Super Escapes Travel Bewertungen 

Through Travel Zoo I contacted Super Escapes. Turned out to be a stressful experience. Of course, the holiday I was interested in was not available. Still I was bombarded with alternatives. Agreed to one and paid. Then she told me I was going to be transferred to a 'verifier' to verify my details. All he did was try to get me to upgrade my room, even change to a different hotel. Pressure, high selling and was beginning to feel like a scam. Eventually I agreed to a room upgrade which I now know I probably paid more for. Started off at £449 for 1 week and remarkably went down to £249. Told me 12 other couples had booked this and were extremely happy, insinuating why wasn't I? He also took the payment from my credit card where before it had to be done via an Internet connection for immediate processing.

The constant phone calls and pressure to accept this upgrade coming from a travel agency was unbelievable. The telephone numbers that were used were coming up as potential fraud or scam.

I was happy with the original holiday I paid for and the service I received. Regretfully, this person called 'Max' who I was passed through to for verification altered my experience.

Fortunately, for me the holiday worked out. I received all documentation on time and it all ran smoothly. From the flight, transfers and hotel. Even the boarding passes arrived when due. Its a shame that Super Escapes feel the need to do this. I have absolutely no idea why the customer services representative couldn't have offered me an upgrade in the first place. Our flight changed with TUI and Secret Escapes immediately notified me. For this reason I will give them 3 stars but would I use them again and recommend them? Sadly no.

Don’t go near this company .
Like any company ,They might great when things go smoothly, but when you need help to resolve or change things , believe me , all this company does
is change the goalposts and the costs escalate and escalate.
The company is not a travel agent .
It is a booking agent .
They use third party companies to book your holiday and then you are dealing with a company you have no idea who you are dealing with and no control over .
I will never ever use this company again .
I will never recommend this company to anyone .
And I will also be advising Travelzoo of my experience with this company .
We all live and learn so learn by my mistake and keep well away from,
Book with someone you know and try and price match instead .
I should have known better , once bitten twice shy . Or should I say never again

Good Morning Neil. I am so pleased for guidance and would like to wish you have nice June month helping your customers and I have good experience with your Superescapes Ltd Thanks once again

Linda Frances and the rest of the team have been very helpful regarding the issuing of boarding passes for our break in Prague

Having used this company a number of times already I am very impressed with the whole experience delivered by them and the after care service they provide.

Amazing service from Super Escape Holiday.
Hotel, transport, and flights were all perfectly organised, and communication was excellent.
Special thanks to Grace and Eva for their outstanding support — they made everything smooth and stress‑free. Highly recommended.

This was our first experience with Super Escapes and, although i was hesitant initially, i found them professional and helpful. All the staff i dealt with were very efficient and helped me through the process. However, it would be good to be able to speak to the same person on each occasion, as i felt it was not consistent and i would have preferred to speak to the same person. Our 3 nights in Budapest went very smoothly and we were pleased with the confirmation for the 10 passengers and the 2 that couldn't make it. Overall the city break in Budapest was great and the Escala Hotel was excellent and the transport booked was very efficient. The agent also checked us all in for the outbound and the inbound journey which made it so easy for me and our journey streefree. Thank you to superescapes and i will def be booking with you again

Friendly knowledgable staff and Ease of contact. TY

Dania is very kind and helpful 15may 2026

I found the short holiday through Wowcher. I had to call a separate number tp make the booking.
The call started off quite well THEN once the booking was confirmed they began to get pertinent information incorrect. The biggest one was they had booked the return flight during the evening of the last night stay at the hotel. Fortunately I was going through things with a fine tooth comb and picked up their error.
I have been passed from pillar to post for what should have been a very straight forward transaction.
Fingers crossed, the holiday will be much better than the booking experience. Only time will tell.
I will not be using this company again.

Hi,i needed imformation,i phoned i was given the imformation,it was quick, she was very happy to do so.Very profesional Linda.Regards
Mr F.Clayton.

Excellent customer service from Vicki today, he dealt with my query promptly and in a friendly manner.

Eva was a very helpful and patient agent, looked after me very well and explained everything which I was stuck with

I spoke to Eva who was able to deal with my requirements simply and easy. Thank you

Dania was very helpful helping solve mu booking issues. well done

On booking this holiday, I spoke to a supervisor who 'upgraded' this holiday and at a big cost to me. This I didn't mind. I was told that we would get balcony rooms overlooking the pool and since there were 8 of us, our rooms would be together. Our rooms were nowhere near each other and one room being in another part of the building and NOT overlooking any pool. On arriving at the Falcon Naama Star Hotel, we found the hotel rooms 'tired' but the reception area pleasant and staff extremely helpful.

Great service from Anya just now. Have a happy rest of your day.

Barry Dort was very help full towards the payment information

PLEASE DONT BOOK WITH THEM! Had a horrible experience going to Antalya. We got to antalya airport and we had already arranged private transfer with these people but as we reached and talked to the people they said I would have to wait for the shuttle bus which had just left so I would have to wait 1hr 30mins at 2am in an airport where people dont speak english. I then got mad at them and then they said they can arrange private transfer and to wait 20mins. This was an appalling experinece. As well as this I got to the hotel and got told that I didnt exist in the bookings because these people didnt book my family the right room hence they couldnt accommodate us. Very bad communication and I had called the day before and they said everything was okay. How awful is that?!