I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I receive individual service from actual human beings. Both in selecting the products for various one-off projects and making sure the delivery goes smoothly. The products I've received have not di... Mehr ansehen
Very good products and fast shipping. Daisy in support has always been very helpful and responds in a timely fashion. Glad to have found SuperlightingLED
SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Kontaktinformationen
Schweiz
- superlightingled.com
4,5
Hervorragend
125 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
One item of my order failed to arrive, long, frustrating, and fruitless aftermath
One item of my order failed to arrive. After multiple emails on my part they claimed the item was not in production anymore, and I got a replacement offer. The replacement product was OK, but then they proceeded to charge me for the difference in cost and additional shipping costs. After I made clear this was not acceptable they made an offer for a substandard product (not acceptable again), after which, miraculously, the original product was in production again and could be sent after all. 17track now informs me that this product has been delivered to me about a week ago, however I have not received anything. Bad experience, I would advice anyone to look for another vendor.
23. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von SuperLightingLED
Dear Jan-Maarten,
We are sorry for the inconvenience caused.
When we received your order, the 2,000Hz V1-K dimmer you ordered was unable to be produced due to the shortage of global chips and was forced to stop production. Therefore, after your consent, we sent all your goods through 2 packages. After waiting for 1 month, we received the latest notification from the purchasing department that the chips of this product have been purchased, so we produced them and sent the last 3 dimmers to you through USPS, but your feedback info says you didn’t receive them. We don’t know why. The tracking number shows that you have signed for it, and we have been communicating through SUPPORT emails. I think there are some misunderstandings between us. If you Lost this package, please reply to our email, we will send you a new replacement again;
We wish you a nice morning.
Jimmy XU
Customer Service Quality Specialist
No response to emails and no refund
Ordered 2 LED drivers. Took them 5 weeks to inform me that they were no longer manufactured and could not supply them (3 months on they are still selling the same item on their web site (DMX-50-500-1750-F1P1) ). I asked for a refund and they did not reply or send me a refund. Tried contacting them by email and directly on their web site 4 times and got no reply and no refund. I had to raise a complaint and request a refund through PayPal. A week and a half later I finally got a refund. Not a good company to deal with. If I had not been able to go through PayPal for the refund I probably would have had to write off £63. Dishonest company, would not recommend and will never use again.
9. April 2021
Bewertung ohne vorherige Einladung
Antwort von SuperLightingLED
Dear Glen,
We are sorry for the inconvenience caused.
The time you ordered happened to be the 2021 Chinese Lunar New Year holiday. The holiday lasted for 18 days. After returning, we checked that you ordered an old model, which has been discontinued for 2 years, but there is a new model that can replace the one you ordered. So we tried to contact you to get your consent and send you a new replacement model but did not get a timely response, we understood that you may busy, so we have been tracking your order progress and response, Later, we received your PayPal dispute, so we refunded you as soon as we saw the dispute. Repeated misunderstandings may make you feel that we are neglecting your order and deceiving you, but this is not the case:
Due to the difference in time in the east and west hemispheres, our communication cannot be understood in time, so your order lasted 1 month from payment to refund. Please trust us, your order has always existed, if we did not process the order or ship it to you, You can get your refund at any time even if it exceeds 180 days.
Customer satisfaction is our company’s eternal goal. I will replace the sales team with your sincere apology.
We wish you a nice morning.
Jimmy XU
Customer Service Quality Specialist
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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