hotel which I had booked. He managed to deal with my concern promptly and efficiently, and he was very courteous. I am thankful that the he was able to resolve the issue to my satisfaction.

Travel zoo by directing me here - they basically put me in touch with super escapes for a last minute holiday deal. I thought I was getting a great deal. I filled everything out heard nothing. I got an email confirmation about my booking then nothing I tried to call was hung up on told me they'd call me right back on my number and didn't, tried to email, request a call back and the best I got was a generic email to a dear customer with no reference to my problem don't use either service. On looking at positive reviews here I can see some people have left multiple 5 stars also they definitely look like they are review botting 5 stars to throw people off.

Fantastic service very helpful understanding

Deane helped find upgraded accommodation at a very good price in Budapest

This is a company to be avoided at all costs.

Myself and my partner booked a holiday package with Super Escapes, half board accommodation at a 4 star hotel with flights and transfers. When we arrived, we found that we were not booked in to the 4 star hotel we had paid for, but instead had been moved to a different 3 star hotel. Having contacted Super Escapes, it transpired that the hotel we originally booked could not provide a half board break, so Super Escapes took it upon themselves to change our booking to the different, lower quality hotel without ever informing us or giving us the right to refusal or a refund. We literally found out when we arrived at the reception of the hotel we thought we were staying at and found no booking in place for us. Super Escapes admitted that they had made the changes without contacting us. Not only is this horrendous service on the most fundamental level, it's also illegal.

The representatives of the company did eventually move us back to the original hotel but were unhelpful, offered no compensation for the fact we now had to pay for our evening meals, and generally made us feel like we were somehow inconveniencing them.

Our transfer also did not collect us on the way back, meaning we had to book an expensive taxi last minute, and again Super Escapes were unhelpful and offered us just £20 compensation for the inconvenience, not even covering the original transfer cost, never mind the replacement taxi.

Our experience is closer to what I would expect of a scam operator, and I can only hope that Super Escapes shoddy practices put them out of business before too many other people's holiday experiences are ruined by them.

I was looked after my a charming operator Deane. Although, he couldn’t resolve my issue with the pedantic airliner, he did try his best.

I had a slight problem with my booking. Dylan sorted this out for me.
Dylan was excellent. It was a pleasure dealing with him. He explained everything in detail; he was very polite, courteous and very professional. I was very impressed the way he handles everything.
Thank you Dylan.

The overall experience of Super Escapes is great. The team Are very supportive and patient with any request or changes you might need to make for your booking . I spoke to rebeka and deane from the team and they helped me throughout my stay and my booking. Deane especially helped me with rescheduling my holiday and adding ztra days. I enjoyed it so much I wanted to be there longer.

I had a problem with one of our passengers checkin for ryanair. Linda dealt with the problem and the team checked us all in.

When I tried to make some enquiry today. The call operator was very rude and seems to be mentally disturbed . If the call operator was like this then no one is going to book anything with them . Pathetic customer service.

If I could give them 0 stars, would be fairer... Called them on 10th of July for a 3-day trip to Brugge (Belgium) 187£/person. The first agent (his name Oscar!!!) tried to close the deal, changing train times and prices everytime. After a while, the line disconnected, I had a call back from another guy who presented himself as a supervisor and told me that he is going to finalise the deal( meantime they got all my Credit card details including CCV). As he was reading through the deal for confirmation I discovered that the 2nd connection train from Brussels to Brugge should be paid by me!!!. I refused to do so, and asked for the deal to be cancelled because I was not interested anymore. At that point he started to threaten me that you can't cancell it, and we will charge you the whole amount of 400£(2 persons). I told him that you can't take my money without my permission and he replied that you gave us your Card details!!! When I told him that I will call the police and inform my bank about this, he simply replied to me I don't care, go ahead!!! I called my bank provider and cancelled my Credit card.The next day I called the customer service number to raise a complaint about this and the guy who picked the phone (his name Luke!!!) told me that there is not any supervisor or someone else in charge to speak with me. 02035988667 the first number I spoke to them and 0121 8384756the second one. At some point I am disappointed even with Travelzoo (I am a club member there), because through their site I found out about this Super Escape scam company. STAY AWAY FROM THEM.....

Absolute waste of my time. I was directly called a liar by the sales person because I had found a better price, and when I asked for a deal to be sent by email, it never arrived My complaint was never answered. So I ask, would you trust them with your holiday plans?!

I enquired about a deal I had seen on Travel Zoo and was told the hotel advertised was out of the city limits and they recommended another within the city. It was an Aparthotel and sounded good. I was promised that the room would overlook a garden area and that it was at least a 3 star establishment, he had just sent 3 other couples to this destination, and my "tourist tax" was 6.50 euros per person per night. To my horror upon arrival at the rather scruffy looking entrance, everything was locked up. A family coming out told me that the reception was only open till 2pm, it was now 6.30pm after a flight and bus transfer to the city and a further Metro ride to the vicinity. I managed to telephone the manager of the aparthotel and spent 15 minutes trying to photo 2 passport details and send them to him. When that was done he then sent a link for paying the tourist tax of 9.50euros per person per night. Super Escapes are a load of con merchants and I will not have any further dealing with them in future. The room was reasonable but lacking in basic amenities and a broken shower and toilet seat. Self catering was a 2 burner hob with 1 large pan and a dirty looking large dish. Cutlery was a joke with not a teaspoon in sight.

Eva Pedro in customer support was very efficient at solving my query.
She is very professional at her job.
I was very pleased that she did not give up until my whey was resolved.

I used this company to book my 60th birthday away and I never knew what I was getting myself into. The hotel was wonderful let me say this now. When I reach Turkey I couldn’t find my pick up driver, I have to walk around asking them I found them. I paid for four of us to travel and also transport and only three persons name was on the list, I have to pay for the other person to travel. Coming back I had the same issue even though I asked them if everyone is on the booking back they said yes and then I have to pay again. Came back home spoke to them about my experience and all they were offering was £60 in vouchers and £20 in my account back. They are a set of criminal company. On that when I got my phone bill I was charged all most £ 500 just speaking to them about my travelling back home. And there was another lady that was to travel with us she pulled out about a month before we go and I informed them and when I called to finish pay off the holiday they said I need to pay for her also and if I didn’t I would loose my holiday. So they get that money and still steal more money from me. Never used them